Volunteer Engagement

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Volunteer programs cannot be built on borrowed principles from the paid work environment. Assessing a non-profit, volunteer organization using the Volunteer Satisfaction Index (VSI), organizational capacity can be built for stronger recruitment, retention, and capacity building.

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Volunteer Engagement

  1. 1. Volunteer Satisfaction: The Foundation to Program Success
  2. 2. Outcomes of Volunteer Satisfaction The Five Dimensions Effect on Program Operations The VSI
  3. 3. More Volunteers Longer Commitment Volunteers feel valued Motivation to do more What you have What you do What You Want
  4. 4. A, E, I, O…Q Quality of Communication Organizational Support Integration Efficacy Assignment Volunteer Satisfaction
  5. 5. Assignment <ul><li>Round Pegs in Square Holes </li></ul><ul><li>Reverse HR </li></ul><ul><li>Interviews </li></ul><ul><li>Job Fit </li></ul><ul><li>Logistics </li></ul><ul><li>Meets the volunteer’s needs first </li></ul>
  6. 6. Efficacy <ul><li>Meaningful </li></ul><ul><li>Client Impact </li></ul><ul><li>Measurable Outcomes </li></ul><ul><li>A story to tell </li></ul>
  7. 7. Integration <ul><li>Belongingness </li></ul><ul><li>Volunteer-Staff Relationships </li></ul><ul><li>Recognition vs. Acknowledgement </li></ul><ul><li>Relationships </li></ul>
  8. 8. Organizational Support <ul><li>Resources </li></ul><ul><li>Training, Education </li></ul><ul><li>Professional Development </li></ul><ul><li>Infrastructure </li></ul><ul><li>Support vs. Supervision </li></ul>
  9. 9. Quality of Communication <ul><li>Quantity vs Quality </li></ul><ul><li>Relationships </li></ul>
  10. 10. More Volunteers Longer Commitment Volunteers feel valued Motivation to do more <ul><li>Satisfaction as an Expectation </li></ul><ul><li>Satisfying </li></ul><ul><li>Experience </li></ul><ul><li>Stories of </li></ul><ul><li>Satisfaction </li></ul>What you have What you do What You Want
  11. 11. The Volunteer Satisfaction Index (VSI) <ul><li>Satisfaction > Commitment>Retention </li></ul><ul><li>Reliability and validity </li></ul><ul><li>Unique to volunteerism </li></ul><ul><li>Identified dimensions of satisfaction </li></ul>
  12. 12. <ul><li>More Volunteers </li></ul><ul><li>Longer </li></ul><ul><li>Commitment </li></ul><ul><li>Volunteers feel valued </li></ul><ul><li>Motivation to do more </li></ul><ul><li>Cultivation, Recruitment, </li></ul><ul><li>Circles of Influence </li></ul><ul><li>Acknowledgment, </li></ul><ul><li>Staff-volunteer, </li></ul><ul><li>Vs. Recognition </li></ul><ul><li>Sustainability, </li></ul><ul><li>Retention </li></ul><ul><li>Satisfaction as an Expectation </li></ul><ul><li>Satisfying </li></ul><ul><li>Experience </li></ul><ul><li>Stories of </li></ul><ul><li>Satisfaction </li></ul>What you have What you do What You Want

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