Business Research Methods, 9th ed.Chapter 8


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William G. Zikmund, Barry J. Babin, Jon C. Carr, Mitch Griffin

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  • Business Research Methods, 9th ed.Chapter 8

    1. 1. Business Research Methods William G. Zikmund Chapter 8: Secondary Data Research in a Digital Age
    2. 2. Secondary Data Data gathered and recorded by someone else prior to and for a purpose other than the current project Is often: • Historical • Already assembled • Needs no access to subjects
    3. 3. Advantages of Secondary Data • Inexpensive • Obtained Rapidly • Information is not Otherwise Accessible
    4. 4. Copyright © 2000 by Harcourt, Inc. All rights reserved. Government Data Is Often Free
    5. 5. Disadvantages of Secondary Data • Uncertain Accuracy • Data Not Consistent with Needs • Inappropriate Units of Measurement • Time Period Inappropriate (Dated)
    6. 6. Secondary Data may be Dated The Economic Census profiles the U.S. economy every 5 years, from the national to the local level.
    7. 7. Evaluating Secondary Data Does the data help to answer questions set out in the problem definition? Does the data apply to the time period of interest? Does the data apply to the population of interest? Applicability to project objectives
    8. 8. Do the other terms and variable classifications presented apply? Are the units of measurement comparable? If possible, go to the original source of the data? Evaluating Secondary Data (continued) Applicability to project objectives Accuracy of the data
    9. 9. Is the cost of data acquisition worth it? Accuracy of the data Is there a possibility of bias? Can the accuracy of data collection be verified?
    10. 10. Objectives for Secondary Data Studies • Fact Finding • Model Building • Data Based Marketing
    11. 11. Fact Finding - Identifying consumption patterns - Tracking trends Model building - Estimating market potential - Forecasting sales - Selecting trade areas and sites Data Base Marketing - Development of Prospect Lists - Enhancement of Customer Lists Common Research Objectives for Secondary Data Studies
    12. 12. Fact Finding • Identify consumer behavior • Trend analysis • Environmental scanning
    13. 13. Model Building • Market potential • Forecasting sales • Analysis of trade areas
    14. 14. Data Based Marketing • Practice of maintaining a customer data base • Names • Addresses • Past purchases • Responses to past efforts • Data from numerous sources
    15. 15. Internal Data Internal and proprietary data is more descriptive • Accounting information • Sales information • Backorders • Customer complaints
    16. 16. Data Mining
    17. 17. Information Producer (Federal Government) Library (Storage of government documents and books) Company User Traditional Distribution Indirect Channel Using Intermediary
    18. 18. Information Producer (Federal Government) Company User Traditional DistributionDirect Channel
    19. 19. Direct, Computerized Distribution Using Intermediary Information producer’s (Just-in-time inventory partner) computerized database Company user
    20. 20. Modern Distribution of Secondary Data Information producer A (Federal government- census data) Information producer B (Grocery store-retail scanner data) Information producer C (Audience research company- television viewing data) Vendor/external distributor (Computerized database integrating all three data sources for any geographic area) Information producer A (Federal government- census data)
    21. 21. External Data • Created, recorded, or generated by an entity other than the researcher’s organization • Government • Trade associations • Newspapers and journals
    22. 22. External Data • Libraries • The Internet • Vendors • Producers • Books and periodicals
    23. 23. External Data • Government sources • Media sources • Commercial sources
    24. 24. Government Sources
    25. 25. U.S. Population by Race and Hispanic Origin, July 1, 1997 (in thousands) White Black American Indian Asian & Pacific & Alaska Native Islander non-Hispanic 194,571 32,324 1,977 9,532 Hispanic 26,746 1,649 347 598
    26. 26. Race and Ethnicity • The race and Hispanic origin categories used by the Census Bureau are mandated by Office of Management and Budget • All federal record keeping and data presentation to use four race categories (White, Black, American Indian and Alaska Native, Asian and Pacific Islander) and two ethnicity categories (Hispanic, non-Hispanic). • These classifications are not intended to be scientific in nature, but are designed to promote consistency in federal record keeping and data presentation.
    27. 27. Commercial Sources • Market share data companies like A.C. Nielsen provide information about sales volume and brand share over time • Demographic and census updates—many organizations supply census updates, in easy-to-use or custom formats
    28. 28. Commercial Sources • Attitude and public opinion research— syndicated services report the findings of opinion polls • Consumption and purchase behavior data • Advertising research—readership and audience data
    29. 29. Single Source Data • Diverse types of data offered from a single source - e.g., television viewing and scanner purchase data - e.g., Prizim and ClusterPlus
    30. 30. Global Secondary Data • Typical limitations • Additional pitfalls • Unavailable • Questionable accuracy • Lack of standardized terminology