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Twitter

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*there are notes on some slides …

*there are notes on some slides
Utilizing twitter in the organization.
- What is twitter
- Tips on twitter usage
- Integrating twitter into a website / intranet
- Competitive Intelligence
- Customer Feedback / Customer service
- hash tags
- Who is using twitter well
- Twitter in the library

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  • Transcript

    • 1. Utilizing micro blogging in an organization. Guy Mason LIS student at DU gampgamp at gmail.com Twitter.com/gampgamp
    • 2. What is twitter?
      • 140 character micro-blog
      • Share links
      • Ask questions
      • Update status (what you’re working on, doing)
      • Make observations
      • Replies and direct messages “@” and “d”
    • 3. Subscribe
      • From a mobile phone: text “follow gampgamp” to 40404
      • From the web: twitter.com
      • Various twitter applications and tools
    • 4. Integrating Twitter Search
      • Terms can be searched and the results added to a website in real time
      • Search for phrases or custom tags “#tag”
      • Add the feed from twitter search to your site
      • Competitive Intelligence, Feedback, intranet
      • See what people are saying about you or your organization
      • Search.twitter.com
      • akTwitter
    • 5. Brightkite
      • Local company
      • Location based micro-blogging service
      • Brightkite Wall integrates twitter
      • DU Wall
    • 6. Twitter in the news
      • Mumbai
      • Flight 1549
      • 2009 Victorian Bushfires
      • http://twitter.com/BreakingNewsOn
    • 7. DU twitter accounts
      • http://twitter.com/dupenrose
      • http://twitter.com/uofdenver
    • 8. Commercial twitter accounts
      • http://twitter.com/comcastcares
      • http://twitter.zappos.com/employee_tweets
      • http://twitter.com/southwestair
      • http://twitter.com/wholefoods
      • http://twitter.com/wsferries
      • http://twitter.com/jetblue
      • http://twitter.com/thehomedepot
    • 9. Library / KM related tweeters
      • http://twitter.com/snowded
      • http://twitter.com/desertlibrarian
      • http://twitter.com/DavidGurteen
      • http://twitter.com/GurteenQuotes
      • http://twitter.com/sabram
      • http://twitter.com/libraryman
      • http://twitter.com/marcyjr
    • 10. Tips
      • Instead of answering the question, “What are you doing?”, answer the question, “What has your attention?”
      • Ask questions. Twitter is GREAT for getting opinions.
      • Follow interesting people. If you find someone who tweets interesting things, see who she follows, and follow her.
      • Source: Chris Brogan’s Blog

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