Continuous Improvement for Testers, TMF 201102

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Continuous Improvement for Testers, TMF 201102

  1. 1. Continuous Improvement for Software Testers - A Case Study February 2011 Farid Vaswani Blog: * http://geek4eva.com/ || Twitter: * http://twitter.com/FVaswani/ University of Auckland
  2. 2. University of Auckland <ul><ul><li>New Zealand’s biggest University </li></ul></ul><ul><ul><li>6,000 staff </li></ul></ul><ul><ul><li>35,000 students every year </li></ul></ul><ul><ul><li>Multi-million dollar projects – IT and non-IT </li></ul></ul>ITS – Group Applications <ul><ul><li>250 staff in ITS </li></ul></ul><ul><ul><li>50+ staff in Group Applications </li></ul></ul><ul><ul><li>Group Applications provides software services </li></ul></ul><ul><ul><ul><li>Development, Integration, Maintenance, etc </li></ul></ul></ul>Introduction
  3. 4. Flashback - 2007 <ul><ul><li>Ad-hoc manual testing </li></ul></ul><ul><ul><li>Randomly documented test scripts </li></ul></ul><ul><ul><li>No tool for recording test results </li></ul></ul><ul><ul><li>No specific tool for managing defects </li></ul></ul><ul><ul><li>Limited (outsourced) Security testing </li></ul></ul><ul><ul><li>No Performance testing </li></ul></ul><ul><ul><li>No automated regression testing </li></ul></ul>
  4. 5. Future Plans:2007… New Technology More Projects +
  5. 6. Future Projects: 2007 - 2010 <ul><ul><li>PeopleSoft HR upgrade: 12 months </li></ul></ul><ul><ul><li>New CMS implementation (1 main + 25 sub-sites): 24 months </li></ul></ul><ul><ul><li>PeopleSoft Campus Solutions Upgrade: 20 months </li></ul></ul><ul><ul><li>Research+: 12 months </li></ul></ul><ul><ul><li>Syllabus+: 18 months </li></ul></ul><ul><ul><li>Hyperion & DSS Star reporting: 9 months </li></ul></ul><ul><ul><li>Application for Admission: 12 months </li></ul></ul><ul><ul><li>Deliberate Academic Misconduct: 8 months </li></ul></ul><ul><ul><li>Expression of Interest (PhD): 9 months </li></ul></ul><ul><ul><li>Identity and Access Management: 12 months </li></ul></ul>
  6. 7. Future Infrastructure: 2007 - 2010 <ul><ul><li>Service Oriented Architecture </li></ul></ul><ul><ul><li>Software as a Service (SaaS) </li></ul></ul><ul><ul><li>Implement Weblogic Integration </li></ul></ul><ul><ul><li>Real-time WLI interfaces </li></ul></ul><ul><ul><li>Develop in-house GRAILS and JAVA based web applications </li></ul></ul><ul><ul><li>Data Warehousing </li></ul></ul>
  7. 8. Future Infrastructure
  8. 9. Challenges <ul><ul><li>Managing STLC (Software Testing Lifecycle) </li></ul></ul><ul><ul><li>Standardised processes </li></ul></ul><ul><ul><li>Repeatable and accessible test scripts </li></ul></ul><ul><ul><li>Automated regression testing </li></ul></ul><ul><ul><li>Performance testing </li></ul></ul><ul><ul><li>Security testing </li></ul></ul><ul><ul><li>Usability testing </li></ul></ul>
  9. 10. Strategy SKILLS PROCES- SES Strategy INFRAST- RUCTURE TOOLS PEOPLE
  10. 11. Strategy: Processes <ul><ul><li>Consulted various other teams and departments. </li></ul></ul><ul><ul><li>Development team implemented Agile </li></ul></ul><ul><ul><li>Early involvement of QA </li></ul></ul><ul><ul><li>Documented and enforced the STLC process </li></ul></ul><ul><ul><li>Regular defect reporting </li></ul></ul><ul><ul><li>Consistent – Industry standard processes </li></ul></ul><ul><ul><ul><li>that suited our environment </li></ul></ul></ul>
  11. 12. Strategy: People <ul><ul><li>Hired additional testers </li></ul></ul><ul><ul><ul><li>With technical & development background </li></ul></ul></ul><ul><ul><ul><li>Who can write SQL queries </li></ul></ul></ul><ul><ul><ul><li>Who can access and understand logs </li></ul></ul></ul><ul><ul><ul><li>Who had some scripting knowledge </li></ul></ul></ul><ul><ul><ul><li>But at the same time were GOOD testers </li></ul></ul></ul>
  12. 13. Strategy: Skills <ul><ul><li>Invested in training people </li></ul></ul><ul><ul><ul><li>Class training </li></ul></ul></ul><ul><ul><ul><li>Conferences </li></ul></ul></ul><ul><ul><ul><li>Presentations </li></ul></ul></ul><ul><ul><ul><li>ISTQB certification </li></ul></ul></ul><ul><ul><li>Freedom to explore and implement new tools </li></ul></ul><ul><ul><li>Learn while you work </li></ul></ul>
  13. 14. Strategy: Tools <ul><ul><li>HP Quality Center </li></ul></ul><ul><ul><li>HP QuickTest Pro </li></ul></ul><ul><ul><li>Jmeter </li></ul></ul><ul><ul><li>SoapUI </li></ul></ul><ul><ul><li>IBM AppScan </li></ul></ul><ul><ul><li>HermesJMS </li></ul></ul><ul><ul><li>Enterprise Wiki for knowledge sharing </li></ul></ul>
  14. 15. Strategy: Infrastructure <ul><ul><li>Setup a test lab </li></ul></ul><ul><ul><ul><li>Multiple VMs and Mac machine </li></ul></ul></ul><ul><ul><ul><ul><li>Performance testing </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Compatibility testing </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Security scans </li></ul></ul></ul></ul>
  15. 16. Strategy SKILLS PROCES- SES Strategy INFRAST- RUCTURE TOOLS PEOPLE
  16. 17. Now – 2010: What are the benefits? <ul><ul><li>Documented STLC process </li></ul></ul><ul><ul><li>Repeatable and accessible test scripts </li></ul></ul><ul><ul><li>Automated regression testing </li></ul></ul><ul><ul><li>Performance testing </li></ul></ul><ul><ul><li>Security testing </li></ul></ul><ul><ul><li>Usability (outsourced) </li></ul></ul><ul><ul><li>QA PIR (Post Implementation Review) </li></ul></ul><ul><ul><ul><li>Implement new learning/opportunities </li></ul></ul></ul><ul><ul><ul><li>Continuous improvement </li></ul></ul></ul>
  17. 18. Continuous Improvement
  18. 19. Questions
  19. 20. Continuous Improvement for Software Testers - A Case Study February 2011 Farid Vaswani Blog: * http://geek4eva.com/ || Twitter: * http://twitter.com/FVaswani/ University of Auckland Thank You * Disclaimer: All the content shared through these links are my personal views and not of my employer.

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