Our  Greatest  Resource  N V C F 03
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Our Greatest Resource N V C F 03

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Effective volunteer program development is essential to organizational capacity building. The foundation for buidling a volunteer program starts with an understanding of volunteer satisfication. ......

Effective volunteer program development is essential to organizational capacity building. The foundation for buidling a volunteer program starts with an understanding of volunteer satisfication. Every aspect of a program can be built from that foundation. This workshop focused on the creation of job descriptions as the hands-on take away.

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  • 1. Our Greatest Resource: Effective Volunteer Program Development
  • 2. Presented by: Roseanna Galindo-Kuhn (2009) Workshop offered at the Nonprofit Leadership Institute of the North Valley Community Foundation, Chico, CA
  • 3. Welcome
    • “ The work of volunteers impacts on all our lives, even if we are not aware of it.”
            • Anthony Worall-Thompson
  • 4. Goals
    • Understand the nature of volunteer satisfaction
    • Identify how volunteer satisfaction impacts program development
    • Leave with an action plan related to a current need you have
  • 5. Laying the Foundation
    • “ I see something that has to be done and I organize it.”
            • Elinor Guggenheimer
  • 6. A Unique Context for Work
    • Unpaid vs. Paid Work Environments
    • The VSI – Volunteer Satisfaction Index
      • Galindo-Kuhn, R. & Guzley, R. (2001). The Volunteer Satisfaction Index: Construct Definition, Measurement Development, and Validation . Journal of Social Service Research, 28 (4), 45-68.
    • “ Never try to teach a pig to sing; it wastes your time and it annoys the pig”
  • 7. Dimensions of Volunteer Satisfaction
    • Participation Efficacy
      • Meaningful outcomes
      • Client
      • Mission
      • Connecting the dots
  • 8. Dimensions of Volunteer Satisfaction
    • Service Assignment
      • Job fit
          • Round holes & square pegs
      • Scheduling logisitcs
      • Expectations
      • Motivations
  • 9. Dimensions of Volunteer Satisfaction
    • Organizational Support
      • Training
      • Resources
        • Preparation
        • Ongoing
      • Evaluation
      • Screening
  • 10. Dimensions of Volunteer Satisfaction
    • Organizational Integration
      • Stakeholders
      • Orientation
      • Sense of belonging
      • Staff-volunteer relationships
      • Volunteer-volunteer relationships
  • 11. Dimensions of Volunteer Satisfaction
    • Communication Quality
      • Quantity vs Quality
      • Interviews to Thank You’s
      • Methods
        • Information Dissemination
        • Relationship Building
  • 12. Framing Up the Walls
    • “ It is not fatness! It is development ”
            • Brigitte Bardo
            • French motion picture actress and model,
            • b. 1934
  • 13. Recruitment
    • Service Delivery
      • Know why or who you are recruiting.
    • Building a Job Description
    • “ Don’t dance before the music begins”
  • 14. Recognition
    • Out of the Gates
      • Have a plan
    • In the Trenches
    • At the Big Event
  • 15. Retention
    • Curiosity killed the cat, but satisfaction brought it back .”
            • Eugene O’Neill
    • Organizational Capacity Building
    • Attrition or addition
      • And sometimes deletion
  • 16. Next Steps
    • “ Even if you are on the right track, you’ll get run over if you just sit there ”
            • Will Rogers
  • 17. Thank You!
    • Roseanna Galindo-Kuhn has over 16 years experience with volunteer management.
    • RGK Consulting is available for your volunteer research, training, and program development needs.
    • [email_address]