Be the first to like this
Prepare for the new age contact centers - engage agents, not just hire people. Engaged employees are valuable assets and customer experience leaders have more engaged employees. We present statistics on engagement by size of company, age of employee, and by organization level. Finally we discuss some OpenSpan use cases where engaged employees led to increase in cross-sell, improvement in CSAT scores and higher profitability in the call center.
Recortar slides é uma maneira fácil de colecionar informações para acessar mais tarde.