The Future of AT Services

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The Future of AT Services

  1. 1. AT Consults – Web Conferencing <br />The Future of AT Services<br />Mystie Rail<br />Fred Tchang<br />
  2. 2. Service Delivery in Alaska<br />
  3. 3. Why in New Jersey?<br /><ul><li>Most densely populated state
  4. 4. Travel is STILL 30% of our time</li></li></ul><li>Why Remote Service for AT?<br /><ul><li>Distancetime
  5. 5. Costtravel & staff
  6. 6. Client needs urgent response
  7. 7. Customer needs improve response time</li></li></ul><li>Practical Solution<br />
  8. 8. Range of Services<br />Training<br />AT Consult<br />Tech Support<br />
  9. 9. The “Kleenex” of web conferencing<br /><ul><li>Surprisingly, some IT departments are fine with Skype
  10. 10. Video
  11. 11. Has desktop sharing
  12. 12. Can drop calls / lose audio quality</li></li></ul><li>The business alternative<br /><ul><li>No video
  13. 13. Audio: over internet or conference call
  14. 14. Option to record session
  15. 15. Discount through Techsoup($50 annual)</li></li></ul><li>research.. research.. research <br />Great products but..<br />Many tools fell short:<br /><ul><li>Provided little or no audit trail of support activity
  16. 16. Only had support for one operating system
  17. 17. Did not work through firewalls without weakening security
  18. 18. Stored sensitive data with a third party
  19. 19. Costly!</li></li></ul><li>Bomgar to the rescue<br />Remote access appliance justplug and play on your network<br />
  20. 20. Bomgar – 3 years later<br />Total travel savings… <br />Total cost $4263<br />$52,222<br />
  21. 21. More than one way to ..<br />Service Delivery Blueprint<br />It’s about Choices!<br />
  22. 22. THANK YOU!<br />www.assistivetechnologycenter.org<br />WWW.ATLAAK.ORG<br />CHECK OUT OUR BLOG FOR MORE INFO<br />FOLLOW US…. <br />ATLAAK.WORDPRESS.COM<br />DELICIOUS.COM/ATLAAK<br />TWITTER @ATLAAK <br />FACEBOOK.COM/ATLAAK<br />

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