OST Market Hybrid Case Histories www.wildix.com Diego Gosmar

The VoIP Market Standard Pure Open Source Telephony Solutions Asterisk The Market What’s next Mix of OST and Proprietary Solutions The Value Added proposition Conclusions Summary www.wildix.com

The VoIP Market Standard

Pure Open Source Telephony Solutions

Asterisk

The Market

What’s next

Mix of OST and Proprietary Solutions

The Value Added proposition

Conclusions

The Open Source Solutions Benefits www.wildix.com

OST means STANDARD ! RFC 3261 – SIP: Session Initiation Protocol – Describes the very core of SIP – First spec to read RFC 3263 – Locating SIP Servers – How to locate SIP servers (DNS) based on a SIP URI RFC 3265 – SIP Specific Event Notification – Defines the SIP methods that enable subscription and notifications www.wildix.com

RFC 3261 – SIP Architecture Registrar Redirect Location Database REGISTER “ Here I am” INVITE “ I want to talk to another UA Proxied INVITE “ I’ll handle it for you” “ Where is this name/phone#?” Redirection “ They moved, try this address” UAC: User Agent Client UAC: User Agent Client SIP Proxy domain.com AAA The Standard ! OST Started with it… … Proprietary is joining SIP-GW

Asterisk SIP Elements Asterisk, as a server, is a SIP registrar and Location server and also acts as a useragent endpoint . A SIP proxy handles call control on behalf of other user agents (UA) and usually does not maintain state during a call and therefore is never the endpoint of a call ! The SIP proxy routes the UAC to UAS requests and the UAS to UAC responses . Asterisk is NOT a SIP Proxy Asterisk is a Back 2 Back User Agent Asterisk is a PBX with Media GW extensions

The OST Market: 2007-2008 WMS www.wildix.com Lots of Fragmentation !

Real Scenario www.wildix.com Open Source Telephony Ecosystem ITSP 1 ITSP N IAX2 SIP SIP IAX2 SIP LAN Asterisk PBX IAX2 LAN Asterisk PBX IAX2 PRI SIP SIP LAN 2

Open Source Telephony Systems + Proprietary PRO Solutions www.wildix.com

Softphone PRO www.wildix.com Call Management Hide the dial pad when you don't need it See picture-in-picture video layout Employ Do Not Disturb function audio/video calls and/or IM and/or availability status Use Quick Transfer for calls Hide your ID for calls Contact Management Add a contact during a call View combined history for calls and IM attached to contact details View avatars for individual contacts IM Management – SIP SIMPLE Enabled ! Send instant messages to groups Use IM tabs for multiple IM conversations in one window See IM alerts for incoming IM Presence Receive or block notification alerts for contacts' status Establish unique privacy rules for each contact Create multiple user profiles Set custom ringtones for calls and IM Open Standards based Session Initiated Protocol (SIP) based signaling for all interactive media sessions Enhanced Quality of Service (QoS) for voice & video calls Security offering signaling & media encryption via TLS and SRTP streams Performance Management of the SIP end-point High Compression codec support Comprehensive Personal Address Book, including detailed calls lists and history Zero-Touch Configuration of your audio or video devices Microsoft Outlook® integration allowing users to import their address book into their Bria contact list and dial directly from the application. IM & Presence Management Multi-party and ad hoc Voice and Video Conferencing [IP & PSTN] Voice & Video Call Recording Detachable & Sliding Drawers for quick Video and Contact information Incoming call alerts SIP for Instant Messaging and Presence Leveraging Extensions (simple)

Open Standards based

Session Initiated Protocol (SIP) based signaling for all interactive media sessions

Enhanced Quality of Service (QoS) for voice & video calls

Security offering signaling & media encryption via TLS and SRTP streams

Performance Management of the SIP end-point

High Compression codec support

Comprehensive Personal Address Book, including detailed calls lists and history

Zero-Touch Configuration of your audio or video devices

Microsoft Outlook® integration allowing users to import their address book into their Bria contact list and dial directly from the application.

IM & Presence Management

Multi-party and ad hoc Voice and Video Conferencing [IP & PSTN]

Voice & Video Call Recording

Detachable & Sliding Drawers for quick Video and Contact information

Incoming call alerts

Mobility: Open SIP and Dect www.wildix.com

CTI PRO version for Asterisk www.wildix.com Automatic integration with Microsoft Outlook 2000 and higher Real time call notifications via pop windows Placing calls within Outlook, email message or contact Automatic contacts data update Asterisk compatibality Source Code Available

Embedded Systems IP PBX Example www.wildix.com

Market Targets www.wildix.com

Scenarios: multisites

Scenarios: VOIP ITSP Trunking

Scenarios: Mobility Extension

Enhanced GUI www.wildix.com WMS pbx.wildix.com

Benefits Snapshots www.wildix.com No needs to be an Expert Linux programmer to configure it… … With the same flexibility of an Asterisk box Handsets Autoprovisioning integrated: key improvement about configuration and Change Management Immediate Image configuration Backup Access list for Multiple GUI access privileges

No needs to be an Expert Linux programmer to configure it…

… With the same flexibility of an Asterisk box

Handsets Autoprovisioning integrated: key improvement about configuration and Change Management

Immediate Image configuration Backup

Access list for Multiple GUI access privileges

… Benefits Snapshots www.wildix.com The Real Telephony Services are configurable using just a Click Not just the PBX services, but also the Handsets parmeters and the External PSTN Media Gateways !

The Real Telephony Services are configurable using just a Click

Not just the PBX services, but also the Handsets parmeters and the External PSTN Media Gateways !

Redundancy Easy to Manage www.wildix.com

Proprietary Analizer OST for Contact Centers www.wildix.com Over 150 metrics computed Taken and lost call metrics: length, wait times, distribution, SLA Weekly, daily, hourly breakdown (up to 5-minutes resolution) Area code analysis Agent session metrics, complete of ACD and non-ACD time User-definable business metrics Export data to Excel, XML, CSV Easily scriptable via XML-RPC Listen to call recordings from web

Over 150 metrics computed

Taken and lost call metrics: length, wait times, distribution, SLA

Weekly, daily, hourly breakdown (up to 5-minutes resolution)

Area code analysis

Agent session metrics, complete of ACD and non-ACD time

User-definable business metrics

Export data to Excel, XML, CSV

Easily scriptable via XML-RPC

Listen to call recordings from web

Queue Metrics Show real-time call-center activity: calls and agents Multiple definable alarm levels Supervisors can listen to live calls as they're happening Supervisors can monitor agent's screens Extensive real-time wallboard suitable for projectors or large screens Easy to create stand-alone wallboard systems with Linux www.wildix.com Real-time monitoring

Show real-time call-center activity: calls and agents

Multiple definable alarm levels

Supervisors can listen to live calls as they're happening

Supervisors can monitor agent's screens

Extensive real-time wallboard suitable for projectors or large screens

Easy to create stand-alone wallboard systems with Linux

OST and PRO Ecosystem www.wildix.com VoIP Ecosystem For Business IP Phones IP PBX Mobile Gateways Paging Intercom IP Camera Media Gateways

Conclusions www.wildix.com Mix of Open Source and Proprietary Development brings to the special Telephony Ecosystem : Professional Products Value Added Services Decrease the Tweaks (both for OST and Proprietary) Enforce the support Address the time to market needs

Mix of Open Source and Proprietary Development brings to the special Telephony Ecosystem :

Professional Products

Value Added Services

Decrease the Tweaks (both for OST and Proprietary)

Enforce the support

Address the time to market needs

www.wildix.com Thank you !