Vyaktitva Training Credentials

1 We make Business Sense Performance support organization offering conceptualization, design & implementation of Organization capability building interventions, workshops and training programs with a primary emphasis of integrating business strategy / goals to individual performance. A combined experience of over 200 years in diverse sectors and verticals. Our model of performance enhancement, impacts all the elements where we co-create a holistic wellness for the organization with Vyaktitva as internal partners rather than external consultants. Majority of our new clients come through recommendations of others & our existing customers, which is an evidence of our quality of solutions, service and deep engagements with our clients. 2 © Vyaktitva India. All rights reserved.

2 Changing the Organizational Vyaktitva We believe that every organization is made up of 5 elements or tatvas and these elements give the organization its character (Vyaktitva) 3 © Vyaktitva India. All rights reserved.

3 Training Excellence Corporate Training Vyaktitva has delivered more than 15000 hours of training with a diverse set of audience across Industries. This experience has translated into paradigms, tools and methods that have been used by Organizations globally to raise the effectiveness of their learning interventions. Content Development Vyaktitva has developed learning content and facilitated internal capability development on content designing for various Organizations across industries . Open Workshops Vyaktitva has conducted over 100 “The Big Ticket” workshops in the last 7+ years: a. Workshop on design & delivery of learning interventions (on Instructional Design principle) b. Workshop on Team Handling skills (Taking ownership of team aspirations) 4 © Vyaktitva India. All rights reserved.

4 How we make a difference 1. Make “Business Impact” the intervention goal to be achieved rather than only competency building 2. Integrating ‘Learning’ with ‘work’ and not in the classroom alone • Use a mix of Tools : Workshops/ Projects/ Presentations/ Coaching and Mentoring/ Observations/ Job Aids/ Feedback 3. As the business impact will be central to any intervention, business parameters will be used to evaluate the impact • Pre and post intervention scores of business parameters such as Productivity, Customer Satisfaction, Attrition etc. 4. Vyaktitva – Instructional design Model & Strategies • All workshops and training programs are based on the principles and tools of instructional design and are customized to the specific needs of the organization, after complete analysis. 5 © Vyaktitva India. All rights reserved.

Our Intervention Model 5 Analyzing & Defining Gap / Opportunity WHY & WHO? •Audience Analysis •Task Analysis •Writing Learning Objectives Evaluating the Intervention Designing Solutions HOW WAS IT? WHAT & HOW? • Creating Test Items • Content structuring • Pre and Post Needle Change • Workshop & session design Check • Strategic Choice of Tools Adult Learning • Assessment of Feedback and Principles Business Impact Implementing Learning Solutions Developing HOW TO ROLL IT OUT? WHAT EXACTLY TO PUT IN? •Facilitation process •Developing presentation slides and •Building buy in of learner handouts •Inspiring audience towards change •Preparing examples, case studies, •Ensuring real world connect role-plays, etc. 6 © Vyaktitva India. All rights reserved.

6 Our Content Development Process Audience & Task Learning Objectives SME provided content Analysis Development Design Analysis & Scenarios Lesson Blocks Organization needs & Real world connect - frameworks examples , case Instructional Strategy studies, role plays, activities etc. Course Map / Primary /Secondary Storyboard Research & Subject Matter Expert (SME) Quizzes, test items interviews creation Workshop Design Existing programs (if Participant guides Session Design any) Facilitator guides 7 © Vyaktitva India. All rights reserved.

Detailed Overview Analysis • The analysis phase serves a major role in addressing or ruling out the real training needs Who guides our analysis • During the analysis phase, a Vyaktitva consultant may speak with many people to learn about the project and its overall goals. People who help us excavate the needs are: Project sponsors (executives or senior leadership) who can discuss the business goals and objectives Subject matter experts—who can describe undocumented knowledge related to the process Representative members of the target audience—who can demonstrate their current skills and behaviors and the hurdles faced 8 © Vyaktitva India. All rights reserved.

Detailed Overview Questions that drive analysis • When we start a project with a training needs analysis, we collect critical information about business needs, learners' capabilities, and course content. Our consultants primarily focus on the business need of the project, the goals, the objectives, the parameters of evaluation, the intended audience, etc..’ Methodology of analysis • The methodologies adopted by us is on the nature and kind of project. A few of them would be ; One on One Focus group discussions Understanding the competency framework Behavioral competencies Functional competencies Understanding the Leadership Frameworks Other performance parameters Methods of evaluation 9 © Vyaktitva India. All rights reserved.

Detailed Overview Design • Our prime focus during this phase is the content which facilitates the flow of information in the most comprehensive fashion. During the content design phase, we review the course's learning objectives and considering the following questions: How should content be organized? How should ideas be presented to learners? What delivery format should be used? What types of activities and exercises will best help learners? How should the course measure learners' accomplishments? The answers to these questions help our consultants produce the instructional design document. This document describes the course structure and its instructional strategies. The primary focus during this phase is the content customization according to the target audience and the training needs, meeting the macro objectives of the intervention and also evaluation parameters. 10 © Vyaktitva India. All rights reserved.

Detailed Overview Development • The development phase draws upon the information collected in the analysis phase and the decisions made in the design phase. This step acts as a key to a successful intervention i.e creation of the course materials, what separates a great course that fulfils its objectives from a weak course that misses its mark The three major phases in this step are ; Creation of a prototype Develop course material Conduct a review Some important tools used by us for content development are simulation, real plays, case lets, role plays etc. depending on the design objective, which gives the participants the most effective learning experience strongly inspired by real world and day to day functional instances 11 © Vyaktitva India. All rights reserved.

Detailed Overview Implementation • The implementation phase primarily deals with the roll outs of the intervention. This includes procedures like facilitation, imparting projects or cases, review of projects , course correction and final review. It helps establish the timelines for the course rollout, Schedule the courses, enroll learners, and reserve on-site and off-site classrooms, Notify learners and their supervisors about the course, Select trainers and prepare them with a custom train-the-trainer, Arrange for delivery of course material, a few basic but important needs which leads to an successful intervention 12 © Vyaktitva India. All rights reserved.

Detailed Overview Evaluation • At Vyaktitva we believe in the concept that good training programs require planning, review, and revision. Each of the five ADDIE phases provide review checkpoints that allow the us and the client to evaluate the work that has been produced so far. The evaluation phase measures the course's efficacy and locates opportunities to improve learners' on-the-job performance Usually a pre and post feedback can measure how well learners achieved the learning objectives, however, it takes more time and effort to measure changes in workplace behaviors and improvement towards business goals. In most cases the measures adopted by us to evaluate the impact are: Feedback Mid and post course feedback Level wise evaluation Also our evaluation parameters are primarily guided by the company’s bussiness metrics as discussed in Analysis which in turn help us find out the final business impact. 13 © Vyaktitva India. All rights reserved.

7 Some of our recent interventions Intervention Brief Broad objectives Skills impacted Target Audience Help Managers and • Understanding the • People Skills Taking • Team leaders potential Managers take aspirations of team • Handling team ownership • Supervisors ownership of managing members • Building rapport • 1st time managers of team aspirations of their team • Assessment of people • Listening actively aspirations members leading to a potential using potential • Potential Assessment (3 Days) better people assessment tools • Assessing potential management skills, better • Taking charge of team • Building Agreement people performance and aspirations lower attrition and higher • Managing recognition productivity. . • Inspiring individuals & building agreement with them • Building on strengths Basic Help Managers and • Identify own managerial • Managerial Skills •All managerial staff Managerial potential Managers style • Leadership Skills Skills – 1 develop basic managerial • Explain the key • Learning Style (3 Days) skills competencies required to • Time Management be an effective Team • Prioritization Manager • Delegation • Make own self improvement areas and development action plans • Managing self and time • Prioritize tasks effectively using the process of prioritization • Delegate effectively using the process of delegation • Identify own improvement 14 areas and things they need © Vyaktitva India. All rights reserved. to manage time better

Some of our recent interventions Intervention Brief Broad objectives Skills impacted Target Audience Help Managers and • Fulfilling Performance Targets • Managerial Skills Basic • All managerial potential Managers • List the characteristics of high • Leadership Skills Managerial staff develop basic achievers and assess own • Target orientation Skills – 2 managerial skills need for achievement • Inspiring team (3 Days ) • Inspire team members members effectively towards • Developing team achievement of goals • Leadership Styles • Identify the development level • Coaching of team members • Reviewing Skills • Use different leadership/ coaching styles as per development level of team members • Coach team members using the ESCA model, principles of feedback • Explain the various biases to beware of while reviewing performance Performance This workshop focuses • Measuring performance • Metrics to measure • All involved in Management on managing • Understand difference between • Performance Vs performance reviews & Review performance & performance & potential Potential (3 Days) subsequently reviewing it. • Goal Setting - S.M.A.R.T. goals • S.M.A.R.T. goals Towards meeting the • Giving & Receiving Feedback • Performance Basis same the entire scale of • Performance review & • Impact of Feedback performance discussion • Coaching for management i.e., • People management skills Performance measuring performance • Providing Coaching • Competency 15 to providing coaching, • Assessing Competencies Assessment © Vyaktitva India. All rights reserved. gets covered

Some of our recent interventions Intervention Brief Broad objectives Skills impacted Target Audience This workshop is a value • Increased Ownership & • Customer focus Customer • All customer based program that Commitment levels of • Ownership Focus facing profiles focuses on shifting the participants • Responsibility (2 Days) paradigm from customer • Direct impact on Customer • Commitment satisfaction to customer Satisfaction Levels / scores • Influencing delight. It also serves as • Reduced customer escalations • Emotional states preparatory platform for • Proactive work-styles • Proactively budding team leaders, • Shift of focus from an individual • Compliance Vs providing them with to a systems/organizational Commitment basic team leading perspective values. This team is a • Performance audit as a team Working in • Team Building • Teams at various fundamental building • Providing constructive feedback teams • Team Audit levels block of almost any • Building trust within teams (3 Days) • Feed-back organization today & its • Inter-group effectiveness • Group dynamics degree of cohesiveness • Interdependence determines the overall performance & work environment of a company. This program principally focuses on cohesion within teams. 16 © Vyaktitva India. All rights reserved.

Some of our recent interventions Intervention Brief Broad objectives Skills impacted Target audience The program gives • Participants will be able to use • Know your audience Critical • Middle and senior participants the ability to the principle of three to and understand their Thinking management analyze an issue and critically analyze an issue needs (3 Days) create a presentation • Participants will be able to use • Practice the art of that is focused and SCQA to create the construct powerful questioning makes an impact on the of the presentation • Understand and audience. • Participants will be able to effectively use the 4 apply key principles of making step model for an impactful proposition building thought structure • Use best in class techniques of ‘Title’- ing and Layout • Create effective communication material using the principles of critical thinking Instructional The program provides • Conducting task analysis and • Ability to use • Professionals Design & essential skills & identifying the real performance instructional design involved in skill Facilitation knowledge to design & gap • Ability to create development & skills deliver high impact • Writing instructional objectives content transfer (4 Days) learning interventions. • Creating workshop design • Ability to deliver (Fac skills) • Evaluation skills 17 © Vyaktitva India. All rights reserved.

Some of our recent interventions Intervention Brief Broad objectives Skills impacted Target Audience This workshop centers • Task Prioritization • Urgency questionnaire Time • New Managers around improving the • Effective delegation • Prioritization matrix Management learner’s affectivity by • Defining & working on personal • Delegation (3 Days) helping him / her goals • Saying ‘No’ manage his / her time • Creating time • Goals efficiently. Enhancing the coaching • Explain how coaching affects Coaching • Coaching • New Managers skills of people leaders people development Skills • Select people from within their (3 Days) teams for coaching for high impact results • Learning coaching models and steps • Practice coaching skills Influence and persuade • Identify own strengths and Influencing to • Influencing Skills • Middle colleagues and clients to improvement areas in win • Persuasion Skills Management Staff achieve key business ‘influencing’ (3 Days) objectives in a way that • Explain what is ‘Influencing’, its benefits the organization, importance in today’s business, clients, colleagues and commonly used influencing themselves styles and benefits, core influencing premises and influencing triggers • List and explain the steps in the ‘ Influencing to Win’ process model 18 • Practice ‘ influencing and © Vyaktitva India. All rights reserved. persuading ‘ others through role plays

Some of our recent interventions Intervention Brief Broad objectives Target Audience This program builds the • Awareness of the interviewing process – its Competency • Teams at various capability to conduct role, needs, types and structure based levels interviews using behavioural • Understand the Behavioral Event Interviewing interviewing event methodology to process and its use skills assess competencies • Create BEI based questions for assessing key (2 Days) competencies • Use the BEI framework and questions for interviews • Use the BEI Interviewing sheet • Practice BEI based interviewing using role plays • Identify own ability to conduct a BEI 19 © Vyaktitva India. All rights reserved.

Voice of customer Recognition for our work comes in many forms, including quotes and awards. Some of them: I have been impressed by the high degree of partnership with the business ---this helped the entire team understand & deliver on the projects really well together. Delivery has always been on time and of the expected quality or better. -Piyush Mehta (Head HR - Genpact) The team under the leadership of Arjun Shekhar delivered outstanding skills at training new designers to deliver on critical customer engagements. The team partnered with us on designing and delivering flawlessly on Functional certification programs and baseline skill building of 40+ instructional designers. The team has high energy and is very customer focused. -Supria Dhanda (Training Lead, GECIS E-Learning) I believe we have a true partnership going with Vyaktitva in our Organization Development journey. Not only is the work being done with us by Vyaktitva very thorough & impactful but also it is completely integrated with our larger business needs & hence very easily sustainable. Today I look upon Vyaktitva as an extension of our HR team partnering with business on important business interventions. -Samik Basu (Director HR - PepsiCo) I have participated in the Big Ticket program conducted by Vyaktitva a couple of months ago, and it has been a rewarding learning experience as I have been able to apply some of the learnings directly at my workplace. --Madan Srinivasan (Mgr. Org. Capability Development, Frito-Lay India) Awarded the IBM Daksh Certificate of Excellence for ‘Innovations in Learning’. 21 © Vyaktitva India. All rights reserved.

9 Our Consultants Vyaktitva consultants typically have between 8 to 25 years of work experience across industries, geographies. Some key profiles: R. Venkatesh Iyer (Venki) Partner at Vyaktitva, graduated from IIM Ahmedabad in 1982 and joined NIIT. He was a core member of the initial team that established the company and made it a force to reckon with. Venki's association with NIIT continued till 2005 by which time he had accumulated many feathers in his cap. He was instrumental in setting up the distribution/franchising channel for NIIT and headed it for many years. During the 23 years at NIIT, Venki has always been regarded as someone who can deliver whatever may be the odds. This reputation led to Venki being asked to handle the toughest of assignments year after year. Some of them were Global Head of Education, Regional Head of Software Services, Global Head of Human Resources, Head of NIIT Ventures, President and COO of NIIT Smart Serve, the BPO subsidiary of NIIT. Gagan Adlakha Partner at Vyaktitva, a product of XLRI 1990, Gagan joined NIIT right after campus and believe it or not, in these job hopping times, thrived there for 14 long years. Though to be honest he did his share of job hopping within NIIT - getting to experience not only all facets of HR but also taking on business responsibilities. Unlike so many of us who get stuck into our comfort zones, he moved his cheese and opted for a regional business head role for NIIT Planetworkz focusing on providing the BPO industry with recruitment and training solutions. As an associate with Vyaktitva, his diverse experience enables him to bring to any assignment a penchant for making HR more business and bottom line oriented. Having focused on processes, Gagan doesn’t believe in one-time interventions but rather in enshrining learning's for long-term business impact. 22 © Vyaktitva India. All rights reserved.

Samir Nakra It was his desire to serve in the Army that saw Samir join the Indian Military Academy in 1994. His stint in the Army saw him serve in Rajasthan, Gujarat and Kashmir, where he also served on the Line of Control. His experience of having handled large teams in tense, combat conditions gives him insights into the stresses faced by people under extreme conditions. He left the Army in 2003 and it was his passion for training and organizational development that saw him join NIS Sparta and thereafter Vyaktitva. He has been with Vyaktitva since 2005 and in a short span of time has worked on numerous OD and Training & Development assignments, spanning diverse sectors like Manufacturing, Telecom, FMCG, BPO’s, Hospitality and IT etc. Lakshmi Krishnan Lakshmi is a training and Instructional Design professional with 18+ yrs of experience. After securing a masters degree in Statistics from Delhi University and a Diploma in Systems Management from NIIT, Lakshmi joined NIIT's Instructional Research and Development (IRD) group in its startup phase in 1989. When she moved out of NIIT, she was Learning Design Specialist in the Knowledge Solutions Business (KSB) of NIIT. As part of this role, Lakshmi was involved in consulting with large global companies, managing end-to-end training solutions for them. Subsequently, Lakshmi joined Genpact as Assistant Vice President – Training, leading the Enterprise (non- process) training for the Wachovia account. Later she became the Training Leader for multiple Global Finance & Accounting clients at Genpact. Lakshmi brings in an expertise in Learning Design and Facilitation across media from e-learning, classroom interventions as well as blended solutions. 23 © Vyaktitva India. All rights reserved.

Gautam Ghosh Gautam has nine years of experience after his MBA from XLRI, Jamshedpur in HR and Learning & Development in the IT and ITES sector with firms like Satyam, Hewlett-Packard, Dell and Deloitte Consulting in India. Gautam has two and half years experience prior to that in hotel operations with ITC Hotels, and pharmaceutical sales with Eli Lilly. In consulting his focus is on areas of Performance Management, Leadership Development, HR strategy and Learning and Development strategy. He has won the NHRD Network young managers' paper writing contest in 1999, and has written on HR areas for magazines like Kennedy Info's \"Consultants News\", Businessworld India, ICFAI University Press' \"Effective Executive\", HR magazine Human Capital youth magazine \"J.A.M.\" as well as online sites like HR.com and Cybermediadice.com. He has also been quoted extensively by news publications like Economic Times, Hindustan Times and Daily News and Analysis (DNA) Greg Chapman Take up your passion and make it pay, & you’ll never have to work a single day; whole heartedly subscribing to this belief, Greg joined us after spending close to 10 years in the corporate world with companies like Genpact and Convergys. He has a grounding in Instructional Design & Facilitation of OD Interventions; it is this mix that serves him well as a consultant. He has consulted and conducted trainings for various attitudinal and behavioral programs, for e.g., Team Building, Coaching and Developing, Self-awareness, Leadership, Visioning, Outbound Interventions etc. for organizations such as El Sevier, Genpact, XL Capital, United Health, Whirlpool, and Vertex. He is also a part of the visiting faculty at the IILM where he lectures first and second year MBA students. 24 © Vyaktitva India. All rights reserved.

Vyaktitva Training Credentials

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