Robert Fort, VP, Information Technology / Divisional CIO, Guitar Center
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Robert Fort, VP, Information Technology / Divisional CIO, Guitar Center

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  • Mark invited to speak, said yes immediately Harvey – thanks for all he’s done Talked with Mark about what to say Talk about anything, tell stories Will share a few and hope to stimulate some thinking, impart some wisdom
  • So why are you in this crazy business? Measurement of success is so backwards When interviewing always ask this question. When at cocktail party try to avoid “so what do you do” Meet Lee, computer guy Started me thinking “what do I do?”
  • Quoted as saying the CIO’s job is… We are actually more organizational psychologist.. Example, business requirements, vendor negotiations, project management… Seems daunting, didn’t study psychology Don’t worry
  • It’s easy… Tommy Chong’s testimonial… “what you are looking for is inside you”. Trick is what’s common… Look around the room
  • We all have feelings. We want to be long. We want to feel we are accomplishing something. We want to be recognized. We want to know where we are going…
  • I strongly believe in vision Our job as leaders is to offer that vision, over and over People will step into the vision Miracles will happen, innovation will occur, Get beyond the transactional, make it fun
  • Nestle Manager of AP, kept thinking he was an exception, though he wasn’t Gathering business requirements for sales process People get their identify from being the exception, we are trying to automate commonality Leaves, branches, trunk Wrestling analogy
  • Alesis ERP system – training $500k shipping problem – two policy changes
  • Virgin Store manager’s presentation – INFLUENCE Data warehouse Success because we addressed people’s feelings
  • Announcer this weekend Take all your learnings and BE a leader Trust the encyclopedia of information you have.. YOU Nothing I described was rocket science…

Robert Fort, VP, Information Technology / Divisional CIO, Guitar Center Robert Fort, VP, Information Technology / Divisional CIO, Guitar Center Presentation Transcript

  •  
  • Thanks
  • Why are you in this crazy business?
  • 90% psychology 10% technology
  • “ It’s all common sense, so sense what’s common”
  • Feelings
  • Vision is a measurement tool You can not manage what you are not measuring
  •  
  • Exception versus the Rule
  • People Policies Procedures Tools Training
  • Influence the results instead of just reviewing the results
  • “ needs to stop thinking about the swing, and just play golf”
  • “ It’s all common sense, so sense what’s common” -- Robert Fort