GIS Needs Assessment & Planning for Community & Human Services

GIS Needs Assessment & Planning for Community & Human Services 2007 URISA GIS in Public Health Conference May 21, 2007 Greg Babinski, GISP Finance & Marketing Manager King County GIS Center “Putting GIS to Work for King County” Goals for this Presentation Review Typical GIS Implementation & Development Models Describe Benefits of a GIS Needs Assessment Outline a GIS Needs Assessment Process Describe GIS Implementation Options for a Community & Human Services Client www.metrokc.gov/gis 1

King County, Washington Microsoft Boeing Paccar Nordstrom's Amazon.Com Starbucks Port of Seattle Weyerhaeuser Washington Mutual Univ. of Washington Population (2006 USCB est.): 1,826,000 (14th most populous US county) Area: 2130 square miles (sea level to 8,000’) 39 incorporated cities Viable agricultural and private forestry areas Remote wilderness & watershed lands King County GIS The King County Geographic Information System (KCGIS) is a consolidated and coordinated regional geographic information resource, organized to meet the business needs of King County, local agencies, and the general public. KCGIS is comprised of both the King County GIS Center (an internal service fund, responsible for core GIS resources and enterprise GIS services for the entire County) and business specific activity in various GIS programs distributed across other County agencies. KCGIS is managed by the Director of DNRP, supported by a management level GIS Oversight Committee and an operational level GIS Technical Committee. www.metrokc.gov/gis 2

How is GIS Used for King County Business? Mapping Public information delivery Growth management & planning Property assessment Land development permitting Site selection Simulating environmental conditions Emergency response planning Crime analysis Transportation planning Bus & van routing Road maintenance management Public health service delivery E911 operations Airport sound abatement Boundary management (legislative districts, voter precincts, tax unit boundaries, etc.) And the list goes on….. www.metrokc.gov/gis KCGIS Center Business Lines Enterprise Operations: GIS Data Warehouse Management GIS Systems Administration Enterprise GIS Data Coordination Core GIS User Applications Matrixed GIS Staffing Services On-Demand GIS Client Services: GIS Consulting Application Development Training Mapping & Analysis 3

Typical GIS Implementation Models Specific Project Oriented Outgrowth of Project Multiple ad-hoc end-users Uncoordinated www.metrokc.gov/gis Optimal GIS Implementation Model Tied To Long-Term Business Needs Leverages Existing Resources Systematic Incremental Development Total Cost of Ownership Focus Planned & Coordinated www.metrokc.gov/gis 4

GIS Needs Assessment & Planning Process Partnership Between GIS Professionals & Business End-Users Iterative Information Gathering & Validation GAP Analysis Stakeholder & Decision Maker Buy-in Realistic Budget & Viable Implementation Plan www.metrokc.gov/gis Department of Community & Human Services Community Services Housing & Community Development Development Disabilities Office of the Public Defender Mental Health, Chemical Abuse & Dependency Services WSU Extension Services www.metrokc.gov/gis 5

DCHS Business Needs & GIS Development Background Before the Needs Assessment 350 staff Three part time GIS users Continued reliance on outside GIS services Growing anonymous web mapping usage General sense that GIS was not used to potential DCHS Housing Program took the lead www.metrokc.gov/gis King County GIS Center Needs Assessment & Planning Process A: Business Needs E: GIS Assessment Database Design B: GIS Data D: G: GIS H: Business I: Survey Conceptual System Application GIS Use & GIS Design Integration Development Maintenance F: HW & C: GIS HW SW Design & SW Survey Modified from State of New York GIS Consortium Used for Jamaica Public Health GIS Needs Assessment www.metrokc.gov/gis 6

Business Needs Assessment Process Project Planning Kick-off Meeting with All Stakeholders Documentation Review Structured Interviews Draft Business Needs Assessment Needs Assessment Review Workshop Draft GIS Implementation Plan GIS Implementation Plan Review Workshop Final Needs Assessment & Implementation Plan www.metrokc.gov/gis GIS Business Needs Survey Logical Work Group Focused Work Group Metrics: Mission, Organization, Staff Duties Business Process/Information Flows Information Needed, Maintained, Provided Information Enhancement Needs GIS Functionality Needs Conceptual GIS Business Integration Department-wide Mandate for Data Dashboard Non-Standard Contract Service Provider Reporting No Global View of Clients Preserve Client Confidentiality www.metrokc.gov/gis 7

GIS Data & Resources Survey Dedicated GIS Staff Trained or Experienced GIS Users Key IS or GIS Applications in Use Data Resources Available Typical Computing Environment Initial Open-Ended Brainstorming Strong IT Group in One Division Extensive but Dispersed Data Resources www.metrokc.gov/gis GIS Conceptual Design High Level Description of Supported Business Needs Identifies GIS Functionality to Support Business Needs Outlines GIS Architecture to Support Required Functionality Aligned with Director’s Performance Dashboard Data Warehouse Client location confidentiality functionality www.metrokc.gov/gis 8

GIS Database Design Based on the conceptual GIS Design Identifies required data Outlines data model Identifies data sources (existing, acquire, develop) Describes data update & maintenance Myriad agency, state & Federal data sources make ideal data integration problematic www.metrokc.gov/gis Hardware & Software Design Based on the conceptual GIS design Identifies core GIS software to provide required functionality & performance Hardware design follows system requirements to support the selected software. Some agency & contractor PC’s will not support GIS GIS software cost is an issue www.metrokc.gov/gis 9

GIS System Integration Plan Hardware & Software Acquisition Hardware Installation Network Configuration Software Installation Database Loading System Tuning & Testing User Training www.metrokc.gov/gis GIS Based Business Application Development Initial Applications Based on ‘Out-of the-Box’ GIS Functionality Custom Applications Tailor GIS to Agency Business Needs: Data Input & Data Management Applications User Interface Customization Productivity Enhancements Business Application Integration Functionality Enhancements (Geoprocessing, Model Building, etc.) Web Based Application Development Pilot ‘demonstration’ application recommended Broad-based web application recommended www.metrokc.gov/gis 10

GIS Use & Maintenance GIS Coordination GIS End-User Support & Training GIS System Administration Database Administration Data Maintenance Application Maintenance System Enhancements Existing IT Resources can be leveraged for some functions Some high-level GIS Coordination possible within Department Most GIS support needs to be staffed from outside www.metrokc.gov/gis King County DCHS: Key Findings Performance Monitoring Key Driver: Across Service Programs By Service Providers At Department Director’s Level Comprehensive View of the Individual Client is a Key Opportunity Diverse & Non-standardized Data Sources are a Key Challenge Lean Operations & Uncertain Funding Retard Investment in ‘Support’ Systems www.metrokc.gov/gis 11

GIS Needs Assessment Process: Observations Identify Key Decision Makers Be Attuned to the Organizational Culture Expect Lots of Resistance or Skepticism Workshops & Brainstorming Sessions are Key Don’t Ignore the 3 Levels of Consensus Look for ‘Low-Hanging Fruit’ Opportunities Don’t Expect a Text-Book Implementation www.metrokc.gov/gis Conclusions & Questions Value of GIS Needs Assessment & Planning Process: Supports Short and Long-Term Business Needs Leverages Existing Resources Systematic Incremental Development Stakeholder & Decision Maker Buy-in Coordinated Questions? www.archives.nysed.gov/a/nysaservices/ns_mgr_active_gisguides.shtml Greg Babinski, GISP Finance & Marketing Manager King County GIS Center 201 South Jackson Street Seattle, WA 98104 Greg.babinski@metrokc.gov www.metrokc.gov/gis 12

GIS Needs Assessment & Planning for Community & Human Services

by Greg Babinski on Dec 15, 2009

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GIS Needs Assessment & Planning for Community & Human Services Document Transcript