Building your team


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As part of the MCI Community academy we look at how to motivate and retain your team - both paid staff and volunteers. Can you motivate? How? Top tips and ideas for building an engaged team

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Building your team

  1. 1. BUILDING YOUR TEAM Managing and motivating talent Avinash Chandarana Group Learning & Development Director
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  3. 3. True or False? 3 minutes to Discuss You can motivate your staff Money is the main motivator I know what motivates me so I know what motivates my staff 3
  4. 4. What aboutyou? ‘WhatMotivates you?’ 4
  5. 5. Short Exercise What motivates you to do what you do? - Share 2 or 3 motivators with your neighbour2 Groups. Group Acropolis & Group Parthenon Group Acropolis: - What are your staff most motivated by? Group Parthenon: - What are your volunteers most motivated by? 3 Minutes to come up with a list 5
  6. 6. What isMotivation? 6
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  11. 11. What are the ‘Happy’ Containers?Connection Achievement Progress Stimulation Contribution Self Independence Recognition Meaning, Purpose Expression and Values 11
  12. 12. Three principles of motivation You can only You cannot create anEveryone is motivated – environment to some degree and in some direction motivate that encourages people to others become more motivated 12
  13. 13. Do Not Assume – Ask!‘What are the things that make you feel good at work?’ 13
  14. 14. Starting with Your Staff1. What are your employees’ professional needs?2. Do they enjoy working for your NGO?3. Are they aware of your vision, mission and values and can they understand and support them?4. Do they trust the integrity of your NGO and it’s goals?5. Are there opportunities for them to develop current skills and attain new competencies?6. Do they feel challenged? 14
  15. 15. Starting with Your Staff7. Is training available and provided for your staff?8. Are they evaluated regularly?9. Do they feel recognised for their achievements and commitment to the NGO?10. Do they feel empowered in their roles?11. Do they ‘feel’ secure, have a sense of belonging?12. Do they consider themselves part of your team? 15
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  18. 18. A personal Games Maker experience shared..“As a simple Games Maker (Volunteer) London 2012 was life-enhancing andmesmerising.At our induction session 5000 of us were repeatedly told that the visitors’experience of the Games would be made by us, not Usain Bolt or OscarPistorius because hardly any of them would meet their heroes but every singlevisitor would meet one of us. That made us the most important people foreverybody, and that message got through to everyone.I felt the personal responsibility of making every visitor’s day memorable fromstart to finish. I was committed, engaged and proud of being a 2012 GamesMaker” 18
  19. 19. 3 Secrets of Success ‘ Greatest Show on Earth’ Clear / Honest Simplicity in Communication Defining Roles (Expectations) 19
  20. 20. Simple Customer Service Behaviours Be Inspirational Be Distinctive Be Open Be Alert Be Consistent Be part of a Team 20
  21. 21. 3 Golden Rules to Manage and Motivate Volunteers #3 Recognize and Reward #2 Keep People Moving #1 Keep them Busy 21
  22. 22. 15 Most Powerful Words to Motivate are..I am PROUD Will you of you! please..? What is your OPINION? Thank You! Name.. 22
  23. 23. True or False? What do you think? You can motivate your staff Money is the main motivator I know what motivates me so I know what motivates my staff 23
  24. 24. Time for Action.. I will Stop.. - E.g. Assuming what motivates my staff / volunteers. I will Start - E.g. Asking questions about what motivates them and.. I will Continue - E.g. Recognizing my staff/volunteers when they do great things with hand written thank you messages 24
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  26. 26. ‘Don’t just Motivate .. be Inspirational’ 26