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Housekeeping management book
 

Housekeeping management book

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Hotel Housekeeping Management

Hotel Housekeeping Management

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    Housekeeping management book Housekeeping management book Presentation Transcript

    • HOTEL HOUSEKEEPING MANAGEMENT BOOK By Gajanan Shirke Author Of Various Hospitality Management Book Visit : www.gajananshirke.com GAJANAN SHIRKE : www.gajananshirke.com
    • INDEX 1. Hospitality Industry Overview 1.1. INTRODUCTION TO HOTEL INDUSTRY 1.2. Hotel – The Concept 1.3. GENERAL CLASSIFICATION OF HOTEL INDUSTRY 1.4. SUPPLEMENTARY ACCOMMODATION 1.5. USERS OF HOTEL INDUSTRY 1.6. DIFFERENT DEPARTMENTS IN HOTELS GAJANAN SHIRKE : www.gajananshirke.com
    • 2. Housekeeping Department 2.1. Role of Housekeeping in Hospitality Industry 2.2. AREAS of RESPONSIBILTY of HOUSEKEEPING DEPARTMENT: 2.3. CLEANING EQUIPMENTS 2.4. Carts and trolleys: 2.5. Housekeeping Supply 2.6. Sundry equipment GAJANAN SHIRKE : www.gajananshirke.com
    • 2.7. Mechanical Equipment 2.8. IT SAVVY HOUSEKEEPING 2.9. Importance of Housekeeping 3.0. Housekeeping Management 3.1. Organizational Structure of the Housekeeping Department 3.2. PERSONAL ATTRIBUTES OF HOUSEKEEPING STAFF 3.3. LAYOUT OF THE DEPARTMENT GAJANAN SHIRKE : www.gajananshirke.com
    • 3.4. HOTEL GUESTROOMS 3.5. ROOM TYPE DEFINITIONS 3.6. ROOMS LAYOUTS 3.7. Room Cleaning and Fixture Checklist 3.8. PLACEMENT OF GUEST SUPPLIES 3.9. House-Keeping Management and Planning 3.10. Cleaning Public Areas 3.11. Composition, Care, and Cleaning of Different Surfaces GAJANAN SHIRKE : www.gajananshirke.com
    • 3.11.1 METALS 3.11.2. SILVER 3.11.3. STEEL 3.11.4. COPPER 3.11.5. BRASS 3.11.6. BRONZE 3.11.7. ALUMINIUM 3.11.8. IRON 3.11.9. PEWTER GAJANAN SHIRKE : www.gajananshirke.com
    • 3.11.10. GLASS 3.11.11. PLASTIC 3.11.12. CERAMICS 3.11.13. WOOD 3.11.14. STONE 3.11.15. LEATHER 3.11.16. RUBBER 3.12. Cleaning 3.13. Types of soil GAJANAN SHIRKE : www.gajananshirke.com
    • 3.14. Nature of soil 3.15. Standards of cleaning 3.16. Principles of cleaning 3.17. Manual methods 3.18. Mechanized methods 3.19. Frequency of cleaning 3.20. Organization of cleaning 3.21. Features that ease cleaning 3. 22. CLEANING AGENTS GAJANAN SHIRKE : www.gajananshirke.com
    • 3.23. Polishes 3.24. Classification of polishes 3.25.Types of floor sealers 3.26 Applying floor sealers 3.27 Floor strippers 3.28.Carpet cleaners 3.29. .Selection of cleaning agents GAJANAN SHIRKE : www.gajananshirke.com
    • 4. Housekeeping Department Systems and Procedures 4.1. Reports Format 4.2. Procedures of Found Items at Hotel Establishments. 4.3. INTER-RELATIONSHIP BETWEEN HOUSEKEEPING & FRONT OFFICE DEPARTMENT 4.4. Coordination with Maintenance Department 4.5. Room Status Codes 4.6. How to Clean a Room 4.7. Cleaning the Bathroom GAJANAN SHIRKE : www.gajananshirke.com
    • 4.8. Making the Bed 4.9. Dusting 4.10. Replenishing Guest Room Supplies 4.11. Vacuuming the Carpet 5.0. Linen Room Management 5.1. THE LINEN ROOM 5.2. CLASSIFICATION OF LINEN 5.3. PURCHASE OF LINEN GAJANAN SHIRKE : www.gajananshirke.com
    • 5.4. STANDARD SIZES OF LINEN ITEMS 5.5. CONTROL OF LINEN 5.6. STOCKTAKING 5.7. TOTAL LINEN COUNT 5.8. THE SEWING ROOM 5.9. UNIFORMS 5.10. Use of colour GAJANAN SHIRKE : www.gajananshirke.com
    • 6. Interior Designing 6.1. COLOUR HARMONY 6.1.1. SIMILAR OR RELATED HARMONIES 6.1.2.CONTRASTING OR COMPLIMENTARY HARMONY 6.1.3. FUNCTIONAL CONSIDERATION IN COLOUR HARMONY 6.1.4. EMOTIONAL IMPACT OF COLOUR 6.1.5. FUNCTIONAL VALUE OF COLOURS 6.2. Principles of Lighting Design GAJANAN SHIRKE : www.gajananshirke.com
    • 6.2.1.TYPES OF LIGHTING 6.2.2. CONSIDERATION IN LIGHTING SELECTION 6.2.3. METHODS OF LIGHTING 6.2.4. LIGHTING SYSTEMS: 6.2.5. LIGHT FITTINGS 6.2.6. LIGHTING FOR DIFFERENT AREAS IN HOTELS 6.2.7. IMPACT OF LIGHTING ON MOOD AND ATMOSPHERE 6.3. Floor Surfaces GAJANAN SHIRKE : www.gajananshirke.com
    • 6.3.1. FACTORS FOR DETERMINING FLOOR SURFACES 6.3.2. HARD FLOOR SURFACES 6.3.3. TYPES OF PILING 6.3.4. TYPES OF CARPET CONSTRUCTION 6.3.5. LAYING OF CARPETS 6.3.6. CARE AND MAINTENANCE 6.4. RUGS AND MATTINGS 6.5. FABRICS AND SOFT FURNISHINGS 6.6. COMMONLY AVAILABLE UPHOLSTERY FABRICS GAJANAN SHIRKE : www.gajananshirke.com
    • 6.7. CARE AND MAINTENANCE 6.8. Loose Curtains (Covers)/ Skirting’s 6.9. Parking design considerations 6.10. Parking Area Types 6.11..HOTEL DESIGN CONSIDERATIONS 6.11.1. INTERIOR DESIGN 6.11.2. Hotel Reception Design 6.11.3. Most Important Interior Design Principles 6.12. Luxury Bathrooms GAJANAN SHIRKE : www.gajananshirke.com
    • 7. Stain Removal Management 7.1.Quick and Easy Stain Removal 7.2.Chemical Solvents and Supplies 7.3. Classification of Stains 7.4.What to do if you don't know what the stain is: 7.5. Stains Unique Treatment Methods 7.6.COMMON REMEDIES TO AVOID 7.7. How to Identify and Prevent Some Common Staining Problems GAJANAN SHIRKE : www.gajananshirke.com
    • 8. Flower arrangement 8.1. FLOWER ARRANGEMENT - DESIGN CONSIDERATIONS 8.2.PRINCIPLES OF FLOWER ARRANGEMENT 8.3. BASIC PATTERNS OF FLOWER ARRANGEMENT 8.4.EQUIPMENT FOR FLOWER ARRANGEMENT 8.5. ESSENTIALS IN FLOWER ARRANGEMENT 8.6. FLOWER ARRANGEMENT IN DIFFERENT LOCATIONS GAJANAN SHIRKE : www.gajananshirke.com
    • 8.7.USE OF DRY MATERIAL IN FLOWER ARRANGEMENT 8.8. THE SYSTEMATIC LAYOUT PLANNING PATTERN 8.9. Elements of Design 8.10. PRINCIPLES OF DESIGN 8.11. BASIC FLOWER ARRANGEMENTS 8.12. Types of Flower Arrangement GAJANAN SHIRKE : www.gajananshirke.com
    • 9. Key Control 9.1. KEYS AND KEY CONTROL 9.2. Master key Control Policy and Procedure. 9.3. Use of Keys. 9.4. KEY CONTROL PROCEDURES GAJANAN SHIRKE : www.gajananshirke.com
    • 10. Budget 10.1. Housekeeping Budget 10.2. Capital Expenditure (CAPEX) 11. Housekeeping Department Basics 11.1. REPORTING SYSTEMS 11.2. Guest Room Inspection Checklist 11.3. Turn-down service 11.4. Second Service GAJANAN SHIRKE : www.gajananshirke.com
    • 11.5. Baby Seating 11.6. Mini Bar 11.7. Supplies on Request 11.8. LOST AND FOUND 11.9. Briefing & Debriefing 11.10. DESK OPERATION 11.11. Room Attendant Basic Daily Duties 11.12. Laundry Operations GAJANAN SHIRKE : www.gajananshirke.com
    • 11.13. Public Area Checklist 11.14. Deep Cleaning 11.15. General Housekeeping Safety Tips 11.16. Helpful Hints 11.17. Pest and their control 11.18. TYPE OF UNIFORM 11.18.1. FABRICS 11.19. ACTIVITIES OF LINEN ROOM GAJANAN SHIRKE : www.gajananshirke.com
    • 11.21. LINEN ROOM REQUIREMENTS – Equipment and Areas 11.22. Exchange of Linen and Uniforms 11.23. Storage Conditions 11.24. Records maintained in Linen Room: 11.25. ISSUING OF LINEN: 11.26. TYPES OF BED SPREAD 11.27. COMFORTER GAJANAN SHIRKE : www.gajananshirke.com
    • 11.28. DUST RUFFLE 1.29. HOTEL LINEN 11.30. TYPES OF MATTRESS 11.31. PILLOW 11.32. TIME STANDARDS Department 11.33. Handling of guest laundry 11.34. HOUSEKEEPING DEPARTMENT TERMINOLOGIES GAJANAN SHIRKE : www.gajananshirke.com
    • 11.35. PREVENTIVE MAINTENANCE 11.36. ROTATION SCHEDULES AND REPORT TO ENGINEERING 12. Housekeeping Terminology GAJANAN SHIRKE : www.gajananshirke.com
    • FOR BOOK PURCHASE KINDLY VISIT www.gajananshirke.com Or Write me gajanan@gajananshirke.com / gajananshirke@gmail.com GAJANAN SHIRKE : www.gajananshirke.com