Reference Service: Traditional   Desk or Something Else          Amy Burger         Bonnie Morris
Introduction1.   Recap GUGM2.   Modification3.   Implementation4.   Going forward
Reference in Decline3000000                                           NGCSU2000000                                     200...
New Models               VirtualOutreach                  TieredConsultation             Roving
Reference in USG LibrariesTraditional Desk   Tiered Reference    No   23%                      No                     48% ...
Since GUGM…• Tiered≠Combined  Service Desk• How many of you  have similar set-up?• Experience +  Literature=  – Signage  –...
In practice,Pros                     Cons• More visibility        • Loss of visibility• Approachability        • Uneven co...
Going Forward•   Signage•   Training•   Consolidation•   Tiered reference
DiscussionAmy Burger abburger@northgeorgia.eduBonnie Morris bmorris@northgeorgia.edu
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Reference Service: Traditional Desk or Something Else

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This presentation will continue discussion from GUGM about reference service and where it is headed in Georgia and throughout the country. Presented at GaCOMO12 by Amy Burger and Bonnie Morris.

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Reference Service: Traditional Desk or Something Else

  1. 1. Reference Service: Traditional Desk or Something Else Amy Burger Bonnie Morris
  2. 2. Introduction1. Recap GUGM2. Modification3. Implementation4. Going forward
  3. 3. Reference in Decline3000000 NGCSU2000000 20041000000 Transactions 0 1995 2000 2005 present Put desk here?
  4. 4. New Models VirtualOutreach TieredConsultation Roving
  5. 5. Reference in USG LibrariesTraditional Desk Tiered Reference No 23% No 48% Yes Yes 52% 77%
  6. 6. Since GUGM…• Tiered≠Combined Service Desk• How many of you have similar set-up?• Experience + Literature= – Signage – Training
  7. 7. In practice,Pros Cons• More visibility • Loss of visibility• Approachability • Uneven coverage• Efficiency/service • Noise• Space • Space• Collaboration • Loss of book drop
  8. 8. Going Forward• Signage• Training• Consolidation• Tiered reference
  9. 9. DiscussionAmy Burger abburger@northgeorgia.eduBonnie Morris bmorris@northgeorgia.edu
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