Ba ckg rou n dChange is coming to public services in Lambeth. The cooperative council isLambeth’s big idea for local government. It’s about giving people moreinvolvement and control of the services they use and the places where they liveby putting council resources in their hands.Over the years, we have seen how cooperation between service providers, suchas the council, and those who use or are affected by services, such as residentsand communities, has resulted in public services that are more closely alignedwith people’s needs and expectations. In Lambeth, there are dozens of examplesof this approach in action, and this was the inspiration for the cooperativecouncil.In addition, the aftermath of recession and the deepest cuts in Governmentfunding for a generation, demanded a reform of public services – they simplycould not continue to be delivered in the same ways.The cooperative council shows that this ethos - of meaningful partnership andcooperation - is the foundation on which public services can be run in years tocome.The cooperative council aims to: • Turn more citizens from p a ssi v e reci p i en t s into a ct i v e sh a p ers of services • Deliver more effective, m ore resp on si v e serv i ces by giving users more control • S t ren g t h en ci v i l soci et y so it’s better able to deal with challenges • Do things ‘wi t h ’ our communities rather than ‘t o’ our communitiesThis is an opportunity to think creatively and realistically about local publicservices, with the prospect of improved, more responsive service delivery as theresult.Th e ov era l l G ood for Not h i n g ch a l l en g eAcross England, all councils have to set up a new local organisation calledHealthwatch.Healthwatch Lambeth will be an independent organisation. Key roles will be toprovide information and advice to the public about health and social careservices, gather the views of residents about their needs and experience of localhealth and social care services, and make those views known to peopleinvolved in the commissioning, provision and scrutiny of health and social careservices.There is no prescribed format that a local Healthwatch must take, and so weneed to design it!
Th e b ri efIn order to really work and for it to be part of our cooperative vison,Healthwatch needs to be created by residents, stakeholders and council officersfrom across all parts of Lambeth’s diverse population, both geographically anddemographically, including people of all ages, BME groups, abilities andincome, working together to make it a reality. This Good for Nothing event willprovide a great opportunity to i n i t i a t e t h e Hea l t h wa t ch La m b et hcop rod u ct i on p rocess, i n a wa y t h a t i n v ol v es a fu l l ra n g e of p eop l ei n i t s d esi g n a n d m a kes fu l l u se of n ew t ech n i q u es of en g a g i n gwi t h p eop l e.P ot en t i a l ou t p u t s • Exploring and prototyping methods to capture feedback from residents on health and social care services improving on previously used methods. • Developing ways to communicate to residents so that they know Healthwatch Lambeth is there, understand what it does, know how to use it and know that it ensures their voices are heard and represented? • Planning and developing communication material and approaches that will engage Lambeth people in designing this service in a meaningful way, including those who are deemed hard to reach? • Exploring ways we can show how Heathwatch can make difference to health and social care services, particularly for those in the most deprived communities?MilestonesHealthwatch Lambeth needs to be in place by April 2013, which gives us 10months to develop the new body. We need to have a specification or model forthe new service ready by September 2012.