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  • 1. SUPPORTING THE WINDOWS DESKTOP Chapter 4
  • 2. SUPPORTING THE WINDOWS DESKTOP
    • Troubleshoot and customize the notification area, taskbar, and Start menu
    • Configure and troubleshoot accessibility options
    • Configure the correct currency, date, and time for a user
    • Configure input languages
    • Troubleshoot language-related problems
  • 3. COMMON START MENU AND TASKBAR REQUESTS
    • Because of the amount of time the end user spends using the taskbar and Start menu, you are likely to receive numerous calls about configuring or troubleshooting these two components.
  • 4. TROUBLESHOOTING THE NOTIFICATION AREA
    • Add items to the notification area if the program supports it
    • Hide inactive icons so that the notification area does not take up too much room on the taskbar
    • Remove icons, and close running programs temporarily
    • Remove icons, and close running programs permanently
  • 5. ADDING ITEMS TO THE NOTIFICATION AREA
    • Some programs include options for controlling their icons
    • For Microsoft Windows icons (such as icons for networking or power status), configuration happens in different places
  • 6. HIDING INACTIVE ICONS
  • 7. REMOVING ICONS AND CLOSING BACKGROUND PROGRAMS
  • 8. LOCKING AND UNLOCKING THE TASKBAR
    • When a taskbar is locked:
      • It cannot be resized
      • It cannot be moved
      • Its position cannot be adjusted
    • When a taskbar is locked, less space is used
  • 9. GROUPING SIMILAR ITEMS AND ENABLING QUICK LAUNCH
    • Grouping similar taskbar buttons saves room on the taskbar by grouping similar entries (for example, all open Microsoft Word documents) together.
    • The Quick Launch toolbar allows you to add icons to the Quick Launch area of the taskbar for any program that a user accesses often.
  • 10. TROUBLESHOOTING A LOCKED, HIDDEN, OR MISSING TASKBAR
    • Lock the taskbar
    • Auto-hide the taskbar
    • Keep the taskbar on top of other windows
  • 11. CONFIGURING TOOLBARS ON THE WINDOWS TASKBAR
    • Some toolbars you can add to the Windows taskbar are:
      • Address
      • Windows Media Player
      • Links
      • Language Bar
      • Desktop
      • Quick Launch
  • 12. SUPPORTING THE START MENU
    • The default Windows XP Start menu includes many new features
    • The Classic Start menu looks and feels like previous versions
    • Common tasks include:
      • Adding or removing shortcuts
      • Pinning items
      • Rearranging the menus
  • 13. SUPPORTING ACCESSIBILITY OPTIONS
    • StickyKeys
    • FilterKeys
    • ToggleKeys
    • SoundSentry
    • ShowSounds
    • High Contrast
    • MouseKeys
    • SerialKeys
  • 14. UNDERSTANDING REGIONAL AND LANGUAGE SETTINGS
  • 15. CONFIGURING INPUT LANGUAGES
  • 16. TROUBLESHOOTING LANGUAGE-RELATED PROBLEMS
    • Most common problem by far is that the user accidentally changes the default language (usually by pressing LEFT ALT + SHIFT)
    • Other problems are noted in the chapter text
    • You should also search the Knowledge Base for articles about specific problems
  • 17. CHAPTER SUMMARY
    • To resolve problems involving the taskbar or Start menu, use the Taskbar And Start Menu Properties dialog box.
    • To allow a user to work in different languages on one computer, make changes in the Regional And Language Options dialog box.
    • When troubleshooting language-related problems, the most common problem is that a user has unknowingly switched to another language and is having problems with keyboard functions.