How To Transform Organisational Failure Into Positive Results

Slide 1: How To Transform Organisational Failure Into Powerful Results Galba Bright’s 7 Laws of Emotional Intelligence In The Real World A BrightIdeas™ Presentation April 2007 1

Slide 2: Overview Galba Bright’s 7 Laws of Emotional Intelligence  Organisational Background  The Leader’s Dilemma : The 4 D’s  The Leader’s Choices  Organisational Results  Summary  Follow up Questions  Copyright © Galba Bright & Associates 2 2007 www.tuneupyoureq.com

Slide 3: Galba Bright’s 7 Laws of Emotional Intelligence #1: I am responsible for my own  feelings. #2: I am responsible for my own  behaviour. #3: I always have choices about how I  respond to situations, events and people. #4: No one can make me happy,  upset, angry etc. #5: Identifying my choices empowers  me to take a fresh look at my behaviour. #6: Recognising my range of choices  is an excellent way to start changing my behaviour for the better. #7: I can learn and practice new and  more effective behaviours. Copyright © Galba Bright & Associates 3 2007 www.tuneupyoureq.com

Slide 5: EQ Tip #1 Solve work  problems while you’re asleep. Ask your mind a question at the end of the day and expect a meaningful answer when you wake up. Copyright © Galba Bright & Associates 5 2007 www.tuneupyoureq.com

Slide 6: Concerns/Issues Review of Human Resource Development  Systems and Processes. Need to establish update organisational  systems. How to deal with organisational  errors. Copyright © Galba Bright & Associates 6 2007 www.tuneupyoureq.com

Slide 8: EQ Tip #1 Sip iced water  throughout your working day. If you drink as little as 4% – 5% below your optimal water requirements, your concentration and performance can be reduced by as much as 30%. Copyright © Galba Bright & Associates 8 2007 www.tuneupyoureq.com

Slide 12: The Leader’s Dilemma: 4 Ds Denial – “everything’s fine”  Defensiveness – “it wasn’t me !!!!”  Deflection – “if only we had more money,  resources etc.” Despair – “I give up”, “I can’t do anything”  Copyright © Galba Bright & Associates 12 2007 www.tuneupyoureq.com

Slide 13: The Leader’s Dilemma: 4 Ds It is understandable that leaders sometimes  “shut down” and can’t get beyond the dilemma. Sadly, once this happens, individual and  organisational learning is impossible. This results in even greater organisational  failure. Copyright © Galba Bright & Associates 13 2007 www.tuneupyoureq.com

Slide 14: When You Give In To The 4 D’s, You Break Laws #1 and #2  #1: I am responsible for my own feelings.  #2: I am responsible for my own behaviour. Copyright © Galba Bright & Associates 14 2007 www.tuneupyoureq.com

Slide 15: The Leader’s Response #1: I will commission a study.  #2: I will treat organisational failure  as a learning experience. #3: I will teach my team to look at  the situation in the same way. #4: I will commission a retreat.  #5: I will encourage the team to be  actively involved in finding solutions. #6: I will look for outside help to  help us achieve our goals. Copyright © Galba Bright & Associates 15 2007 www.tuneupyoureq.com

Slide 17: Organisational Results As of March 2007 60% of the revised organisational systems and processes  have been implemented. The team has also identified additional improvements.  The team has designed and recommended a new organisation structure.  They are now awaiting external feedback and approval. The team has accepted the need for change.  The team has reached a consensus that effective HR systems were critical  if the organisation was to perform more effectively. Team members are highly committed to the proposed organisational  changes. Copyright © Galba Bright & Associates 17 2007 www.tuneupyoureq.com

Slide 18: Challenges  Planning and organisational issues. Defining and formulating agendas.  Aligning agendas and methodology.   Financial constraints still preventing the financing of improvement projects. Copyright © Galba Bright & Associates 18 2007 www.tuneupyoureq.com

Slide 19: Lessons Learnt The project sponsor set a positive, action-oriented tone.  The project sponsor’s approach was authentic – she really did  model her belief that mistakes are stepping stones. The project sponsor drew on management literature to educate her  team e.g. the books “Good to Great” and “Caterpillars Can Fly.” Participants were willing to take responsibility and get involved.  A skilled facilitator can help participants to synthesise issues and  ascribe meaning to events. Copyright © Galba Bright & Associates 19 2007 www.tuneupyoureq.com

Slide 20: Summary An effective leader must be aware of his/her emotions and how  they affect the team. Project sponsors’ management of her emotions was a critical  factor in the success of the project. By effectively managing her emotions, she was able to make  better choices and inspire her team. Copyright © Galba Bright & Associates 20 2007 www.tuneupyoureq.com

Slide 21: Galba Bright’s 7 Laws of Emotional Intelligence #1: I am responsible for my own  feelings. #2: I am responsible for my own  behaviour. #3: I always have choices about how I  respond to situations, events and people. #4: No one can make me happy,  upset, angry etc. behaviour. #5: Identifying my choices empowers  me to take a fresh look at my behaviour. #6: Recognising my range of choices  is an excellent way to start changing my behaviour for the better. #7: I can learn and practice new and  more effective behaviours. Copyright © Galba Bright & Associates 21 2007 www.tuneupyoureq.com

Slide 22: 5 Questions For You Could the 7 Laws of Emotional Intelligence make you more effective  at work? What are the barriers to implementing them in your work?  How can you address these barriers?  What will you do?  When will you start?  Copyright © Galba Bright & Associates 22 2007 www.tuneupyoureq.com

Slide 23: Emotional Intelligence Products And Services Free Quarterly Tools For Transformation Newsletter ™. Sign Up at  www.tuneupyoureq.com/tools-for-transformation/ Free Tune Up Your Emotional Intelligence Workbook ™. Sign Up at  www.tuneupyoureq.com Learning Programmes and Coaching Services.  Tune Up Your EQ Blog.  Read what other people are saying about this presentation and other posts and add your comments at www.tuneupyoureq.com/category/blog/ Sign up for free blog updates at www.feeds.feedburner.com/tuneupyoureq Copyright © Galba Bright & Associates 23 2007 www.tuneupyoureq.com

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