Management Practice 2

After completing this module, you will be able to: Describe the management functions in running a successful business Explain the basic activities involved in the management process Identify and explain some of the tasks required of managers Management functions and activities Management Practice – Level 2 Future Managers

After completing this module, you will be able to:

Describe the management functions in running a successful business

Explain the basic activities involved in the management process

Identify and explain some of the tasks required of managers

After completing this module you will be able to: List the business or management functions of an organisation and identify the main business functions for a specific organisation Identify the resources used in an organisation Explain the role of management in ensuring that resources are used to the best advantage 1. Describe the management functions in running a successful business Management Practice – Level 2 Future Managers

After completing this module you will be able to:

List the business or management functions of an organisation and identify the main business functions for a specific organisation

Identify the resources used in an organisation

Explain the role of management in ensuring that resources are used to the best advantage

Can you remember what the four management functions are (we spoke about them in the last module)? Planning Organising Leading Controlling 1.1 List of management functions required to run a successful business Management Practice – Level 2 Future Managers

Can you remember what the four management functions are (we spoke about them in the last module)?

Planning

Organising

Leading

Controlling

Can you remember what they are? Decision-making Communication Motivation Coordination Delegation Discipline Six additional management functions Management Practice – Level 2 Future Managers

Can you remember what they are?

Decision-making

Communication

Motivation

Coordination

Delegation

Discipline

There are three management levels in an organisation: Top management Middle management Lower management 1.2 The management process Management Practice – Level 2 Future Managers

There are three management levels in an organisation:

Top management

Middle management

Lower management

Responsible for the long-term planning of the organisation Strategic planning Provide leadership Maintain control by means of reports Top management Management Practice – Level 2 Future Managers

Responsible for the long-term planning of the organisation

Strategic planning

Provide leadership

Maintain control by means of reports

Generally make up the heads of departments Form the tactical management of the organisation Have to organise their own functional areas as well as themselves Have to communicate the decisions of top level management Middle management Management Practice – Level 2 Future Managers

Generally make up the heads of departments

Form the tactical management of the organisation

Have to organise their own functional areas as well as themselves

Have to communicate the decisions of top level management

Supervisory level Involved in operational planning including: Common day-to-day activities and tasks of a particular section Supervision of the employees involved in the execution of the daily tasks or activities Maintain a close control over activities Lower management Management Practice – Level 2 Future Managers

Supervisory level

Involved in operational planning including:

Common day-to-day activities and tasks of a particular section

Supervision of the employees involved in the execution of the daily tasks or activities

Maintain a close control over activities

Divide into groups Make a list of the management functions as discussed In your groups, decide which manager or managers will have to fulfil the respective management functions as listed by your group Activity 2.1: Management Functions Management Practice – Level 2 Future Managers

Divide into groups

Make a list of the management functions as discussed

In your groups, decide which manager or managers will have to fulfil the respective management functions as listed by your group

The following resources are available to management to produce the necessary goods and services: Human resources Financial resources Raw material Physical resources Informational resources Methods Markets 1.3 Identify the resources used in a business Management Practice – Level 2 Future Managers

The following resources are available to management to produce the necessary goods and services:

Human resources

Financial resources

Raw material

Physical resources

Informational resources

Methods

Markets

Resources make it possible to deliver certain products and services that fulfil a specific human need Resources help to achieve the organisation’s stated objectives and goals for a given time, for example to make a net profit of 10% at the end of the financial year Without the help of resources. It’s not possible for management to continue with the production process Resources help to simply the process and shorten the time in which the process is being done Resources are very handy and important tool for management in helping them to manage the organisation successfully Reasons for the use of resources Management Practice – Level 2 Future Managers

Resources make it possible to deliver certain products and services that fulfil a specific human need

Resources help to achieve the organisation’s stated objectives and goals for a given time, for example to make a net profit of 10% at the end of the financial year

Without the help of resources. It’s not possible for management to continue with the production process

Resources help to simply the process and shorten the time in which the process is being done

Resources are very handy and important tool for management in helping them to manage the organisation successfully

Name the three basic or key resources required by an organisation. Evaluate South Africa’s situation regarding the three resources – their availability, quality and cost Activity 2.2: Resources Management Practice – Level 2 Future Managers

Name the three basic or key resources required by an organisation. Evaluate South Africa’s situation regarding the three resources – their availability, quality and cost

Use of resources Management Practice – Level 2 Future Managers Resources Human Financial Physical Information Organising Controlling Planning Leading Performance Achieve goals Products Services Productivity Profit

The overlapping roles of managers 1.4 Identify the role of management in ensuring that resources are used to the best advantage Management Practice – Level 2 Future Managers Decision making role Entrepreneur Problem-solver Allocator of resources Negotiator Interpersonal Role Figurehead Leader Relationship builder Information role Monitor Analyser Spokesperson

The overlapping roles of managers

Make a list of the potential problems or influences that management experience in each of the following sub roles: Activity 2.3: Management Roles Management Practice – Level 2 Future Managers Figurehead Leader Relationship Builder Monitor Analyser Spokesperson Entrepreneur Problem Solver Resources Allocator Negotiator

Make a list of the potential problems or influences that management experience in each of the following sub roles:

After completing this outcome, you will be able to: Name, with examples, the basic activities involved in the management process Identify the planning function and indicate who in the organisation is responsible for it Identify the organising function and indicate who in the organisation is responsible for it Identify the leading function and indicate who in the organisation is responsible for it Identify the controlling function and indicate who in the organisation is responsible for it Differentiate between responsibility and accountability with reference to delegation 2. Explain the basic activities involved in the management process Management Practice – Level 2 Future Managers

After completing this outcome, you will be able to:

Name, with examples, the basic activities involved in the management process

Identify the planning function and indicate who in the organisation is responsible for it

Identify the organising function and indicate who in the organisation is responsible for it

Identify the leading function and indicate who in the organisation is responsible for it

Identify the controlling function and indicate who in the organisation is responsible for it

Differentiate between responsibility and accountability with reference to delegation

What are the four management functions? Planning – Planning of the vision and mission of the organisation Organising – Allocate human resources to relevant departments Leading – Direct human resources towards goal achievement Controlling - Monitor performance and ensure goals are achieved 2.1 Name with examples, the basic activates involved in the management process Management Practice – Level 2 Future Managers

What are the four management functions?

Planning – Planning of the vision and mission of the organisation

Organising – Allocate human resources to relevant departments

Leading – Direct human resources towards goal achievement

Controlling - Monitor performance and ensure goals are achieved

Function of management Managers formulate future courses of action Examples of plans include: Strategies Policies Procedures Methods Budgets 2.2 Identify the planning function and indicate who is responsible for it Management Practice – Level 2 Future Managers

Function of management

Managers formulate future courses of action

Examples of plans include:

Strategies

Policies

Procedures

Methods

Budgets

Organising is determining what needs to be done, who needs to do it, how the tasks are to be grouped, who reports to whom and where decisions are to be made Organising takes place at all managerial levels 2.3 Identify the organising function and indicate who is responsible for it Management Practice – Level 2 Future Managers

Organising is determining what needs to be done, who needs to do it, how the tasks are to be grouped, who reports to whom and where decisions are to be made

Organising takes place at all managerial levels

Leaderships is a process of directing and influencing the task-related activities of group member or an entire organisation to achieve the goals and objectives of the enterprise as efficiently as possible 2.4 Identify the leading function and indicate who is responsible for it Management Practice – Level 2 Future Managers

Leaderships is a process of directing and influencing the task-related activities of group member or an entire organisation to achieve the goals and objectives of the enterprise as efficiently as possible

Involves taking the plans of the organisation and making them a reality. It involves activities such as: Motivating others Giving orders Disciplining Managing Conflict Influencing others Leadership activities Management Practice – Level 2 Future Managers

Involves taking the plans of the organisation and making them a reality. It involves activities such as:

Motivating others

Giving orders

Disciplining

Managing Conflict

Influencing others

Telling their staff what the mission and goals of the company are and setting goals for them Providing guidance for staff and ensuring they meet the daily goals and standards Leading by examples Understanding staff and knowing why they act and react in certain ways Dealing with conflict Developing a work environment that is motivating for staff Leaders are involved in: Management Practice – Level 2 Future Managers Google MBTI

Telling their staff what the mission and goals of the company are and setting goals for them

Providing guidance for staff and ensuring they meet the daily goals and standards

Leading by examples

Understanding staff and knowing why they act and react in certain ways

Dealing with conflict

Developing a work environment that is motivating for staff

Authority Power Influence Delegation Responsibility Accountability Components of leadership Management Practice – Level 2 Future Managers

Authority

Power

Influence

Delegation

Responsibility

Accountability

Autocratic style Participative / democratic style Laissez fair leadership style Human relations leadership style Supportive leadership style Leadership styles Management Practice – Level 2 Future Managers Laissez fair is French for Let Do

Autocratic style

Participative / democratic style

Laissez fair leadership style

Human relations leadership style

Supportive leadership style

Control is the process of comparing desired results with actual results and taking corrective action where necessary 2.5 Identify the control function and indicate who is responsible for it Management Practice – Level 2 Future Managers

Control is the process of comparing desired results with actual results and taking corrective action where necessary

Control is exercised to ensure that all activities at all levels of the organisation are in accordance with the organisation’s goals Control is applied to ensure that the organisation’s resources are deployed in such a way that it reaches its goals Control usually results in better quality Control enables management to cope with change and uncertainty The more complex an organisation the more important it is to control Control can help to minimise cost and limit errors Importance of control Management Practice – Level 2 Future Managers

Control is exercised to ensure that all activities at all levels of the organisation are in accordance with the organisation’s goals

Control is applied to ensure that the organisation’s resources are deployed in such a way that it reaches its goals

Control usually results in better quality

Control enables management to cope with change and uncertainty

The more complex an organisation the more important it is to control

Control can help to minimise cost and limit errors

The Control Process Management Practice – Level 2 Future Managers Setting standards Measuring actual performance Evaluating deviations Rectifying deviations

Divide into groups and formulate a plan of action on what you would do to ensure that the four basic functions will be effective, efficient and will contribute towards organisational success – a plan of action that can be a handy tool for management in order to ensure success Activity 2.4: Basic Functions of Management Management Practice – Level 2 Future Managers

Divide into groups and formulate a plan of action on what you would do to ensure that the four basic functions will be effective, efficient and will contribute towards organisational success – a plan of action that can be a handy tool for management in order to ensure success

Responsibility – The obligation of an individual to perform assigned duties Accountability – Accountability is a system of management. It assigns certain responsibilities to subordinates and holds them accountable for the achievement of predetermined objectives within their area of responsibility 2.6 Differentiate between responsibility and accountability, with reference to delegation Management Practice – Level 2 Future Managers

Responsibility – The obligation of an individual to perform assigned duties

Accountability – Accountability is a system of management. It assigns certain responsibilities to subordinates and holds them accountable for the achievement of predetermined objectives within their area of responsibility

Have a conversation or do an interview with one of your parents. Any other family member or with a friend on the topic: “ In the job that you are presently performing, what are your responsibilities and accountability as an employee?” Make a list of all responsibilities as mentioned Activity 2.5: Responsibility and Accountability Management Practice – Level 2 Future Managers

Have a conversation or do an interview with one of your parents. Any other family member or with a friend on the topic:

“ In the job that you are presently performing, what are your responsibilities and accountability as an employee?”

Make a list of all responsibilities as mentioned

After completing this outcome, you will be able to: Explain, with examples, the decision making task of managers Explain, with examples, the communication task of managers and suggest how cultural diversity can be accommodated in communication Explain the importance of trust in an organisation and indicate how trust affects communication 3. Identify and explain some of the tasks required of managers Management Practice – Level 2 Future Managers

After completing this outcome, you will be able to:

Explain, with examples, the decision making task of managers

Explain, with examples, the communication task of managers and suggest how cultural diversity can be accommodated in communication

Explain the importance of trust in an organisation and indicate how trust affects communication

Explain the coordinating task of managers Explain, with examples, the motivating task of managers Explain the delegation task of management and give an indication of what tasks may or may not be delegated in an organisation Explain the disciplinary task of managers and give and indication of the role of the team leader in the disciplinary process Explain the evaluation task of managers and give an indication of the role of the junior manager in assessing performance 3. Identify and explain some of the tasks required of managers Management Practice – Level 2 Future Managers

Explain the coordinating task of managers

Explain, with examples, the motivating task of managers

Explain the delegation task of management and give an indication of what tasks may or may not be delegated in an organisation

Explain the disciplinary task of managers and give and indication of the role of the team leader in the disciplinary process

Explain the evaluation task of managers and give an indication of the role of the junior manager in assessing performance

Decision making is the selection, based on some criteria of one behaviour alternative from two or more possible alternatives Can you name some examples of decision making? Decision-making conditions: Conditions of certainty Conditions of risk Conditions of uncertainty 3.1 Explain, with examples, the decision-making task of managers Management Practice – Level 2 Future Managers

Decision making is the selection, based on some criteria of one behaviour alternative from two or more possible alternatives

Can you name some examples of decision making?

Decision-making conditions:

Conditions of certainty

Conditions of risk

Conditions of uncertainty

All other functions of management would be impossible without communication Can you think of some examples of communication? Communication is vital to the sustainability of the organisation Communication in South Africa is made more complex by the many cultural and language groups 3.2 Explain, with examples, the communication task of managers and suggest how cultural diversity can be accommodated in communications Management Practice – Level 2 Future Managers

All other functions of management would be impossible without communication

Can you think of some examples of communication?

Communication is vital to the sustainability of the organisation

Communication in South Africa is made more complex by the many cultural and language groups

Refers to the inclusion of people who belong to various groups or people with different human qualities in the workplace Issues in the workplace include: Equality in the workplace Affirmative action to address past imbalances Transformation of organisations to represent the population demographics Managerial empowerment Cultural Diversity Management Practice – Level 2 Future Managers

Refers to the inclusion of people who belong to various groups or people with different human qualities in the workplace

Issues in the workplace include:

Equality in the workplace

Affirmative action to address past imbalances

Transformation of organisations to represent the population demographics

Managerial empowerment

Referring to the different cultures in South Africa, make a list of all the possible factors that may have an influence on communication or lead to communication failure Activity 2.6: Communication and cultural diversity Management Practice – Level 2 Future Managers

Referring to the different cultures in South Africa, make a list of all the possible factors that may have an influence on communication or lead to communication failure

Culture influences the direction and behaviour in the organisation Managers are concerned with understanding employees’ values and norms Culture is an asset when: It makes communication easy It assists in the decision making process It facilitates control Facilitates cooperation and productivity Cultural diversity in an organisation Management Practice – Level 2 Future Managers

Culture influences the direction and behaviour in the organisation

Managers are concerned with understanding employees’ values and norms

Culture is an asset when:

It makes communication easy

It assists in the decision making process

It facilitates control

Facilitates cooperation and productivity

Cultural diversity and communication Management Practice – Level 2 Future Managers

The importance of trust in an organisation Trust is vital for effective communication in the organisation Distrust will serve to increase defensiveness and to decrease the frequency of free expression and the likelihood of effective communication Explain the importance of trust in an organisation and indicate how trust affects communication Management Practice – Level 2 Future Managers

The importance of trust in an organisation

Trust is vital for effective communication in the organisation

Distrust will serve to increase defensiveness and to decrease the frequency of free expression and the likelihood of effective communication

Coordination means that all departments, sections and individuals within the organisation should work together to accomplish the strategic, tactical and operational goals of the organisation The degree of coordination between tasks depends on their interdependence Can you name an example of where coordination is vital in an organisation 3.4 Explain the coordinating task of management Management Practice – Level 2 Future Managers

Coordination means that all departments, sections and individuals within the organisation should work together to accomplish the strategic, tactical and operational goals of the organisation

The degree of coordination between tasks depends on their interdependence

Can you name an example of where coordination is vital in an organisation

Motivating comprises all attempts made by a manager to get his subordinates to the where they willingly strive to do their best Motivational process consists of: Need Motive Behaviour Consequence Satisfaction Feedback 3.5 Explain, with examples, the motivating task of managers Management Practice – Level 2 Future Managers

Motivating comprises all attempts made by a manager to get his subordinates to the where they willingly strive to do their best

Motivational process consists of:

Need

Motive

Behaviour

Consequence

Satisfaction

Feedback

If managers understand what motivates behaviour of the employees, they can influence the employee’s work performance Performance is determined by motivation and ability as well as the opportunity to perform Motivating task of managers Management Practice – Level 2 Future Managers

If managers understand what motivates behaviour of the employees, they can influence the employee’s work performance

Performance is determined by motivation and ability as well as the opportunity to perform

Job enlargement Refers to increasing the scope or diversity of the job, adding to the number of tasks a person performs Advantages include: Work is more varied Work is more meaningful to the employee Feeling of personal competence is encouraged The worker assumes greater responsibility Methods to be used by managers to motivate staff Management Practice – Level 2 Future Managers

Job enlargement

Refers to increasing the scope or diversity of the job, adding to the number of tasks a person performs

Advantages include:

Work is more varied

Work is more meaningful to the employee

Feeling of personal competence is encouraged

The worker assumes greater responsibility

Job enrichment Refers to the depth of the job. Dimensions added to the job include: Measurable goals Decision-making responsibility Control and feedback Methods to be used by managers to motivate staff Management Practice – Level 2 Future Managers

Job enrichment

Refers to the depth of the job.

Dimensions added to the job include:

Measurable goals

Decision-making responsibility

Control and feedback

Advantages of job enrichment include: A greater variety of tasks will provide job challenge Person will have a greater task identity Job will influence the work or lives of other people Provides greater autonomy for the person If the employee receives continuous feedback on her performance it will allow self-control over the job Management Practice – Level 2 Future Managers

Advantages of job enrichment include:

A greater variety of tasks will provide job challenge

Person will have a greater task identity

Job will influence the work or lives of other people

Provides greater autonomy for the person

If the employee receives continuous feedback on her performance it will allow self-control over the job

Competitive wage and salary structure Good working conditions Healthy and safe work environment Job security and secured working conditions Insurance and medical aid schemes Pension schemes Social interaction Recognition and appreciation Give employees responsibility Rewards and benefits Interesting and challenges tasks Promotion and advancement opportunities Career development Other factors that motivate employees Management Practice – Level 2 Future Managers

Competitive wage and salary structure

Good working conditions

Healthy and safe work environment

Job security and secured working conditions

Insurance and medical aid schemes

Pension schemes

Social interaction

Recognition and appreciation

Give employees responsibility

Rewards and benefits

Interesting and challenges tasks

Promotion and advancement opportunities

Career development

Do research by visiting an nearby organisation, on how they motivate their staff and if there are “modern motivators” used by management to motivate and retain their staff Activity 2.7: Research work Management Practice – Level 2 Future Managers

Do research by visiting an nearby organisation, on how they motivate their staff and if there are “modern motivators” used by management to motivate and retain their staff

What is delegation? Delegation is the process through which managers assign a portion of their total workload to others Delegation refers to the allocation of duties, authority and responsibilities to subordinates Can you think of some examples of delegation? 3.6 Explain the delegating tasks of management Management Practice – Level 2 Future Managers

What is delegation?

Delegation is the process through which managers assign a portion of their total workload to others

Delegation refers to the allocation of duties, authority and responsibilities to subordinates

Can you think of some examples of delegation?

Managers who train their staff to accept more responsibility are in a good position themselves to accept more authority and responsibility from higher levels of management Delegation encourages employees to exercise judgement and accept accountability Delegation improves self-confidence and willingness to take responsibility Better decisions are often taken by involving employees who are “closer to the action” and know about the practical execution of tasks Quicker decision making takes place Advantages of delegation Management Practice – Level 2 Future Managers

Managers who train their staff to accept more responsibility are in a good position themselves to accept more authority and responsibility from higher levels of management

Delegation encourages employees to exercise judgement and accept accountability

Delegation improves self-confidence and willingness to take responsibility

Better decisions are often taken by involving employees who are “closer to the action” and know about the practical execution of tasks

Quicker decision making takes place

A manager may fear her own performance evaluation will suffer if subordinates fail to do a job properly The manager may feel the subordinate can not do the job as well as she can do it Managers are often too disorganised to delegate Managers may fear that subordinates may do a better job than them Obstacles to effective delegation Management Practice – Level 2 Future Managers

A manager may fear her own performance evaluation will suffer if subordinates fail to do a job properly

The manager may feel the subordinate can not do the job as well as she can do it

Managers are often too disorganised to delegate

Managers may fear that subordinates may do a better job than them

Delegation process Management Practice – Level 2 Future Managers Decide on the task to be delegated Decide who should perform the tasks Provide resources Delegate Step in Feedback

Tasks that require skills and knowledge that are within the skills and knowledge range of the employees Tasks, where the content doesn’t require a specific skill from the employee Tasks which do not require a high level of confidentiality Tasks that can be completed by employees within the given time parameters Tasks with all the relevant data included Tasks that can be delegated Management Practice – Level 2 Future Managers

Tasks that require skills and knowledge that are within the skills and knowledge range of the employees

Tasks, where the content doesn’t require a specific skill from the employee

Tasks which do not require a high level of confidentiality

Tasks that can be completed by employees within the given time parameters

Tasks with all the relevant data included

Tasks with a high level of confidentiality Tasks where management may fear a potential leak of information Tasks for when employees are untrained or poorly motivated Tasks for which there is a clear lack of skills Tasks that cannot be delegated Management Practice – Level 2 Future Managers

Tasks with a high level of confidentiality

Tasks where management may fear a potential leak of information

Tasks for when employees are untrained or poorly motivated

Tasks for which there is a clear lack of skills

Primary objective of discipline is to motivate an employee to comply with the organisation’s performance standards. A second objective is to create or main mutual respect and trust between the supervisor and the employee Think of some examples where disciplinary action may be necessary 3.7 Explain the disciplinary task of management and give and indication of the role of the team leader in the disciplinary process Management Practice – Level 2 Future Managers

Primary objective of discipline is to motivate an employee to comply with the organisation’s performance standards.

A second objective is to create or main mutual respect and trust between the supervisor and the employee

Think of some examples where disciplinary action may be necessary

Management of subordinates in a way that prevents behaviour that needs to be disciplined Steps to create an environment that supports preventative discipline: Match the employee with the job through effective selection, testing an placement Properly orientate the employee to do the job and provide necessary training Clarify proper employee behaviour Provide frequent and constructive feedback to employees Enable employees to address their problems to management Preventative discipline Management Practice – Level 2 Future Managers

Management of subordinates in a way that prevents behaviour that needs to be disciplined

Steps to create an environment that supports preventative discipline:

Match the employee with the job through effective selection, testing an placement

Properly orientate the employee to do the job and provide necessary training

Clarify proper employee behaviour

Provide frequent and constructive feedback to employees

Enable employees to address their problems to management

Criteria that managers use to evaluate workers: Trait based criteria Behaviour based criteria Outcome based behaviour 3.8 Explain the evaluating task of managers and give an indication of the role of the junior manager in assessing worker performance Management Practice – Level 2 Future Managers

Criteria that managers use to evaluate workers:

Trait based criteria

Behaviour based criteria

Outcome based behaviour

Management and workers should come together and decide on the following with regard to worker performance: The method used to assess performance When and how many times during the year How long the assessment will be The junior manager can assess work performance, as she will be most familiar with the worker’s performance The disadvantage of the junior manager is that she might be too lenient. Why? Role of the junior manager in assessing worker performance Management Practice – Level 2 Future Managers

Management and workers should come together and decide on the following with regard to worker performance:

The method used to assess performance

When and how many times during the year

How long the assessment will be

The junior manager can assess work performance, as she will be most familiar with the worker’s performance

The disadvantage of the junior manager is that she might be too lenient. Why?

In your immediate environment, find out who is responsible for doing the work performance assessment Now that you know who is doing the assessment, write down all the key aspects that are important during the assessment of the work performance Analyse the assessment criteria as mentioned by the assessor and determine if the assessment process is fair and unbiased Activity 2.7: Research work Management Practice – Level 2 Future Managers

In your immediate environment, find out who is responsible for doing the work performance assessment

Now that you know who is doing the assessment, write down all the key aspects that are important during the assessment of the work performance

Analyse the assessment criteria as mentioned by the assessor and determine if the assessment process is fair and unbiased

Can you: Describe the management functions? List the main management functions in an organisation? Identify the resources used in an organisation? Explain the role of management in ensuring that resources are used to the best advantage? Recap Management Practice – Level 2 Future Managers

Can you:

Describe the management functions?

List the main management functions in an organisation?

Identify the resources used in an organisation?

Explain the role of management in ensuring that resources are used to the best advantage?

Can you: Explain the basic activities involved in the management process? Can you discuss the planning function? Can you discuss the organising function? Can you discuss the leading function? Can you discuss the controlling function? Do you know the difference between authority and accountability? Can you discuss the importance of delegation? Recap Management Practice – Level 2 Future Managers

Can you:

Explain the basic activities involved in the management process?

Can you discuss the planning function?

Can you discuss the organising function?

Can you discuss the leading function?

Can you discuss the controlling function?

Do you know the difference between authority and accountability?

Can you discuss the importance of delegation?

Can you: Explain some of the tasks required of managers? Explain the decision-making task? Explain the communication task? Explain the important of trust? Explain the coordinating task? Explain the motivating task? Explain the disciplinary task? Explain the evaluation task? If you can. Congratulations, you are ready to move onto the next module Recap Management Practice – Level 2 Future Managers

Can you:

Explain some of the tasks required of managers?

Explain the decision-making task?

Explain the communication task?

Explain the important of trust?

Explain the coordinating task?

Explain the motivating task?

Explain the disciplinary task?

Explain the evaluation task?

If you can. Congratulations, you are ready to move onto the next module