H.No: 185,
Bharat Nagar,
Ashok Vihar Ph-IV,
New Delhi 52,
E-mail: gaurav_mcs@yahoo.com
PH.NO 011-64543519
MOBILE-9971713844
GAURAV SHARMA
CAREER OBJECTIVE:
To explore my potential and acquire skills which will help me to pursue my career
with an organization in challenging & creative environment.
PROFESSIONAL QUALIFICATIONS:
 Certified in soft-skill and customer care from Akiko.
 Pursuing Master IN Business Administration from Algol school of Technology.
ACADEMIC QUALIFICATIONS:
 B.com from Agra University.
 Senior secondary from NOS.
 Secondary from CBSE.
EXPERIENCE: MARCH-04 TO SEP05 SPANCO TELESYSTEM
Team Leader
 Responsible for handling outbound team to collect the
customer feedback regarding the new connection.
 Providing detail to the client about daily performance.
 To work as a bridge between the client and the company
internal department.
 Responsible for stimulating the individual potential to
achieve the objective of the team.
 Keeping the track of the daily performance of the executive.
 When performing as executive awarded as the best quality
officer & star of the month.
AWARDS:
 Best Quality Officer from client (AIRTEL).
PROJECT UNDERTAKEN:
 Worked with suryanandan.net to market there product in north India.

STRENGTH:
 My strength is my dedication toward my profession and adeptness.
PERSONEL DETAIL
Father name : Mr. Harbans Sharma.
Date of Birth : 13\\02\\1986
Sex : Male
Marital Status : Single
Hobbies & Interest : Go-Karting
Language known : English & Hindi
Event Participated : 2nd European Higher Education Fair, Education fair
by Hindustan Times
Nationality : Indian
Shifts : Flexible
Date:
Place: (Gaurav Sharma)