A Hitchhiker's Guide
to the New Learning
Ecosystem
Karie Willyerd
VP and Chief Learning Officer
Charles Beckham
Chief Technology Officer and Senior Director
of Web Business and Technology Services
1

A long time ago in a galaxy far, far away...
Sun Confidential: Internal Only 2

3. Rethinking
70/20/10
2. Expert Creation
You are here Dilemma
4. Social Learning
1. Introduction Ecosystem
5. The Answer to
Everything
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Meet the Reluctant Hitchhiker
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New Business Challenges
New
Workforce Behaviors New
New Expectations
Communities
Access
Information
Anytime,
Anywhere
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How Much of Your Brain Do You
Outsource?
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Rise of the Social Cyborgs

Learners and learning
environments have changed

Have we adapted?
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You are here
3. Rethinking
70/20/10
2. Expert Creation
Dilemma
4. Social Learning
1. Introduction Ecosystem
5. The Answer to
Everything
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The Expert Dilemma
The more expert the
content, the less likely
training can be justified
Build a*Open
comment – The more2.0 Infrastructure/MySQL
*Web
expertise the content, the less
Storage
likely training can be justified
Future Workspaces, LLC
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The 'Expert' Dilemma
• Knowledge doubling every 2 years
• Takes 10 years to make an expert
• Most organizations determine the volume and
scope based upon the number of students
• Organizations face a new dilemma
> Too few students to justify the creation of a course
> Results in far fewer programs for advanced skills
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You are here
3. Rethinking
70/20/10
2. Expert Creation
Dilemma
4. Social Learning
1. Introduction Ecosystem
5. The Answer to
Everything
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Sources of Work Knowledge: 70/20/10
Informal
70%
Mentors
20%
Formal
10%
Sun Confidential

3. Rethinking
70/20/10
2. Expert Creation
Dilemma
4. Social Learning
1. Introduction Ecosystem
5. The Answer to You are here
Everything
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The 'Old' Learning Ecosystem
• A common methodology has been...
> To define broad sets of competencies
> Create feedback systems to assess competencies
> Develop training that maps into the most common
needs in the organization
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The Social Learning Ecosystem
A new way to think about organizational learning
*Open *Web 2.0 Infrastructure/MySQL
Storage
Future Workspaces LLC
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The Social Learning Ecosystem
A new way to think about organizational learning
*Open *Web 2.0 Infrastructure/MySQL
Storage
Future Workspaces LLC
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3. Rethinking
70/20/10
2. Expert Creation
Dilemma
4. Social Learning
1. Introduction Ecosystem
5. The Answer to
Everything
You are here (finally!)
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The Answer to Everything.........
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The Answer to Everything...
19

The Bottom-Line Impact of Social Software
Addressing major enterprise challenges
59% 56% 32% 30%
Workforce
productivity
Transfer
knowledge
between and Capture
among workers knowledge
of existing Employee
workers engagement
August 2008, “Workforce Collaboration and Web 2.0
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Online Video: A Particularly Strong Impact

#4 Largest site on the internet

#1 Largest video site on the web

300M Worldwide visitors/month

5B Video streams/month

15 Hours of video uploaded every minute
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Roll
Demo *Open
Storage
*Web 2.0 Infrastructure/MySQL
Now
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But What About ...
• How do you “control” content?
> The same way you control email Get over it!
• Don't people put up silly or just plain bad content?
> They are not anonymous; their careers are on the line.
Besides, the “crowd” governs the content
• Doesn't content get dated?
> Search and comments help solve this
• Will there be a role left for learning functions?
> Yes, the coolest job on the planet – ensuring people can do
their jobs and earn a living
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Hitchhiker's Guide Webinar
We'll do it again here
June 30th
10am PT / 1pm ET
Register at www.slx.com
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SLX Launch - Available TODAY
• Social Learning eXchange available for purchase
www.slx.com Visit us at booth #2715 slx.com/facebook
slx@sun.com @socialex slx.com/linkedin
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So long and thanks for all the fish!
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Thank You!
Karie Willyerd
karie.willyerd@sun.com
Charles Beckham
charles.beckham@sun.com
27