Volunteer Satisfaction: The Foundation to Program Success

Outcomes of Volunteer Satisfaction The Five Dimensions Effect on Program Operations The VSI

More Volunteers Longer Commitment Volunteers feel valued Motivation to do more What you have What you do What You Want

A, E, I, O…Q Quality of Communication Organizational Support Integration Efficacy Assignment Volunteer Satisfaction

Assignment Round Pegs in Square Holes Reverse HR Interviews Job Fit Logistics Meets the volunteer’s needs first

Round Pegs in Square Holes

Reverse HR

Interviews

Job Fit

Logistics

Meets the volunteer’s needs first

Efficacy Meaningful Client Impact Measurable Outcomes A story to tell

Meaningful

Client Impact

Measurable Outcomes

A story to tell

Integration Belongingness Volunteer-Staff Relationships Recognition vs. Acknowledgement Relationships

Belongingness

Volunteer-Staff Relationships

Recognition vs. Acknowledgement

Relationships

Organizational Support Resources Training, Education Professional Development Infrastructure Support vs. Supervision

Resources

Training, Education

Professional Development

Infrastructure

Support vs. Supervision

Quality of Communication Quantity vs Quality Relationships

Quantity vs Quality

Relationships

More Volunteers Longer Commitment Volunteers feel valued Motivation to do more Satisfaction as an Expectation Satisfying Experience Stories of Satisfaction What you have What you do What You Want

Satisfaction as an Expectation

Satisfying

Experience

Stories of

Satisfaction

The Volunteer Satisfaction Index (VSI) Satisfaction > Commitment>Retention Reliability and validity Unique to volunteerism Identified dimensions of satisfaction

Satisfaction > Commitment>Retention

Reliability and validity

Unique to volunteerism

Identified dimensions of satisfaction

More Volunteers Longer Commitment Volunteers feel valued Motivation to do more Cultivation, Recruitment, Circles of Influence Acknowledgment, Staff-volunteer, Vs. Recognition Sustainability, Retention Satisfaction as an Expectation Satisfying Experience Stories of Satisfaction What you have What you do What You Want

More Volunteers

Longer

Commitment

Volunteers feel valued

Motivation to do more

Cultivation, Recruitment,

Circles of Influence

Acknowledgment,

Staff-volunteer,

Vs. Recognition

Sustainability,

Retention

Satisfaction as an Expectation

Satisfying

Experience

Stories of

Satisfaction