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The Volunteer Role In Patient Care Delivery Programs
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The Volunteer Role In Patient Care Delivery Programs


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Planetree is a way of looking at the entire hospital experience through the patient’s eyes. Volunteers can play a vital role in Planetree Hospitals by providing Human Interaction at the bedside. …

Planetree is a way of looking at the entire hospital experience through the patient’s eyes. Volunteers can play a vital role in Planetree Hospitals by providing Human Interaction at the bedside. Enloe Medical Center’s Patient Ambassador program is a Planetree volunteer role that has created meaningful ways for the community to help

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  • 1. The Volunteer Role in Patient Care Delivery Programs
  • 2. What is ?
    • “The Planetree model of care is a patient-centered, holistic approach to healthcare, promoting mental, emotional, spiritual, social, and physical healing.”
    • -from the Planetree homepage
  • 3.
    • Personalize, Humanize, & Demystify (PhD)
    • Visit
    • Read “Putting Patients First”
  • 4. The 10 Components of Planetree
    • Human Interaction: Human beings caring for other human beings
    • Family, Friends, & Social Support: Promoting caring connections between the patients and their support systems.
    • Information & Education: Increased access to meaningful information.
    • Arts & Entertainment: Music, artwork, theater, and crafts, to enhance the clinical environment.
    • Human Touch: Touch reduces anxiety, pain, and stress,
    • Healthy Communities: Working with schools, senior centers, churches, and other community partners..
  • 5. The 10 Components of Planetree
    • Nutritional & Nurturing Aspects of Food: Choice and personalized service, in combination with sound nutrition practices, add pleasure, comfort, and familiarity.
    • Architectural & Interior Design: The Planetree design considers the patients’ wellbeing.
    • Spirituality: Planetree recognizes the vital role of spirituality in healing the whole person.
    • Complementary Therapies: Expand the choices offered to patients.
  • 6. What is the Volunteer Role?
    • Traditional volunteer roles
    • Exisiting or new non-traditional volunteer roles
    • Creation or expansion of volunteer roles in patient care delivery
  • 7. Patient Ambassador Volunteers
  • 8. The Planetree Toolbox
    • Human Interaction
    • Caring Touch
    • Arts and Entertainment
    • Spirituality
    • Support Systems
    • Access to Information
  • 9. Meaningful Visits
    • Purposeful Rounding
    • Minor requests/Nursing support
    • Communication
                  103A               102B               102A               101B               101A Action Remarks/Comments/Concerns PS NR DC B A     Did Not Visit Bed
  • 10. Is there anything they cannot do?
    • Volunteers MAY NOT
      • Be involved with direct patient care
      • Feed patients
      • Transfer patients
      • Assist isolation patients in any way
      • Perform duties outside the scope of their training and orientation
      • Supplant a paid worker
  • 11. Training Requirements
    • General volunteer orientation
    • Patient Ambassador course
      • 7.5 hours
      • tasks, tact, tools
    • On-the-job training
      • “ Floor” training – general hospital overview
      • CNA job shadow
      • Proctoring by TWO patient ambassadors
    • Planetree Retreat
  • 12. What is the outcome?
    • Patient Satisfaction
    • Nursing Satisfaction
    • Volunteer Satisfaction
  • 13. Community Visibility
  • 14. Meaningful Service Opportunities
  • 15. Mission Fulfillment To enhance patient and visitor satisfaction by partnering with talented staff to provide community members with meaningful service opportunities that support hospital programs, services, and projects.