Mobile  Communications  Recording for UK  FSA ComplianceCreated with                     shaping tomorrow with you
Overview                                                                300,000 users through two well-recognised high str...
Are You Doing this for the First Time?                                                      1171_natterbox_diagram2We have...
Contact:Stuart FinnesFujitsu Services,22 Baker Street,                                      Copyright © Fujitsu Services L...
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Mobile Communications Recording for UK FSA Compliance from Fujitsu and Natterbox

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Together with Natterbox, Fujitsu can help Financial Institutions achieve regulatory compliance with the new FSA mobile communications recording rules. Natterbox’s market leading and innovative product is backed by Fujitsu’s global telecom expertise and helpdesk services to provide a resilient mobile communications recording and retention management solution.

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Mobile Communications Recording for UK FSA Compliance from Fujitsu and Natterbox

  1. 1. Mobile Communications Recording for UK FSA ComplianceCreated with shaping tomorrow with you
  2. 2. Overview 300,000 users through two well-recognised high street brands.The UK Financial Services and Markets Act 2000, has been Fujitsu is proud to work with Natterbox to bring market leadingamended to include the recording of mobile communications innovation to our customers. Fujitsu and Natterbox togethermade by advisors to their clients from mobile devices issued for bring mobile communications recording and retentionbusiness purposes from 14th November 2011. It is imperative management to Financial Institutions, supported by Fujitsu’sthat Financial Services Institutions comply with the regulation international network of helpdesks and world class businessby this date whilst maintaining an unimpeded service for their continuity services. Our people, our unique technology andclients. Recorded mobile communications must be held in an our commitment to establishing long term relationships alignenvironment which ensures controlled access to the system with directly with our customers business objectives.visibility to an audit trail. The recorded data must be stored for atleast six months. The Solution – Will it be Ready in Time? Fujitsu understands the importance of the timeliness of theEnabling You to be FSA Compliant service introduction. We have carried out detailed due diligenceTogether with Natterbox, Fujitsu can help Financial Institutions on the Natterbox technology and our own ability to deliver allachieve regulatory compliance with the new FSA mobile the elements of the service required to be operational by 14thcommunications recording rules. Natterbox’s market leading November 2011. We are confident that we can support Financialand innovative product is backed by Fujitsu’s global telecom Institutions in meeting the necessary timescales, subject toexpertise and helpdesk services to provide a resilient mobile contract. Our solution can be fully implemented in six weeks,communications recording and retention management solution. assuming we have the necessary contract and data points inToday, Fujitsu already provides MVNE (Mobile Virtual Network place. The different stages of deployment are outlined in theEnabler) services for a major mobile network operator, in turn diagram below.offering MVNO (Mobile Virtual Network Operator) services to Weeks 1 & 2 Week 3 Week 4 Weeks 5 & 6 Setup / Initiation preparation Deployment Provisioning■ Current provider details ■ Obtain PAC codes ■ Apply PAC ■ Onsite with users■ User details, type, phone ■ Obtain Unlock codes ■ Email instructions ■ Users will ignore number – sufficient for PAC instruction ■ Configure service ■ SIM delivery■ Device unlock status ■ VIP users ■ Service design signoff ■ Online registration■ Device make, model, IMEI ■ Phone unlocking – required for unlock ■ New phone setup■ Delivery location – Office is default■ Service configuration requirements2
  3. 3. Are You Doing this for the First Time? 1171_natterbox_diagram2We have experience in setting up and runningsimilar services and also the logistics involved in On Premises Optional Recordingthe deployment and migration of mobile services CRM Integrationfor large numbers of users, including within ourown organisation. Based on our experience, Onsite Recordingwe are confident the timescales required arepossible, providing we achieve focus on some ofthe key activities that will determine the criticalpath. Examples of this would be working jointly Cloudtogether to capture all the logistical data of end (Off Premises Recording)users’ devices and mobile phone numbers to Secure, Redundantensure seamless device unlocking and number Storage Policy Engineporting. We have recently carried out a mobile Secure Online Web Access And Controlmigration programme for over 11,000 usersand 17,000 devices in the UK. We are confidentthat we can meet FSA timescales with minimal Mobiledisruption to clients. Operator Mobile UserInevitably, there may be future changes in Callerlegislation and other legal requirements thatwill need to be met. This means the choice ofsolution should have a degree of flexibility in Fujitsu and Natterbox in Partnershiporder to accommodate these requirements. Fujitsu chose Natterbox as our exclusive technology partner for mobile communications recording due to their:Confidence in our SolutionEase of Implementation, Full Compliance and Scalable Growth ■ Current and core technologyAs a world leading systems integrator evaluating solutions for ■ History with compliance solutions for email, particularlyimplementing FSA’s regulation for Financial Institutions, Fujitsu around secure storage, retention policy management,performed due diligence on two technology strategies for access management and auditachieving compliance: ■ History of working with Fujitsu over the last decade ■ Software installed on the user’s mobile device ■ Supply chain through the maturity of Natterbox’s MVNO ■ Network and cloud computing based solution, on-net or and relationship with the mobile network operator via MVNO ■ Complete coverage of devices, with necessary licences inWe concluded that a network based solution, either on- place where required e.g. RIM licence for Blackberrynet or via MVNO, was the most robust solution to achieveFSA compliance for mobile communications recording and ■ Roadmap for product innovation and growthaccordingly we decided to bring to market an MVNO-based The Fujitsu partnership complements Natterbox’s technologysolution. With such a solution, the disruption to your advisors and innovation with our renowned service delivery capability,would be limited to a SIM card swap for their mobile devices. global coverage, highly secure Data Centres and networks.The advantages are many, with an array of value added servicesavailable via a fully managed, pay by use network service. Our longstanding telecoms history and supplier relationshipsThe speed of deployment, provisioning, flexibility, agility and that are both broad and deep, allow us to drive costs downscalable growth path delivered by a network-based solution and provide a world class service to our joint, end customers.represent compelling benefits for your organisation. 3
  4. 4. Contact:Stuart FinnesFujitsu Services,22 Baker Street, Copyright © Fujitsu Services Ltd 2011. All rights reserved. No partLondon, of this document may be reproduced, stored or transmitted inW1U 3BW any form without prior written permission of Fujitsu Services Ltd. Fujitsu Services Ltd endeavours to ensure that the informationTel: +44 (0) 7867 829 623 in this document is correct and fairly stated, but does not acceptEmail: Stuart.finnes@uk.fujitsu.com liability for any errors or omissions.Web: uk.fujitsu.com 1171/08.11/IDEAS BRA01

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