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This power point presentation provides a high level oiverview of some of the AIS products and services offered.

This power point presentation provides a high level oiverview of some of the AIS products and services offered.

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AIS Executive Overview Presentation Transcript

  • 1. Software Solutions That Mean Business!
  • 2. Presentation Overview
    • AIS Executive Overview
    • Contact Center Technology
    • Custom Software Development
    • TechVegas
    • Question and Answer
  • 3. Advanced Information Systems, Inc. (AIS) Executive Overview
    • Software Development Company
    • Founded in 1987
    • Headquartered in Las Vegas since 1995
    • 50+ Major Software Implementations
    • Business Partners – Interactive Intelligence, Aspect, IBM, Microsoft
    • Workflow and Contact Center Software Solutions
  • 4. Core Competencies
    • Contact Center Technology
    • Custom Software Development
    • TechVegas – Temp-to-Perm Resources
  • 5. Las Vegas Clients Hotel Reservation System LasVegas.com Credit Card Processing First National Bank of Marin Financial Systems USA Capital Database Support Caesars Entertainment Manufacturing - Automation Ocean Spray Core Client System Edlen Electrical Project Client
  • 6. National Clients Contact Center PMI Mortgage Contact Center VW Credit Contact Center Key Bank Contact Center PNC Bank Contact Center Fleet Credit Card Contact Center AT&T Contact Center Household Credit Services Project Client
  • 7. Global Clients AON Corp. Schiphol Airport Deutsche Telecom Prudential Royal Bank of Scotland Barclay’s Mercantile Bank Client Contact Center Contact Center Contact Center Contact Center Contact Center Contact Center Project
  • 8. Contact Center Technology
    • AIS offers a FREE one day contact center evaluation workshop
  • 9. Success Story: First National Bank of Marin
  • 10. First National Bank of Marin
    • CRM
    • Workflow Automation
    • Customer Service
    • Collections
  • 11. Business Challenges
    • Recurring Fee for Leased Software
    • Disparate Software Systems
    • Inconsistent Business Rules/Policies
    • Excessive System Maintenance
    • Slow System Deployment
    • No Comprehensive Operational Reporting
  • 12. The AIS Solution
    • Customer Relationship Management (CRM)
    • Integrate Customer Portals
    • Workflow Automation
    • Centralize Business Processes
  • 13. FNBM Customer Service IVR Permanent Customer Data Cached Customer Data Customer Service Representatives (CSR) Customers
      • FNBM Call Center
    Switch Reporting Data FDR BPM Server Work Flow Database IVR
  • 14. FNBM System Overview Collections FoxPro GUI Work Flow Database ( Business rules ) Operational Data Warehouse FDR Database BPM Server Collections GUI Company wide shared Database Collections Database Customer Service GUI Outsourced Customer Service Collections Calls VRU Customer Service Calls Outsourced Collections
  • 15. Customer Service CRM
  • 16. Benefits
    • ROI - NINE Months!
    • Reduced Operating Costs
    • Standard Business Rules/Policies
    • Reduced System Maintenance
    • Comprehensive Operational Reporting
    • Enhanced Up-Sell and Cross-Sell
  • 17. Success Story: Global Cash Access
  • 18. Business Challenges
    • High Inbound Call Volumes
    • Low Customer Satisfaction
    • No Self-Service Capability
  • 19. The AIS Solution
    • Interactive Intelligence
  • 20. Benefits
    • Call Volume Reduced 65%
    • Call Queue Time Reduced 63%
    • Call Completion Time Reduced 57%
    • Enhanced Customer Satisfaction
    • First year Savings - $355,000
  • 21. Success Story: Fleet Credit Card
  • 22. Business Challenges
    • Recurring Fee for Leased Software
    • Disparate Software Systems
    • Inconsistent Business Rules/Policies
    • Excessive System Maintenance
    • Slow System Deployment
    • No Comprehensive Operational Reporting
  • 23. The AIS Solution
    • Customer Relationship Management (CRM)
    • Integrate Customer Portals
    • Workflow Automation
    • Centralize Business Processes
  • 24. Fleet Inbound Contact Center
      • High Level Architecture Overview
    RTDB RTDB RTDB F D R Intelligent Routing Base on real time stats Virtual Call Center Datamart PSTN Delaware Facility Pennsylvania Facility Colorado Facility Customer
  • 25. Fleet Outbound Contact Center Dialer F D R Customer DB PSTN Outbound Call Center agents Customers
      • High Level Architecture Overview
  • 26. Fleet Customer Service GUI
  • 27. Benefits
    • Call Volume Reduced 65%
    • Call Queue Time Reduced 63%
    • Call Completion Time Reduced 57%
    • Enhanced Customer Satisfaction
    • First year Savings - $355,000
  • 28. Custom Software Development
    • If you can’t buy it
    • – we’ll build it
  • 29. Success Story: LasVegas.com
  • 30. Business Challenges
    • Enhance Highly Dynamic Extranet
    • Enhance Business Process Efficiency
  • 31. The AIS Solution
    • Secure Extranet
    • Allow Rate Updates in Real-Time
    • Seamless Integration with Legacy Systems
    • Microsoft .Net Framework
  • 32. Benefits
    • Call Volume Reduced 65%
    • Call Queue Time Reduced 63%
    • Call Completion Time Reduced 57%
    • Enhanced Customer Satisfaction
    • First year Savings - $355,000
  • 33. Success Story: EDLEN Electrical Exhibition Services
  • 34. The Business Challenge
    • Disparate Access Databases
    • No Data Sharing - Clients, Exhibitors, Financials
    • Unstable Legacy Application
  • 35. The AIS Solution
    • Centralized SQL Server Database
    • Browser Based CRM
    • Microsoft .NET Framework
  • 36. Benefits
    • Improved Productivity and Efficiency
    • Enhanced Reporting and Analytical Capabilities
  • 37. Success Story: Household Credit Services
  • 38. The Business Challenge
    • Disparate Access Databases
    • No Data Sharing - Clients, Exhibitors, Financials
    • Unstable Legacy Application
  • 39. The AIS Solution
    • Centralized SQL Server Database
    • Browser Based CRM
    • Improved Productivity and Efficiency
    • Enhanced Reporting and Analytical Capabilities
    • Microsoft .NET Framework
  • 40. Benefits
    • Reduced Operating Cost
    • Increased Efficiency
    • Higher Level of Customer Service
    • Increased Marketability
    • Better Communications (internally and externally)
  • 41. TechVegas
    • Supplemental software development resources
  • 42. TechVegas Resources
    • .NET
    • C++
    • Java
    • SQL Server
    • Oracle
    • Business Analyst
    • QA
    • Project Management
  • 43. TechVegas Resources
    • 90 Day Contract + 10% Conversion
    • 180 Contact + No Conversion
    • Hourly Rate – 30 Day Minimum
  • 44. How AIS Can Help YOU!
    • Contact Center Technology – Free one day evaluation workshop
    • Custom Software Development – If you can’t buy it – we’ll build it
    • Tech Vegas – Software development resources
  • 45.
    • 4270 Cameron St.
    • Suite 1
    • Las Vegas, NV 89103
    • Phone: (702) 360-2266
    • Fax:      (702) 360-2022
    •   www.aisinfo.com
    • [email_address]