Study of intra-company Anti-Trinidadian Sentiments 2006 Study: Trinidadian Executives in Jamaica – 2006 (underway)
<ul><li>Surveyed 38 staff members in the company in focus groups, individual interviews and online surveys </li></ul><ul><li>Interviewed 30+ Trinidadians outside the company </li></ul><ul><li>Secondary research </li></ul><ul><li>“ Why Workers Won’t Work” </li></ul>
<ul><li>“ Is there a significant anti-Trinidadian sentiment?” </li></ul><ul><li>NO – but there will continue to be anti-Trinidadian “rumblings” </li></ul>
On Teaching Reception Skills to Engineers: Module 1: The Nature of Problem Solvers Concepts Learned: How the very qualities that make problem solvers successful tend to cause difficulties with interpersonal interactions.
Sensing the public mood Gauging key relationships Crafting communication
Sensing the workforce mood Hearing and making sense of “mutterings” or weak messages
Recommendations to Augment Reception Skills Rough Success Measure: No Further Rude Surprises Use a personal coach. Attend skill training in reception skills and giving feedback. Group and Interpersonal Create and use best-practices in communication. Workforce Appoint an Executive-level Company Spokesperson, and devise a multi-year brand strategy for the company. Public
Other Recommendations <ul><li>Decide: The company’s shared culture is missing (there is only a Trinidadian way.) </li></ul><ul><li>Repair: Use the re-creation of a shared culture to repair the relationship with workers </li></ul><ul><li>Create: A 2-way orientation program for managers and new staff (and board) </li></ul><ul><li>Offer structured regional rotations </li></ul>