Management Practice 2
What we cover <ul><li>Module 1: The individual’s role within the business </li></ul><ul><li>Module 2: Management functions...
Module 1: The individual’s role within the business Future Managers  Management Practice – Level 2
Outcomes <ul><li>After completing this module, you will be able to: </li></ul><ul><li>Discuss the rights of an employee wi...
The Constitution of South Africa Future Managers  Management Practice – Level 2
<ul><li>In groups, discuss the South African Constitution Act No.108 of 1996 and comment on the following: </li></ul><ul><...
The Constitution of South Africa <ul><li>In the workplace: </li></ul><ul><ul><li>Everybody has a right to fair labour prac...
<ul><li>Either visit a business or do research and then list the current labour legislation in South Africa </li></ul>Acti...
<ul><li>There are six main Acts relating to employment. Can you name them? </li></ul><ul><ul><li>Employment Equity Act </l...
Labour Legislation Management Practice – Level 2 Future Managers
<ul><li>Promote equal opportunity and fair treatment through the elimination of unfair discrimination </li></ul><ul><li>Im...
<ul><li>To ensure that working conditions of unorganised and vulnerable workers meet minimum standards </li></ul><ul><li>T...
<ul><li>Purpose:  Advance economic development, social justice, labour peace and a democratisation of the workplace </li><...
<ul><li>No party can agree to work in unsafe conditions </li></ul><ul><li>Duties of employees include: </li></ul><ul><ul><...
<ul><li>The purpose of this Act is to: </li></ul><ul><ul><li>Develop the skills of the South African workplace </li></ul><...
<ul><li>Employ persons who find it difficult to be employed </li></ul><ul><li>Encourage workers to participate in leadersh...
<ul><li>Assist work-seekers to find work, retrenched workers to re-enter the labour market and employers to find qualified...
<ul><li>Allows for compensation to be paid to an employee, who as a result of his activities in the work situation, is par...
<ul><li>Provides for the payment of benefits to contributors towards the Unemployment Insurance Fund who become unemployed...
<ul><li>Can you guess what the six international rights of employees are? </li></ul><ul><ul><li>The right to work </li></u...
<ul><li>Divide into groups and make a list, according to your knowledge, of the rights of the South African employee </li>...
<ul><li>South African employees have the following nine rights: </li></ul><ul><ul><li>Right to work </li></ul></ul><ul><ul...
<ul><ul><li>Right to protection of safety and health </li></ul></ul><ul><ul><li>Right to security against unemployment and...
2. Identify and explain the structure, culture, procedures and concepts within an organisation Management Practice – Level...
<ul><li>Explain the terms: organisational structures, culture, procedures and concepts </li></ul><ul><li>Explain organisat...
<ul><li>Organisational Concepts </li></ul><ul><ul><li>Organisation is the result of the grouping of processes for its goal...
<ul><li>Organisational Structures </li></ul><ul><ul><li>The organisational structure is the way that jobs are formally div...
<ul><li>Line structure </li></ul><ul><li>Line and staff structure </li></ul><ul><li>Functional structure </li></ul><ul><li...
<ul><li>Organisational Culture </li></ul><ul><ul><li>The culture of an enterprise is the way things get done </li></ul></u...
<ul><li>Divide into groups and then discuss the classroom culture. Make a positive proposal to your facilitator or lecture...
<ul><li>Organisational Procedures </li></ul><ul><ul><li>Refers to the series of related steps or tasks expressed in chrono...
<ul><li>Visit a nearby organisation or business of your choice and ask management for a copy of their organisation or busi...
<ul><li>Organisations must formulate short- and long-term goals and strategies if they are to achieve their objectives. </...
<ul><li>Policies </li></ul><ul><li>Procedures </li></ul><ul><li>Conditions of employment </li></ul><ul><li>Discipline </li...
<ul><li>Broad guidelines of an enterprise </li></ul><ul><li>Guides managers and workers in making decisions </li></ul><ul>...
<ul><li>Groups must send one member to any nearby business or even the little café on the corner and ask the manager or ow...
<ul><li>The process we follow to achieve our goal </li></ul><ul><li>Policies include: </li></ul><ul><ul><li>Disciplinary a...
<ul><li>Nature or kind of payment and the value of such payment </li></ul><ul><li>Hours of work, including the minimum and...
<ul><li>Individual task </li></ul><ul><ul><li>Have a discussion with your parents about their conditions of employment. Ma...
<ul><li>According to your knowledge or experience, what is discipline and who do you think a disciplinary hearing is? </li...
<ul><li>All organisations have rules that need to be obeyed </li></ul><ul><li>Discipline can be defined as action or behav...
<ul><li>Bring a disciplinary procedure or document of any organisation to the classroom for discussion. Compare the differ...
<ul><li>To provide procedures where performance or conduct is unsatisfactory </li></ul><ul><li>To give a fair hearing </li...
Disciplinary Procedure Management Practice – Level 2 Future Managers  Written warning First offence Verbal warning and cou...
<ul><li>Not held on the basis of allegation only </li></ul><ul><li>Allegation is followed by an investigation </li></ul><u...
<ul><li>In your own words, what is a grievance? </li></ul>Activity 1.10 Management Practice – Level 2 Future Managers
<ul><li>Formal complaint </li></ul><ul><li>By the employee </li></ul><ul><li>Concerning possible violation of the labour c...
<ul><li>If an employee experiences any form of injustice, he or she may lodge a complaint with his or her immediate head, ...
<ul><li>Bring a copy of a grievance policy of any organisation to the classroom to compare the policies and to look out fo...
<ul><li>Start to talk </li></ul><ul><li>Get your subordinate’s point of view </li></ul><ul><li>Explain your point of view ...
<ul><li>What do you think the golden rules to be followed are? </li></ul><ul><ul><li>Be sympathetic </li></ul></ul><ul><ul...
<ul><li>Step 1 </li></ul><ul><ul><li>The employee discusses the grievance with the shop steward </li></ul></ul><ul><ul><li...
<ul><li>Step 2 </li></ul><ul><ul><li>The employee is represented and union and management officials are involved </li></ul...
<ul><li>Step 4 </li></ul><ul><ul><li>The parties agree to submit the dispute to a neutral third party for arbitration </li...
<ul><li>Workplace Forum </li></ul><ul><ul><li>A workplace forum is where workers are represented through their members ele...
<ul><li>In your own words, what is your understanding of what a workplace forum is and what will be its basic functions or...
<ul><li>Members of a workplace forum must meet regularly with all the workers in the workplace </li></ul><ul><li>It must a...
2.3 The organisational structure is illustrated in the form of an organogram Management Practice – Level 2 Future Managers...
Marketing Department Management Practice – Level 2 Future Managers  Marketing Manager Advertising manager Marketing resear...
Overall Organisational Structure Management Practice – Level 2 Future Managers  Managing Director General management Produ...
<ul><li>Can you name some of the roles expected from an employee? </li></ul><ul><ul><li>Use their knowledge and skills to ...
<ul><li>In your groups, brainstorm on what will happen if an individual or employee doesn’t understand his role in the org...
<ul><li>Inability to perform the task </li></ul><ul><li>Low productivity </li></ul><ul><li>Making mistakes – wastage </li>...
<ul><li>Primary Functions </li></ul><ul><ul><li>Planning  </li></ul></ul><ul><ul><li>Organising  </li></ul></ul><ul><ul><l...
<ul><li>Decision making </li></ul><ul><li>Communication </li></ul><ul><li>Motivation </li></ul><ul><li>Co-ordination </li>...
<ul><li>After completing this outcome, you will be able to: </li></ul><ul><ul><li>Explain the manner in which as business ...
<ul><li>Can you explain the ways a business functions with respect to each of the following? </li></ul><ul><ul><li>Custome...
<ul><li>Q: What is a management environment? </li></ul><ul><li>A: The management or business environment is defined as all...
<ul><li>Divide into groups and then decide on what the internal environment consists of </li></ul>Activity 1.14 Research M...
<ul><li>Consists of the organisation itself </li></ul><ul><li>Management plans, organises, leads and controls </li></ul><u...
<ul><li>Now that you know what the internal environment is, discuss in your groups what the external environment is </li><...
<ul><li>Brainstorm possible external environment factors that influence the organisation </li></ul>Activity 1.16 Managemen...
<ul><li>Q: What factors make up the external environment? </li></ul><ul><li>A: </li></ul>The External Environment Manageme...
<ul><li>Divide into groups and then list the external environmental factors. Analyse the influence of each factor on the o...
<ul><li>Can you: </li></ul><ul><li>Discuss the rights of an employee within the workplace? </li></ul><ul><ul><li>Can you r...
<ul><li>Identify and explain the structure, culture, procedures and concepts within an organisation? </li></ul><ul><ul><li...
<ul><li>Do you know the difference between the internal and external environment of the business? </li></ul><ul><ul><li>Ca...
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NCV 2 Management Practice Hands-On Support Slide Show - Module 1

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This slide show complements the learner guide NCV 2 Management Practice Hands-On Training by Bert Eksteen, published by Future Managers Pty Ltd. For more information visit our website www.futuremanagers.net

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NCV 2 Management Practice Hands-On Support Slide Show - Module 1

  1. 1. Management Practice 2
  2. 2. What we cover <ul><li>Module 1: The individual’s role within the business </li></ul><ul><li>Module 2: Management functions and activities </li></ul><ul><li>Module 3: Basic legislation </li></ul><ul><li>Module 4: Business Ethics </li></ul><ul><li>Module 5: Record Keeping </li></ul><ul><li>Module 6: Change management </li></ul>Future Managers Management Practice – Level 2
  3. 3. Module 1: The individual’s role within the business Future Managers Management Practice – Level 2
  4. 4. Outcomes <ul><li>After completing this module, you will be able to: </li></ul><ul><li>Discuss the rights of an employee within the workplace </li></ul><ul><li>Identify and explain the structure, culture procedures and concepts within an organisation </li></ul><ul><li>Discuss how business functions range. Business functions include aspects such as customers, deadlines, markets, quality, profit and environment </li></ul>Future Managers Management Practice – Level 2
  5. 5. The Constitution of South Africa Future Managers Management Practice – Level 2
  6. 6. <ul><li>In groups, discuss the South African Constitution Act No.108 of 1996 and comment on the following: </li></ul><ul><ul><li>What was the overall objective of the Act? </li></ul></ul>Activity 1.1 Management Practice – Level 2 Future Managers
  7. 7. The Constitution of South Africa <ul><li>In the workplace: </li></ul><ul><ul><li>Everybody has a right to fair labour practices </li></ul></ul><ul><ul><li>Every worker has the right to form and join a trade union, to participate in the activities of a trade union and to strike </li></ul></ul><ul><ul><li>Every employer has the right to form and join an employer’s organisation and to participate in the activities of an employers’ organisation </li></ul></ul><ul><ul><li>Every trade union and employers’ organisation has the right to determine its own activities, to organise, to bargain collectively and to form and join a federation </li></ul></ul><ul><ul><li>Every trade union, employers’ organisation and employer has the right to engage in collective bargaining </li></ul></ul>Future Managers Management Practice – Level 2
  8. 8. <ul><li>Either visit a business or do research and then list the current labour legislation in South Africa </li></ul>Activity 1.2 Management Practice – Level 2 Future Managers
  9. 9. <ul><li>There are six main Acts relating to employment. Can you name them? </li></ul><ul><ul><li>Employment Equity Act </li></ul></ul><ul><ul><li>Basic Conditions of Employment Act </li></ul></ul><ul><ul><li>Labour Relations Act </li></ul></ul><ul><ul><li>Occupational Health and Safety Act </li></ul></ul><ul><ul><li>Skills Development Act </li></ul></ul><ul><ul><li>Compensation for Occupational Illnesses and Diseases Act </li></ul></ul><ul><ul><li>Unemployment Insurance Act </li></ul></ul>1.1 Current Labour Legislation Management Practice – Level 2 Future Managers
  10. 10. Labour Legislation Management Practice – Level 2 Future Managers
  11. 11. <ul><li>Promote equal opportunity and fair treatment through the elimination of unfair discrimination </li></ul><ul><li>Implementing affirmative action measures to redress disadvantages in employment experienced by designated groups </li></ul>Employment Equity Act Management Practice – Level 2 Future Managers
  12. 12. <ul><li>To ensure that working conditions of unorganised and vulnerable workers meet minimum standards </li></ul><ul><li>To remove rigidities and inefficiencies from the regulation of minimum conditions of employment and to promote flexibility </li></ul>Basic Conditions of Employment Act Management Practice – Level 2 Future Managers
  13. 13. <ul><li>Purpose: Advance economic development, social justice, labour peace and a democratisation of the workplace </li></ul><ul><li>Objectives: Realise and regulate the rights of workers and employers </li></ul><ul><li>Formation of workplace forums </li></ul><ul><ul><li>Made up of workers and junior management </li></ul></ul><ul><ul><li>Promote the interest of all workers </li></ul></ul>Labour Relations Act Management Practice – Level 2 Future Managers
  14. 14. <ul><li>No party can agree to work in unsafe conditions </li></ul><ul><li>Duties of employees include: </li></ul><ul><ul><li>To take reasonable care for the health and safety of himself or other persons who may be affected by his acts or omissions </li></ul></ul><ul><ul><li>Perform any duty that is required to comply with the Act </li></ul></ul><ul><ul><li>Carry out any lawful order given to him and obey the health and safety laws </li></ul></ul>Occupational Health and Safety Act Management Practice – Level 2 Future Managers
  15. 15. <ul><li>The purpose of this Act is to: </li></ul><ul><ul><li>Develop the skills of the South African workplace </li></ul></ul><ul><ul><li>Increase the levels of investment in education and training in the labour market and improve the return on investment </li></ul></ul><ul><ul><li>Use the workplace as an active learning environment, to provide employees the opportunities to acquire new skills, and to provide opportunities fore new entrants to the labour market to gain work experience </li></ul></ul>Skills Development Act Management Practice – Level 2 Future Managers
  16. 16. <ul><li>Employ persons who find it difficult to be employed </li></ul><ul><li>Encourage workers to participate in leadership and other training programmes </li></ul><ul><li>Improve the employment prospects of persons previously disadvantaged by unfair discrimination </li></ul><ul><li>Ensure the quality of education and training in and for the workplace </li></ul>Skills Development Act Management Practice – Level 2 Future Managers
  17. 17. <ul><li>Assist work-seekers to find work, retrenched workers to re-enter the labour market and employers to find qualified employees </li></ul><ul><li>Provide and regulate employment services </li></ul>Skills Development Act Management Practice – Level 2 Future Managers
  18. 18. <ul><li>Allows for compensation to be paid to an employee, who as a result of his activities in the work situation, is partially or totally disabled, or contracts an occupational disease </li></ul>Compensation for Occupational Injuries and Diseases Management Practice – Level 2 Future Managers
  19. 19. <ul><li>Provides for the payment of benefits to contributors towards the Unemployment Insurance Fund who become unemployed. </li></ul>Unemployment Insurance Act Management Practice – Level 2 Future Managers Did you know: The band UB40 got its name from the form for claiming unemployment benefit in the United Kingdom
  20. 20. <ul><li>Can you guess what the six international rights of employees are? </li></ul><ul><ul><li>The right to work </li></ul></ul><ul><ul><li>The right to freedom of association </li></ul></ul><ul><ul><li>The right to collective bargaining </li></ul></ul><ul><ul><li>The right to strike </li></ul></ul><ul><ul><li>The right to protection </li></ul></ul><ul><ul><li>The right to training </li></ul></ul>1.2 Rights of employees Management Practice – Level 2 Future Managers
  21. 21. <ul><li>Divide into groups and make a list, according to your knowledge, of the rights of the South African employee </li></ul><ul><li>You may refer to the international rights of employees but keep your focus on the South African situation </li></ul>Activity 1.3 Management Practice – Level 2 Future Managers
  22. 22. <ul><li>South African employees have the following nine rights: </li></ul><ul><ul><li>Right to work </li></ul></ul><ul><ul><li>Right to fair remuneration and conditions of service </li></ul></ul><ul><ul><li>Right of access to training and retraining </li></ul></ul><ul><ul><li>Right to organise and belong to a trade union </li></ul></ul><ul><ul><li>Right to negotiate and bargain collectively </li></ul></ul>Rights of South African Employees Management Practice – Level 2 Future Managers
  23. 23. <ul><ul><li>Right to protection of safety and health </li></ul></ul><ul><ul><li>Right to security against unemployment and the payment of amounts to dependants of deceased contributors </li></ul></ul><ul><ul><li>Right to security in the event of injury on duty </li></ul></ul><ul><ul><li>Right to job security and protection against unfair labour practices </li></ul></ul>Rights of South African Employees Management Practice – Level 2 Future Managers Can you match each right with an Act? ? ?
  24. 24. 2. Identify and explain the structure, culture, procedures and concepts within an organisation Management Practice – Level 2 Future Managers
  25. 25. <ul><li>Explain the terms: organisational structures, culture, procedures and concepts </li></ul><ul><li>Explain organisational terminology . Procedures and concepts include organisational policy with regard to: conditions of employment, disciplinary, grievance and employee representation </li></ul><ul><li>Illustrate the structure of an organisation in an organogram. Organisational structures include overall, departmental, work group and human resource structures </li></ul><ul><li>Discuss and reflect upon the individual’s role within an organisation </li></ul><ul><li>Explain the purpose of understanding an individual’s role in an organisation </li></ul><ul><li>List and explain the management functions and give an indication of who in a structured environment is responsible for each function </li></ul>Outcomes Management Practice – Level 2 Future Managers
  26. 26. <ul><li>Organisational Concepts </li></ul><ul><ul><li>Organisation is the result of the grouping of processes for its goals be reached as efficiently as possible </li></ul></ul><ul><ul><li>Organising is the process of creating an organisation’s structure so that members of the organisation can work together effectively to achieve the organisational objectives </li></ul></ul>2.1 Explain the terms organisational structure, culture, procedures and other related concepts Management Practice – Level 2 Future Managers
  27. 27. <ul><li>Organisational Structures </li></ul><ul><ul><li>The organisational structure is the way that jobs are formally divided, grouped and co-ordinated. </li></ul></ul><ul><ul><li>The purpose of an organisational structure is to establish a productive enterprise </li></ul></ul>2.1 Explain the terms organisational structure, culture, procedures and other related concepts Management Practice – Level 2 Future Managers
  28. 28. <ul><li>Line structure </li></ul><ul><li>Line and staff structure </li></ul><ul><li>Functional structure </li></ul><ul><li>Product or project structure </li></ul><ul><li>Matrix structure </li></ul>Types of Organisational Structure Management Practice – Level 2 Future Managers Try to guess what each structure would look like
  29. 29. <ul><li>Organisational Culture </li></ul><ul><ul><li>The culture of an enterprise is the way things get done </li></ul></ul><ul><ul><li>Refers directly to the internal environment of the enterprise </li></ul></ul><ul><ul><li>Reflects the norms and values of the formal structure of the enterprise, as well as the history of the enterprise, the types of people who work for the enterprise, the work processes and the way of communication </li></ul></ul>2.1 Explain the terms organisational structure, culture, procedures and other related concepts Management Practice – Level 2 Future Managers
  30. 30. <ul><li>Divide into groups and then discuss the classroom culture. Make a positive proposal to your facilitator or lecturer on how they can improve or better the culture. </li></ul>Activity 1.4 Management Practice – Level 2 Future Managers
  31. 31. <ul><li>Organisational Procedures </li></ul><ul><ul><li>Refers to the series of related steps or tasks expressed in chronological order to achieve a specific purpose </li></ul></ul><ul><li>Organisational Organogram </li></ul><ul><ul><li>The formal structure of the organisation, indicating each members position in the organisation as well as his/her responsibility </li></ul></ul>2.1 Explain the terms organisational structure, culture, procedures and other related concepts Management Practice – Level 2 Future Managers
  32. 32. <ul><li>Visit a nearby organisation or business of your choice and ask management for a copy of their organisation or business organogram. Bring the examples to the classroom and then in your groups, study the different organograms and determine what type of organisation structure it is. </li></ul>Activity 1.5 Research on organograms Management Practice – Level 2 Future Managers
  33. 33. <ul><li>Organisations must formulate short- and long-term goals and strategies if they are to achieve their objectives. </li></ul><ul><li>After the planning is done, the organisation can draw up formal policies. </li></ul>Organisational Policy and Procedures Management Practice – Level 2 Future Managers
  34. 34. <ul><li>Policies </li></ul><ul><li>Procedures </li></ul><ul><li>Conditions of employment </li></ul><ul><li>Discipline </li></ul><ul><li>Grievances </li></ul><ul><li>Employee Representation </li></ul>2.2 Organisational Terminology Procedures and concepts including organisational policy with regard to conditions of employment, discipline, grievance and employee representation Management Practice – Level 2 Future Managers
  35. 35. <ul><li>Broad guidelines of an enterprise </li></ul><ul><li>Guides managers and workers in making decisions </li></ul><ul><li>Ensure that decisions are consistent with the organisation’s goals </li></ul><ul><li>Guided by the laws of the country </li></ul><ul><li>Reflect the values of workers and management </li></ul>What is a policy? Management Practice – Level 2 Future Managers
  36. 36. <ul><li>Groups must send one member to any nearby business or even the little café on the corner and ask the manager or owner to give them a copy of one of their own policies. Bring the policy to the group and write down the “guidelines” or “rules” of the policy. </li></ul>Activity Management Practice – Level 2 Future Managers
  37. 37. <ul><li>The process we follow to achieve our goal </li></ul><ul><li>Policies include: </li></ul><ul><ul><li>Disciplinary action </li></ul></ul><ul><ul><li>Grievances </li></ul></ul><ul><ul><li>Employee representation </li></ul></ul>What is a procedure? Management Practice – Level 2 Future Managers
  38. 38. <ul><li>Nature or kind of payment and the value of such payment </li></ul><ul><li>Hours of work, including the minimum and maximum hours per week </li></ul><ul><li>Annual leave </li></ul><ul><li>Sick leave </li></ul><ul><li>Contributions to a pension fund or medical aid </li></ul><ul><li>Intervals of payment </li></ul><ul><li>Overtime </li></ul><ul><li>Restrictions on the employee </li></ul>Conditions of employment Management Practice – Level 2 Future Managers What Act does this relate to?
  39. 39. <ul><li>Individual task </li></ul><ul><ul><li>Have a discussion with your parents about their conditions of employment. Make a list of conditions linked to their contract or the permanent position held by them in the organisation </li></ul></ul><ul><li>Group task </li></ul><ul><ul><li>In your groups, compare the conditions of employment and write down the differences as well as a “new or unique” condition of employment. </li></ul></ul><ul><li>Differences </li></ul><ul><ul><li>List new or unique conditions of employment </li></ul></ul>Activity 1.7 Management Practice – Level 2 Future Managers
  40. 40. <ul><li>According to your knowledge or experience, what is discipline and who do you think a disciplinary hearing is? </li></ul>Activity 1.8 Management Practice – Level 2 Future Managers
  41. 41. <ul><li>All organisations have rules that need to be obeyed </li></ul><ul><li>Discipline can be defined as action or behaviour on the part of the authority in an organisation aimed at restraining all employees from behaviour that threatens to disrupt the functioning of the organisation </li></ul>Discipline Management Practice – Level 2 Future Managers
  42. 42. <ul><li>Bring a disciplinary procedure or document of any organisation to the classroom for discussion. Compare the different procedures and write down the differences, if any </li></ul>Activity 1.9 Management Practice – Level 2 Future Managers
  43. 43. <ul><li>To provide procedures where performance or conduct is unsatisfactory </li></ul><ul><li>To give a fair hearing </li></ul><ul><li>To establish facts </li></ul><ul><li>To clearly define the alleged transgression and ascertain guilt </li></ul><ul><li>To ensure fair and just treatment </li></ul>Disciplinary hearing Management Practice – Level 2 Future Managers
  44. 44. Disciplinary Procedure Management Practice – Level 2 Future Managers Written warning First offence Verbal warning and counselling Hearing and final written warning Hearing and dismissal Arbitration, appeal or review 2 nd Offence 2 nd serious or 3 rd offence 1 st or 2 nd very serious; 3 rd or 4 th serious offence Appeal
  45. 45. <ul><li>Not held on the basis of allegation only </li></ul><ul><li>Allegation is followed by an investigation </li></ul><ul><li>Once this is done, decision is made whether to hold a hearing </li></ul><ul><li>Employee receives timeous notice </li></ul><ul><li>Notification in understandable writing </li></ul><ul><li>Clearly states allegation, why this is a breach of discipline and the rights of the employee </li></ul><ul><li>Employee may ask for further information </li></ul><ul><li>Employee may request postponement </li></ul><ul><li>Employee entitled to representation </li></ul>Disciplinary hearing Management Practice – Level 2 Future Managers
  46. 46. <ul><li>In your own words, what is a grievance? </li></ul>Activity 1.10 Management Practice – Level 2 Future Managers
  47. 47. <ul><li>Formal complaint </li></ul><ul><li>By the employee </li></ul><ul><li>Concerning possible violation of the labour contract </li></ul>What is a grievance? Management Practice – Level 2 Future Managers
  48. 48. <ul><li>If an employee experiences any form of injustice, he or she may lodge a complaint with his or her immediate head, with the idea that the situation or differences will be settled as quickly as possible </li></ul>Grievance Policy Management Practice – Level 2 Future Managers
  49. 49. <ul><li>Bring a copy of a grievance policy of any organisation to the classroom to compare the policies and to look out for any differences. </li></ul>Activity 1.11 Management Practice – Level 2 Future Managers
  50. 50. <ul><li>Start to talk </li></ul><ul><li>Get your subordinate’s point of view </li></ul><ul><li>Explain your point of view </li></ul><ul><li>Resolve disagreements </li></ul><ul><li>Work out action plans </li></ul>Grievance handling Management Practice – Level 2 Future Managers
  51. 51. <ul><li>What do you think the golden rules to be followed are? </li></ul><ul><ul><li>Be sympathetic </li></ul></ul><ul><ul><li>Understand perceptions </li></ul></ul><ul><ul><li>Ensure privacy </li></ul></ul><ul><ul><li>Listen without interruption </li></ul></ul><ul><ul><li>Analyse the situation and identify the real problem </li></ul></ul><ul><ul><li>Don’t take grievances personally </li></ul></ul><ul><ul><li>If you are not serious, refer to another stage </li></ul></ul><ul><ul><li>Don’t answer if you don’t know </li></ul></ul><ul><ul><li>Don’t make promises you can’t keep </li></ul></ul><ul><ul><li>Summarise and confirm in writing to employee and retain a copy on file </li></ul></ul>Golden rules Management Practice – Level 2 Future Managers
  52. 52. <ul><li>Step 1 </li></ul><ul><ul><li>The employee discusses the grievance with the shop steward </li></ul></ul><ul><ul><li>The steward screens complaints and persuades employees to drop insignificant ones </li></ul></ul><ul><ul><li>Steward investigates the grievance and fills out a grievance form </li></ul></ul><ul><ul><li>The written grievance is delivered to the supervisor and a meeting is held </li></ul></ul>Grievance procedure Management Practice – Level 2 Future Managers
  53. 53. <ul><li>Step 2 </li></ul><ul><ul><li>The employee is represented and union and management officials are involved </li></ul></ul><ul><ul><li>If employee and unions are not satisfied with decisions reached, they may appeal </li></ul></ul><ul><li>Step 3 </li></ul><ul><ul><li>Employee is represented by a union grievance committee </li></ul></ul><ul><ul><li>Management hears case and issues decision </li></ul></ul><ul><ul><li>If employee and union are still unhappy, the may appeal for arbitration </li></ul></ul>Grievance procedure Management Practice – Level 2 Future Managers
  54. 54. <ul><li>Step 4 </li></ul><ul><ul><li>The parties agree to submit the dispute to a neutral third party for arbitration </li></ul></ul><ul><ul><li>Arbiter listens to both sides and renders a decision </li></ul></ul><ul><ul><li>The arbiter’s decision is binding and must be accepted by both sides. It cannot be appealed further </li></ul></ul>Grievance procedure Management Practice – Level 2 Future Managers
  55. 55. <ul><li>Workplace Forum </li></ul><ul><ul><li>A workplace forum is where workers are represented through their members elected to serve in the forum. It is important to know that workplace forums are worker-driven and not trade union-driven </li></ul></ul>Employee representation Management Practice – Level 2 Future Managers
  56. 56. <ul><li>In your own words, what is your understanding of what a workplace forum is and what will be its basic functions or role it has to fulfil? </li></ul>Activity 1.12 Management Practice – Level 2 Future Managers
  57. 57. <ul><li>Members of a workplace forum must meet regularly with all the workers in the workplace </li></ul><ul><li>It must also meet regularly with the employer </li></ul><ul><li>The employer must present a report on its financial and employment situation, its performance since the last report and its expected performance in the short- and long-term </li></ul><ul><li>Must consult with the forum on any matters arising from the report that may affect workers </li></ul><ul><li>Employer must provide the workplace forum with facilities so that it can perform its functions </li></ul><ul><li>Forum members are entitled to a reasonable time off during working hours with pay to perform their functions </li></ul><ul><li>Forums aim to promote participative management and improved relations </li></ul>Workplace forum procedure Management Practice – Level 2 Future Managers
  58. 58. 2.3 The organisational structure is illustrated in the form of an organogram Management Practice – Level 2 Future Managers Human Resources Manager Human Resource Provisioning Human resource planning, recruitment, selection, placement and induction Human Resource Maintenance Compensation and remuneration, transfers and promotions, employee services, health and safety, labour relations Human Resource Development Training and development, performance evaluation
  59. 59. Marketing Department Management Practice – Level 2 Future Managers Marketing Manager Advertising manager Marketing research manager General sales manager Sales promotion manager Customer relations manager
  60. 60. Overall Organisational Structure Management Practice – Level 2 Future Managers Managing Director General management Production Financial Administrative Human Resources Public relations Marketing Purchasing Quality management Research and development
  61. 61. <ul><li>Can you name some of the roles expected from an employee? </li></ul><ul><ul><li>Use their knowledge and skills to do the appointed tasks </li></ul></ul><ul><ul><li>Learn new aspects of the job </li></ul></ul><ul><ul><li>Solve problems </li></ul></ul><ul><ul><li>Work productively </li></ul></ul><ul><ul><li>Work as a member of a group </li></ul></ul><ul><ul><li>Plan and organise own work and work of subordinates </li></ul></ul><ul><ul><li>To accept and carry out instructions </li></ul></ul><ul><ul><li>Accept the organisation’s values, norms and goals </li></ul></ul><ul><ul><li>Interact with other employees on a social level </li></ul></ul><ul><ul><li>Be loyal to the organisation </li></ul></ul><ul><ul><li>Self-development outside working hours </li></ul></ul>2.4 The role of the individual in the organisation Management Practice – Level 2 Future Managers
  62. 62. <ul><li>In your groups, brainstorm on what will happen if an individual or employee doesn’t understand his role in the organisation </li></ul>Activity 1.13 Management Practice – Level 2 Future Managers
  63. 63. <ul><li>Inability to perform the task </li></ul><ul><li>Low productivity </li></ul><ul><li>Making mistakes – wastage </li></ul><ul><li>Organisational goals not achieved </li></ul><ul><li>Absenteeism </li></ul><ul><li>Confusion and uncertainty </li></ul><ul><li>Individual is uncomfortable and unhappy </li></ul><ul><li>Negative influence on relationships within the organisation </li></ul>Consequences of not understanding your role Management Practice – Level 2 Future Managers
  64. 64. <ul><li>Primary Functions </li></ul><ul><ul><li>Planning </li></ul></ul><ul><ul><li>Organising </li></ul></ul><ul><ul><li>Leading </li></ul></ul><ul><ul><li>Controlling </li></ul></ul>2.5 Management Functions are listed and explained Management Practice – Level 2 Future Managers
  65. 65. <ul><li>Decision making </li></ul><ul><li>Communication </li></ul><ul><li>Motivation </li></ul><ul><li>Co-ordination </li></ul><ul><li>Delegation </li></ul><ul><li>Disciplining </li></ul>Secondary Functions Management Practice – Level 2 Future Managers
  66. 66. <ul><li>After completing this outcome, you will be able to: </li></ul><ul><ul><li>Explain the manner in which as business functions </li></ul></ul><ul><ul><li>Explain the difference between the internal and external environment of a business </li></ul></ul>3. Discuss the range of business function such as customers, deadlines, markets, quality, profit and environment Management Practice – Level 2 Future Managers
  67. 67. <ul><li>Can you explain the ways a business functions with respect to each of the following? </li></ul><ul><ul><li>Customers </li></ul></ul><ul><ul><li>Deadlines </li></ul></ul><ul><ul><li>Markets </li></ul></ul><ul><ul><li>Quality </li></ul></ul><ul><ul><li>Profit </li></ul></ul><ul><ul><li>Environment </li></ul></ul>3.1 Business functioning Management Practice – Level 2 Future Managers
  68. 68. <ul><li>Q: What is a management environment? </li></ul><ul><li>A: The management or business environment is defined as all those factors or variables, both inside and outside the organisation, that may influence the continued and successful existence of the organisation </li></ul>3.2 Explain the difference between the internal and external business environment Management Practice – Level 2 Future Managers
  69. 69. <ul><li>Divide into groups and then decide on what the internal environment consists of </li></ul>Activity 1.14 Research Management Practice – Level 2 Future Managers
  70. 70. <ul><li>Consists of the organisation itself </li></ul><ul><li>Management plans, organises, leads and controls </li></ul><ul><li>Management controls the variables which are: </li></ul><ul><ul><li>The mission and goals of the organisation </li></ul></ul><ul><ul><li>Organisational strategies </li></ul></ul><ul><ul><li>Various management functions </li></ul></ul><ul><ul><li>Resources of the organisation </li></ul></ul><ul><ul><li>Organisational culture </li></ul></ul>The internal or micro environment Management Practice – Level 2 Future Managers
  71. 71. <ul><li>Now that you know what the internal environment is, discuss in your groups what the external environment is </li></ul>Activity 1.15 Research Management Practice – Level 2 Future Managers
  72. 72. <ul><li>Brainstorm possible external environment factors that influence the organisation </li></ul>Activity 1.16 Management Practice – Level 2 Future Managers
  73. 73. <ul><li>Q: What factors make up the external environment? </li></ul><ul><li>A: </li></ul>The External Environment Management Practice – Level 2 Future Managers Market Environment Macro Environment Consumers Political environment Suppliers Economic environment Competitors Technological environment Intermediaries Social environment Public / media Legal environment Opportunities and threats National environment Investors International environment Labour Unions Ecological environment
  74. 74. <ul><li>Divide into groups and then list the external environmental factors. Analyse the influence of each factor on the organisation and respond how the organisation can absorb these influences or factors to it’s advantage. </li></ul>Activity 1.17 Management Practice – Level 2 Future Managers
  75. 75. <ul><li>Can you: </li></ul><ul><li>Discuss the rights of an employee within the workplace? </li></ul><ul><ul><li>Can you remember the labour legislation? </li></ul></ul><ul><ul><li>Can you recall the rights of employees? </li></ul></ul>Recap Management Practice – Level 2 Future Managers
  76. 76. <ul><li>Identify and explain the structure, culture, procedures and concepts within an organisation? </li></ul><ul><ul><li>Can you explain the terminology? </li></ul></ul><ul><ul><li>Can you discuss conditions of employment, disciplinary policy, grievance policy and employee representation? </li></ul></ul><ul><ul><li>Can you describe and draw an organogram? </li></ul></ul><ul><ul><li>Can you describe an individual’s role in the organisation and say what the consequences are if the role is not well defined? </li></ul></ul><ul><ul><li>Can you explain management functions in an organisation? </li></ul></ul>Recap Management Practice – Level 2 Future Managers
  77. 77. <ul><li>Do you know the difference between the internal and external environment of the business? </li></ul><ul><ul><li>Can you explain the internal environment? </li></ul></ul><ul><ul><li>Can you name the factors in the market and the macro environment </li></ul></ul><ul><li>If you can. Congratulations, you are ready to move onto the next module </li></ul>Recap Management Practice – Level 2 Future Managers

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