The Volunteer Role in Patient Care Delivery Programs

What is ? “The Planetree model of care is a patient-centered, holistic approach to healthcare, promoting mental, emotional, spiritual, social, and physical healing.” -from the Planetree homepage

“The Planetree model of care is a patient-centered, holistic approach to healthcare, promoting mental, emotional, spiritual, social, and physical healing.”

-from the Planetree homepage

Personalize, Humanize, & Demystify (PhD) Visit www.planetree.org Read “Putting Patients First”

Personalize, Humanize, & Demystify (PhD)

Visit www.planetree.org

Read “Putting Patients First”

The 10 Components of Planetree Human Interaction: Human beings caring for other human beings Family, Friends, & Social Support: Promoting caring connections between the patients and their support systems. Information & Education: Increased access to meaningful information. Arts & Entertainment: Music, artwork, theater, and crafts, to enhance the clinical environment. Human Touch: Touch reduces anxiety, pain, and stress, Healthy Communities: Working with schools, senior centers, churches, and other community partners..

Human Interaction: Human beings caring for other human beings

Family, Friends, & Social Support: Promoting caring connections between the patients and their support systems.

Information & Education: Increased access to meaningful information.

Arts & Entertainment: Music, artwork, theater, and crafts, to enhance the clinical environment.

Human Touch: Touch reduces anxiety, pain, and stress,

Healthy Communities: Working with schools, senior centers, churches, and other community partners..

The 10 Components of Planetree Nutritional & Nurturing Aspects of Food: Choice and personalized service, in combination with sound nutrition practices, add pleasure, comfort, and familiarity. Architectural & Interior Design: The Planetree design considers the patients’ wellbeing. Spirituality: Planetree recognizes the vital role of spirituality in healing the whole person. Complementary Therapies: Expand the choices offered to patients.

Nutritional & Nurturing Aspects of Food: Choice and personalized service, in combination with sound nutrition practices, add pleasure, comfort, and familiarity.

Architectural & Interior Design: The Planetree design considers the patients’ wellbeing.

Spirituality: Planetree recognizes the vital role of spirituality in healing the whole person.

Complementary Therapies: Expand the choices offered to patients.

What is the Volunteer Role? Traditional volunteer roles Exisiting or new non-traditional volunteer roles Creation or expansion of volunteer roles in patient care delivery

Traditional volunteer roles

Exisiting or new non-traditional volunteer roles

Creation or expansion of volunteer roles in patient care delivery

Patient Ambassador Volunteers

The Planetree Toolbox Human Interaction Caring Touch Arts and Entertainment Spirituality Support Systems Access to Information

Human Interaction

Caring Touch

Arts and Entertainment

Spirituality

Support Systems

Access to Information

Meaningful Visits Purposeful Rounding Minor requests/Nursing support Communication 103A 102B 102A 101B 101A Action Remarks/Comments/Concerns PS NR DC B A Did Not Visit Bed

Purposeful Rounding

Minor requests/Nursing support

Communication

Is there anything they cannot do? Volunteers MAY NOT Be involved with direct patient care Feed patients Transfer patients Assist isolation patients in any way Perform duties outside the scope of their training and orientation Supplant a paid worker

Volunteers MAY NOT

Be involved with direct patient care

Feed patients

Transfer patients

Assist isolation patients in any way

Perform duties outside the scope of their training and orientation

Supplant a paid worker

Training Requirements General volunteer orientation Patient Ambassador course 7.5 hours tasks, tact, tools On-the-job training “ Floor” training – general hospital overview CNA job shadow Proctoring by TWO patient ambassadors Planetree Retreat

General volunteer orientation

Patient Ambassador course

7.5 hours

tasks, tact, tools

On-the-job training

“ Floor” training – general hospital overview

CNA job shadow

Proctoring by TWO patient ambassadors

Planetree Retreat

What is the outcome? Patient Satisfaction Nursing Satisfaction Volunteer Satisfaction

Patient Satisfaction

Nursing Satisfaction

Volunteer Satisfaction

Community Visibility

Meaningful Service Opportunities

Mission Fulfillment To enhance patient and visitor satisfaction by partnering with talented staff to provide community members with meaningful service opportunities that support hospital programs, services, and projects.