AIS Executive Overview

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This power point presentation provides a high level oiverview of some of the AIS products and services offered.

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AIS Executive Overview

  1. 1. Software Solutions That Mean Business!
  2. 2. Presentation Overview <ul><li>AIS Executive Overview </li></ul><ul><li>Contact Center Technology </li></ul><ul><li>Custom Software Development </li></ul><ul><li>TechVegas </li></ul><ul><li>Question and Answer </li></ul>
  3. 3. Advanced Information Systems, Inc. (AIS) Executive Overview <ul><li>Software Development Company </li></ul><ul><li>Founded in 1987 </li></ul><ul><li>Headquartered in Las Vegas since 1995 </li></ul><ul><li>50+ Major Software Implementations </li></ul><ul><li>Business Partners – Interactive Intelligence, Aspect, IBM, Microsoft </li></ul><ul><li>Workflow and Contact Center Software Solutions </li></ul>
  4. 4. Core Competencies <ul><li>Contact Center Technology </li></ul><ul><li>Custom Software Development </li></ul><ul><li>TechVegas – Temp-to-Perm Resources </li></ul>
  5. 5. Las Vegas Clients Hotel Reservation System LasVegas.com Credit Card Processing First National Bank of Marin Financial Systems USA Capital Database Support Caesars Entertainment Manufacturing - Automation Ocean Spray Core Client System Edlen Electrical Project Client
  6. 6. National Clients Contact Center PMI Mortgage Contact Center VW Credit Contact Center Key Bank Contact Center PNC Bank Contact Center Fleet Credit Card Contact Center AT&T Contact Center Household Credit Services Project Client
  7. 7. Global Clients AON Corp. Schiphol Airport Deutsche Telecom Prudential Royal Bank of Scotland Barclay’s Mercantile Bank Client Contact Center Contact Center Contact Center Contact Center Contact Center Contact Center Project
  8. 8. Contact Center Technology <ul><li>AIS offers a FREE one day contact center evaluation workshop </li></ul>
  9. 9. Success Story: First National Bank of Marin
  10. 10. First National Bank of Marin <ul><li>CRM </li></ul><ul><li>Workflow Automation </li></ul><ul><li>Customer Service </li></ul><ul><li>Collections </li></ul>
  11. 11. Business Challenges <ul><li>Recurring Fee for Leased Software </li></ul><ul><li>Disparate Software Systems </li></ul><ul><li>Inconsistent Business Rules/Policies </li></ul><ul><li>Excessive System Maintenance </li></ul><ul><li>Slow System Deployment </li></ul><ul><li>No Comprehensive Operational Reporting </li></ul>
  12. 12. The AIS Solution <ul><li>Customer Relationship Management (CRM) </li></ul><ul><li>Integrate Customer Portals </li></ul><ul><li>Workflow Automation </li></ul><ul><li>Centralize Business Processes </li></ul>
  13. 13. FNBM Customer Service IVR Permanent Customer Data Cached Customer Data Customer Service Representatives (CSR) Customers <ul><ul><li>FNBM Call Center </li></ul></ul>Switch Reporting Data FDR BPM Server Work Flow Database IVR
  14. 14. FNBM System Overview Collections FoxPro GUI Work Flow Database ( Business rules ) Operational Data Warehouse FDR Database BPM Server Collections GUI Company wide shared Database Collections Database Customer Service GUI Outsourced Customer Service Collections Calls VRU Customer Service Calls Outsourced Collections
  15. 15. Customer Service CRM
  16. 16. Benefits <ul><li>ROI - NINE Months! </li></ul><ul><li>Reduced Operating Costs </li></ul><ul><li>Standard Business Rules/Policies </li></ul><ul><li>Reduced System Maintenance </li></ul><ul><li>Comprehensive Operational Reporting </li></ul><ul><li>Enhanced Up-Sell and Cross-Sell </li></ul>
  17. 17. Success Story: Global Cash Access
  18. 18. Business Challenges <ul><li>High Inbound Call Volumes </li></ul><ul><li>Low Customer Satisfaction </li></ul><ul><li>No Self-Service Capability </li></ul>
  19. 19. The AIS Solution <ul><li>Interactive Intelligence </li></ul>
  20. 20. Benefits <ul><li>Call Volume Reduced 65% </li></ul><ul><li>Call Queue Time Reduced 63% </li></ul><ul><li>Call Completion Time Reduced 57% </li></ul><ul><li>Enhanced Customer Satisfaction </li></ul><ul><li>First year Savings - $355,000 </li></ul>
  21. 21. Success Story: Fleet Credit Card
  22. 22. Business Challenges <ul><li>Recurring Fee for Leased Software </li></ul><ul><li>Disparate Software Systems </li></ul><ul><li>Inconsistent Business Rules/Policies </li></ul><ul><li>Excessive System Maintenance </li></ul><ul><li>Slow System Deployment </li></ul><ul><li>No Comprehensive Operational Reporting </li></ul>
  23. 23. The AIS Solution <ul><li>Customer Relationship Management (CRM) </li></ul><ul><li>Integrate Customer Portals </li></ul><ul><li>Workflow Automation </li></ul><ul><li>Centralize Business Processes </li></ul>
  24. 24. Fleet Inbound Contact Center <ul><ul><li>High Level Architecture Overview </li></ul></ul>RTDB RTDB RTDB F D R Intelligent Routing Base on real time stats Virtual Call Center Datamart PSTN Delaware Facility Pennsylvania Facility Colorado Facility Customer
  25. 25. Fleet Outbound Contact Center Dialer F D R Customer DB PSTN Outbound Call Center agents Customers <ul><ul><li>High Level Architecture Overview </li></ul></ul>
  26. 26. Fleet Customer Service GUI
  27. 27. Benefits <ul><li>Call Volume Reduced 65% </li></ul><ul><li>Call Queue Time Reduced 63% </li></ul><ul><li>Call Completion Time Reduced 57% </li></ul><ul><li>Enhanced Customer Satisfaction </li></ul><ul><li>First year Savings - $355,000 </li></ul>
  28. 28. Custom Software Development <ul><li>If you can’t buy it </li></ul><ul><li> – we’ll build it </li></ul>
  29. 29. Success Story: LasVegas.com
  30. 30. Business Challenges <ul><li>Enhance Highly Dynamic Extranet </li></ul><ul><li>Enhance Business Process Efficiency </li></ul>
  31. 31. The AIS Solution <ul><li>Secure Extranet </li></ul><ul><li>Allow Rate Updates in Real-Time </li></ul><ul><li>Seamless Integration with Legacy Systems </li></ul><ul><li>Microsoft .Net Framework </li></ul>
  32. 32. Benefits <ul><li>Call Volume Reduced 65% </li></ul><ul><li>Call Queue Time Reduced 63% </li></ul><ul><li>Call Completion Time Reduced 57% </li></ul><ul><li>Enhanced Customer Satisfaction </li></ul><ul><li>First year Savings - $355,000 </li></ul>
  33. 33. Success Story: EDLEN Electrical Exhibition Services
  34. 34. The Business Challenge <ul><li>Disparate Access Databases </li></ul><ul><li>No Data Sharing - Clients, Exhibitors, Financials </li></ul><ul><li>Unstable Legacy Application </li></ul>
  35. 35. The AIS Solution <ul><li>Centralized SQL Server Database </li></ul><ul><li>Browser Based CRM </li></ul><ul><li>Microsoft .NET Framework </li></ul>
  36. 36. Benefits <ul><li>Improved Productivity and Efficiency </li></ul><ul><li>Enhanced Reporting and Analytical Capabilities </li></ul>
  37. 37. Success Story: Household Credit Services
  38. 38. The Business Challenge <ul><li>Disparate Access Databases </li></ul><ul><li>No Data Sharing - Clients, Exhibitors, Financials </li></ul><ul><li>Unstable Legacy Application </li></ul>
  39. 39. The AIS Solution <ul><li>Centralized SQL Server Database </li></ul><ul><li>Browser Based CRM </li></ul><ul><li>Improved Productivity and Efficiency </li></ul><ul><li>Enhanced Reporting and Analytical Capabilities </li></ul><ul><li>Microsoft .NET Framework </li></ul>
  40. 40. Benefits <ul><li>Reduced Operating Cost </li></ul><ul><li>Increased Efficiency </li></ul><ul><li>Higher Level of Customer Service </li></ul><ul><li>Increased Marketability </li></ul><ul><li>Better Communications (internally and externally) </li></ul>
  41. 41. TechVegas <ul><li>Supplemental software development resources </li></ul>
  42. 42. TechVegas Resources <ul><li>.NET </li></ul><ul><li>C++ </li></ul><ul><li>Java </li></ul><ul><li>SQL Server </li></ul><ul><li>Oracle </li></ul><ul><li>Business Analyst </li></ul><ul><li>QA </li></ul><ul><li>Project Management </li></ul>
  43. 43. TechVegas Resources <ul><li>90 Day Contract + 10% Conversion </li></ul><ul><li>180 Contact + No Conversion </li></ul><ul><li>Hourly Rate – 30 Day Minimum </li></ul>
  44. 44. How AIS Can Help YOU! <ul><li>Contact Center Technology – Free one day evaluation workshop </li></ul><ul><li>Custom Software Development – If you can’t buy it – we’ll build it </li></ul><ul><li>Tech Vegas – Software development resources </li></ul>
  45. 45. <ul><li>4270 Cameron St. </li></ul><ul><li>Suite 1 </li></ul><ul><li>Las Vegas, NV 89103 </li></ul><ul><li>Phone: (702) 360-2266 </li></ul><ul><li>Fax:      (702) 360-2022 </li></ul><ul><li>  www.aisinfo.com </li></ul><ul><li>[email_address] </li></ul>

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