www.gajananshirke.com

1. Gajanan Shirke
Shirke
SHROFF PUBLISHERS &
DISTRIBUTORS PVT. LTD.
Size: 7 x 9", Pages: 316, Sp: 14.694 mm, Jasmine,. Dt: 22-05-15 4 Col. C M Y K
9 789351 105770
ISBN 13: 978-93-5213-084-7
About the Book
Customers today have high expectations of products and services. Businesses need a top-notch customer
services system in place, and Customer Interaction Excellence in Hospitality how to achieve just that.
In clear, practical language, this book explains how to develop and sustain a customer-service focus within
a company. Emphasizing both strategic and practical aspects of customer service, the author explains how
gaining customer commitment and motivating employees to deliver excellent service can ensure successful
results and satisfied customers.
This edition includes material on how online technology has affected customer service, illustrated with
examples. With clear diagrams and each chapter ending with an action checklist, Customer Interaction
Excellence in Hospitality is an up-to-date guide to maintaining quality customer service
This much-needed book offers an authoritative introduction to strategic Customer Interaction Excellence
in Hospitality and presents a wealth of ideas for gaining the competitive edge in the hospitality care arena.
Step by step the authors show how real companies build and implement effective strategies. It includes
marketing approaches through a wide range of perspectives: With Customer Interaction Excellence in
Hospitality, students and future administrators will have a guide to the most successful strategies and
techniques, presented ready to apply by the most knowledgeable author.
CustomerInteractionExcellenceinHospitality
About the Author
Gajanan shirke was born in Maharashtra in 20th February 1980 , since his family background
was not so well he has completed his studies while working only , he completed his graduation
from Agra university , Hotel management diploma from NIHM and MBA from Magadh
University
Gajanan Shirke has a proven track record of developing, Training and growing some of the
best-known Hotels, Restaurants and fast-food joints in Indian market. His last assignment was with Kamat
Hotels India Ltd as A General Manager. He was part of The Eighth meeting of the Board of Studies for Hotel
Management & Catering Technology as an Expert. He is visiting Various Hotel Management Collages as a
Visiting Faculty. He has trained over thousand hospitality professionals.
Achievements
• Specialties: Personal and professional development of management teams and individuals to enable
them to perform to full potential, Achievement of consistent operational excellence - and then triving
for more, Customer and service quality orientation and delivery Commercial acumen and active
conversion to NOP, Communication and motivation for business success Operating to core values and
principles
• Successfully completed my five hotels and 12 restaurants opening project, During my 15-year career
with different hotels, I have successfully progressed and developed as a General Manager and my key
objective has been to effectively build and lead a successful team and business in the Indian Market.
Customer Interaction
Excellence in Hospitality