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VSI<br />The Volunteer Satisfaction Index<br />
Developed by:  Roseanna Galindo-Kuhn<br /> <br />The VSITM is a measurement tool unique to the context of the unpaid work ...
“The work of volunteers impacts on all our lives, even if we are not aware of it.”<br />Anthony Worall-Thompson<br />Volun...
The Need for the VSI<br />The VSI was developed specifically for the unique context of volunteerism<br />Five dimensions o...
Publication<br />The seminal research surrounding the VSI ’s construct definition and development, and validity was publis...
“I see something that has to be done and I organize it.”<br />Elinor Guggenheimer<br />Development of the VSI<br />
A Unique Context for Work	<br />Unpaid vs. Paid Work Environments<br />Extensive two-year research project<br />Thesis, pu...
Work Assignment<br />Job Fit<br />Logistics<br />Square pegs in round holes<br />Reverse HR<br />Expectations<br />
Participation Efficacy<br />Meaningful<br />Client impact<br />Measurable outcomes<br />Connecting the dots<br />A story t...
Organizational Integration<br />Belongingness<br />Volunteer-staff relationships<br />Volunteer-volunteer relationships<br...
Organizational Support<br />Resources<br />Education and training<br />Professional development<br />Evaluation<br />Suppo...
Quality of Communication<br />Quantity is not Quality<br />Interviews to Thank You’s<br />Channels<br />Information Dissem...
Curiosity killed the cat, but satisfaction brought it back.”<br />Eugene O’Neill<br />Application for Practitioners<br />
Looking Through the VSI Lens<br />Recruitment<br />Recognition<br />Retention<br />
Outcomes<br />Organizational capacity building<br />Intent to remain<br />Extra role behavior<br />Attrition or addition<b...
“Even if you are on the right track, you’ll get run over if you just sit there”<br />Will Rogers<br />Assessment<br />
Measuring Satisfaction<br />Need Analysis<br />Priorities<br />Trending<br />Benchmarking<br />The Volunteer Satisfaction ...
Need Analysis and Trending<br />
VolSat- VSI Education & Research<br />VolSat is owned by Roseanna Galindo-Kuhn, developer of the Volunteer Satisfaction In...
VolSat – VSI Education & Researchwww.volunteersatisfactionindex.comRoseanna Galindo-Kuhn(503) 864-5229 volsat@att.net<br /...
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The volunteer satisfaction index

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Presentation of the Volunteer Satisfaction Index, unique measurement for the context of volunteerism and the services of VolSat to provide VSI education and research. The VSI is a measurement tool unique to the context of the unpaid work environment. Developed in 1999, the measurement tool has continued to draw the interest of researchers worldwide and the application of professional volunteer administrators seeking a better understanding of volunteerism. The VSI has proven effective as a foundation for program development and need analysis.

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Transcript of "The volunteer satisfaction index"

  1. 1. VSI<br />The Volunteer Satisfaction Index<br />
  2. 2. Developed by: Roseanna Galindo-Kuhn<br /> <br />The VSITM is a measurement tool unique to the context of the unpaid work environment. Developed in 1999, the measurement tool has continued to draw the interest of researchers worldwide and the application of professional volunteer administrators seeking a better understanding of volunteerism. The VSI has proven effective as a foundation for program development and need analysis.<br />
  3. 3. “The work of volunteers impacts on all our lives, even if we are not aware of it.”<br />Anthony Worall-Thompson<br />Volunteers<br />
  4. 4. The Need for the VSI<br />The VSI was developed specifically for the unique context of volunteerism<br />Five dimensions of volunteer satisfaction emerged from the extensive research behind the development<br />The knowledge of the VSI can be directly applied to build and grow successful volunteer programs<br />
  5. 5. Publication<br />The seminal research surrounding the VSI ’s construct definition and development, and validity was published in 2001 in the Journal of Social Service Research. <br />Galindo-Kuhn, R. & Guzley, R. (2001). The Volunteer Satisfaction Index: (VSI ) Construct Definition, Measurement Development, and Validation. Journal of Social Service Research, 28 (4), 45-68.<br />
  6. 6. “I see something that has to be done and I organize it.”<br />Elinor Guggenheimer<br />Development of the VSI<br />
  7. 7. A Unique Context for Work <br />Unpaid vs. Paid Work Environments<br />Extensive two-year research project<br />Thesis, publication, and application<br />Professionalization of the nonprofit management sec<br />
  8. 8.
  9. 9. Work Assignment<br />Job Fit<br />Logistics<br />Square pegs in round holes<br />Reverse HR<br />Expectations<br />
  10. 10. Participation Efficacy<br />Meaningful<br />Client impact<br />Measurable outcomes<br />Connecting the dots<br />A story to tell<br />
  11. 11. Organizational Integration<br />Belongingness<br />Volunteer-staff relationships<br />Volunteer-volunteer relationships<br />Acknowledgement<br />Stakeholders<br />
  12. 12. Organizational Support<br />Resources<br />Education and training<br />Professional development<br />Evaluation<br />Support vs. Supervision<br />
  13. 13. Quality of Communication<br />Quantity is not Quality<br />Interviews to Thank You’s<br />Channels<br />Information Dissemination<br />Relationship Building<br />
  14. 14. Curiosity killed the cat, but satisfaction brought it back.”<br />Eugene O’Neill<br />Application for Practitioners<br />
  15. 15. Looking Through the VSI Lens<br />Recruitment<br />Recognition<br />Retention<br />
  16. 16. Outcomes<br />Organizational capacity building<br />Intent to remain<br />Extra role behavior<br />Attrition or addition<br />And sometimes deletion<br />
  17. 17. “Even if you are on the right track, you’ll get run over if you just sit there”<br />Will Rogers<br />Assessment<br />
  18. 18. Measuring Satisfaction<br />Need Analysis<br />Priorities<br />Trending<br />Benchmarking<br />The Volunteer Satisfaction Index<br />
  19. 19. Need Analysis and Trending<br />
  20. 20. VolSat- VSI Education & Research<br />VolSat is owned by Roseanna Galindo-Kuhn, developer of the Volunteer Satisfaction Index (VSI). <br />VolSatwas created for volunteer administrators whose organizations want to make optimum use of the VSI. <br />An education and research entity, the VolSat mission is to build a stronger nonprofit sector through the dedicated understanding of volunteer satisfaction.<br />
  21. 21. VolSat – VSI Education & Researchwww.volunteersatisfactionindex.comRoseanna Galindo-Kuhn(503) 864-5229 volsat@att.net<br />THANK YOU!<br />
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