OST Market - Hybrid Case Histories

OST Market Hybrid Case Histories www.wildix.com Diego Gosmar

The VoIP Market Standard
Pure Open Source Telephony Solutions
Asterisk
The Market
What’s next
Mix of OST and Proprietary Solutions
The Value Added proposition
Conclusions
Summary www.wildix.com

The Open Source Solutions Benefits www.wildix.com

OST means STANDARD ! RFC 3261 – SIP: Session Initiation Protocol – Describes the very core of SIP – First spec to read RFC 3263 – Locating SIP Servers – How to locate SIP servers (DNS) based on a SIP URI RFC 3265 – SIP Specific Event Notification – Defines the SIP methods that enable subscription and notifications www.wildix.com

RFC 3261 – SIP Architecture Registrar Redirect Location Database REGISTER “ Here I am” INVITE “ I want to talk to another UA Proxied INVITE “ I’ll handle it for you” “ Where is this name/phone#?” Redirection “ They moved, try this address” UAC: User Agent Client UAC: User Agent Client SIP Proxy domain.com AAA The Standard ! OST Started with it… … Proprietary is joining SIP-GW

Asterisk SIP Elements Asterisk, as a server, is a SIP registrar and Location server and also acts as a useragent endpoint . A SIP proxy handles call control on behalf of other user agents (UA) and usually does not maintain state during a call and therefore is never the endpoint of a call ! The SIP proxy routes the UAC to UAS requests and the UAS to UAC responses . Asterisk is NOT a SIP Proxy Asterisk is a Back 2 Back User Agent Asterisk is a PBX with Media GW extensions

The OST Market: 2007-2008 WMS www.wildix.com Lots of Fragmentation !

Real Scenario www.wildix.com Open Source Telephony Ecosystem ITSP 1 ITSP N IAX2 SIP SIP IAX2 SIP LAN Asterisk PBX IAX2 LAN Asterisk PBX IAX2 PRI SIP SIP LAN 2

Open Source Telephony Systems + Proprietary PRO Solutions www.wildix.com

Softphone PRO www.wildix.com Call Management Hide the dial pad when you don't need it See picture-in-picture video layout Employ Do Not Disturb function audio/video calls and/or IM and/or availability status Use Quick Transfer for calls Hide your ID for calls Contact Management Add a contact during a call View combined history for calls and IM attached to contact details View avatars for individual contacts IM Management – SIP SIMPLE Enabled ! Send instant messages to groups Use IM tabs for multiple IM conversations in one window See IM alerts for incoming IM Presence Receive or block notification alerts for contacts' status Establish unique privacy rules for each contact Create multiple user profiles Set custom ringtones for calls and IM
Open Standards based
Session Initiated Protocol (SIP) based signaling for all interactive media sessions
Enhanced Quality of Service (QoS) for voice & video calls
Security offering signaling & media encryption via TLS and SRTP streams
Performance Management of the SIP end-point
High Compression codec support
Comprehensive Personal Address Book, including detailed calls lists and history
Zero-Touch Configuration of your audio or video devices
Microsoft Outlook® integration allowing users to import their address book into their Bria contact list and dial directly from the application.
IM & Presence Management
Multi-party and ad hoc Voice and Video Conferencing [IP & PSTN]
Voice & Video Call Recording
Detachable & Sliding Drawers for quick Video and Contact information
Incoming call alerts
SIP for Instant Messaging and Presence Leveraging Extensions (simple)

Mobility: Open SIP and Dect www.wildix.com

CTI PRO version for Asterisk www.wildix.com Automatic integration with Microsoft Outlook 2000 and higher Real time call notifications via pop windows Placing calls within Outlook, email message or contact Automatic contacts data update Asterisk compatibality Source Code Available

Embedded Systems IP PBX Example www.wildix.com

Market Targets www.wildix.com

Scenarios: multisites

Scenarios: VOIP ITSP Trunking

Scenarios: Mobility Extension

Enhanced GUI www.wildix.com WMS pbx.wildix.com

Benefits Snapshots www.wildix.com
No needs to be an Expert Linux programmer to configure it…
… With the same flexibility of an Asterisk box
Handsets Autoprovisioning integrated: key improvement about configuration and Change Management
Immediate Image configuration Backup
Access list for Multiple GUI access privileges

… Benefits Snapshots www.wildix.com
The Real Telephony Services are configurable using just a Click
Not just the PBX services, but also the Handsets parmeters and the External PSTN Media Gateways !

Redundancy Easy to Manage www.wildix.com

Proprietary Analizer OST for Contact Centers www.wildix.com
Over 150 metrics computed
Taken and lost call metrics: length, wait times, distribution, SLA
Weekly, daily, hourly breakdown (up to 5-minutes resolution)
Area code analysis
Agent session metrics, complete of ACD and non-ACD time
User-definable business metrics
Export data to Excel, XML, CSV
Easily scriptable via XML-RPC
Listen to call recordings from web

Queue Metrics
Show real-time call-center activity: calls and agents
Multiple definable alarm levels
Supervisors can listen to live calls as they're happening
Supervisors can monitor agent's screens
Extensive real-time wallboard suitable for projectors or large screens
Easy to create stand-alone wallboard systems with Linux
www.wildix.com Real-time monitoring

OST and PRO Ecosystem www.wildix.com VoIP Ecosystem For Business IP Phones IP PBX Mobile Gateways Paging Intercom IP Camera Media Gateways

Conclusions www.wildix.com
Mix of Open Source and Proprietary Development brings to the special Telephony Ecosystem :
Professional Products
Value Added Services
Decrease the Tweaks (both for OST and Proprietary)
Enforce the support
Address the time to market needs

www.wildix.com Thank you !

OST Market - Hybrid Case Histories

by Roberto Galoppini on Dec 05, 2008

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