How To Build A World Cup Cricket Stadium With Emotional Intelligence A BrightIdeas™ Presentation March 2007

Overview Background Client Concerns/Issues Desired Outcomes Results Summary

Background

Client Concerns/Issues

Desired Outcomes

Results

Summary

Background Cricket World Cup to be hosted in various Caribbean islands during 2007. Government of China made a $US multi-million investment to construct a new multipurpose sports stadium in Trelawny Western Jamaica. Major employment opportunity for an economically deprived local community. Local management services firm awarded a portion of the construction contract.

Cricket World Cup to be hosted in various Caribbean islands during 2007.

Government of China made a $US multi-million investment to construct a new multipurpose sports stadium in Trelawny Western Jamaica.

Major employment opportunity for an economically deprived local community.

Local management services firm

awarded a portion of the construction contract.

Background Investment created major direct employment opportunities for an economically deprived local community. Significant potential financial spin-offs for the entire region. Trelawny based management services was awarded a portion of the construction contract.

Investment created major direct employment opportunities for an economically deprived local community.

Significant potential financial spin-offs for the entire region.

Trelawny based management services was awarded a portion of the construction contract.

Local Firm Demonstrated Initiative Developed a compelling project vision and method of work. Carefully screened potential employees. Identified support needs of local workers. Money advice. Labour relations information. Provided ongoing support Coaching regarding work ethic. Assistance with managing cultural differences. Counseling and advice. Established and maintained rapport with Chinese contractors throughout the one year contract. Hired a facilitator to deliver a tailored EQ Learning Programme

Developed a compelling project vision and method of work.

Carefully screened potential employees.

Identified support needs of local workers.

Money advice.

Labour relations information.

Provided ongoing support

Coaching regarding work ethic.

Assistance with managing cultural differences.

Counseling and advice.

Established and maintained rapport with Chinese contractors

throughout the one year contract.

Hired a facilitator to deliver a tailored EQ Learning Programme

Case Study Framework

Concerns/Issues Some employees not adequately prepared to make the most of opportunities. Communication problems between Chinese contractors and Jamaican employees. Cultural misunderstandings leading to potential conflict and unrest. High profile project. Failure was not an option.

Some employees not adequately prepared to make the most of opportunities.

Communication problems between Chinese contractors and Jamaican employees.

Cultural misunderstandings leading to potential conflict and unrest.

High profile project. Failure was not an option.

Desired Outcomes A productive workforce that: Works with focus Achieves work targets Has a positive work attitude

A productive workforce that:

Works with focus

Achieves work targets

Has a positive work attitude

Results Learning Programme participants Worked with focus throughout the contract. Continued to work productively even when serious labour disputes and conflicts broke out on other parts of the site. Delivered the contract ahead of time and under budget. Demonstrated improved work attitude throughout the contract

Learning Programme participants

Worked with focus throughout the contract.

Continued to work productively even when serious labour disputes and conflicts broke out on other parts of the site.

Delivered the contract ahead of time and under budget.

Demonstrated improved work attitude throughout the contract

Employees’ EQ Improved Employees Self Awareness, Self Management and Social Awareness Increased Took personal responsibility for their work performance. Showed great pride in what they had accomplished. Learned how to work with people from a different culture. Learned how to create new economic opportunities for themselves.

Employees Self Awareness, Self Management and Social Awareness Increased

Took personal responsibility for their work performance.

Showed great pride in what they had accomplished.

Learned how to work with people from a different culture.

Learned how to create new economic opportunities for

themselves.

Project Sponsor’s Exceptional EQ Some Self Awareness examples: Self confidence in designing the support programme. Self confidence in promoting her company’s competence to stakeholders. Accurate self assessment in seeking specialist help from a facilitator.

Some Self Awareness examples:

Self confidence in designing the support programme.

Self confidence in promoting her company’s competence to stakeholders.

Accurate self assessment in seeking specialist help from

a facilitator.

Project Sponsor’s Exceptional EQ Some Self Management Examples: Optimism and Initiative in successfully designing and delivering a novel support programme. Emotional self control in managing stakeholder relationships.

Some Self Management Examples:

Optimism and Initiative in successfully designing and delivering a novel support programme.

Emotional self control in managing stakeholder relationships.

Project Sponsor’s Exceptional EQ A Social Awareness example: Showed empathy in defining employees’ support needs. Some Relationship Management examples: Being a Change Catalyst in leading, guiding and motivating staff throughout the year. Working collaboratively with facilitator.

A Social Awareness example:

Showed empathy in defining employees’ support needs.

Some Relationship Management examples:

Being a Change Catalyst in leading, guiding and motivating

staff throughout the year.

Working collaboratively with facilitator.

The Chinese contractors have recommended nearly all of the workers for employment with another Chinese company that will commence building the Montego Bay Conference Centre in May 2007.

The Chinese contractors have recommended nearly all of the workers for employment with another Chinese company that will commence building the Montego Bay Conference Centre in May 2007.

More than half of the workers are currently building the prestigious Palmyra development in Montego Bay.

More than half of the workers are currently building the prestigious Palmyra development in Montego Bay.

Summary Project sponsors’ commitment, ongoing support and high EQ was the a critical factor in the success of the project. If workers are given the right tools and support they can bring about a lasting improvement in their work effectiveness. Workers rose to the challenge and delivered the goods. EQ is for all classes of worker.

Project sponsors’ commitment, ongoing support and high EQ was the a critical factor in the success of the project.

If workers are given the right tools and support they can bring about a lasting improvement in their work effectiveness.

Workers rose to the challenge and delivered the goods.

EQ is for all classes of worker.

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at www.tuneupyoureq.com/category/blog/

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