View stunning SlideShares in full-screen with the new iOS app!Introducing SlideShare for AndroidExplore all your favorite topics in the SlideShare appGet the SlideShare app to Save for Later — even offline
View stunning SlideShares in full-screen with the new Android app!View stunning SlideShares in full-screen with the new iOS app!
On Teaching Reception Skills to Engineers: Module 1: The Nature of Problem Solvers Concepts Learned: How the very qualities that make problem solvers successful tend to cause difficulties with interpersonal interactions.
Sensing the public mood Gauging key relationships Crafting communication
Sensing the workforce mood Hearing and making sense of “mutterings” or weak messages
Recommendations to Augment Reception Skills Rough Success Measure: No Further Rude Surprises Use a personal coach. Attend skill training in reception skills and giving feedback. Group and Interpersonal Create and use best-practices in communication. Workforce Appoint an Executive-level Company Spokesperson, and devise a multi-year brand strategy for the company. Public