Leading Tech Teams

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Workshop from I T.A.K.E. Unconference 2014 on how to lead technical teams.

Topics covered:
- Five duties of technical leaders
- Change management process
- How to communicate effectively

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Leading Tech Teams

  1. 1. Leading Technical Teams I T.A.K.E. Unconference 2014 Leading Technical Teams Flavius Stef | I T.A.K.E. Unconference 2014 1.0
  2. 2. Leading Technical Teams I T.A.K.E. Unconference 2014 Agenda Why should people follow you? What makes a great leader? Patterns for catalyzing change How can you make change happen? How to listen and talk to others Reduce noise in conversations 1. 2. 3.
  3. 3. Leading Technical Teams I T.A.K.E. Unconference 2014 Me? Flavius Stef In I.T. since 2002 Agile Coach and Trainer Was: – Web Developer – Project Manager – Scrum Master – Product Owner – Co-founder flavius.stef@mozaicworks.com (Twitter) @FlaviusStef
  4. 4. Leading Technical Teams I T.A.K.E. Unconference 2014 Visual Map
  5. 5. Leading Technical Teams I T.A.K.E. Unconference 2014 Why are you here? One leader you admire One leader you dislike
  6. 6. Leading Technical Teams I T.A.K.E. Unconference 2014 Why should people follow YOU?Why should people follow YOU?
  7. 7. Leading Technical Teams I T.A.K.E. Unconference 2014 Module agenda Solve one leadership problem Create strategy and debrief Leadership qualities The five areas to master Redo leadership problem Adjust strategy and debrief 1. 2. 3.
  8. 8. Leading Technical Teams I T.A.K.E. Unconference 2014 Solve the leadership challenges At least 4 actions 07' create strategy 03' debrief
  9. 9. Leading Technical Teams I T.A.K.E. Unconference 2014 What does a leader do? Demonstrates character Clarifies direction Solves problems Increases motivation Develops people
  10. 10. Leading Technical Teams I T.A.K.E. Unconference 2014 Demonstrates character Expose and embody your values Communicate properly Have a positive attitude Be disciplined
  11. 11. Leading Technical Teams I T.A.K.E. Unconference 2014 Clarifies direction Envision the future Democratize information Enlist others Expect the best
  12. 12. Leading Technical Teams I T.A.K.E. Unconference 2014 Solves problems Understand the problem Generate ideas Enable collaboration Challenge the status quo
  13. 13. Leading Technical Teams I T.A.K.E. Unconference 2014 Increases motivation Care about others Answer: “What's in it for me?” Amplify or dampen voices Recognize contributions
  14. 14. Leading Technical Teams I T.A.K.E. Unconference 2014 Develops people Set challenging goals Explain thought process Provide mentoring Create a learning community
  15. 15. Leading Technical Teams I T.A.K.E. Unconference 2014 What does a leader do? Demonstrates character Clarifies direction Solves problems Increases motivation Develops people
  16. 16. Leading Technical Teams I T.A.K.E. Unconference 2014 Modify strategy At least 2 actions 05' change 05' debrief
  17. 17. Leading Technical Teams I T.A.K.E. Unconference 2014 During break Two leadership characteristics Find pair Discuss three next actions
  18. 18. Leading Technical Teams I T.A.K.E. Unconference 2014 Learn More ● Gerald Weinberg – Becoming a Technical Leader ● Roy Osherove – Notes to a Software Team Leader ● John Maxwell – Developing the Leader Within You ● Kouzes & Posner – The Leadership Challenge ● David Allen – Getting Things Done ● Richard Hackman – Leading Teams
  19. 19. Leading Technical Teams I T.A.K.E. Unconference 2014 Patterns for catalyzing changePatterns for catalyzing change
  20. 20. Leading Technical Teams I T.A.K.E. Unconference 2014 Groups of 3-4 What techniques do you use for instigating change? 05' techniques 05' debrief
  21. 21. Leading Technical Teams I T.A.K.E. Unconference 2014 Module agenda Before starting First one-two months Next one-two months After that Throughout 1. 2. 3. 4. 5.
  22. 22. Leading Technical Teams I T.A.K.E. Unconference 2014 BEFORE STARTING
  23. 23. Leading Technical Teams I T.A.K.E. Unconference 2014 Define the purpose
  24. 24. Leading Technical Teams I T.A.K.E. Unconference 2014 Communicate the purpose Icon: Renaud Mignerey, from The Noun Project
  25. 25. Leading Technical Teams I T.A.K.E. Unconference 2014 Create the team Icon: Björn Andersson, from The Noun Project
  26. 26. Leading Technical Teams I T.A.K.E. Unconference 2014 Create the team http://en.wikipedia.org/wiki/File:DiffusionOfInnovation.png
  27. 27. Leading Technical Teams I T.A.K.E. Unconference 2014 FIRST 1-2 MONTHS
  28. 28. Leading Technical Teams I T.A.K.E. Unconference 2014 Train everybody
  29. 29. Leading Technical Teams I T.A.K.E. Unconference 2014 Ensure slack while learning Icon: Jeremy Boatman, from The Noun Project
  30. 30. Leading Technical Teams I T.A.K.E. Unconference 2014 Ensure slack while learning
  31. 31. Leading Technical Teams I T.A.K.E. Unconference 2014 Address both rider and elephant Ron Baldesancho, from The Noun ProjectLuis Prado, from The Noun Project
  32. 32. Leading Technical Teams I T.A.K.E. Unconference 2014 NEXT 1-2 MONTHS
  33. 33. Leading Technical Teams I T.A.K.E. Unconference 2014 Find and promote small wins Matthew R. Miller, from The Noun Project
  34. 34. Leading Technical Teams I T.A.K.E. Unconference 2014 Coach and mentor Videologin.net, from The Noun Project
  35. 35. Leading Technical Teams I T.A.K.E. Unconference 2014 AFTER THAT
  36. 36. Leading Technical Teams I T.A.K.E. Unconference 2014 Keep pushing until it's the norm Rohan Gupta, from The Noun Project
  37. 37. Leading Technical Teams I T.A.K.E. Unconference 2014 THROUGHOUT
  38. 38. Leading Technical Teams I T.A.K.E. Unconference 2014 Plan D o StudyAct
  39. 39. Leading Technical Teams I T.A.K.E. Unconference 2014 WRAP UP
  40. 40. Leading Technical Teams I T.A.K.E. Unconference 2014 BEFORE FIRST NEXT THEN Define Purpose Communicate Purpose Create team Train everybody Ensure slack Address rider AND elephant Find & promote small wins Coach and mentor Keep pushing until it's the new “normal” Plan Do Study Act
  41. 41. Leading Technical Teams I T.A.K.E. Unconference 2014 You are the professional. Demand respect for your experience. DARE!DARE!
  42. 42. Leading Technical Teams I T.A.K.E. Unconference 2014 Groups of 3-4 Solve the change challenges 10' group work 05' debrief
  43. 43. Leading Technical Teams I T.A.K.E. Unconference 2014 Learn More ● Geoffrey Moore – Crossing the Chasm ● Chip & Dan Heath – Switch ● Linda Rising – Fearless Change ● Jurgen Appelo – How to Change the World ● John Kotter – Leading Change, The Heart of Change ● Google: “The Satir Change model” ● Google: “Plan-Do-Study-Act”
  44. 44. Leading Technical Teams I T.A.K.E. Unconference 2014 How to listen and talk to othersHow to listen and talk to others
  45. 45. Leading Technical Teams I T.A.K.E. Unconference 2014 Module agenda Types of communication behaviors Aggressive, Submissive, Assertive Hearing what they say Listening and powerful questions Giving feedback Inferences and a feedback model 1. 2. 3.
  46. 46. Leading Technical Teams I T.A.K.E. Unconference 2014 Three types of behavior Aggressive Submissive Assertive
  47. 47. Leading Technical Teams I T.A.K.E. Unconference 2014 Aggressive communication ● Focus on self: opinions, rights ● Disregard others (no listening) ● Lack of skills or trust in skills ● Assumption that it's effective ● Alienation ● Concentrate on short vs long term ● Sometimes it escalates
  48. 48. Leading Technical Teams I T.A.K.E. Unconference 2014 Submissive communication ● Need to avoid confrontation ● Low self-esteem ● Don't express own opinions, feelings ● Accept offense ● Buried resentment and anger ● Not involved in decision making
  49. 49. Leading Technical Teams I T.A.K.E. Unconference 2014 Assertive communication ● Honest, Determined, Respectful ● Congruent communication: words, gestures, feelings ● Investigate other person's feelings ● Ask for what you want ● It's ok to say “no” ● It's ok to say “I don't know” ● You can change your mind
  50. 50. Leading Technical Teams I T.A.K.E. Unconference 2014 Answer the quiz 05' individual work
  51. 51. Leading Technical Teams I T.A.K.E. Unconference 2014 Levels of listening LEVEL 0 No listening Interrupting Think what to say next Say your opinion LEVEL 1 Wait for the other to finish Try to understand their point Say your opinion LEVEL 2 Listen to what's not being said Understand their point and their feelings Reflect point and feelings
  52. 52. Leading Technical Teams I T.A.K.E. Unconference 2014 Closed questions ● Is it true that...? ● Why did you...? ● Is this a good idea? ● Have you thought this through? ● Can you give me an example? ● Does this answer your question? ● Can I help you with something?
  53. 53. Leading Technical Teams I T.A.K.E. Unconference 2014 Open-ended questions ● Please describe... ● What do you hope to achieve? ● How would that help? ● What have you tried? ● What would X advise? ● What other options do we have? ● What would success look like?
  54. 54. Leading Technical Teams I T.A.K.E. Unconference 2014 Listening exercise Work in pairs Think of a situation at work and describe it to your pair 2x 03' no listening _______closed questions 2x 03' empathic listening, _______open-ended questions
  55. 55. Leading Technical Teams I T.A.K.E. Unconference 2014 Ladder of inference Observable data Selected data Interpret data Assumptions Conclusions Beliefs Actions Feedback loop
  56. 56. Leading Technical Teams I T.A.K.E. Unconference 2014 How to give feedback May I give you some feedback? When you (state observations) Then I (state feelings) Because I (state needs) Would you (state desired behavior) ?
  57. 57. Leading Technical Teams I T.A.K.E. Unconference 2014 Feedback challenges Work in pairs, take turns 4x 01'
  58. 58. Leading Technical Teams I T.A.K.E. Unconference 2014 Learn More ● Lyssa Adkins – Coaching Agile Teams ● Edgar Schein – Humble Inquiry ● Tony Stoltzfus – Coaching Questions ● Tom DeMarco – Peopleware ● Johanna Rothman – Behind Closed Doors ● Dale Carnegie – How to Make Friends and Influence People ● Arbinger Institute – Leadership and Self-Deception
  59. 59. Leading Technical Teams I T.A.K.E. Unconference 2014 That's a wrap! Thanks! flavius.stef@mozaicworks.com flaviusstef.wordpress.com Search: Twitter, LinkedIn, FB
  60. 60. Leading Technical Teams I T.A.K.E. Unconference 2014 Photo credits Cover: https://flic.kr/p/4kqC8H Cubs in a row: https://flic.kr/p/no4sib Portaits: http://en.wikipedia.org/wiki/File: {Jonathan.Ive.jpg,Marissa_Mayer_May_2014_(cropped).jpg,Martin_Fowler_(2008) .jpg,Tyson_-_Apollo_40th_anniversary_2009.jpg} Tree: https://flic.kr/p/8AYb1v Crossroads: https://flic.kr/p/7GWMCc High five: https://flic.kr/p/4YJRQ7 Support dude: https://flic.kr/p/gV1Ltr Guy doing kata: https://flic.kr/p/9aJGNi Cat on leash: https://flic.kr/p/a1T2C Arguing tigers: https://flic.kr/p/nqVpFP Cat with bow: https://flic.kr/p/7Q7wY

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