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Business Etiquettes

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My first presentation on business etiquettes

My first presentation on business etiquettes


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  • 1. Business Etiquettes
  • 2. 10/21/2011 Garima Shekhar (Infraline Technologies Private Limited) 2
  • 3. What should I How should I be order when handling lunching with a business cards? client? What, exactly, am How can I leave I supposed to behind a good wear on dress- first impression? down day? How do I handle Whom should I people who come introduce first across too strong when in a group? during meetings?10/21/2011 Garima Shekhar (Infraline Technologies Private Limited) 3
  • 4. Initial Encounters Dressing for Business Correspondence Phone impression Cubical Protocol Meetings Dealing with VIP’s Business Cards Business Meals Coping with Challenges10/21/2011 Garima Shekhar (Infraline Technologies Private Limited) 4
  • 5. Making Initial Encounters work10/21/2011 Garima Shekhar (Infraline Technologies Private Limited) 5
  • 6. 10/21/2011 Garima Shekhar (Infraline Technologies Private Limited) 6
  • 7. Handshakes and More• Know whom tointroduce first• Know the valueof a good handshake• Avoid SocialGaffe• Use last nameunless invited todo otherwise 10/21/2011 Garima Shekhar (Infraline Technologies Private Limited) 7
  • 8. Handling Attire Problems in the Workplace10/21/2011 Garima Shekhar (Infraline Technologies Private Limited) 8
  • 9. Points to keep in mind:Grooming Tips10/21/2011 Garima Shekhar (Infraline Technologies Private Limited) 9Accessories:Keep accessories to a tastefulminimum. Avoid chintzy-lookingaccessories.Hair:Should be clean and neat.Shoes:Should be in polishedcondition. Make sure heels arenot worn.Details:No missing buttons, and don’tforget to remove external tagsand tacking stitches from newclothes.Hands:Clean fingernails.Fit:Clothes should be clean, neatlypressed, and fit properly, neithertight nor baggy.Smell:Perfume or cologne should beused sparingly or not at all.
  • 10. Business Casuals10/21/2011 Garima Shekhar (Infraline Technologies Private Limited) 10•The “real “ definition ofbusiness casuals is todress just one notchdown from what youwould normally wear onA BUSINESS – ATTIREday•Avoid jeans, worn,wrinkled polo shirts,sneakers, scuffed shoes,and revealing blouses.
  • 11. Putting it Down in Black & White10/21/2011 Garima Shekhar (Infraline Technologies Private Limited) 11
  • 12. Brush up your English 1. Take care in capitalizing names and titles. 2. As much as possible, use the active voice (“John will write the memo”) rather than the passive voice (“The memo will be written byJohn”). 3. Write in complete sentences that have a subject and a verb. 4. Check your document carefully for punctuation. 10/21/2011 Garima Shekhar (Infraline Technologies Private Limited) 12
  • 13. • Avoid Typefaces Your document • Keep it Formal • Be consistent with formatting should look crisp • Avoid cramming too much on a single page • “Thanks for your quick response, Sarika.” Humanize your • “I’ll be in my office today until 6 p.m.—but if you’d like to visit by phone, call me at 011-46250007.” message • “Call Mr Sharma and tell him to expect a price increase!” • Get your emails read first • Follow up on ‘special deliveries’ after you have made the Emailing guarantee10/21/2011 Garima Shekhar (Infraline Technologies Private Limited) 13
  • 14. E – mail only those people to whom your messages actually pertain (rather than entire address groups). M –ake a point of L – earn that e-mail responding to should be used for messages business rather promptly. than personal use. A – lways use spell- I – nclude your check and grammar- telephone number check before sending in your messages. messages.10/21/2011 Garima Shekhar (Infraline Technologies Private Limited) 14
  • 15. Making the Right Phone Impression10/21/2011 Garima Shekhar (Infraline Technologies Private Limited) 15
  • 16. Call Etiquettes •Ask before putting someone on loudspeaker or conference. •Plan the call before you make it—rather than improvising on the line. •Make sure you have close at hand all the information and resources you’ll need. •Avoid calling when you know your client or contact is likely to feel overwhelmed. •Come up for air once in a while during the conversation. If you’re going to hold a monologue, why call the person in the first place? •Take careful notes during the conversation, so that your customer doesn’t have to repeat remarks or provide important information twice. 10/21/2011 Garima Shekhar (Infraline Technologies Private Limited) 16
  • 17. Functioning Well Inside & Outside the Office10/21/2011 Garima Shekhar (Infraline Technologies Private Limited) 17
  • 18. • Do not interrupt someone who is on the telephone by using sign language or another means of communication • When you must interrupt a person who appears to be deep in thought, say, “Excuse me. Do you have a minute for me?” • Do not discuss a confidential matter in a cubicle setting • Keep snacking to a minimum. (Your cubicle should not look or smell like a minicafeteria.) • Keep it neat and orderly.10/21/2011 Garima Shekhar (Infraline Technologies Private Limited) 18
  • 19. Getting it All Together10/21/2011 Garima Shekhar (Infraline Technologies Private Limited) 19
  • 20.  Never arrive too early for a meeting Know what to do when you are going to be late. Apologize when you miss a meeting Handle attacks during the meeting with grace ‘Five pennies in the pocket’ rule Stop stepping on other people’s sentences10/21/2011 Garima Shekhar (Infraline Technologies Private Limited) 20
  • 21. 10/21/2011 Garima Shekhar (Infraline Technologies Private Limited) 21
  • 22.  Look for a mix of well-known  If you have a panel on stage, speakers that draw crowds and prepare the panel members unknown but brilliant minds that before the event. can surprise people and give them  The time flow is crucial, avoid unexpected insights.  Plan carefully beforehand how you interruptions. can provide your audience with  Encourage questions from the concrete value to take home from audience, but moderate it well. the event  Invite a couple of interesting  Put the audience as close as thinkers in the audience possible to the stage and make  Don’t let the speakers use any sure the audience is also well lit,in acronyms. order to facilitate two-way  Don’t allow anyone in the communication. audience to ask more than one  Be fanatic about keeping the time schedule. question at the time.  Use big name badges.  Don’t allow the audience to  Display the name and pose long-winding comments organisation of the speaker during or questions the talk.10/21/2011 Garima Shekhar (Infraline Technologies Private Limited) 22
  • 23. Dealing With Key Decision Makers10/21/2011 Garima Shekhar (Infraline Technologies Private Limited) 23
  • 24.  Ask the right questions. Mirror the person’s favourite communication format. Stay away from wishy-washy words when you’re giving a presentation or making a speech. Use brief notes or e-mail to preschedule small chunks of time with your boss. 10/21/2011 Garima Shekhar (Infraline Technologies Private Limited) 24
  • 25. An Important Tool10/21/2011 Garima Shekhar (Infraline Technologies Private Limited) 25
  • 26.  Never leave home without them Use proper business card etiquette Place yourself at the right place at the right time Use "In Your Face" follow up Brand yourself with a slogan10/21/2011 Garima Shekhar (Infraline Technologies Private Limited) 26
  • 27. Food for Thought10/21/2011 Garima Shekhar (Infraline Technologies Private Limited) 27
  • 28.  Etiquette is all about other people. The whole point is not to make others feel uncomfortable. Be gracious and open, not uptight. Dress appropriately. Wait until everyone at your table is served before you begin eating. Generally, pass items to your left. Unless something is right in front of you, ask that it be passed to you. Always pass the salt & pepper together. Turn your cell phone off! If it rings audibly, reject the call, apologize and turn off the ringer. As to alcohol: Follow the lead of your host (although never in a job interview!) and don’t exceed your personal limits. All done? Imagine your plate is a clock. Lay your knife & fork across your plate at the 4:00 position, with the knife & fork (tines up) pointing to 10:00. Fold your napkin and place it to the left of your plate.10/21/2011 Garima Shekhar (Infraline Technologies Private Limited) 28
  • 29.  Never order for your business associate. When the waiter arrives at the table defer to your associate and let them order first. In a business setting, tipping is not optional. Consider tipping mandatory when it comes to business entertaining expenses. Even if service is substandard still leave at least some tip. Treat restaurants as an extension of your office and the restaurant staff with the same respect and courtesy you would give to your own employees.10/21/2011 Garima Shekhar (Infraline Technologies Private Limited) 29
  • 30. If you invite someone tolunch or dinner to discussbusiness you should alwayspay.If an associate invites you todiscuss giving you theirbusiness or investing in yours,you should at least offer to paythe bill.If the associates says they willpay, you should offer to at leastpay your half and just leave it atthat.Never fight over a bill ifsomeone else offers to pay; youcan counter once, and thenafter that simply thank theperson paying for thegenerosity and offer to pick upthe tab the next time. 10/21/2011 Garima Shekhar (Infraline Technologies Private Limited) 30
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  • 33. 10/21/2011 Garima Shekhar (Infraline Technologies Private Limited) 33
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