OST Market - Hybrid Case Histories


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Diego Gosmar's speech at the Broadband Business Forum 2008, Rome 3 December

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OST Market - Hybrid Case Histories

  1. 1. OST Market Hybrid Case Histories www.wildix.com Diego Gosmar
  2. 2. <ul><li>The VoIP Market Standard </li></ul><ul><li>Pure Open Source Telephony Solutions </li></ul><ul><ul><li>Asterisk </li></ul></ul><ul><ul><li>The Market </li></ul></ul><ul><ul><li>What’s next </li></ul></ul><ul><li>Mix of OST and Proprietary Solutions </li></ul><ul><ul><li>The Value Added proposition </li></ul></ul><ul><li>Conclusions </li></ul>Summary www.wildix.com
  3. 3. The Open Source Solutions Benefits www.wildix.com
  4. 4. OST means STANDARD ! RFC 3261 – SIP: Session Initiation Protocol – Describes the very core of SIP – First spec to read RFC 3263 – Locating SIP Servers – How to locate SIP servers (DNS) based on a SIP URI RFC 3265 – SIP Specific Event Notification – Defines the SIP methods that enable subscription and notifications www.wildix.com
  5. 5. RFC 3261 – SIP Architecture Registrar Redirect Location Database REGISTER “ Here I am” INVITE “ I want to talk to another UA Proxied INVITE “ I’ll handle it for you” “ Where is this name/phone#?” Redirection “ They moved, try this address” UAC: User Agent Client UAC: User Agent Client SIP Proxy domain.com AAA The Standard ! OST Started with it… … Proprietary is joining SIP-GW
  6. 6. Asterisk SIP Elements Asterisk, as a server, is a SIP registrar and Location server and also acts as a useragent endpoint . A SIP proxy handles call control on behalf of other user agents (UA) and usually does not maintain state during a call and therefore is never the endpoint of a call ! The SIP proxy routes the UAC to UAS requests and the UAS to UAC responses . Asterisk is NOT a SIP Proxy Asterisk is a Back 2 Back User Agent Asterisk is a PBX with Media GW extensions
  7. 7. The OST Market: 2007-2008 WMS www.wildix.com Lots of Fragmentation !
  8. 8. Real Scenario www.wildix.com Open Source Telephony Ecosystem ITSP 1 ITSP N IAX2 SIP SIP IAX2 SIP LAN Asterisk PBX IAX2 LAN Asterisk PBX IAX2 PRI SIP SIP LAN 2
  9. 9. Open Source Telephony Systems + Proprietary PRO Solutions www.wildix.com
  10. 10. Softphone PRO www.wildix.com Call Management Hide the dial pad when you don't need it See picture-in-picture video layout Employ Do Not Disturb function audio/video calls and/or IM and/or availability status Use Quick Transfer for calls Hide your ID for calls Contact Management Add a contact during a call View combined history for calls and IM attached to contact details View avatars for individual contacts IM Management – SIP SIMPLE Enabled ! Send instant messages to groups Use IM tabs for multiple IM conversations in one window See IM alerts for incoming IM Presence Receive or block notification alerts for contacts' status Establish unique privacy rules for each contact Create multiple user profiles Set custom ringtones for calls and IM <ul><li>Open Standards based </li></ul><ul><li>Session Initiated Protocol (SIP) based signaling for all interactive media sessions </li></ul><ul><li>Enhanced Quality of Service (QoS) for voice & video calls </li></ul><ul><li>Security offering signaling & media encryption via TLS and SRTP streams </li></ul><ul><li>Performance Management of the SIP end-point </li></ul><ul><li>High Compression codec support </li></ul><ul><li>Comprehensive Personal Address Book, including detailed calls lists and history </li></ul><ul><li>Zero-Touch Configuration of your audio or video devices </li></ul><ul><li>Microsoft Outlook® integration allowing users to import their address book into their Bria contact list and dial directly from the application. </li></ul><ul><li>IM & Presence Management </li></ul><ul><li>Multi-party and ad hoc Voice and Video Conferencing [IP & PSTN] </li></ul><ul><li>Voice & Video Call Recording </li></ul><ul><li>Detachable & Sliding Drawers for quick Video and Contact information </li></ul><ul><li>Incoming call alerts </li></ul>SIP for Instant Messaging and Presence Leveraging Extensions (simple)
  11. 11. Mobility: Open SIP and Dect www.wildix.com
  12. 12. CTI PRO version for Asterisk www.wildix.com Automatic integration with Microsoft Outlook 2000 and higher Real time call notifications via pop windows Placing calls within Outlook, email message or contact Automatic contacts data update Asterisk compatibality Source Code Available
  13. 13. Embedded Systems IP PBX Example www.wildix.com
  14. 14. Market Targets www.wildix.com
  15. 15. Scenarios: multisites
  16. 16. Scenarios: VOIP ITSP Trunking
  17. 17. Scenarios: Mobility Extension
  18. 18. Enhanced GUI www.wildix.com WMS pbx.wildix.com
  19. 19. Benefits Snapshots www.wildix.com <ul><li>No needs to be an Expert Linux programmer to configure it… </li></ul><ul><li>… With the same flexibility of an Asterisk box </li></ul><ul><li>Handsets Autoprovisioning integrated: key improvement about configuration and Change Management </li></ul><ul><li>Immediate Image configuration Backup </li></ul><ul><li>Access list for Multiple GUI access privileges </li></ul>
  20. 20. … Benefits Snapshots www.wildix.com <ul><li>The Real Telephony Services are configurable using just a Click </li></ul><ul><li>Not just the PBX services, but also the Handsets parmeters and the External PSTN Media Gateways ! </li></ul>
  21. 21. Redundancy Easy to Manage www.wildix.com
  22. 22. Proprietary Analizer OST for Contact Centers www.wildix.com <ul><li>Over 150 metrics computed </li></ul><ul><li>Taken and lost call metrics: length, wait times, distribution, SLA </li></ul><ul><li>Weekly, daily, hourly breakdown (up to 5-minutes resolution) </li></ul><ul><li>Area code analysis </li></ul><ul><li>Agent session metrics, complete of ACD and non-ACD time </li></ul><ul><li>User-definable business metrics </li></ul><ul><li>Export data to Excel, XML, CSV </li></ul><ul><li>Easily scriptable via XML-RPC </li></ul><ul><li>Listen to call recordings from web </li></ul>
  23. 23. Queue Metrics <ul><li>Show real-time call-center activity: calls and agents </li></ul><ul><li>Multiple definable alarm levels </li></ul><ul><li>Supervisors can listen to live calls as they're happening </li></ul><ul><li>Supervisors can monitor agent's screens </li></ul><ul><li>Extensive real-time wallboard suitable for projectors or large screens </li></ul><ul><li>Easy to create stand-alone wallboard systems with Linux </li></ul>www.wildix.com Real-time monitoring
  24. 24. OST and PRO Ecosystem www.wildix.com VoIP Ecosystem For Business IP Phones IP PBX Mobile Gateways Paging Intercom IP Camera Media Gateways
  25. 25. Conclusions www.wildix.com <ul><li>Mix of Open Source and Proprietary Development brings to the special Telephony Ecosystem : </li></ul><ul><li>Professional Products </li></ul><ul><li>Value Added Services </li></ul><ul><li>Decrease the Tweaks (both for OST and Proprietary) </li></ul><ul><li>Enforce the support </li></ul><ul><li>Address the time to market needs </li></ul>
  26. 26. www.wildix.com Thank you !