Our Greatest Resource: Effective Volunteer Program Development
Presented by:  Roseanna Galindo-Kuhn (2009) Workshop offered at the Nonprofit Leadership Institute of the North Valley Com...
Welcome <ul><li>“ The work of volunteers impacts on all our lives, even if we are not aware of it.” </li></ul><ul><ul><ul>...
Goals <ul><li>Understand the nature of volunteer satisfaction </li></ul><ul><li>Identify how volunteer satisfaction impact...
Laying the Foundation <ul><li>“ I see something that has to be done and I organize it.” </li></ul><ul><ul><ul><ul><ul><li>...
A Unique Context for Work <ul><li>Unpaid vs. Paid Work Environments </li></ul><ul><li>The VSI – Volunteer Satisfaction Ind...
Dimensions of  Volunteer Satisfaction <ul><li>Participation Efficacy </li></ul><ul><ul><li>Meaningful outcomes </li></ul><...
Dimensions of  Volunteer Satisfaction <ul><li>Service Assignment </li></ul><ul><ul><li>Job fit </li></ul></ul><ul><ul><ul>...
Dimensions of  Volunteer Satisfaction <ul><li>Organizational Support </li></ul><ul><ul><li>Training </li></ul></ul><ul><ul...
Dimensions of  Volunteer Satisfaction <ul><li>Organizational Integration </li></ul><ul><ul><li>Stakeholders </li></ul></ul...
Dimensions of  Volunteer Satisfaction <ul><li>Communication Quality </li></ul><ul><ul><li>Quantity vs Quality </li></ul></...
Framing Up the Walls <ul><li>“ It is not fatness!  It is development ” </li></ul><ul><ul><ul><ul><ul><li>Brigitte Bardo </...
Recruitment <ul><li>Service Delivery </li></ul><ul><ul><li>Know why or who you are recruiting. </li></ul></ul><ul><li>Buil...
Recognition <ul><li>Out of the Gates </li></ul><ul><ul><li>Have a plan </li></ul></ul><ul><li>In the Trenches </li></ul><u...
Retention <ul><li>Curiosity killed the cat, but satisfaction brought it back .” </li></ul><ul><ul><ul><ul><ul><li>Eugene O...
Next Steps <ul><li>“ Even if you are on the right track, you’ll get run over if you just sit there ” </li></ul><ul><ul><ul...
Thank You! <ul><li>Roseanna Galindo-Kuhn has over 16 years experience with volunteer management. </li></ul><ul><li>RGK Con...
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Our Greatest Resource N V C F 03

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Effective volunteer program development is essential to organizational capacity building. The foundation for buidling a volunteer program starts with an understanding of volunteer satisfication. Every aspect of a program can be built from that foundation. This workshop focused on the creation of job descriptions as the hands-on take away.

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  • Our Greatest Resource N V C F 03

    1. 1. Our Greatest Resource: Effective Volunteer Program Development
    2. 2. Presented by: Roseanna Galindo-Kuhn (2009) Workshop offered at the Nonprofit Leadership Institute of the North Valley Community Foundation, Chico, CA
    3. 3. Welcome <ul><li>“ The work of volunteers impacts on all our lives, even if we are not aware of it.” </li></ul><ul><ul><ul><ul><ul><li>Anthony Worall-Thompson </li></ul></ul></ul></ul></ul>
    4. 4. Goals <ul><li>Understand the nature of volunteer satisfaction </li></ul><ul><li>Identify how volunteer satisfaction impacts program development </li></ul><ul><li>Leave with an action plan related to a current need you have </li></ul>
    5. 5. Laying the Foundation <ul><li>“ I see something that has to be done and I organize it.” </li></ul><ul><ul><ul><ul><ul><li>Elinor Guggenheimer </li></ul></ul></ul></ul></ul>
    6. 6. A Unique Context for Work <ul><li>Unpaid vs. Paid Work Environments </li></ul><ul><li>The VSI – Volunteer Satisfaction Index </li></ul><ul><ul><li>Galindo-Kuhn, R. & Guzley, R. (2001). The Volunteer Satisfaction Index: Construct Definition, Measurement Development, and Validation . Journal of Social Service Research, 28 (4), 45-68. </li></ul></ul><ul><li>“ Never try to teach a pig to sing; it wastes your time and it annoys the pig” </li></ul>
    7. 7. Dimensions of Volunteer Satisfaction <ul><li>Participation Efficacy </li></ul><ul><ul><li>Meaningful outcomes </li></ul></ul><ul><ul><li>Client </li></ul></ul><ul><ul><li>Mission </li></ul></ul><ul><ul><li>Connecting the dots </li></ul></ul>
    8. 8. Dimensions of Volunteer Satisfaction <ul><li>Service Assignment </li></ul><ul><ul><li>Job fit </li></ul></ul><ul><ul><ul><ul><li>Round holes & square pegs </li></ul></ul></ul></ul><ul><ul><li>Scheduling logisitcs </li></ul></ul><ul><ul><li>Expectations </li></ul></ul><ul><ul><li>Motivations </li></ul></ul>
    9. 9. Dimensions of Volunteer Satisfaction <ul><li>Organizational Support </li></ul><ul><ul><li>Training </li></ul></ul><ul><ul><li>Resources </li></ul></ul><ul><ul><ul><li>Preparation </li></ul></ul></ul><ul><ul><ul><li>Ongoing </li></ul></ul></ul><ul><ul><li>Evaluation </li></ul></ul><ul><ul><li>Screening </li></ul></ul>
    10. 10. Dimensions of Volunteer Satisfaction <ul><li>Organizational Integration </li></ul><ul><ul><li>Stakeholders </li></ul></ul><ul><ul><li>Orientation </li></ul></ul><ul><ul><li>Sense of belonging </li></ul></ul><ul><ul><li>Staff-volunteer relationships </li></ul></ul><ul><ul><li>Volunteer-volunteer relationships </li></ul></ul>
    11. 11. Dimensions of Volunteer Satisfaction <ul><li>Communication Quality </li></ul><ul><ul><li>Quantity vs Quality </li></ul></ul><ul><ul><li>Interviews to Thank You’s </li></ul></ul><ul><ul><li>Methods </li></ul></ul><ul><ul><ul><li>Information Dissemination </li></ul></ul></ul><ul><ul><ul><li>Relationship Building </li></ul></ul></ul>
    12. 12. Framing Up the Walls <ul><li>“ It is not fatness! It is development ” </li></ul><ul><ul><ul><ul><ul><li>Brigitte Bardo </li></ul></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>French motion picture actress and model, </li></ul></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>b. 1934 </li></ul></ul></ul></ul></ul>
    13. 13. Recruitment <ul><li>Service Delivery </li></ul><ul><ul><li>Know why or who you are recruiting. </li></ul></ul><ul><li>Building a Job Description </li></ul><ul><li>“ Don’t dance before the music begins” </li></ul>
    14. 14. Recognition <ul><li>Out of the Gates </li></ul><ul><ul><li>Have a plan </li></ul></ul><ul><li>In the Trenches </li></ul><ul><li>At the Big Event </li></ul>
    15. 15. Retention <ul><li>Curiosity killed the cat, but satisfaction brought it back .” </li></ul><ul><ul><ul><ul><ul><li>Eugene O’Neill </li></ul></ul></ul></ul></ul><ul><li>Organizational Capacity Building </li></ul><ul><li>Attrition or addition </li></ul><ul><ul><li>And sometimes deletion </li></ul></ul>
    16. 16. Next Steps <ul><li>“ Even if you are on the right track, you’ll get run over if you just sit there ” </li></ul><ul><ul><ul><ul><ul><li>Will Rogers </li></ul></ul></ul></ul></ul>
    17. 17. Thank You! <ul><li>Roseanna Galindo-Kuhn has over 16 years experience with volunteer management. </li></ul><ul><li>RGK Consulting is available for your volunteer research, training, and program development needs. </li></ul><ul><li>[email_address] </li></ul>

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