Our Greatest Resource: Effective Volunteer Program Development

Presented by: Roseanna Galindo-Kuhn (2009) Workshop offered at the Nonprofit Leadership Institute of the North Valley Community Foundation, Chico, CA

Welcome “ The work of volunteers impacts on all our lives, even if we are not aware of it.” Anthony Worall-Thompson

“ The work of volunteers impacts on all our lives, even if we are not aware of it.”

Anthony Worall-Thompson

Goals Understand the nature of volunteer satisfaction Identify how volunteer satisfaction impacts program development Leave with an action plan related to a current need you have

Understand the nature of volunteer satisfaction

Identify how volunteer satisfaction impacts program development

Leave with an action plan related to a current need you have

Laying the Foundation “ I see something that has to be done and I organize it.” Elinor Guggenheimer

“ I see something that has to be done and I organize it.”

Elinor Guggenheimer

A Unique Context for Work Unpaid vs. Paid Work Environments The VSI – Volunteer Satisfaction Index Galindo-Kuhn, R. & Guzley, R. (2001). The Volunteer Satisfaction Index: Construct Definition, Measurement Development, and Validation . Journal of Social Service Research, 28 (4), 45-68. “ Never try to teach a pig to sing; it wastes your time and it annoys the pig”

Unpaid vs. Paid Work Environments

The VSI – Volunteer Satisfaction Index

Galindo-Kuhn, R. & Guzley, R. (2001). The Volunteer Satisfaction Index: Construct Definition, Measurement Development, and Validation . Journal of Social Service Research, 28 (4), 45-68.

“ Never try to teach a pig to sing; it wastes your time and it annoys the pig”

Dimensions of Volunteer Satisfaction Participation Efficacy Meaningful outcomes Client Mission Connecting the dots

Participation Efficacy

Meaningful outcomes

Client

Mission

Connecting the dots

Dimensions of Volunteer Satisfaction Service Assignment Job fit Round holes & square pegs Scheduling logisitcs Expectations Motivations

Service Assignment

Job fit

Round holes & square pegs

Scheduling logisitcs

Expectations

Motivations

Dimensions of Volunteer Satisfaction Organizational Support Training Resources Preparation Ongoing Evaluation Screening

Organizational Support

Training

Resources

Preparation

Ongoing

Evaluation

Screening

Dimensions of Volunteer Satisfaction Organizational Integration Stakeholders Orientation Sense of belonging Staff-volunteer relationships Volunteer-volunteer relationships

Organizational Integration

Stakeholders

Orientation

Sense of belonging

Staff-volunteer relationships

Volunteer-volunteer relationships

Dimensions of Volunteer Satisfaction Communication Quality Quantity vs Quality Interviews to Thank You’s Methods Information Dissemination Relationship Building

Communication Quality

Quantity vs Quality

Interviews to Thank You’s

Methods

Information Dissemination

Relationship Building

Framing Up the Walls “ It is not fatness! It is development ” Brigitte Bardo French motion picture actress and model, b. 1934

“ It is not fatness! It is development ”

Brigitte Bardo

French motion picture actress and model,

b. 1934

Recruitment Service Delivery Know why or who you are recruiting. Building a Job Description “ Don’t dance before the music begins”

Service Delivery

Know why or who you are recruiting.

Building a Job Description

“ Don’t dance before the music begins”

Recognition Out of the Gates Have a plan In the Trenches At the Big Event

Out of the Gates

Have a plan

In the Trenches

At the Big Event

Retention Curiosity killed the cat, but satisfaction brought it back .” Eugene O’Neill Organizational Capacity Building Attrition or addition And sometimes deletion

Curiosity killed the cat, but satisfaction brought it back .”

Eugene O’Neill

Organizational Capacity Building

Attrition or addition

And sometimes deletion

Next Steps “ Even if you are on the right track, you’ll get run over if you just sit there ” Will Rogers

“ Even if you are on the right track, you’ll get run over if you just sit there ”

Will Rogers

Thank You! Roseanna Galindo-Kuhn has over 16 years experience with volunteer management. RGK Consulting is available for your volunteer research, training, and program development needs. [email_address]

Roseanna Galindo-Kuhn has over 16 years experience with volunteer management.

RGK Consulting is available for your volunteer research, training, and program development needs.

[email_address]