Reference Service: Traditional Desk or Something Else

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This presentation will continue discussion from GUGM about reference service and where it is headed in Georgia and throughout the country. Presented at GaCOMO12 by Amy Burger and Bonnie Morris.

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Reference Service: Traditional Desk or Something Else

  1. 1. Reference Service: Traditional Desk or Something Else Amy Burger Bonnie Morris
  2. 2. Introduction1. Recap GUGM2. Modification3. Implementation4. Going forward
  3. 3. Reference in Decline3000000 NGCSU2000000 20041000000 Transactions 0 1995 2000 2005 present Put desk here?
  4. 4. New Models VirtualOutreach TieredConsultation Roving
  5. 5. Reference in USG LibrariesTraditional Desk Tiered Reference No 23% No 48% Yes Yes 52% 77%
  6. 6. Since GUGM…• Tiered≠Combined Service Desk• How many of you have similar set-up?• Experience + Literature= – Signage – Training
  7. 7. In practice,Pros Cons• More visibility • Loss of visibility• Approachability • Uneven coverage• Efficiency/service • Noise• Space • Space• Collaboration • Loss of book drop
  8. 8. Going Forward• Signage• Training• Consolidation• Tiered reference
  9. 9. DiscussionAmy Burger abburger@northgeorgia.eduBonnie Morris bmorris@northgeorgia.edu

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