SUPPORTING THE WINDOWS DESKTOP Chapter 4
SUPPORTING THE WINDOWS DESKTOP
- Troubleshoot and customize the notification area, taskbar, and Start menu
- Configure and troubleshoot accessibility options
- Configure the correct currency, date, and time for a user
- Configure input languages
- Troubleshoot language-related problems
COMMON START MENU AND TASKBAR REQUESTS
- Because of the amount of time the end user spends using the taskbar and Start menu, you are likely to receive numerous calls about configuring or troubleshooting these two components.
TROUBLESHOOTING THE NOTIFICATION AREA
- Add items to the notification area if the program supports it
- Hide inactive icons so that the notification area does not take up too much room on the taskbar
- Remove icons, and close running programs temporarily
- Remove icons, and close running programs permanently
ADDING ITEMS TO THE NOTIFICATION AREA
- Some programs include options for controlling their icons
- For Microsoft Windows icons (such as icons for networking or power status), configuration happens in different places
HIDING INACTIVE ICONS
REMOVING ICONS AND CLOSING BACKGROUND PROGRAMS
LOCKING AND UNLOCKING THE TASKBAR
- When a taskbar is locked:
- Its position cannot be adjusted
- When a taskbar is locked, less space is used
GROUPING SIMILAR ITEMS AND ENABLING QUICK LAUNCH
- Grouping similar taskbar buttons saves room on the taskbar by grouping similar entries (for example, all open Microsoft Word documents) together.
- The Quick Launch toolbar allows you to add icons to the Quick Launch area of the taskbar for any program that a user accesses often.
TROUBLESHOOTING A LOCKED, HIDDEN, OR MISSING TASKBAR
- Keep the taskbar on top of other windows
CONFIGURING TOOLBARS ON THE WINDOWS TASKBAR
- Some toolbars you can add to the Windows taskbar are:
SUPPORTING THE START MENU
- The default Windows XP Start menu includes many new features
- The Classic Start menu looks and feels like previous versions
- Adding or removing shortcuts
SUPPORTING ACCESSIBILITY OPTIONS
UNDERSTANDING REGIONAL AND LANGUAGE SETTINGS
CONFIGURING INPUT LANGUAGES
TROUBLESHOOTING LANGUAGE-RELATED PROBLEMS
- Most common problem by far is that the user accidentally changes the default language (usually by pressing LEFT ALT + SHIFT)
- Other problems are noted in the chapter text
- You should also search the Knowledge Base for articles about specific problems
- To resolve problems involving the taskbar or Start menu, use the Taskbar And Start Menu Properties dialog box.
- To allow a user to work in different languages on one computer, make changes in the Regional And Language Options dialog box.
- When troubleshooting language-related problems, the most common problem is that a user has unknowingly switched to another language and is having problems with keyboard functions.