Learning Solution Implementation Overview Session Code: 2402
Why is learning important? <ul><li>“The illiterate of the 21st century will not be those who cannot read and write, but th...
Learning Points <ul><li>Overview of our LSO 300 global implementation </li></ul><ul><li>Review of key customizations imple...
Applera Corporation: Fast Facts <ul><li>Global leader in supplying the life sciences industry with advanced technology </l...
Applera/Applied Biosystems: More Fast Facts
Applera – SAP Environment <ul><li>4 box system landscape </li></ul><ul><ul><li>DEV->QA->PRD, p lus separate sandbox instan...
Applera – SAP Environment (cont) <ul><li>Components </li></ul><ul><li>Personnel Administration (global)* </li></ul><ul><ul...
Business Drivers for implementing LSO <ul><li>TEM functionality doesn’t support additional training modalities beyond clas...
Project Scope – Phase I (went live July ’07) <ul><li>Audience </li></ul><ul><ul><li>Global employee population </li></ul><...
Applera’s SAP development philosophy <ul><li>User population has high expectations for transaction usability, and minimizi...
Learning Points <ul><li>Overview of our LSO 300 global implementation </li></ul><ul><li>Review of key customizations imple...
Demo - Sampling of Customizations <ul><li>Let’s take a selective look at some customizations </li></ul><ul><li>Now, let’s ...
Learning Points <ul><li>Overview of our LSO 300 global implementation </li></ul><ul><li>Review of key customizations imple...
Assignment of Mandatory Training <ul><li>Business issue: Lack of flexibility/granularity in assignment of Required Trainin...
Assignment of Mandatory Training (cont) <ul><li>Solution </li></ul><ul><li>Built custom table and program to assign requir...
Demo – Assignment of Mandatory Training
Managing Certification Programs <ul><li>Business issue: Lack of robust functionality to support our certification program ...
Certification – scope and business drivers <ul><li>Initial scope was to certify Field Service Engineers (FSE’s) - those wh...
Professional Certification: Definition <ul><li>A  professional certification ,  trade certification , or  professional des...
FSE Certification Program elements <ul><li>Cert. programs structured using a series of stages or gates </li></ul><ul><ul><...
Managing Certification Programs (cont) <ul><li>Solution </li></ul><ul><li>Configured Certification programs as Qualificati...
Demo – Certification Process <ul><li>TA assigns employee to a Cert Path (backend) </li></ul><ul><li>Mgr assigns staff memb...
Managing Acknowledgements <ul><li>Business issue: Desired ability to assign policies/procedures and have people read & ack...
Managing Acknowledgements (cont) <ul><li>Solution </li></ul><ul><li>2 new delivery methods (Static Acknowledgement & WBT A...
Demo – Acknowledgements
Challenges <ul><li>E-Learning strategy development in parallel w/implementation </li></ul><ul><ul><li>Dealing w/groups @ d...
Challenges (cont.) <ul><li>Training & Support </li></ul><ul><ul><li>Training of TA’s, instructors, and learners </li></ul>...
Future Plans – selected items of interest <ul><li>Upgrade later this year to LS 602 </li></ul><ul><li>Create a Manager Lea...
Key Learnings <ul><li>Overview of our LSO 300 global implementation </li></ul><ul><li>Review of key customizations impleme...
Why is learning important, again? <ul><li>“The ability to learn faster than your competitors may be the only sustainable c...
Questions – Answers - Discussion
<ul><li>Thank you for participating.  </li></ul>[ ] SESSION CODE: 2402  Please remember to complete and return your  evalu...
Learning Solution Implementation Overview - APPENDIX Session Code: 2402
Sampling of Customizations <ul><li>Learner processes </li></ul><ul><li>Customize course details screen so course evaluatio...
Some Resources for SAP Learning Solution <ul><li>Collaboration and info (membership req’d for these) </li></ul><ul><ul><li...
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SAP Learning Solution Implementation Overview

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Implementation of SAP LSO 300, including discussion of some key customizations

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  • Mission - improve human health &amp; society by understanding &amp; applying the power of biology to develop breakthrough research technologies and diagnostic products.
  • Great machines We produce great instruments. The machine on the right is our SOLID system, a next generation genetic analysis platform. We made headlines in March, 2008 for successfully analyzing the human genome sequence for a cost of less than $60,000.  This is a fraction of the cost of any previously released human genome data, including the approximately $300 million spent on the Human Genome Project.  The cost of the Applied Biosystems sequencing project is less than the $100,000 milestone set forth by the industry for the new generation of DNA sequencing technologies, which are beginning to gain wider adoption by the scientific community. 
  • The ISO 9001:2000 standard is an international reference for quality management requirements and continuous improvement in business-to-business dealings.
  • Timeline to implement Phase I was about 7 months
  • Roughly 24 hrs development time
  • Existing employees  Grandfathering scenario
  • Roughly 300 hrs of development time, once requirements/process were ironed out.
  • Roughly 24 hrs development time
  • Transcript of "SAP Learning Solution Implementation Overview"

    1. 1. Learning Solution Implementation Overview Session Code: 2402
    2. 2. Why is learning important? <ul><li>“The illiterate of the 21st century will not be those who cannot read and write, but those who cannot learn, unlearn, and relearn” </li></ul><ul><li>–Alvin Toffler </li></ul><ul><li>“Rethinking the Future” </li></ul>
    3. 3. Learning Points <ul><li>Overview of our LSO 300 global implementation </li></ul><ul><li>Review of key customizations implemented to address functionality gaps and/or improve usability </li></ul><ul><li>Functionality demo for key customizations which support mandatory training </li></ul><ul><ul><li>Assignment of Mandatory training </li></ul></ul><ul><ul><li>Managing Certification Programs </li></ul></ul><ul><ul><li>Assignment/tracking of acknowledgements of policies/procedures </li></ul></ul>
    4. 4. Applera Corporation: Fast Facts <ul><li>Global leader in supplying the life sciences industry with advanced technology </li></ul><ul><li>Consists of 2 business groups: Applied Biosystems (AB) and Celera (in the process of spinning off) </li></ul><ul><li>Serving research and pharmaceutical markets with instruments, consumables, software, global service and support - allowing researchers to analyze nucleic acids (DNA/RNA), proteins, & small molecules </li></ul><ul><li>Systems also used by companies (applied markets) to conduct forensic, biosecurity, & food safety testing </li></ul><ul><li>FY07 revenues of $2.1B (Fortune 1000 co.) </li></ul><ul><li>~ 5,300 employees in 35 countries </li></ul>
    5. 5. Applera/Applied Biosystems: More Fast Facts
    6. 6. Applera – SAP Environment <ul><li>4 box system landscape </li></ul><ul><ul><li>DEV->QA->PRD, p lus separate sandbox instance for large projects/SP testing, etc. </li></ul></ul><ul><li>Separate HR instance with ALE to non-HR SAP instance </li></ul><ul><li>SAP ERP 2004 (ECC 5.0), Enterprise Portal (EP 6.0), ITS 6.20, Web AS 640, Netweaver 04 </li></ul><ul><li>BI (shared) </li></ul>
    7. 7. Applera – SAP Environment (cont) <ul><li>Components </li></ul><ul><li>Personnel Administration (global)* </li></ul><ul><ul><li>Multiple approval workflows* </li></ul></ul><ul><li>Org. management (global)* </li></ul><ul><li>Benefits (US)* </li></ul><ul><li>Learning Solution (Global)* </li></ul><ul><li>Time Management (30 countries)* </li></ul><ul><li>*with ESS/MSS/HR SS </li></ul>
    8. 8. Business Drivers for implementing LSO <ul><li>TEM functionality doesn’t support additional training modalities beyond classroom training </li></ul><ul><li>Need for infrastructure to support global enterprise movement towards E-learning </li></ul><ul><li>Support AB’s ISO 9001:2000 standard (Quality Mgmt system) </li></ul><ul><li>Improve time to productivity for new hires </li></ul><ul><li>Improve TCO – some 3 rd party LMS contracts expiring </li></ul>
    9. 9. Project Scope – Phase I (went live July ’07) <ul><li>Audience </li></ul><ul><ul><li>Global employee population </li></ul></ul><ul><li>Content Authoring and Management </li></ul><ul><li>Training Administration/Learning Management </li></ul><ul><ul><li>Training Catalog, Course Administration and processing, etc </li></ul></ul><ul><li>Learning Portal (Instructor Led and Web-based) </li></ul><ul><ul><li>Book, Register, Prebook, Waitlist, Watchlist, etc </li></ul></ul><ul><li>SAP Correspondences, Workflow & Notifications </li></ul><ul><li>Reporting </li></ul>
    10. 10. Applera’s SAP development philosophy <ul><li>User population has high expectations for transaction usability, and minimizing key functionality gaps Approach </li></ul><ul><li>Leverage configuration and BADi’s/User Exits where possible </li></ul><ul><li>When necessary, customizations (portal and/or backend) done to  usability or address key functionality gaps </li></ul><ul><ul><li>e.g. custom BSP pages, customer infotypes </li></ul></ul><ul><li>Source code modifications avoided </li></ul><ul><li>Incremental roll-out strategy </li></ul><ul><ul><li>e.g. TEM->LSO Phase 1->Certifications->R&A->… </li></ul></ul><ul><li>Track SAP development strategy/future plans closely </li></ul><ul><li>on less mature components (e.g. Learning Solution) to </li></ul><ul><li>guide individual decisions </li></ul>
    11. 11. Learning Points <ul><li>Overview of our LSO 300 global implementation </li></ul><ul><li>Review of key customizations implemented to address functionality gaps and/or improve usability </li></ul><ul><li>Functionality demo for key customizations which support mandatory training </li></ul><ul><ul><li>Assignment of Mandatory training </li></ul></ul><ul><ul><li>Managing Certification Programs </li></ul></ul><ul><ul><li>Assignment/tracking of acknowledgements of policies/procedures </li></ul></ul>
    12. 12. Demo - Sampling of Customizations <ul><li>Let’s take a selective look at some customizations </li></ul><ul><li>Now, let’s review some key customizations that support mandatory training! </li></ul>
    13. 13. Learning Points <ul><li>Overview of our LSO 300 global implementation </li></ul><ul><li>Review of key customizations implemented to address functionality gaps and/or improve usability </li></ul><ul><li>Functionality demo for key customizations which support mandatory training </li></ul><ul><ul><li>Assignment of Mandatory training </li></ul></ul><ul><ul><li>Managing Certification Programs </li></ul></ul><ul><ul><li>Assignment/tracking of acknowledgements of policies/procedures </li></ul></ul>
    14. 14. Assignment of Mandatory Training <ul><li>Business issue: Lack of flexibility/granularity in assignment of Required Training </li></ul><ul><ul><li>Job code insufficient as some duties vary by site </li></ul></ul><ul><li>Requirement: Provide ability to assign required training in a more granular way </li></ul>
    15. 15. Assignment of Mandatory Training (cont) <ul><li>Solution </li></ul><ul><li>Built custom table and program to assign required training (course type, curriculum type, qualification, external training) to any combination of job code, position, org unit, company code, PA, PSA, EG, ESG, Salary Grade, supervisor flag, as well as to individual persons – providing include/exclude capability </li></ul><ul><ul><li>Replaces usage of “is mandatory for” relationship </li></ul></ul><ul><li>Let’s take a look! </li></ul>
    16. 16. Demo – Assignment of Mandatory Training
    17. 17. Managing Certification Programs <ul><li>Business issue: Lack of robust functionality to support our certification program needs </li></ul><ul><li>Requirement: Support defined certification process end-to-end, from assignment through completion, as well as reporting for all key stakeholders throughout the process </li></ul>
    18. 18. Certification – scope and business drivers <ul><li>Initial scope was to certify Field Service Engineers (FSE’s) - those who provide service at customer sites for instruments we’ve sold </li></ul><ul><li>Business drivers for certification program establishment were: </li></ul><ul><ul><li>Customer demand for certified FSE’s; many are FDA-validated organizations and/or conform to ISO standards </li></ul></ul><ul><ul><li>Competitive positioning for the service business </li></ul></ul>
    19. 19. Professional Certification: Definition <ul><li>A professional certification , trade certification , or professional designation (often called simply certification or qualification ) is a designation earned by a person to assure that he/she is qualified to perform a job or task. Certifications, generally, need to be renewed periodically, or may be valid for a specific period of time (e.g. the life-time of the product upon which the individual is certified). * </li></ul><ul><li>*Source: Wikipedia </li></ul>
    20. 20. FSE Certification Program elements <ul><li>Cert. programs structured using a series of stages or gates </li></ul><ul><ul><li>Stage 1 = Pre-learning with a final test </li></ul></ul><ul><ul><li>Stage 2 = Instructor-led training </li></ul></ul><ul><ul><li>Stage 3 = Knowledge test (On-line test) </li></ul></ul><ul><ul><li>Stage 4 = Skills Assessment Checklist (appraisal) </li></ul></ul><ul><li>Person must pass each stage in order to proceed to the next stage </li></ul><ul><li>Person must pass all stages in order to achieve full certification </li></ul><ul><li>Certifications can expire after a pre-determined timeframe </li></ul><ul><li>Existing employees can follow a streamlined process, which may only encompass certain stages </li></ul>
    21. 21. Managing Certification Programs (cont) <ul><li>Solution </li></ul><ul><li>Configured Certification programs as Qualifications, using proficiency levels to represent stages (gates) </li></ul><ul><li>Custom infotype associated with Qual to capture certification details </li></ul><ul><li>Configured OSA appraisal templates for skills assessment checklists </li></ul><ul><li>Custom programs and tables for certification assignment, certifier assignment, status reporting, update program </li></ul><ul><li>Custom BSP pages to provide overviews for employee, Mgr, and Certifier </li></ul><ul><li>BSP customization to appraisal template </li></ul><ul><li>Correspondence </li></ul><ul><li>Certificate development using SMARTFORMS </li></ul><ul><li>… and more </li></ul><ul><li>Let’s take a look! </li></ul>
    22. 22. Demo – Certification Process <ul><li>TA assigns employee to a Cert Path (backend) </li></ul><ul><li>Mgr assigns staff member to a Cert Path </li></ul><ul><li>Mgr submits Skills Assessment Checklist </li></ul>
    23. 23. Managing Acknowledgements <ul><li>Business issue: Desired ability to assign policies/procedures and have people read & acknowledge them. </li></ul><ul><li>Requirements: Leverage LMS functionality to assign policies/procedures, create records to validate review/acknowledgement of the policy/procedure, offer acknowledgement verbiage in same language which learner viewed the policy/procedure </li></ul>
    24. 24. Managing Acknowledgements (cont) <ul><li>Solution </li></ul><ul><li>2 new delivery methods (Static Acknowledgement & WBT Acknowledgement) </li></ul><ul><li>Acknowledgement Requirements BSP page (clone of Req’d Training page) </li></ul><ul><li>Acknowledgement Details BSP page (clone of Course Details page) </li></ul><ul><ul><li>“ Sign up” replaces “book” </li></ul></ul><ul><ul><li>Acknowledge replaces “Set course to completed” </li></ul></ul><ul><ul><li>Acknowledgement section will display in same language as was selected for content review </li></ul></ul><ul><li>Let’s take a look! </li></ul>
    25. 25. Demo – Acknowledgements
    26. 26. Challenges <ul><li>E-Learning strategy development in parallel w/implementation </li></ul><ul><ul><li>Dealing w/groups @ different places on continuum </li></ul></ul><ul><ul><li>3 rd party authoring tool standardization </li></ul></ul><ul><ul><li>Standards for local authors to guide development </li></ul></ul><ul><li>One-time transition of SCORM content from hosted LMS to our CMS </li></ul><ul><ul><li>Significant project in and of itself </li></ul></ul><ul><li>SAP Authoring Environment </li></ul><ul><ul><li>Not that user-friendly </li></ul></ul><ul><ul><li>Process rigidity, no documented approaches for centralized publishing process </li></ul></ul><ul><ul><li>Installation and support has a learning curve (e.g. having to install Java SDK) </li></ul></ul>
    27. 27. Challenges (cont.) <ul><li>Training & Support </li></ul><ul><ul><li>Training of TA’s, instructors, and learners </li></ul></ul><ul><ul><li>Accumulating support expertise & providing knowledge transfer to HR Service Center </li></ul></ul><ul><li>Ensuring scalable performance </li></ul><ul><ul><li>Assessing whether we can overcome potential global bandwidth issues so that users can execute WBT </li></ul></ul><ul><ul><ul><li>Will consider content caching (Castify) if necessary </li></ul></ul></ul><ul><ul><ul><li>Determining whether to follow through with rollout of Off-line Player </li></ul></ul></ul>
    28. 28. Future Plans – selected items of interest <ul><li>Upgrade later this year to LS 602 </li></ul><ul><li>Create a Manager Learning Portal </li></ul><ul><ul><li>Can assign training to EE </li></ul></ul><ul><ul><li>Can print EE’s course completion certificates </li></ul></ul><ul><ul><li>Can view staff’s training status by course </li></ul></ul><ul><li>Create new category of training called “Suggested” to appear as a tab in Messages/Notes </li></ul><ul><li>Improve usability of View/Maintain Training Req program </li></ul><ul><li>BI reports for detailed reporting on course evals & test results </li></ul><ul><li>Build out functionality for Re-certifications </li></ul><ul><li>Implement Customer-Facing Learning Portal </li></ul><ul><li>and much, much more! </li></ul>
    29. 29. Key Learnings <ul><li>Overview of our LSO 300 global implementation </li></ul><ul><li>Review of key customizations implemented to address functionality gaps and/or improve usability </li></ul><ul><li>Functionality demo for key customizations which support mandatory training </li></ul><ul><ul><li>Assignment of Mandatory training </li></ul></ul><ul><ul><li>Managing Certification Programs </li></ul></ul><ul><ul><li>Assignment/tracking of acknowledgements of policies/procedures </li></ul></ul><ul><li>Good consultants/developers are worth their weight in gold </li></ul><ul><li>We can learn a lot from each other through collaboration </li></ul><ul><ul><li>ASUG HR discussion forums </li></ul></ul><ul><ul><li>SDN HCM forum and SDN Learning Solution Wiki </li></ul></ul><ul><ul><li>Networking (phone/e-mail) </li></ul></ul>
    30. 30. Why is learning important, again? <ul><li>“The ability to learn faster than your competitors may be the only sustainable competitive advantage.” </li></ul><ul><li>–Peter Senge </li></ul><ul><li>“The Fifth Discipline” </li></ul>
    31. 31. Questions – Answers - Discussion
    32. 32. <ul><li>Thank you for participating. </li></ul>[ ] SESSION CODE: 2402 Please remember to complete and return your evaluation form following this session. For ongoing education on this area of focus, visit the Year-Round Community page at www.asug.com/yrc
    33. 33. Learning Solution Implementation Overview - APPENDIX Session Code: 2402
    34. 34. Sampling of Customizations <ul><li>Learner processes </li></ul><ul><li>Customize course details screen so course evaluation appears @ last day of training – must complete to access course certificate </li></ul><ul><li>Allow learner to view/print training certificate </li></ul><ul><li>Create required training page with traffic light status </li></ul><ul><li>Ability to download training history to Excel </li></ul><ul><li>Implemented Single-Sign On to LRN (3 rd party vendor) for assigned hosted compliance training </li></ul><ul><li>Custom program to automate setting course to completed status </li></ul><ul><li>TA processes </li></ul><ul><li>Ability to deliver multiple Web links attached by a TA to a course type/course to the learner portal </li></ul><ul><li>New ad-hoc query to supplement standard reports </li></ul><ul><li>Customize delivery method text to the learner portal </li></ul><ul><li>Let’s take a selective look! </li></ul>
    35. 35. Some Resources for SAP Learning Solution <ul><li>Collaboration and info (membership req’d for these) </li></ul><ul><ul><li>ASUG HR Management discussion forum </li></ul></ul><ul><ul><li>http://www.asug.com/DiscussionForums/DF_Forums/tabid/312/view/topics/forumid/147/Default.aspx </li></ul></ul><ul><ul><li>SDN HCM Network Forums </li></ul></ul><ul><ul><li>https://www.sdn.sap.com/irj/sdn/forums ,select ERP HCM (HR) </li></ul></ul><ul><ul><li>SDN – SAP Learning Solution Wiki </li></ul></ul><ul><ul><li>https://www.sdn.sap.com/irj/sdn/wiki?path=/display/ERPHCM/SAP%2bLearning%2bSolution </li></ul></ul><ul><ul><li>HR Expert Online – 3 part series on implementing LSO (in volume 4) and article on reporting of SCORM test results (in volume 5) </li></ul></ul><ul><ul><li>http://www.hrexpertonline.com/ </li></ul></ul><ul><ul><li>Build it and they will come – Learning Solutions at Air Products (2007 ASUG conference) </li></ul></ul><ul><ul><li>http://asugew.prod.web.sba.com/client_files/74/nissen_2605.zip </li></ul></ul>

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