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Slide 1: How To Build A World Cup Cricket Stadium With Emotional Intelligence A BrightIdeas™ Presentation March 2007 1

Slide 2: Overview Background  Client Concerns/Issues  Desired Outcomes  Results  Summary  Copyright © Galba Bright & Associates 2 2007 www.tuneupyoureq.com

Slide 3: Background Cricket World Cup to be hosted in various  Caribbean islands during 2007. Government of China made a $US multi-million  investment to construct a new multipurpose sports stadium in Trelawny Western Jamaica. Major employment opportunity for an  economically deprived local community. Local management services firm  awarded a portion of the construction contract. Copyright © Galba Bright & Associates 3 2007 www.tuneupyoureq.com

Slide 4: Background Investment created major direct employment  opportunities for an economically deprived local community. Significant potential financial spin-offs for the  entire region. Trelawny based management services was  awarded a portion of the construction contract. Copyright © Galba Bright & Associates 4 2007 www.tuneupyoureq.com

Slide 5: Local Firm Demonstrated Initiative Developed a compelling project vision and method of work.  Carefully screened potential employees.  Identified support needs of local workers.  Money advice.  Labour relations information.  Provided ongoing support  Coaching regarding work ethic.  Assistance with managing cultural differences.  Counseling and advice.  Established and maintained rapport with Chinese contractors  throughout the one year contract. Hired a facilitator to deliver a tailored EQ Learning Programme  Copyright © Galba Bright & Associates 5 2007 www.tuneupyoureq.com

Slide 6: Case Study Framework Concerns Issues Desired Lessons Outcomes Learnt Results Copyright © Galba Bright & Associates 6 2007 www.tuneupyoureq.com

Slide 7: Concerns/Issues Some employees not adequately prepared to  make the most of opportunities. Communication problems between Chinese  contractors and Jamaican employees. Cultural misunderstandings leading to potential  conflict and unrest. High profile project. Failure was not an option.  Copyright © Galba Bright & Associates 7 2007 www.tuneupyoureq.com

Slide 8: Desired Outcomes  A productive workforce that: Works with focus  Achieves work targets  Has a positive work attitude  Copyright © Galba Bright & Associates 8 2007 www.tuneupyoureq.com

Slide 9: Results Learning Programme participants  Worked with focus throughout the contract.  Continued to work productively even when serious labour  disputes and conflicts broke out on other parts of the site. Delivered the contract ahead of time and under budget.  Demonstrated improved work attitude throughout the contract  Copyright © Galba Bright & Associates 9 2007 www.tuneupyoureq.com

Slide 10: Employees’ EQ Improved Employees Self Awareness, Self Management  and Social Awareness Increased Took personal responsibility for their work performance.  Showed great pride in what they had accomplished.  Learned how to work with people from a different culture.  Learned how to create new economic opportunities for  themselves. Copyright © Galba Bright & Associates 10 2007 www.tuneupyoureq.com

Slide 11: Project Sponsor’s Exceptional EQ Some Self Awareness examples:  Self confidence in designing the support programme.  Self confidence in promoting her company’s competence to  stakeholders. Accurate self assessment in seeking specialist help from  a facilitator. Copyright © Galba Bright & Associates 11 2007 www.tuneupyoureq.com

Slide 12: Project Sponsor’s Exceptional EQ Some Self Management Examples:  Optimism and Initiative in successfully designing and delivering  a novel support programme. Emotional self control in managing stakeholder relationships.  Copyright © Galba Bright & Associates 12 2007 www.tuneupyoureq.com

Slide 13: Project Sponsor’s Exceptional EQ A Social Awareness example:  Showed empathy in defining employees’ support needs.  Some Relationship Management examples:  Being a Change Catalyst in leading, guiding and motivating  staff throughout the year. Working collaboratively with facilitator.  Copyright © Galba Bright & Associates 13 2007 www.tuneupyoureq.com

Slide 14: The Chinese contractors have recommended nearly all of the workers for employment with another Chinese company that will commence building the Montego Bay Conference Centre in May 2007. Copyright © Galba Bright & Associates 14 2007 www.tuneupyoureq.com

Slide 15: More than half of the workers are currently building the prestigious Palmyra development in Montego Bay. Copyright © Galba Bright & Associates 15 2007 www.tuneupyoureq.com

Slide 16: Summary Project sponsors’ commitment, ongoing support and high EQ was  the a critical factor in the success of the project. If workers are given the right tools and support they can bring  about a lasting improvement in their work effectiveness. Workers rose to the challenge and delivered the goods.  EQ is for all classes of worker.  Copyright © Galba Bright & Associates 16 2007 www.tuneupyoureq.com

Slide 17: Emotional Intelligence Products And Services Free Quarterly Tools For Transformation Newsletter ™. Sign Up at  www.tuneupyoureq.com or email aweber.com/tuneupyoureq Free Tune Up Your Emotional Intelligence Workbook ™. Sign Up  at www.tuneupyoureq.com or email aweber.com/tuneupyoureq Learning Programmes and Coaching Services.  Tune Up Your EQ Blog.  Read what other people are saying and add your comments. at www.tuneupyoureq.com/category/blog/ sign up for free blog updates at www.feeds.feedburner.com/tuneupyoureq Copyright © Galba Bright & Associates 17 2007 www.tuneupyoureq.com