Ba ckg rou n dChange is coming to public services in Lambeth. The cooperative council isLambeth’s big idea for local government. It’s about giving people moreinvolvement and control of the services they use and the places where they liveby putting council resources in their hands.Over the years, we have seen how cooperation between service providers, suchas the council, and those who use or are affected by services, such as residentsand communities, has resulted in public services that are more closely alignedwith people’s needs and expectations. In Lambeth, there are dozens of examplesof this approach in action, and this was the inspiration for the cooperativecouncil.In addition, the aftermath of recession and the deepest cuts in Governmentfunding for a generation, demanded a reform of public services – they simplycould not continue to be delivered in the same ways.The cooperative council shows that this ethos - of meaningful partnership andcooperation - is the foundation on which public services can be run in years tocome.The cooperative council aims to: • Turn more citizens from p a ssi v e reci p i en t s into a ct i v e sh a p ers of services • Deliver more effective, m ore resp on si v e serv i ces by giving users more control • S t ren g t h en ci v i l soci et y so it’s better able to deal with challenges • Do things ‘wi t h ’ our communities rather than ‘t o’ our communitiesThis is an opportunity to think creatively and realistically about local publicservices, with the prospect of improved, more responsive service delivery as theresult.Th e ov era l l G ood for Not h i n g ch a l l en g eOur challenge is to gather together key stakeholders from across thecommunity to rapidly develop a set of practical and tangible ideas that enablethe council to engage with the local community and vice versa using digitaltechnology.The output and learning from this first exploration will form the basis for futureco-production of the Lambeth co-operative digital presence – online, mobileand other emerging technologies.Th e b ri efTo use the 2 days to accelerate the co-production and development of theLambeth Council digital platform - getting stakeholders directly involved in the identifying what’s most needed to communicate with the community and how best to deliver it - establishing a blueprint for future development
This brief is exciting as it is the first time that the council have opened up thedevelopment to directly involve users - residents, council staff, councillors,local businesses and experts.The digital team are already working with a group of local web experts - someof whom will be on hand to share ideas and learning to date.They have also developed an idea of how the site should be built, and whatpotential platforms to use, with a number of key principles agreed: 1. The site will be open source 2. The site should be managed using a CMS, supporting devolved content editors adding and amending content in departments across the council AND in the community (also with the ability to publish widgets/applications) 3. The site should be built iteratively and incrementally 4. The site should be co-produced 5. The site should be co-operativeWhere there is a skills/knowledge gap is in 4 and 5This is where we would most benefit from help and feedback from the differentgroups of users – especially in response to different potential ideas/prototypesfor how the site should work that can be further developed at the next stageP ot en t i a l ou t p u t s 1. A process model/methodology/guidance for how to co-produce (and usability test) a cooperative website, enabling the community to design and build the site 2. Fleshing out the tender document/requirements/BRD for the site 3. Project plan for building the website cooperatively 4. Stakeholder map 5. Ideas on integrating social media/other methods to enable the final website to be cooperative 6. Reviewing and advising on open source CMS solutions 7. Draft designs 8. Top tasks 9. Information architecture 10.Global experience dictionary/consistent user experience 11.Establishing how else stakeholders would like to coproduce the site
Parameters (to consider for future developments) -‐ Budget for both technology and staffing must be agreed prior to this project starting -‐ The site must meet accessibility requirements -‐ The project will be staffed by one project manager and 2 web editors (not full time). Other staff, probably within departments, to work on content migration. -‐ .gov.uk principles – meet user needs, user feedback and constant testing, priority on the common case, consistent user experience -‐ SOCITM principles – think customer, top tasks, go mobileOu t of scop e -‐ Transactions -‐ Eforms -‐ Bookings -‐ Authentication/log-in/customer accounts -‐ A final website -‐ Choosing the technology and supplier (because of procurement rules)
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