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The Nine “I’s” of Program
Success
For any program to succeed, there
are Nine Integration activities that
must be in place and connected.
Glen B. Alleman
PrimePM
Rick Price
Lockheed Martin
Tom Coonce
Institute for Defense Analyses
Government PMO Perspective Prime Contractor Perspective
1
The CPM Mission Statement …
2
Share, promote, and advance the best
of planning, control, and performance
management for projects of all sizes
and complexity.
… Is Our Mission As Well
The basis of this Mission are delivered through the Nine I’s
We’re not here to show you HOW
We’re here to show you WHY
Program Success
 Program success is accomplishing the required
objectives defined in the SOW on time and on
cost
 A program is a System Of Systems both
technically and programmatically
 Programmatic architecture, risk, and execution
are just as important as technical performance
4
All the world's’ a
system
All the parts are
separate
All the parts are
connected
Practices
Connect The
Parts
5
Start with the end in Mind
6
Our sample program is a “sample return” program – Stardust to visit Comet Wild 2
We need the capability to …
 Primary: collect dust particles from the comet
 Secondary: Take pictures of the comet …
– During our closest encounter, and
– Get a picture of the nucleus
 Secondary: Cometary Interstellar Dust Analyzer
(CIDA) and Dust Flux Monitor Instrument (DFMI)
– store the science data
 Secondary: Analyze engineering and Doppler
data
7
What could possibly go wrong?
 Capturing and safely stowing particles
 Surviving mission environments (including launch,
comet encounter, and reentry)
 Returning sample capsule to earth for scientific
analysis
 Must launch within 26 day launch window
8
Unrealistic Performance Expectations
missing Measures of Effectiveness (MoE)
and Measures of Performance (MoP)
Unrealistic Cost and Schedule estimates
based on inadequate risk adjusted
growth models
Inadequate assessment of risk and
unmitigated exposure to these risks
without proper handling plans
Unanticipated Technical issues without
alternative plans and solutions to
maintain effectiveness
Increasing
the
Probability of
Program
Success
IMP,IMS,and,Integrated
RiskManagement
Removing the Root Causes of
Poor Program Performance
Diagram “borrowed” from Gary Bliss
9
The Nine “I’s” of Program Success
1. Integrated Master Plan . . . . . . . . . . . . . . . . . . (IMP)
2. Integrated Master Schedule . . . . . . . . . . . . . . (IMS)
3. Integrated Risk Management . . . . . . . . . . . . . (IRM)
4. Integrated Baseline Review . . . . . . . . . . . . . . . (IBR)
5. Integrated Team Structure . . . . . . . . . . . . . . . . (ITS)
6. Interface Control Document . . . . . . . . . . . . . . (ICD)
7. Integrated Program Management Report . .(IPMR)
8. Integrated Business Rhythm . . . . . . . . . . . . . (IBizR)
9. Integrated Supply Chain . . . . . . . . . . . . . . . . . . (ISC)
10
Let’s Start With Some Hard, Cold Facts
11
FACT
 EVM is necessary but not sufficient for success
 EVM measures cost and schedule performance
FACT
 The ANSI-748-B variance analysis guidance
doesn’t speak to technical performance
 Measures of Effectiveness (MoE), Measures of
Performance (MoP), Key Performance
Parameters (KPP), and Technical Performance
Measures (TPM) are all Systems Engineering
terms, not found in EVM Guidance
12
FACT
 WBS is Paramount† – it shows:
– what deliverables are needed for program success
– who is needed to perform the work (Integrated Team
Structure)
– but not the Risk by itself, we need to add risk
 The IMP is the glue between the needed
capabilities and the program implementation
 The IMP shows what “done” looks like through
measures of increasing maturity
13
† Borrowed from Gordon Kranz
FACT
 All the programmatic parts are connected, just
like the technical parts
 The Programmatic Architecture is a System-of-
Systems
 You have to “breakdown” the problem in the
“Right way” – because everything is connected to
everything else.
14
FACT
 Risk management is how adults manage
programs
– Every “problem” in the past was either an
unidentified or unmitigated risk
 Everything has to be risk adjusted
 Uncertainty drives Cost, Schedule, and Technical
Performance
 There are two types of uncertainty
– Reducible (Epistemic)
– Irreducible (Aleatory)
 Not knowing the difference between these is a
risk itself
15
PRINCIPLES
Why we should be doing the Right thing
Risk Management
The Structure of the Nine “I’s”
SOW
SOO
ConOps
WBS
Techncial and Operational
Requirements from
SOW, SOO, ConOps
CWBS &
CWBS Dictionary
Integrated Master Plan
(IMP)
Integrated Master Schedule
(IMS)
Earned Value Management
System (EVMS)
Objective Status and Essential Views to support the proactive management processes
needed to keep the program GREEN
Performance Measurement Baseline
(PMB)
Measures of
Effectiveness
(MoE)
Measures of
Performance
(MoP)
Measures of
Progress
JROC
Key Performance Parameters
(KPP)
Program Specific
Key Performance Parameters
(KPP)
Technical Performance
Measures (TPM)
17
Steps to Building a Risk-Tolerant
Plan (PMB and Total Plan)
Capture All Activities defined in the SOW, SOO, and CDRLs1
2
3
4
5
Build the Integrated Master Plan
Sequence the activities form the IMP into the IMS
Build a Risk Register and quantify all the uncertainties
Set Management Reserve based on reducible uncertainties
Estimate the duration of each activity
Assign resources to the Integrated Master Schedule
7
6
Adjust the PMB all uncertainties – reducible and irreducible8
9
18
Adjust PMB for Significant Risks
19
WBS
Program
KPPs TPMs
EVM
ETC
EAC
Irreducible
uncertainty
in reference
classes
Schedule Margin
in 81861
Cost Margin?
Risk retirement in PMB
MR and SR to cover
unretired risk
MoE
MoP
Technical and
Programmatic Risks
PE
SA
AC
KPP
IMP
IMS
Connecting the Dots Between IMP, IMS, and Risk
Reducible
uncertainty held
in Risk Register
Physical Percent CompleteWP
IMP
Principles of the Integrated Master Plan
21
Sow
SOO
ConOps
WBS
Techncial and Operational
Requirements
Integrated Master Schedule
(IMS)
Techncial Performance
Measures
Earned Value Management
System
Performance Measurement Baseline
CWBS &
CWBS Dictionary
Integrated Master Plan
(IMP)
The Integrated Master Plan (IMP) is an event-based
plan consisting of a hierarchy of program events, with
each event being supported by specific
accomplishments, and each accomplishment
associated with specific criteria to be satisfied for its
completion. The IMP is normally part of the contract
and thus contractually binding. The IMP is a narrative
explaining the overall management of the program.
Objective Status and Essential Views to support the proactive management
processes needed to keep the program GREEN
The Integrated Master Plan Tells Us
Where The Program Is Going
The Integrated Master Plan Is The
Execution Strategy For The Successful
Completion Of The Project
22
The IMP Demonstrates our
understanding of the program’s
requirements and the soundness of
the approach represented by the plan
The IMP is the single most
important document to a
program’s success
23
The IMP / IMS Structure
24
IMS
IMP
Describes how program
capabilities will be
delivered and
how these
capabilities will
be recognized
as ready for
delivery
Supplemental Schedules
Work Packages and Tasks
Criteria
Accomplishment
Events
or
Milestones
IMP PRACTICES
Define increasing maturity for
each program deliverable
IMP Building is a Full Contact Sport
26
Some Guidance
27
INCOSE VEE and the IMP
Combine DT&E/O Demonstration`
System to Specified User Needs and
Environmental Constraints
Interpret User Needs, Refine System
Performance Specifications, and
Environmental Constraints
SRR
Develop System Functional Specifications
and System Verification Plan
SFR
Evolve Functional Performance
Specifications into CI Functional (Design To)
Specification and CI Verification Plans
PDR
System DT&E, Verify System
Functionality & Constraints Compliance
to Specifications
TRR
Integrated DT&E, Verify Performance
Compliance to Specifications CI
Verification DT&E
Evolve Functional Performance
Specifications into Product (Build To)
Documentation and Verification Plans
CDR Fabricate, Assemble, Unit Test to
Build To Documentation
Individual CI Verification DT&E
ASFUT GSFUT
System Integration System Demonstration
System Development and Demonstration
SVR PRR
28
 Program Event (PE)
– A PE assess the readiness or completion as a measure of
progress
– First Flight Complete
 Significant Accomplishment (SA)
– The desired result(s) prior to or at completion of an event
demonstrate the level of the program’s progress
– Flight Test Readiness Review Complete
 Accomplishment Criteria (AC)
– Definitive evidence (measures or indicators) that verify a
specific accomplishment has been completed
– SEEK EAGLE Flight Clearance Obtained
29
F-22 Example
Quick View of Step-By-Step IMP
Identify Program Events (PE)
Identify Significant Accomplishments (SA)
Identify Accomplishment Criteria (AC)
Identify Work Packages needed to complete the
Accomplishment Criteria
Sequence the Work Packages (WP), Planning
Packages (PP), Summary Level Planning
Packages (SLPP) in a logical network.
Adjust the sequence of WPs, PPs, & SLPPs to
mitigate major risks.
30
1
2
3
4
5
6
PEs assess the maturity of the
program’s deliverables
31
 Program Events are maturity
assessment points in the program
 They define what levels of maturity
for the products and services are
needed before proceeding to the next
maturity assessment point
 The entry criteria for each Event
defines the units of measure for the
successful completion of the Event
 The example below is typical of the
purpose of a Program Event
The Critical Design Review (CDR) is a multi-disciplined product and process assessment to ensure
that the system under review can proceed into system fabrication, demonstration, and test, and can
meet the stated performance requirements within cost (program budget), schedule (program
schedule), risk, and other system constraints.
1
SAs define the entry criteria for each
Program Event
32
Preliminary Design Review Complete
2
ACs are the Exit Criteria for Work
Packages that produce outcomes
33
Critical Design Review Complete
3
IMS PRINCIPLES
The IMS shows how the work is
sequenced to deliver the requirements
35
Sow
SOO
ConOps
WBS
Techncial and Operational
Requirements
Techncial Performance
Measures
Earned Value Management
System
Performance Measurement Baseline
CWBS &
CWBS Dictionary
Integrated Master Plan
(IMP)
Integrated Master Schedule
(IMS)
The Integrated Master Schedule (IMS) is an integrated, networked schedule containing all
the detailed discrete work packages and planning packages (or lower level tasks or
activities) necessary to support the events, accomplishments, and criteria of the IMP.
The IMP events, accomplishments, and criteria are duplicated in the IMS. Detailed
tasks are added to depict the steps required to satisfy criterion. The IMS should be
directly traceable to the IMP and should include all the elements associated with
development, production or modification, and delivery of the total product and program
high level plan.
Objective Status and Essential Views to support the proactive management
processes needed to keep the program GREEN
Integrated Master Schedule (IMS)
 The IMS describes the horizontal sequence of
work activities performed to increase the
maturity of the deliverables.
 When each deliverable reaches it’s needed
maturity it is considered complete.
 The IMS functions as the program’s “GPS”
– Can we rely on what it’s telling us to get where we
want to go?
36
The IMS is Our GPS for Navigating the
Program
37
http://www.youtube.com/watch?v=uwkaZTLpQ_c
The IMP/IMS provides Horizontal and
Vertical traceability of
progress to plan
 Vertical traceability AC  SA  PE
 Horizontal traceability WP  WP  AC
Program Events
Define the maturity
of a Capability at a point in
time.
Significant Accomplishments
Represent requirements
that enable Capabilities.
Accomplishment Criteria
Exit Criteria for the Work
Packages that fulfill Requirements.
Work
Package
Work
Package
Work
Package
Work
Package
Work
Package
Work
Package
Work
package
38
IMS PRACTICES
The IMS starts with vertical traceability, and
only then links work packages horizontally
Steps to build the IMS
Identify Program Events
Identify Significant Accomplishments
Identify Accomplishment Criteria
Identify Work Packages needed to complete the
Accomplishment Criteria
Sequence the Work Packages (WP), Planning
Packages (PP), Summary Level Planning
Packages (SLPP) in a logical network.
Adjust the sequence of WPs, PPs, & SLPPs to
mitigate major risks.
40
1
2
3
4
5
6
Work is done in “packages” that
produce measureable outcomes
41
4
Sequence Work Packages (AC’s) into
an IMS for each Program Event
42
5
The Previous 6 Steps Result In A
Credible IMP/IMS
43
 The IMP is the “Outer Mold
Line”, the Framework, the
“Going Forward” Strategy for the
Program.
 The IMP describes the path to
increasing maturity and the
Events measuring that maturity.
 The IMP tells us “How” the
program will flow with the least
risk, the maximum value, and
the clearest visibility to progress.
 The IMS tells us what work is
needed to produce the product
or service at the Work Package
level.
 A well integrated IMS provides
accurate forecasting.
Our Plan Tells Us “How” We
are Going to Proceed
The Schedule Tells Us “What”
Work is Needed to Proceed
Horizontal and Vertical Traceability of
the IMP/IMS
Integrated Master Schedule
Work sequenced to
produce outcomes
for each WP.
 Vertical traceability AC  SA PE
 Horizontal traceability WP WPAC
Program Events
Define the maturity
of a Capability at a point in
time.
Significant Accomplishments
Represent requirements
that enable Capabilities.
Accomplishment Criteria
Exit Criteria for the Work
Packages that fulfill Requirements.
Work
Package
Work
Package
Work
Package
Work
Package
Work
Package
Work
package
Work
Package
Work
Package
44
RISK PRINCIPLES
Risk management is how adults
manage projects – Tim Lister
Why Should We Care About Risk?
 Deterministic plans (Performance Measurement
Baselines) are ALWAYS WRONG … and usually
woefully underestimated! Evidence
– NASA has experienced and average schedule growth
of 65% from PDR
– NASA has experience an average cost growth of 35%
from PDR
 If we want to meet technical, cost, and schedule
targets, we must adjust our plans for risk
46
Copyright, Hugh Macleod, www.gapingvoid.com
Integrated Risk Management (IRM)
 Risk Management is How Adults Manage
Projects – Tim Lister
 Risk is created through Uncertainty, which has
two forms:
– Irreducible Uncertainty – the natural variations in the
underlying processes of the work activities and the
technical performance.
– Reducible Uncertainty – probabilistic events with
consequences that impact the cost, schedule, or
techncial performance of the deliverables.
48
Integrated Risk Management (IRM) means
Risks are Integrated with the Integrated Master
Plan (IMP) and Integrated Master Schedule
(IMS), Vertically and Horizontally
Photo by, Col. Chris Hadfield, Mission Specialist STS-74. Commander ISS Expedition 35 49
IRM
Risk Management is how
Adults manage programs
The 1st Principle of Integrated Risk
Management (IRM)
51
Start identifying programmatic
and technical risks in the WBS
Connecting Risk Retirement with the
work activities in the IMS
52
 “Buying down” risk is
planned in the IMS.
 MoE, MoP, and KPP
defined in the work
package for the critical
measure – weight.
 If we can’t verify
we’ve succeeded,
then the risk did not
get reduced.
 The risk may have
gotten worse
Risk: CEV-037 - Loss of Critical Functions During Descent
Planned Risk Level Planned (Solid=Linked, Hollow =Unlinked, Filled=Complete)RiskScore
24
22
20
18
16
14
12
10
8
6
4
2
0
Conduct Force and Moment Wind
Develop analytical model to de
Conduct focus splinter review
Conduct Block 1 w ind tunnel te
Correlate the analytical model
Conduct w ind tunnel testing of
Conduct w ind tunnel testing of
Flight Application of Spacecra
CEV block 5 w ind tunnel testin
In-Flight development tests of
Damaged TPS flight test
31.Mar.05
5.Oct.05
3.Apr.06
3.Jul.06
15.Sep.06
1.Jun.07
1.Apr.08
1.Aug.08
1.Apr.09
1.Jan.10
16.Dec.10
1.Jul.11
Weight risk
reduced from
RED to Yellow
Weight confirmed
ready to fly – it’s
GREEN at this point
Beware the Black Swan
53
Hands ON
Let’s put these Principles and Practices
to work on Stardust Program
IMP
Hands On
IMS
Hands On
The Integrated Master Schedule
57
STARDUST S O N D J F M A M J J A S O N D J F M A M J J A S O N D J F M A M J J A
1996 1997 1998 1999
S O N D J F M A M J J A S O N D J F M A M J J A S O N D J F M A M J J A
Program Milestones
ARR
Risk Rvw
Ship to Site
Presidents Rvw
Mis Success Rvw
PDR/
C/D ATP
Flt Sys CDR
Start ATLO
Integ Sys Test
Environ Test Compl
Launch
Systems Engineering
Requirements/ICDs Specs Released Verification
System Design/Analy LEGEND:
Critical Paths
Schedule Margin
ATLO Need
Final FSCD
Spacecraft
Star Cam EDUACS
IMUPeer Rvw
ACS & ACS S/W Integ & Test
Star Cam
To ATLO
Telecom Peer Rvw
To ATLO
Flt w/o Test
Complete
C&DH
ATUPeer RvwEDU To ATLO
Flight
Complete
EPS/Avionics
ATU
Solar Arrays
Test Batteries
PCA
SASU
Harness
Flt Batteries
Peer Rvw
To ATLO
PIU
Thermal Control Peer Rvw
Flt Substrate
Louvers O/DLouver ATP
TCS & MLI Installation
To Propulsion
Complete
Structures
SRC Sep Qual
Peer Rvw
To ATLOComplete
Mechanisms To ATLO
Peer Rvw
Peer Rvw
Complete
Propulsion
To ATLOComplete
Software 2.0
1.1Peer Rvw
3.1 3.2 3.3 3.4
4.0
Complete
Complete
Complete
Kick Off(1/18) CRR(6/11) EPS PDR
S/A PDR
Launch
IRM
Hands On
ATLO Comparisons
59
61
Integrating the Nine “I’s” with the information used by the program during its planning and execution processes provides visibility into the probability of success in
ways not found by simply reporting data during review meetings
1. Earned Value Management (EVM) provides visibility to the efficiency and effectiveness in the execution of work through the allocated budget for planned work.
Measures of physical percent complete are used to forecast future performance of that budget.
2. Integrated Risk Management (IRM) starts with defining the classes of uncertainty involved in the work activities. These included naturally occurring
variances (aleatory uncertainty) and event based uncertainty (epistemic). Both uncertainties create risk to the program. Aleatory uncertainty is
handled through margin. Epistemic uncertainty is handled through risk retirement or management reserve. When these two risk types are
combined with the three handling method an integrated view of programmatic and technical risk is available.
AleatoryandEpistemicUncertaintydrivesriskfor
cost,schedule,andtechnicalperformance
EarnedValueManagementmetricrecordpast
performanceofplannedwork
3. TPMs are attributes that determine how well a system or system element is satisfying or expected to satisfy a technical requirement or goal by
predicting the future value of a key technical performance parameter of the higher-level end product under development based on current
assessments of products lower in the system structure.
4. KPPs represent the capabilities and characteristics so significant that failure to meet them can be cause for reevaluation, reassessing, or
termination of the program. This include JROC KPPs and integrated program KPPs.
TechnicalPerformance
Measures
5. MoPs characterize physical or functional attributes relating to the system operation, measured or estimated under specific
conditions.
KeyPerformance
Parameters
6. MoEs are operational measures of success that are closely related to the achievements of the mission or
operational objectives evaluated in the operational environment, under a specific set of conditions.
Measuresof
Effectiveness
Measuresof
Performance
Nine Integrated Processes and their Artifacts needed to Increase the Probability of Program Success (PoPS)
1. Integrated Master Plan (IMP) – defines the measures of the increasing maturity of the deliverables and the
processes needed to deliver them P P P P
2. Integrated Master Schedule (IMS) – defines the sequence of work needed to deliver the planned level of maturity
for each deliverable P P P P P
3. Integrated Risk Management (IRM) – identified and handles aleatory and epistemic uncertainties in the program
through margin, risk retirement activities, and management reserve P
4. Integrated Baseline Review (IBR) – confirms the program has a credible Performance Measurement Baseline,
integrated risk management process, and risk management P
5. Integrated Team Structure (ITS) – enables horizontal and vertical integration of the work performed by functional
elements across the product structure. P
6. Interface Control Document (ICD) – defines the technical, operational, and interfaces between each component
or subsystem P
7. Integrated Program Management Report (IPMR) – reports physical process to plan using Earned Value
Management and Estimates At Completion P P
8. Integrated Business Rhythm (IBizR) – assures all process functional correctly on a monthly, or weekly basis
P P P P P
9. Integrated Supply Chain (ISC) –assures all suppliers of subsystems and components adhere to technical and
operational specifications, in a timely manner, within budget. P P P
These Nine “I’s” Integrated With The Six Measures Of Performance Provide Line Of Sight Visibility To Program Performance
62
Identify the Program Events
63
Actors Processes Outcomes
Systems Engineer
Define the process flow for
product production from
contract award to end of
contract
 Confirm Program Events represent the
logical process flow for program
maturity
Program Manager
Confirm customer is willing to
accept the process flows
developed by the IMP
 Engage with contracts and customer
for PE definition
Project Engineer
Identify interdependencies
between program event work
streams
 Identify Value Stream components at
the PE level before flowing them down
to the SA level
IMP/IMS Architect
Capture Program Event
contents for each ITS or work
stream
 Establish foundation for a structure to
support the description of the
increasing mature as well as the flow
to needed work.
Copyright © 2012, Glen B. Alleman, Niwot Ridge, LLC
1
Identify the Significant
Accomplishments (SA) for Each PE
64
Actors Processes Outcomes
System Engineer
Identify Integrated Team Structure
(ITS) responsible for the SA’s
 Define the boundaries of these
programmatic interfaces
 Define technical and process risk
categories and their bounds
Technical Lead
Confirm the sequence of SA’s has
the proper dependency
relationships
 Define the product development
flow process improves maturity
 Define technical risk drivers
Project Engineer
Confirm logic of SA’s for project
sequence integrity
 Define the program flows
improves maturity
Control Account
Manager
Validate SA outcomes in support of
PE entry conditions
 Confirm budget and resources
adequate for defined work effort
IMP/IMS Architect
Assure the assessment points
provide a logical flow of maturity at
the proper intervals for the
program
 Maintain the integrity of the IMP,
WBS, and IMS
2
Identify Accomplishment Criteria for
each Significant Accomplishment
65
Actors Processes Outcomes
CAM
Define and sequence the contents
of each Work Package and select
the EV criteria for each Task
needed to roll up the BCWP
measurement
 Establish ownership for the
content of each Work Package and
the Exit Criteria – the
Accomplishment Criteria (AC)
Project Engineer
Identify the logical process flow of
the Work Package to assure the
least effort, maximum value and
lowest risk path to the Program
Event
 Establish ownership for the
process flow of the product or
service
Technical Lead
Assure all technical processes are
covered in each Work Package
 Establish ownership for the
technical outcome of each Work
Package
IMP/IMS Architect
Confirm the process flow of the
ACs can follow the DID 81650
structuring and Risk Assessment
processes
 Guide the development of
outcomes for each Work Package
to assure increasing maturity of
the program
3
Identify the Work for Each AC in
Work Packages
66
Actors Processes Outcomes
Control Account
Manager
Identify or confirm the work
activities in the Work Package
represent the allocated work
 Define bounded work effort
defined “inside” each Work
Package
Technical Lead
Confirm this work covers the SOW
and CDRLs
 Define all work effort for 100%
completion of deliverable visible in
a single location – the Work
Package
 Confirm risk drivers and duration
variances
IMP/IMS Architect
Assist in the sequencing the work
efforts in a logical manner
 Develop foundation of the
maturity flow starting to emerge
from the contents of the Work
Packages
Earned Value
Analyst
Assign initial BCWS from BOE to
Work Package
 Confirmation of work effort
against BOEs
 Define EVT for measures progress
to plan
4
Sequence Work Packages for each
Significant Accomplishment (SA)
67
Actors Processes Outcomes
Control Account
Manager
Define the order of the Work
Packages needed to meet the
Significant Accomplishments for
each Program Event
 Define the process flow of work
and the resulting
accomplishments.
 Assure value is being produced at
each SA and the AC’s that drive
them
IMP/IMS Architect
Assure that the sequence of Work
Packages adheres to the guidance
provided by DCMA and the EVMS
System description
 Begin the structuring of the IMS
for compliance and loading into
the cost system
Program Controls
Staff
Baseline the sequence of Work
Packages using Earned Value
Techniques (EVT) with measures of
Physical Percent Complete
 Develop insight to progress to
plan with measures of physical
progress for each Work Packages
(EVT)
5
Assemble Final IMP/IMS
68
Actors Processes Outcomes
IMP/IMS Architect
Starting with the AC’s under each
SA’s connect Work Packages in the
proper order for each Program
Event
 Establish the Performance
Measurement Baseline
framework.
 Identify MoE and MoP points in
the IMP
Program Manager
Confirm the work efforts represent
the committed activities for the
contract
 Review and approval of the IMS –
ready for baseline.
 Review and approve risk drivers
and duration variance models
Project Engineer
Assess the product development
flow for optimizations
 Review and approval of the IMS –
ready for baseline.
 Identify risk drivers and their
mitigations
Systems Engineer
Confirm the work process flows
result in the proper products being
built in the right order
 Confirm risk drivers and duration
variances.
 Review and approval of the IMS –
ready for baseline
6
Basic Themes for this Morning
 Managing with “eye wide open”
 There are more problems than solution
– The 9 I’s provide a comprehensive, structured plan of attack
 Learning this requires hands on
– Leave them with hands on material
 Building the IMP and IMS is straight forward – but don’t
short change the effort
– Lack of risk assessment that is the root cause of
disappointment
– This means quantified risks in the Risk Register (use the IDA
report picture)
– Start building some risk that impact the IMS (cost and
schedule)
69
Exit Criteria for this Morning
 Learning Objectives
– Understand the everything is connected as a
“system.”
– We have to decompose the work starting with the
WBS, to the IMP, to the IMS, …
– How do build “credible” elements of the system
70
Timing
 1st session
– Principles
– Practices
– Show the hands on for 1st ties both principles and
practices in the coming session
• Handouts
• Teams built
• Homework assigned
 2nd session
– Do the homework assigned to the teams
71
Take Homes for the Participants
 We need Schedule Reserve just like Management Reserve
 The current PMB is as good as it gets
– Faster or slower costs money
 Everything is a system
– No disconnected data
 You can (can’t?) do this without an IMP
– This tells you want “done” looks like
 IMS is the reflection of the entire program
– If the initial steps are not done right, it’s down hill from here
– The IMS is the GPS for the program (All State Ad)
72
The Importance of the IMP
 The program uses the IMP/IMS to provide:
– Up Front Planning and commitment from all
participants
– A balanced design discipline with risk mitigation
activities
– Integrated requirements including production and
support
– Management with an incremental verification for
informed program decisions
73
Analogies
 Baseball team
 F-111 Illusion of Choice
 Compatibility – not
 The IMS is the reflection of everything else –
once we get the WBS, the IMP, and the measures
in place, the IMS is the GPS – can you trust your
 Is everything risk adjusted – we don’t spend
enough time identifying risk – especially the
programmatic risks
74
processes
 Teams with rotation of the leaders
 3 threads
– Choose 3 products
– Brief for each of the steps
– Swap leaders
 Connect the 6 “I’s” through risk
75
Steps to Building a Risk-Tolerant
Plan (PMB and Total Plan)
Capture All Activities1
2
3
4
5
Sequence These Activities
Estimate Activity Durations and Associated Resources (Initial PMB)
Build a Risk Register and Adjust PMB for Significant Risks and Uncertainties
Set Management and Schedule Reserve
Verify Schedule Is Traceable Horizontally And Vertically
Confirm Valid Critical Path – schedule matches program
7
6
Assure that ECD and Cost both have at least 50% probability of success
8
Assure that ECD and Total Cost both have at least 70% probability of success9
76
To Implement This Integrated
Proposal
1. Mandate IMP
2. Create more specific examples on how TPMs can be integrated into the
IMP/IMS
3. Change IPMR DID and/or Implementation Guide to
a) Require PMBs be based (at least initially) on a resource-loaded schedule
b) Require initial PMBs to be adjusted for uncertainty and to communicate
probabilities of meeting cost and schedule targets (in proposals and semi-
annually)
c) Require MR and SR be based on a Monte Carlo simulation and to communicate
probabilities of meeting cost and schedule targets (in proposals and semi-
annually)
d) Require the contractor to electronically submit a risk register (initially and semi-
annually)
e) Add probability statements to EACs and ECDs within monthly reports
77
How Success Program Principles
Should Be Applied on DoD Programs
Principles Practices Processes
 Where are we going?  Integrated Master Plan  WBS, OBS, CAP, RMP
 How do we get there?  Integrated Master Schedule  Sequence and budget the
work
 Do we have enough
resources?
 Resource loaded IMS  PMB
 What impediments
will we encounter?
 Risk adjusted IMS  Risk register content
assigned to the IMS
 How do we measure
progress
 Earned Value Management
 Technical Performance
Measures
 Measures of Effectiveness
 Measures of Performance
 Technical Performance
Parameters
 MoE, MoP, KPP, TPMs
embedded in the IMS
78
The State of DoD Program
Management Data Flow Today
Contract Requirements
Accounting
and EVM
System
Systems
Engineering
System
Government Program Management Office
Contract Ceiling Systems Engineering
Requirements and KPPs
Scheduling
System
Manual
Sanity Checks
to Ensure
BCWS
consistent
with IMS
Ad-Hoc Manual
Sanity Checks
IMS Schedule
Status and
Performance
Data, e.g., BEI
and SRA
Results
Technical
Progress on
Key
Performance
Parameters
EVM
Performance,
Variance and
Forecast Data
Risk
Management
System
Cost, Schedule and Technical Risks
Risk 5 x 5
Matrix
Completion Date
79
Questions Which the IPMR Should
Answer for the PM to “Keep it Green”
1. At a summary level, what is the time-based networked plan of activities to provide
required deliverables and end items?
2. What are the technical performance measures by WBS?
3. What are the interim technical performance criteria that permit assessments that
technical scope of the program is being completed as planned?
4. What is the Work Breakdown Structure and does it cover all the required work?
5. What is the monthly manpower spend plan to deliver according to the Statement of
Work?
6. What is the monthly Program Management Baseline that coincides with IMS after it has
been adjusted for cost and schedule uncertainties?
7. What is the contractor’s projected probability of meeting the initial cost and schedule
targets after taking into account known uncertainties?
8. What is the contractor’s initial probability of meeting initial Total Cost At Completion
and its initial Management and Schedule Reserve taking into account known discrete
risks that have not been mitigated?
9. What is the contractor’s initial probability of meeting the completion date taking into
account known discrete risks that have not been mitigated?
80
Questions Which the IPMR Should
Answer (Continued)
10. On a monthly basis, how has the contractor performed against his plan, specifically:
 How did the contractor perform against his IMP/IMS?
– Planned vs Actual Programmatic Deliverables (Program Events and Significant Accomplishments and
Accomplishment Criteria)
– Planned ranges vs actual TPM
– Monthly BEI and CEI over time
– Cumulative SPIt
 How has the contractor performed against his original manpower spending plan (hours or FTE
planned vs. monthly actuals)?
 How has the contractor performed against his current financial plan, i.e., monthly and cumulative,
BCWS, BCWP, ACWP, CPI, and SPI
– Summary Level
– At any indenture of the WBS
– By Organization Breakdown Structure
 Where has the contractor experienced problems?
81
Questions Which the IPMR Should
Answer (Concluded)
11. On a semi-annual basis:
 What is the projected cost and schedule outcomes to deliver required final end items, assuming
future performance is the same as the past
 What is the probability of meeting both cost and schedule targets to deliver the final end items
given items on the risk register?
– Best Case cost at completion and completion date assuming low probabilities that risks within the risk
register occur and/or successful risk mitigation strategies;
– Worst Case cost at completion and completion date assuming high probabilities that risks within the risk
register occur and/or un-successful risk mitigation strategies;
– Most Likely cost at completion and completion date assuming “realistic” probabilities that the risks within
the risk register will occur and a moderate number of risk mitigation strategies
 What items on the risk list have the highest probability and associated impact that could
jeopardize the program from meeting technical, cost and schedule objectives?
82
STARDUST
A Lesson in Managing Risk
To achieve Mission Success
83
Douglas Isbell Headquarters, Washington, DC November 22, 1995 (Phone: 202/358-
1753) RELEASE: 95-209
COMET SAMPLE RETURN MISSION PICKED AS NEXT DISCOVERY FLIGHT
A spacecraft designed to gather samples of dust spewed from a comet and return the
dust to Earth for detailed analysis has been selected to become the fourth flight mission
in NASA's Discovery program.
Science
•Collect Dust Particles
•Images
•Closest Encounter
•Transmit Real Time One Image as Near as Possible to
Nucleus
•Image Size is 150x150 pixels
•72 Images Centered At Time Of Closest Approach
•CIDA and DFMI - Store Science Data
•Dynamics Science - Analyze Engineering and Doppler Data
84
Common Risk Sources
 Misunderstood or Poorly-defined Requirements
 Requirements Changes (Creeping)
 Non-Stable WBS (Chasing the Req. Changes)
 Polishing the Cannonball (“Better is the enemy of good-
enough”)
 Straining Existing Capability (“Watch your Margins”)
 Unrealistic/Optimistic Expectations (“Murphy Lives”)
 Personnel Shortfalls (“Many hands make light work”)
 Poor Metrics (“Ignorance is Bliss”)
 Not Watching Cost-to-Complete
85
Mission Risks
 Must launch within 26 day launch window
 Risk of Spacecraft/SRC single point failures
 2.72 AU on solar power
 Risk to capturing and safely stowing particles
 Surviving mission environments (including launch,
comet encounter, and reentry)
 Returning sample capsule safely to earth for
scientific analysis (high-speed reentry, SRC ballistic
instability, parachute operations, recovery ops)
86
Risk Mitigation Strategies
 Margins (technical, cost, & schedule)
 Use of heritage components & design
redundancies
 Mission design flexibility (primary science
sacred…secondary science tradeable)
 Design for survivability
 Test early, test often, “test-like-you-fly”, pay for
test units
87
Original “Toaster Drawer” Design
88
Workshop Exercise
1) Choose a risk from the “Mission Risk List”
2) Choose affected WBS elements
3) Select event as a “prior to” for risk mitigation
4) Write a SOW paragraph (subcon) and simple ICD
5) Develop risk retirement plan
6) Develop appropriate IMP/IMS entries
7) Integrate KPPs, MOEs, MOPs into IMP/IMS
criteria
89
“Clam Shell” Design
90
Test Schedule (insert)
91
Survivability Design (Kevlar) “Whipple Shields”
92
Survivability Hyper-velocity Test
93

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Nine "I's

  • 1. The Nine “I’s” of Program Success For any program to succeed, there are Nine Integration activities that must be in place and connected. Glen B. Alleman PrimePM Rick Price Lockheed Martin Tom Coonce Institute for Defense Analyses Government PMO Perspective Prime Contractor Perspective 1
  • 2. The CPM Mission Statement … 2 Share, promote, and advance the best of planning, control, and performance management for projects of all sizes and complexity. … Is Our Mission As Well The basis of this Mission are delivered through the Nine I’s
  • 3. We’re not here to show you HOW We’re here to show you WHY
  • 4. Program Success  Program success is accomplishing the required objectives defined in the SOW on time and on cost  A program is a System Of Systems both technically and programmatically  Programmatic architecture, risk, and execution are just as important as technical performance 4
  • 5. All the world's’ a system All the parts are separate All the parts are connected Practices Connect The Parts 5
  • 6. Start with the end in Mind 6 Our sample program is a “sample return” program – Stardust to visit Comet Wild 2
  • 7. We need the capability to …  Primary: collect dust particles from the comet  Secondary: Take pictures of the comet … – During our closest encounter, and – Get a picture of the nucleus  Secondary: Cometary Interstellar Dust Analyzer (CIDA) and Dust Flux Monitor Instrument (DFMI) – store the science data  Secondary: Analyze engineering and Doppler data 7
  • 8. What could possibly go wrong?  Capturing and safely stowing particles  Surviving mission environments (including launch, comet encounter, and reentry)  Returning sample capsule to earth for scientific analysis  Must launch within 26 day launch window 8
  • 9. Unrealistic Performance Expectations missing Measures of Effectiveness (MoE) and Measures of Performance (MoP) Unrealistic Cost and Schedule estimates based on inadequate risk adjusted growth models Inadequate assessment of risk and unmitigated exposure to these risks without proper handling plans Unanticipated Technical issues without alternative plans and solutions to maintain effectiveness Increasing the Probability of Program Success IMP,IMS,and,Integrated RiskManagement Removing the Root Causes of Poor Program Performance Diagram “borrowed” from Gary Bliss 9
  • 10. The Nine “I’s” of Program Success 1. Integrated Master Plan . . . . . . . . . . . . . . . . . . (IMP) 2. Integrated Master Schedule . . . . . . . . . . . . . . (IMS) 3. Integrated Risk Management . . . . . . . . . . . . . (IRM) 4. Integrated Baseline Review . . . . . . . . . . . . . . . (IBR) 5. Integrated Team Structure . . . . . . . . . . . . . . . . (ITS) 6. Interface Control Document . . . . . . . . . . . . . . (ICD) 7. Integrated Program Management Report . .(IPMR) 8. Integrated Business Rhythm . . . . . . . . . . . . . (IBizR) 9. Integrated Supply Chain . . . . . . . . . . . . . . . . . . (ISC) 10
  • 11. Let’s Start With Some Hard, Cold Facts 11
  • 12. FACT  EVM is necessary but not sufficient for success  EVM measures cost and schedule performance FACT  The ANSI-748-B variance analysis guidance doesn’t speak to technical performance  Measures of Effectiveness (MoE), Measures of Performance (MoP), Key Performance Parameters (KPP), and Technical Performance Measures (TPM) are all Systems Engineering terms, not found in EVM Guidance 12
  • 13. FACT  WBS is Paramount† – it shows: – what deliverables are needed for program success – who is needed to perform the work (Integrated Team Structure) – but not the Risk by itself, we need to add risk  The IMP is the glue between the needed capabilities and the program implementation  The IMP shows what “done” looks like through measures of increasing maturity 13 † Borrowed from Gordon Kranz
  • 14. FACT  All the programmatic parts are connected, just like the technical parts  The Programmatic Architecture is a System-of- Systems  You have to “breakdown” the problem in the “Right way” – because everything is connected to everything else. 14
  • 15. FACT  Risk management is how adults manage programs – Every “problem” in the past was either an unidentified or unmitigated risk  Everything has to be risk adjusted  Uncertainty drives Cost, Schedule, and Technical Performance  There are two types of uncertainty – Reducible (Epistemic) – Irreducible (Aleatory)  Not knowing the difference between these is a risk itself 15
  • 16. PRINCIPLES Why we should be doing the Right thing
  • 17. Risk Management The Structure of the Nine “I’s” SOW SOO ConOps WBS Techncial and Operational Requirements from SOW, SOO, ConOps CWBS & CWBS Dictionary Integrated Master Plan (IMP) Integrated Master Schedule (IMS) Earned Value Management System (EVMS) Objective Status and Essential Views to support the proactive management processes needed to keep the program GREEN Performance Measurement Baseline (PMB) Measures of Effectiveness (MoE) Measures of Performance (MoP) Measures of Progress JROC Key Performance Parameters (KPP) Program Specific Key Performance Parameters (KPP) Technical Performance Measures (TPM) 17
  • 18. Steps to Building a Risk-Tolerant Plan (PMB and Total Plan) Capture All Activities defined in the SOW, SOO, and CDRLs1 2 3 4 5 Build the Integrated Master Plan Sequence the activities form the IMP into the IMS Build a Risk Register and quantify all the uncertainties Set Management Reserve based on reducible uncertainties Estimate the duration of each activity Assign resources to the Integrated Master Schedule 7 6 Adjust the PMB all uncertainties – reducible and irreducible8 9 18 Adjust PMB for Significant Risks
  • 19. 19 WBS Program KPPs TPMs EVM ETC EAC Irreducible uncertainty in reference classes Schedule Margin in 81861 Cost Margin? Risk retirement in PMB MR and SR to cover unretired risk MoE MoP Technical and Programmatic Risks PE SA AC KPP IMP IMS Connecting the Dots Between IMP, IMS, and Risk Reducible uncertainty held in Risk Register Physical Percent CompleteWP
  • 20. IMP Principles of the Integrated Master Plan
  • 21. 21 Sow SOO ConOps WBS Techncial and Operational Requirements Integrated Master Schedule (IMS) Techncial Performance Measures Earned Value Management System Performance Measurement Baseline CWBS & CWBS Dictionary Integrated Master Plan (IMP) The Integrated Master Plan (IMP) is an event-based plan consisting of a hierarchy of program events, with each event being supported by specific accomplishments, and each accomplishment associated with specific criteria to be satisfied for its completion. The IMP is normally part of the contract and thus contractually binding. The IMP is a narrative explaining the overall management of the program. Objective Status and Essential Views to support the proactive management processes needed to keep the program GREEN
  • 22. The Integrated Master Plan Tells Us Where The Program Is Going The Integrated Master Plan Is The Execution Strategy For The Successful Completion Of The Project 22
  • 23. The IMP Demonstrates our understanding of the program’s requirements and the soundness of the approach represented by the plan The IMP is the single most important document to a program’s success 23
  • 24. The IMP / IMS Structure 24 IMS IMP Describes how program capabilities will be delivered and how these capabilities will be recognized as ready for delivery Supplemental Schedules Work Packages and Tasks Criteria Accomplishment Events or Milestones
  • 25. IMP PRACTICES Define increasing maturity for each program deliverable
  • 26. IMP Building is a Full Contact Sport 26
  • 28. INCOSE VEE and the IMP Combine DT&E/O Demonstration` System to Specified User Needs and Environmental Constraints Interpret User Needs, Refine System Performance Specifications, and Environmental Constraints SRR Develop System Functional Specifications and System Verification Plan SFR Evolve Functional Performance Specifications into CI Functional (Design To) Specification and CI Verification Plans PDR System DT&E, Verify System Functionality & Constraints Compliance to Specifications TRR Integrated DT&E, Verify Performance Compliance to Specifications CI Verification DT&E Evolve Functional Performance Specifications into Product (Build To) Documentation and Verification Plans CDR Fabricate, Assemble, Unit Test to Build To Documentation Individual CI Verification DT&E ASFUT GSFUT System Integration System Demonstration System Development and Demonstration SVR PRR 28
  • 29.  Program Event (PE) – A PE assess the readiness or completion as a measure of progress – First Flight Complete  Significant Accomplishment (SA) – The desired result(s) prior to or at completion of an event demonstrate the level of the program’s progress – Flight Test Readiness Review Complete  Accomplishment Criteria (AC) – Definitive evidence (measures or indicators) that verify a specific accomplishment has been completed – SEEK EAGLE Flight Clearance Obtained 29 F-22 Example
  • 30. Quick View of Step-By-Step IMP Identify Program Events (PE) Identify Significant Accomplishments (SA) Identify Accomplishment Criteria (AC) Identify Work Packages needed to complete the Accomplishment Criteria Sequence the Work Packages (WP), Planning Packages (PP), Summary Level Planning Packages (SLPP) in a logical network. Adjust the sequence of WPs, PPs, & SLPPs to mitigate major risks. 30 1 2 3 4 5 6
  • 31. PEs assess the maturity of the program’s deliverables 31  Program Events are maturity assessment points in the program  They define what levels of maturity for the products and services are needed before proceeding to the next maturity assessment point  The entry criteria for each Event defines the units of measure for the successful completion of the Event  The example below is typical of the purpose of a Program Event The Critical Design Review (CDR) is a multi-disciplined product and process assessment to ensure that the system under review can proceed into system fabrication, demonstration, and test, and can meet the stated performance requirements within cost (program budget), schedule (program schedule), risk, and other system constraints. 1
  • 32. SAs define the entry criteria for each Program Event 32 Preliminary Design Review Complete 2
  • 33. ACs are the Exit Criteria for Work Packages that produce outcomes 33 Critical Design Review Complete 3
  • 34. IMS PRINCIPLES The IMS shows how the work is sequenced to deliver the requirements
  • 35. 35 Sow SOO ConOps WBS Techncial and Operational Requirements Techncial Performance Measures Earned Value Management System Performance Measurement Baseline CWBS & CWBS Dictionary Integrated Master Plan (IMP) Integrated Master Schedule (IMS) The Integrated Master Schedule (IMS) is an integrated, networked schedule containing all the detailed discrete work packages and planning packages (or lower level tasks or activities) necessary to support the events, accomplishments, and criteria of the IMP. The IMP events, accomplishments, and criteria are duplicated in the IMS. Detailed tasks are added to depict the steps required to satisfy criterion. The IMS should be directly traceable to the IMP and should include all the elements associated with development, production or modification, and delivery of the total product and program high level plan. Objective Status and Essential Views to support the proactive management processes needed to keep the program GREEN
  • 36. Integrated Master Schedule (IMS)  The IMS describes the horizontal sequence of work activities performed to increase the maturity of the deliverables.  When each deliverable reaches it’s needed maturity it is considered complete.  The IMS functions as the program’s “GPS” – Can we rely on what it’s telling us to get where we want to go? 36
  • 37. The IMS is Our GPS for Navigating the Program 37 http://www.youtube.com/watch?v=uwkaZTLpQ_c
  • 38. The IMP/IMS provides Horizontal and Vertical traceability of progress to plan  Vertical traceability AC  SA  PE  Horizontal traceability WP  WP  AC Program Events Define the maturity of a Capability at a point in time. Significant Accomplishments Represent requirements that enable Capabilities. Accomplishment Criteria Exit Criteria for the Work Packages that fulfill Requirements. Work Package Work Package Work Package Work Package Work Package Work Package Work package 38
  • 39. IMS PRACTICES The IMS starts with vertical traceability, and only then links work packages horizontally
  • 40. Steps to build the IMS Identify Program Events Identify Significant Accomplishments Identify Accomplishment Criteria Identify Work Packages needed to complete the Accomplishment Criteria Sequence the Work Packages (WP), Planning Packages (PP), Summary Level Planning Packages (SLPP) in a logical network. Adjust the sequence of WPs, PPs, & SLPPs to mitigate major risks. 40 1 2 3 4 5 6
  • 41. Work is done in “packages” that produce measureable outcomes 41 4
  • 42. Sequence Work Packages (AC’s) into an IMS for each Program Event 42 5
  • 43. The Previous 6 Steps Result In A Credible IMP/IMS 43  The IMP is the “Outer Mold Line”, the Framework, the “Going Forward” Strategy for the Program.  The IMP describes the path to increasing maturity and the Events measuring that maturity.  The IMP tells us “How” the program will flow with the least risk, the maximum value, and the clearest visibility to progress.  The IMS tells us what work is needed to produce the product or service at the Work Package level.  A well integrated IMS provides accurate forecasting. Our Plan Tells Us “How” We are Going to Proceed The Schedule Tells Us “What” Work is Needed to Proceed
  • 44. Horizontal and Vertical Traceability of the IMP/IMS Integrated Master Schedule Work sequenced to produce outcomes for each WP.  Vertical traceability AC  SA PE  Horizontal traceability WP WPAC Program Events Define the maturity of a Capability at a point in time. Significant Accomplishments Represent requirements that enable Capabilities. Accomplishment Criteria Exit Criteria for the Work Packages that fulfill Requirements. Work Package Work Package Work Package Work Package Work Package Work package Work Package Work Package 44
  • 45. RISK PRINCIPLES Risk management is how adults manage projects – Tim Lister
  • 46. Why Should We Care About Risk?  Deterministic plans (Performance Measurement Baselines) are ALWAYS WRONG … and usually woefully underestimated! Evidence – NASA has experienced and average schedule growth of 65% from PDR – NASA has experience an average cost growth of 35% from PDR  If we want to meet technical, cost, and schedule targets, we must adjust our plans for risk 46
  • 47. Copyright, Hugh Macleod, www.gapingvoid.com
  • 48. Integrated Risk Management (IRM)  Risk Management is How Adults Manage Projects – Tim Lister  Risk is created through Uncertainty, which has two forms: – Irreducible Uncertainty – the natural variations in the underlying processes of the work activities and the technical performance. – Reducible Uncertainty – probabilistic events with consequences that impact the cost, schedule, or techncial performance of the deliverables. 48
  • 49. Integrated Risk Management (IRM) means Risks are Integrated with the Integrated Master Plan (IMP) and Integrated Master Schedule (IMS), Vertically and Horizontally Photo by, Col. Chris Hadfield, Mission Specialist STS-74. Commander ISS Expedition 35 49
  • 50. IRM Risk Management is how Adults manage programs
  • 51. The 1st Principle of Integrated Risk Management (IRM) 51 Start identifying programmatic and technical risks in the WBS
  • 52. Connecting Risk Retirement with the work activities in the IMS 52  “Buying down” risk is planned in the IMS.  MoE, MoP, and KPP defined in the work package for the critical measure – weight.  If we can’t verify we’ve succeeded, then the risk did not get reduced.  The risk may have gotten worse Risk: CEV-037 - Loss of Critical Functions During Descent Planned Risk Level Planned (Solid=Linked, Hollow =Unlinked, Filled=Complete)RiskScore 24 22 20 18 16 14 12 10 8 6 4 2 0 Conduct Force and Moment Wind Develop analytical model to de Conduct focus splinter review Conduct Block 1 w ind tunnel te Correlate the analytical model Conduct w ind tunnel testing of Conduct w ind tunnel testing of Flight Application of Spacecra CEV block 5 w ind tunnel testin In-Flight development tests of Damaged TPS flight test 31.Mar.05 5.Oct.05 3.Apr.06 3.Jul.06 15.Sep.06 1.Jun.07 1.Apr.08 1.Aug.08 1.Apr.09 1.Jan.10 16.Dec.10 1.Jul.11 Weight risk reduced from RED to Yellow Weight confirmed ready to fly – it’s GREEN at this point
  • 53. Beware the Black Swan 53
  • 54. Hands ON Let’s put these Principles and Practices to work on Stardust Program
  • 57. The Integrated Master Schedule 57 STARDUST S O N D J F M A M J J A S O N D J F M A M J J A S O N D J F M A M J J A 1996 1997 1998 1999 S O N D J F M A M J J A S O N D J F M A M J J A S O N D J F M A M J J A Program Milestones ARR Risk Rvw Ship to Site Presidents Rvw Mis Success Rvw PDR/ C/D ATP Flt Sys CDR Start ATLO Integ Sys Test Environ Test Compl Launch Systems Engineering Requirements/ICDs Specs Released Verification System Design/Analy LEGEND: Critical Paths Schedule Margin ATLO Need Final FSCD Spacecraft Star Cam EDUACS IMUPeer Rvw ACS & ACS S/W Integ & Test Star Cam To ATLO Telecom Peer Rvw To ATLO Flt w/o Test Complete C&DH ATUPeer RvwEDU To ATLO Flight Complete EPS/Avionics ATU Solar Arrays Test Batteries PCA SASU Harness Flt Batteries Peer Rvw To ATLO PIU Thermal Control Peer Rvw Flt Substrate Louvers O/DLouver ATP TCS & MLI Installation To Propulsion Complete Structures SRC Sep Qual Peer Rvw To ATLOComplete Mechanisms To ATLO Peer Rvw Peer Rvw Complete Propulsion To ATLOComplete Software 2.0 1.1Peer Rvw 3.1 3.2 3.3 3.4 4.0 Complete Complete Complete Kick Off(1/18) CRR(6/11) EPS PDR S/A PDR Launch
  • 60.
  • 61. 61 Integrating the Nine “I’s” with the information used by the program during its planning and execution processes provides visibility into the probability of success in ways not found by simply reporting data during review meetings 1. Earned Value Management (EVM) provides visibility to the efficiency and effectiveness in the execution of work through the allocated budget for planned work. Measures of physical percent complete are used to forecast future performance of that budget. 2. Integrated Risk Management (IRM) starts with defining the classes of uncertainty involved in the work activities. These included naturally occurring variances (aleatory uncertainty) and event based uncertainty (epistemic). Both uncertainties create risk to the program. Aleatory uncertainty is handled through margin. Epistemic uncertainty is handled through risk retirement or management reserve. When these two risk types are combined with the three handling method an integrated view of programmatic and technical risk is available. AleatoryandEpistemicUncertaintydrivesriskfor cost,schedule,andtechnicalperformance EarnedValueManagementmetricrecordpast performanceofplannedwork 3. TPMs are attributes that determine how well a system or system element is satisfying or expected to satisfy a technical requirement or goal by predicting the future value of a key technical performance parameter of the higher-level end product under development based on current assessments of products lower in the system structure. 4. KPPs represent the capabilities and characteristics so significant that failure to meet them can be cause for reevaluation, reassessing, or termination of the program. This include JROC KPPs and integrated program KPPs. TechnicalPerformance Measures 5. MoPs characterize physical or functional attributes relating to the system operation, measured or estimated under specific conditions. KeyPerformance Parameters 6. MoEs are operational measures of success that are closely related to the achievements of the mission or operational objectives evaluated in the operational environment, under a specific set of conditions. Measuresof Effectiveness Measuresof Performance Nine Integrated Processes and their Artifacts needed to Increase the Probability of Program Success (PoPS) 1. Integrated Master Plan (IMP) – defines the measures of the increasing maturity of the deliverables and the processes needed to deliver them P P P P 2. Integrated Master Schedule (IMS) – defines the sequence of work needed to deliver the planned level of maturity for each deliverable P P P P P 3. Integrated Risk Management (IRM) – identified and handles aleatory and epistemic uncertainties in the program through margin, risk retirement activities, and management reserve P 4. Integrated Baseline Review (IBR) – confirms the program has a credible Performance Measurement Baseline, integrated risk management process, and risk management P 5. Integrated Team Structure (ITS) – enables horizontal and vertical integration of the work performed by functional elements across the product structure. P 6. Interface Control Document (ICD) – defines the technical, operational, and interfaces between each component or subsystem P 7. Integrated Program Management Report (IPMR) – reports physical process to plan using Earned Value Management and Estimates At Completion P P 8. Integrated Business Rhythm (IBizR) – assures all process functional correctly on a monthly, or weekly basis P P P P P 9. Integrated Supply Chain (ISC) –assures all suppliers of subsystems and components adhere to technical and operational specifications, in a timely manner, within budget. P P P These Nine “I’s” Integrated With The Six Measures Of Performance Provide Line Of Sight Visibility To Program Performance
  • 62. 62
  • 63. Identify the Program Events 63 Actors Processes Outcomes Systems Engineer Define the process flow for product production from contract award to end of contract  Confirm Program Events represent the logical process flow for program maturity Program Manager Confirm customer is willing to accept the process flows developed by the IMP  Engage with contracts and customer for PE definition Project Engineer Identify interdependencies between program event work streams  Identify Value Stream components at the PE level before flowing them down to the SA level IMP/IMS Architect Capture Program Event contents for each ITS or work stream  Establish foundation for a structure to support the description of the increasing mature as well as the flow to needed work. Copyright © 2012, Glen B. Alleman, Niwot Ridge, LLC 1
  • 64. Identify the Significant Accomplishments (SA) for Each PE 64 Actors Processes Outcomes System Engineer Identify Integrated Team Structure (ITS) responsible for the SA’s  Define the boundaries of these programmatic interfaces  Define technical and process risk categories and their bounds Technical Lead Confirm the sequence of SA’s has the proper dependency relationships  Define the product development flow process improves maturity  Define technical risk drivers Project Engineer Confirm logic of SA’s for project sequence integrity  Define the program flows improves maturity Control Account Manager Validate SA outcomes in support of PE entry conditions  Confirm budget and resources adequate for defined work effort IMP/IMS Architect Assure the assessment points provide a logical flow of maturity at the proper intervals for the program  Maintain the integrity of the IMP, WBS, and IMS 2
  • 65. Identify Accomplishment Criteria for each Significant Accomplishment 65 Actors Processes Outcomes CAM Define and sequence the contents of each Work Package and select the EV criteria for each Task needed to roll up the BCWP measurement  Establish ownership for the content of each Work Package and the Exit Criteria – the Accomplishment Criteria (AC) Project Engineer Identify the logical process flow of the Work Package to assure the least effort, maximum value and lowest risk path to the Program Event  Establish ownership for the process flow of the product or service Technical Lead Assure all technical processes are covered in each Work Package  Establish ownership for the technical outcome of each Work Package IMP/IMS Architect Confirm the process flow of the ACs can follow the DID 81650 structuring and Risk Assessment processes  Guide the development of outcomes for each Work Package to assure increasing maturity of the program 3
  • 66. Identify the Work for Each AC in Work Packages 66 Actors Processes Outcomes Control Account Manager Identify or confirm the work activities in the Work Package represent the allocated work  Define bounded work effort defined “inside” each Work Package Technical Lead Confirm this work covers the SOW and CDRLs  Define all work effort for 100% completion of deliverable visible in a single location – the Work Package  Confirm risk drivers and duration variances IMP/IMS Architect Assist in the sequencing the work efforts in a logical manner  Develop foundation of the maturity flow starting to emerge from the contents of the Work Packages Earned Value Analyst Assign initial BCWS from BOE to Work Package  Confirmation of work effort against BOEs  Define EVT for measures progress to plan 4
  • 67. Sequence Work Packages for each Significant Accomplishment (SA) 67 Actors Processes Outcomes Control Account Manager Define the order of the Work Packages needed to meet the Significant Accomplishments for each Program Event  Define the process flow of work and the resulting accomplishments.  Assure value is being produced at each SA and the AC’s that drive them IMP/IMS Architect Assure that the sequence of Work Packages adheres to the guidance provided by DCMA and the EVMS System description  Begin the structuring of the IMS for compliance and loading into the cost system Program Controls Staff Baseline the sequence of Work Packages using Earned Value Techniques (EVT) with measures of Physical Percent Complete  Develop insight to progress to plan with measures of physical progress for each Work Packages (EVT) 5
  • 68. Assemble Final IMP/IMS 68 Actors Processes Outcomes IMP/IMS Architect Starting with the AC’s under each SA’s connect Work Packages in the proper order for each Program Event  Establish the Performance Measurement Baseline framework.  Identify MoE and MoP points in the IMP Program Manager Confirm the work efforts represent the committed activities for the contract  Review and approval of the IMS – ready for baseline.  Review and approve risk drivers and duration variance models Project Engineer Assess the product development flow for optimizations  Review and approval of the IMS – ready for baseline.  Identify risk drivers and their mitigations Systems Engineer Confirm the work process flows result in the proper products being built in the right order  Confirm risk drivers and duration variances.  Review and approval of the IMS – ready for baseline 6
  • 69. Basic Themes for this Morning  Managing with “eye wide open”  There are more problems than solution – The 9 I’s provide a comprehensive, structured plan of attack  Learning this requires hands on – Leave them with hands on material  Building the IMP and IMS is straight forward – but don’t short change the effort – Lack of risk assessment that is the root cause of disappointment – This means quantified risks in the Risk Register (use the IDA report picture) – Start building some risk that impact the IMS (cost and schedule) 69
  • 70. Exit Criteria for this Morning  Learning Objectives – Understand the everything is connected as a “system.” – We have to decompose the work starting with the WBS, to the IMP, to the IMS, … – How do build “credible” elements of the system 70
  • 71. Timing  1st session – Principles – Practices – Show the hands on for 1st ties both principles and practices in the coming session • Handouts • Teams built • Homework assigned  2nd session – Do the homework assigned to the teams 71
  • 72. Take Homes for the Participants  We need Schedule Reserve just like Management Reserve  The current PMB is as good as it gets – Faster or slower costs money  Everything is a system – No disconnected data  You can (can’t?) do this without an IMP – This tells you want “done” looks like  IMS is the reflection of the entire program – If the initial steps are not done right, it’s down hill from here – The IMS is the GPS for the program (All State Ad) 72
  • 73. The Importance of the IMP  The program uses the IMP/IMS to provide: – Up Front Planning and commitment from all participants – A balanced design discipline with risk mitigation activities – Integrated requirements including production and support – Management with an incremental verification for informed program decisions 73
  • 74. Analogies  Baseball team  F-111 Illusion of Choice  Compatibility – not  The IMS is the reflection of everything else – once we get the WBS, the IMP, and the measures in place, the IMS is the GPS – can you trust your  Is everything risk adjusted – we don’t spend enough time identifying risk – especially the programmatic risks 74
  • 75. processes  Teams with rotation of the leaders  3 threads – Choose 3 products – Brief for each of the steps – Swap leaders  Connect the 6 “I’s” through risk 75
  • 76. Steps to Building a Risk-Tolerant Plan (PMB and Total Plan) Capture All Activities1 2 3 4 5 Sequence These Activities Estimate Activity Durations and Associated Resources (Initial PMB) Build a Risk Register and Adjust PMB for Significant Risks and Uncertainties Set Management and Schedule Reserve Verify Schedule Is Traceable Horizontally And Vertically Confirm Valid Critical Path – schedule matches program 7 6 Assure that ECD and Cost both have at least 50% probability of success 8 Assure that ECD and Total Cost both have at least 70% probability of success9 76
  • 77. To Implement This Integrated Proposal 1. Mandate IMP 2. Create more specific examples on how TPMs can be integrated into the IMP/IMS 3. Change IPMR DID and/or Implementation Guide to a) Require PMBs be based (at least initially) on a resource-loaded schedule b) Require initial PMBs to be adjusted for uncertainty and to communicate probabilities of meeting cost and schedule targets (in proposals and semi- annually) c) Require MR and SR be based on a Monte Carlo simulation and to communicate probabilities of meeting cost and schedule targets (in proposals and semi- annually) d) Require the contractor to electronically submit a risk register (initially and semi- annually) e) Add probability statements to EACs and ECDs within monthly reports 77
  • 78. How Success Program Principles Should Be Applied on DoD Programs Principles Practices Processes  Where are we going?  Integrated Master Plan  WBS, OBS, CAP, RMP  How do we get there?  Integrated Master Schedule  Sequence and budget the work  Do we have enough resources?  Resource loaded IMS  PMB  What impediments will we encounter?  Risk adjusted IMS  Risk register content assigned to the IMS  How do we measure progress  Earned Value Management  Technical Performance Measures  Measures of Effectiveness  Measures of Performance  Technical Performance Parameters  MoE, MoP, KPP, TPMs embedded in the IMS 78
  • 79. The State of DoD Program Management Data Flow Today Contract Requirements Accounting and EVM System Systems Engineering System Government Program Management Office Contract Ceiling Systems Engineering Requirements and KPPs Scheduling System Manual Sanity Checks to Ensure BCWS consistent with IMS Ad-Hoc Manual Sanity Checks IMS Schedule Status and Performance Data, e.g., BEI and SRA Results Technical Progress on Key Performance Parameters EVM Performance, Variance and Forecast Data Risk Management System Cost, Schedule and Technical Risks Risk 5 x 5 Matrix Completion Date 79
  • 80. Questions Which the IPMR Should Answer for the PM to “Keep it Green” 1. At a summary level, what is the time-based networked plan of activities to provide required deliverables and end items? 2. What are the technical performance measures by WBS? 3. What are the interim technical performance criteria that permit assessments that technical scope of the program is being completed as planned? 4. What is the Work Breakdown Structure and does it cover all the required work? 5. What is the monthly manpower spend plan to deliver according to the Statement of Work? 6. What is the monthly Program Management Baseline that coincides with IMS after it has been adjusted for cost and schedule uncertainties? 7. What is the contractor’s projected probability of meeting the initial cost and schedule targets after taking into account known uncertainties? 8. What is the contractor’s initial probability of meeting initial Total Cost At Completion and its initial Management and Schedule Reserve taking into account known discrete risks that have not been mitigated? 9. What is the contractor’s initial probability of meeting the completion date taking into account known discrete risks that have not been mitigated? 80
  • 81. Questions Which the IPMR Should Answer (Continued) 10. On a monthly basis, how has the contractor performed against his plan, specifically:  How did the contractor perform against his IMP/IMS? – Planned vs Actual Programmatic Deliverables (Program Events and Significant Accomplishments and Accomplishment Criteria) – Planned ranges vs actual TPM – Monthly BEI and CEI over time – Cumulative SPIt  How has the contractor performed against his original manpower spending plan (hours or FTE planned vs. monthly actuals)?  How has the contractor performed against his current financial plan, i.e., monthly and cumulative, BCWS, BCWP, ACWP, CPI, and SPI – Summary Level – At any indenture of the WBS – By Organization Breakdown Structure  Where has the contractor experienced problems? 81
  • 82. Questions Which the IPMR Should Answer (Concluded) 11. On a semi-annual basis:  What is the projected cost and schedule outcomes to deliver required final end items, assuming future performance is the same as the past  What is the probability of meeting both cost and schedule targets to deliver the final end items given items on the risk register? – Best Case cost at completion and completion date assuming low probabilities that risks within the risk register occur and/or successful risk mitigation strategies; – Worst Case cost at completion and completion date assuming high probabilities that risks within the risk register occur and/or un-successful risk mitigation strategies; – Most Likely cost at completion and completion date assuming “realistic” probabilities that the risks within the risk register will occur and a moderate number of risk mitigation strategies  What items on the risk list have the highest probability and associated impact that could jeopardize the program from meeting technical, cost and schedule objectives? 82
  • 83. STARDUST A Lesson in Managing Risk To achieve Mission Success 83
  • 84. Douglas Isbell Headquarters, Washington, DC November 22, 1995 (Phone: 202/358- 1753) RELEASE: 95-209 COMET SAMPLE RETURN MISSION PICKED AS NEXT DISCOVERY FLIGHT A spacecraft designed to gather samples of dust spewed from a comet and return the dust to Earth for detailed analysis has been selected to become the fourth flight mission in NASA's Discovery program. Science •Collect Dust Particles •Images •Closest Encounter •Transmit Real Time One Image as Near as Possible to Nucleus •Image Size is 150x150 pixels •72 Images Centered At Time Of Closest Approach •CIDA and DFMI - Store Science Data •Dynamics Science - Analyze Engineering and Doppler Data 84
  • 85. Common Risk Sources  Misunderstood or Poorly-defined Requirements  Requirements Changes (Creeping)  Non-Stable WBS (Chasing the Req. Changes)  Polishing the Cannonball (“Better is the enemy of good- enough”)  Straining Existing Capability (“Watch your Margins”)  Unrealistic/Optimistic Expectations (“Murphy Lives”)  Personnel Shortfalls (“Many hands make light work”)  Poor Metrics (“Ignorance is Bliss”)  Not Watching Cost-to-Complete 85
  • 86. Mission Risks  Must launch within 26 day launch window  Risk of Spacecraft/SRC single point failures  2.72 AU on solar power  Risk to capturing and safely stowing particles  Surviving mission environments (including launch, comet encounter, and reentry)  Returning sample capsule safely to earth for scientific analysis (high-speed reentry, SRC ballistic instability, parachute operations, recovery ops) 86
  • 87. Risk Mitigation Strategies  Margins (technical, cost, & schedule)  Use of heritage components & design redundancies  Mission design flexibility (primary science sacred…secondary science tradeable)  Design for survivability  Test early, test often, “test-like-you-fly”, pay for test units 87
  • 89. Workshop Exercise 1) Choose a risk from the “Mission Risk List” 2) Choose affected WBS elements 3) Select event as a “prior to” for risk mitigation 4) Write a SOW paragraph (subcon) and simple ICD 5) Develop risk retirement plan 6) Develop appropriate IMP/IMS entries 7) Integrate KPPs, MOEs, MOPs into IMP/IMS criteria 89
  • 92. Survivability Design (Kevlar) “Whipple Shields” 92