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TROUBLESHOOT OFFICE APPLICATIONS Chapter 7
CHAPTER OVERVIEW AND OBJECTIVES  <ul><li>Installing options and repairing Microsoft Office System installations </li></ul>...
INSTALLED OPTIONS
REPAIRING OFFICE INSTALLATIONS
USING MICROSOFT OFFICE HELP
USING MICROSOFT OFFICE ONLINE
TROUBLESHOOTING TOOLBARS AND MENUS <ul><li>Displaying toolbars </li></ul><ul><li>Resetting toolbars and menus </li></ul><u...
DISPLAYING TOOLBARS
DISPLAYING TOOLBARS (CONT.)
RESETTING TOOLBARS AND MENUS
CUSTOM TOOLBARS
CUSTOM MENUS
TROUBLESHOOTING LINKING AND EMBEDDING <ul><li>Linking documents </li></ul><ul><li>Embedding documents </li></ul><ul><li>Tr...
LINKING DOCUMENTS <ul><li>Creates a connection to another document </li></ul><ul><li>Uses less disk space </li></ul><ul><l...
EMBEDDING DOCUMENTS <ul><li>Embeds one document within another </li></ul><ul><li>Uses more disk space </li></ul><ul><li>Em...
TROUBLESHOOTING SCENARIOS <ul><li>Look for missing linked documents </li></ul><ul><li>Ensure document’s native application...
REPAIRING BROKEN LINKS
NATIVE APPLICATIONS <ul><li>Linked and embedded objects are edited in their native application </li></ul><ul><li>Convert o...
TROUBLESHOOTING MACROS <ul><li>Check macro security settings </li></ul><ul><li>Step into macro to find point of failure </...
RECOVERING LOST FILES <ul><li>Microsoft Office Application Recovery </li></ul><ul><li>AutoRecover </li></ul><ul><li>Open a...
AUTORECOVER
OPEN AND REPAIR
E-MAIL APPLICATION ISSUES <ul><li>Recovering deleted items </li></ul><ul><li>Managing attachments </li></ul>
RECOVERING DELETED ITEMS Deleted Items Folder Deleted Items Folder Usually no message store backup;  Export Import possibl...
UPDATING OFFICE APPLICATIONS <ul><li>http://office.microsoft.com/officeupdate </li></ul><ul><li>Check for Updates from Hel...
E-MAIL ATTACHMENTS <ul><li>No compatible application installed </li></ul><ul><li>Attachment unavailable </li></ul>
SUMMARY <ul><li>To install options </li></ul><ul><ul><li>Add/Remove Programs, click Change </li></ul></ul><ul><ul><li>Inse...
SUMMARY (CONT.) <ul><li>Recovering lost files </li></ul><ul><ul><li>Microsoft Office Application Recovery </li></ul></ul><...
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70-272 Chapter07

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Transcript of "70-272 Chapter07"

  1. 1. TROUBLESHOOT OFFICE APPLICATIONS Chapter 7
  2. 2. CHAPTER OVERVIEW AND OBJECTIVES <ul><li>Installing options and repairing Microsoft Office System installations </li></ul><ul><li>Using Microsoft Office Help and Office Online </li></ul><ul><li>Troubleshooting toolbars and menus </li></ul><ul><li>Troubleshooting linked and embedded images </li></ul><ul><li>Troubleshooting macros </li></ul><ul><li>Recovering lost files </li></ul><ul><li>Troubleshooting e-mail components </li></ul>
  3. 3. INSTALLED OPTIONS
  4. 4. REPAIRING OFFICE INSTALLATIONS
  5. 5. USING MICROSOFT OFFICE HELP
  6. 6. USING MICROSOFT OFFICE ONLINE
  7. 7. TROUBLESHOOTING TOOLBARS AND MENUS <ul><li>Displaying toolbars </li></ul><ul><li>Resetting toolbars and menus </li></ul><ul><li>Custom toolbars and menus </li></ul>
  8. 8. DISPLAYING TOOLBARS
  9. 9. DISPLAYING TOOLBARS (CONT.)
  10. 10. RESETTING TOOLBARS AND MENUS
  11. 11. CUSTOM TOOLBARS
  12. 12. CUSTOM MENUS
  13. 13. TROUBLESHOOTING LINKING AND EMBEDDING <ul><li>Linking documents </li></ul><ul><li>Embedding documents </li></ul><ul><li>Troubleshooting scenarios </li></ul>
  14. 14. LINKING DOCUMENTS <ul><li>Creates a connection to another document </li></ul><ul><li>Uses less disk space </li></ul><ul><li>Prone to failure if linked document is unavailable </li></ul>
  15. 15. EMBEDDING DOCUMENTS <ul><li>Embeds one document within another </li></ul><ul><li>Uses more disk space </li></ul><ul><li>Embedded document is static and will not receive updates </li></ul>
  16. 16. TROUBLESHOOTING SCENARIOS <ul><li>Look for missing linked documents </li></ul><ul><li>Ensure document’s native application is available </li></ul><ul><li>Ensure native application is prepared for linking </li></ul>
  17. 17. REPAIRING BROKEN LINKS
  18. 18. NATIVE APPLICATIONS <ul><li>Linked and embedded objects are edited in their native application </li></ul><ul><li>Convert object to installed application format </li></ul><ul><li>Ensure native application is enabled for linking </li></ul>
  19. 19. TROUBLESHOOTING MACROS <ul><li>Check macro security settings </li></ul><ul><li>Step into macro to find point of failure </li></ul><ul><li>Re-create macro if necessary </li></ul>
  20. 20. RECOVERING LOST FILES <ul><li>Microsoft Office Application Recovery </li></ul><ul><li>AutoRecover </li></ul><ul><li>Open and Repair </li></ul><ul><li>Search and Recent Documents </li></ul>
  21. 21. AUTORECOVER
  22. 22. OPEN AND REPAIR
  23. 23. E-MAIL APPLICATION ISSUES <ul><li>Recovering deleted items </li></ul><ul><li>Managing attachments </li></ul>
  24. 24. RECOVERING DELETED ITEMS Deleted Items Folder Deleted Items Folder Usually no message store backup; Export Import possible solution No recovery after Deleted Items are emptied Outlook Express Outlook 2003 If using Microsoft Exchange Server, it might be possible to use Deleted Item Recovery Usually backed up in corporate environment
  25. 25. UPDATING OFFICE APPLICATIONS <ul><li>http://office.microsoft.com/officeupdate </li></ul><ul><li>Check for Updates from Help menu in Office applications </li></ul>
  26. 26. E-MAIL ATTACHMENTS <ul><li>No compatible application installed </li></ul><ul><li>Attachment unavailable </li></ul>
  27. 27. SUMMARY <ul><li>To install options </li></ul><ul><ul><li>Add/Remove Programs, click Change </li></ul></ul><ul><ul><li>Insert product CD and run Setup </li></ul></ul><ul><li>Use Add/Remove Programs, CD, or Detect and Repair to repair Office </li></ul><ul><li>Research solutions in Help or Office Online </li></ul><ul><li>Practice customizing menus and toolbars to gain familiarity </li></ul>
  28. 28. SUMMARY (CONT.) <ul><li>Recovering lost files </li></ul><ul><ul><li>Microsoft Office Application Recovery </li></ul></ul><ul><ul><li>AutoRecover </li></ul></ul><ul><ul><li>Open and Repair </li></ul></ul><ul><ul><li>Search or Recent Documents </li></ul></ul><ul><li>Download application updates from Office Update on the Web </li></ul>

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