Rising Above the Tide of Emerging Technologies


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Take a look at some of the key emerging technology trends and drivers that are impacting the "business" of IT and help you find a safe harbor to not only help you stay on top of, but ahead of these fast moving technology waves.

Watch the full webinar: http://go.frontrange.com/FRSMWWCDALLRiseAbovetheTideofEmergingTechnologiesOnDemandWebinar_Reg.html

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  • Rising Above the Tide of Emerging Technologies

    1. 1. Rising Above the Tide of EmergingTechnologiesJim BlayneyDirector Product MarketingKevin StrombergSr. Director of Information Systems and Operations“How to not only stay afloat, but ahead of emerging technology trends”
    2. 2. ©2012 FrontRange. All rights reserved. Proprietary & Confidential. 2Agenda• Introduction• Challenges• Current Trends• How to manage• Recommendations• Questions?
    3. 3. ©2012 FrontRange. All rights reserved. Proprietary & Confidential. 3Rising above the tide…Rising above the tide of emerging trends …where would you rather be?
    4. 4. ©2012 FrontRange. All rights reserved. Proprietary & Confidential. 4Gartner 2013Top 10 Technology TrendsWhat are theyand are they allapplicable to allIT Organizationsand sizes?Top 10 Strategic TechnologyTrends for 2013• Mobile Device Battles• Mobile Application vs. HTML 5• Personal Cloud• Internet of things• Hybrid IT & Cloud Computing• Strategic Big Data• Actionable Analytics• Mainstream In-Memory Computing• Integrated Eco-Systems• Enterprise App StoresCurrent Trends –just because it’s atrend do you needto follow?
    5. 5. ©2012 FrontRange. All rights reserved. Proprietary & Confidential. 5Impact of technology trends?People – CIO’s, IT Directors, Service Desk Managers, End-UsersProcess – ITIL / Project ManagersTechnology – Current systems, Deployment OptionsStakeholders – Critical Business Applications, CustomerImpact
    6. 6. ©2012 FrontRange. All rights reserved. Proprietary & Confidential. 6The “Consumerization of IT”The injection of end-user expectations on instant gratificationand agility together with Device-and-mobility-led blurring ofwork-life activities … and the introduction of market-forces-ledbehaviors into individual and business unit decision-makingaround consumption of IT services. “The Power of Choice.” GavinWilliams, EALA for Cloud ComputingCustomerexperience andexpectationshome &work
    7. 7. Audience Poll
    8. 8. ©2012 FrontRange. All rights reserved. Proprietary & Confidential. 8Key Technology TrendsFocus on a few Key trends and what they mean to ITorganizations specifically in the mid-enterprise & SMB1. Mobile2. Cloud3. BYOD
    9. 9. Mobile Technology Trends
    10. 10. ©2012 FrontRange. All rights reserved. Proprietary & Confidential. 10Mobile AdoptionGartner - by 2013 mobile phones will overtake PCs as the mostcommon Web access device worldwide and that by 2015 over 80percent of the handsets sold in mature markets will besmartphones.IDC says worldwide ITspending in 2013 willexceed $2.1 trillion, up5.7% from 2012. Thebiggest driver of thatgrowth will be mobility.Sales of smart mobiledevices includingsmartphones and tabletswill grow by 20%, generate20% of all IT sales.
    11. 11. ©2012 FrontRange. All rights reserved. Proprietary & Confidential. 11Mobile Key ChallengesRemote Access & Expectations -Always connectedSecurity – Device ManagementData Access – Corporate vs. PersonalData Storage & Management - high transactions volumeMobile Applications vs. HTML 5Mobile Devices & OS VariationsReporting & Business Intelligence
    12. 12. ©2012 FrontRange. All rights reserved. Proprietary & Confidential. 12Mobile Device Strategy - MDMMDM - includes many of the standard features included in PC managementsolutions and includes additional functionality to addresses the needs ofmobile devices such as smartphones and media tablets.•Device provisioning and managing configuration settings•Inventory/asset management•Software distribution (applications, operating systems [OSs], firmware updates)•Remote wipe/lock, remote control for systems diagnostics•Policy/compliance management (encryption management, device posture, etc.)•Authentication and certificate management•Reporting and analytics on devicesDecide on a platform, security and accessDetermine your security requirements and implement amobile device management solution
    13. 13. Cloud Technology Trends
    14. 14. ©2012 FrontRange. All rights reserved. Proprietary & Confidential. 14Cloud TechnologiesCloud will be center of digital lives, for apps, contentand preferences. Sync across devices. Services becomemore important; devices become less important.One based on the standard cloud computing model, inwhich a service provider makes resources, such asapplications and storage, available to the generalpublic over the Internet. Public cloud services may befree or offered on a pay-per-usage model.Combination of integrated cloud and premise basedapplication and services.PrivateCloudPubliccloudHybrid
    15. 15. ©2012 FrontRange. All rights reserved. Proprietary & Confidential. 15On-Premise Model Not Going Away13%“The flip side of ourprediction that 50% ofall new IT service desktool purchases willutilize the SaaS modelby 2015 is that 50%will use the perpetualmodel.”“The SaaS model willcontinue to grow inpopularity until 2015,when interest will beginto level off.”Source: Gartner, SaaS Continues to Grow in the ITService Desk Market, March 29, 2011By 2015, New Purchases 50% Cloud & 50%On-Premise“SaaS-based ITSM toolsappear to provide costsavings. However, failureto account for theresources to implement,integrate, operate andmaintain the tools willresult in the inability toextract value andachieve the expectedROI.”“By 2014, 30% of I&Oorganizations using SaaSITSM tools will switch backto on-premise ITSMsolutions.”By 2014, 30% of SaaS Will Switch Back toOn-Premise
    16. 16. ©2012 FrontRange. All rights reserved. Proprietary & Confidential. 16Source: CIO Peer2Peer Research Panel between June 25, 2012 and June 27, 2012.Q6: When sourcing IT service management solutions for your organization do you prefer to utilize?Base: 95 respondents at organizations with at least 1,000 employeesHybrid Models55% prefer a mix of cloud and on-premise solutionsPreference for Type of ITSM Solutions13%33%55%Cloud-based solutionsOn-premise SolutionsHybrid Model(Mix of on-premise &cloud solutions deployedin the business)
    17. 17. ©2012 FrontRange. All rights reserved. Proprietary & Confidential. 17Cloud StrategyTHINKstrategies Survey , January 2013Primary StrategyDrivers• Aligning IT to thebusiness• Budget• Security• Cost/Budget• Agility• Reliability
    18. 18. BYOD Technology Trends
    19. 19. ©2012 FrontRange. All rights reserved. Proprietary & Confidential. 19BYOD Drivers & AdoptionMobile Diversity And Employee Demand Hasten BYODDeployment• 64% of enterprises in North America and Europe are focused on bolsteringmobility support for employees, partners, and customers.Employees using tablets for work use personallyselected tablets.• 67% of employees who use smartphones for work select their smartphonespersonally, and 46% of employees who use laptops for work use personallyselected laptops. These personally selected mobile devices are neitherapproved nor issued by the companyForrester’s Forrsights Workforce Employee Survey, Q2 2012
    20. 20. ©2012 FrontRange. All rights reserved. Proprietary & Confidential. 20Impact of BYOD on IT Organizations
    21. 21. ©2012 FrontRange. All rights reserved. Proprietary & Confidential. 21BYOD Key Benefits & ChallengesInfrastructure costs & MobilecostsWireless servicesApplication and softwareTraining and educationRegulatory and Compliance CostsImproved help desk productivityReduced expenses for Corporateliable mobile device, and dataservice costsReduced reliance on devicedepot and device replacementprogramsImproved IT departmentproductivityVs.Benefits Challenges/Costs
    22. 22. ©2012 FrontRange. All rights reserved. Proprietary & Confidential. 22BYOD StrategyOVERCOME ROI ISSUES WITH BYOD THROUGH PLANNINGAND COLLABORATION• Proactively establish a cross-functional teams to participate in theprogram planning.• Ensure that mobile security issues are addressed with employee-owned devices.• Anticipate and factor BYOD participation rates into ROI calculations.Forrester October 2012 “Building The Business Case For A Bring-Your-Own-Device(BYOD) Program”
    23. 23. Audience Poll
    24. 24. Recommendations
    25. 25. ©2012 FrontRange. All rights reserved. Proprietary & Confidential. 25Applying method to the madnessSometimes the answer isright in front or (behind) you.PeopleProcessTechnology
    26. 26. ©2012 FrontRange. All rights reserved. Proprietary & Confidential. 26Service Management as the HUBITSM can be the HUB when it comesto managing the tide of changeCombination of Tools, Technologyand Process• Applications & Process• Technologies as enabler:• Alerting and notification engine• Communications• Reporting: most often left to the end• Service Levels
    27. 27. ©2012 FrontRange. All rights reserved. Proprietary & Confidential. 27Implement an ITIL StrategyService StrategyService DesignService TransitionService OperationContinual Service Improvement(CSI)goal is to make the IT organization think and act in astrategic manner.includes the design of new services, as well aschanges and improvements to existing ones.This process also makes sure that changes toservices and Service Management processes arecarried out in a coordinated way.make sure that IT services are delivered effectivelyand efficiently.aims to continually improve the effectiveness andefficiency of IT processes and services
    28. 28. ©2012 FrontRange. All rights reserved. Proprietary & Confidential. 28ITIL - Key Project Portfolio Mgt KPI’sKeyPerformanceIndicator (KPI)DefinitionNumber ofPlanned NewServices•Percentage of new serviceswhich are developed followinga strategic reviewNumber ofUnplanned NewServices•Percentage of new serviceswhich are developed withoutbeing triggered by strategicreviewsNumber ofStrategicInitiatives•Number of strategic initiativeslaunched from the ServicePortfolio Management processService Portfolio ManagementKey PerformanceIndicator (KPI)DefinitionAdherence toBudgeting Process•Percent of projects using thestandard IT budgeting processCost-/ BenefitEstimation•Percent of project files containingcost-/ benefit estimatesAdherence toApproved Budget•Percent of IT expenses exceedingthe approved budgetAdherence to ProjectResources•Percent of expenses exceeding theplanned budget for a projectProposals for CostOptimization•Number of proposals by FinancialManagement for the optimized useof financial resourcesFinancial Management
    29. 29. ©2012 FrontRange. All rights reserved. Proprietary & Confidential. 29Best Practices & MethodologiesPortfolio ManagementProject ManagementProgram ManagementGartner 2012 - Current common practices for program and portfolio management (PPM)are failing to meet the needs of the day. Project failure rates remain constant. Productivitydeclines persist. An inability to optimally manage resources on myriad projects and workstreams continues to surface as a root cause. Continued cost pressures on most ITorganizations will force IT and PPM leaders to rethink how they deal with increasingdemand against an already-overburdened workforce.Gartner 2012 - Strategic PlanningAssumption: Through 2016, theaccepted norm will be 20%project failure as organizationsare forced to take on increasedrisk to achieve desired returns.PPM Challenges
    30. 30. ©2012 FrontRange. All rights reserved. Proprietary & Confidential. 30Project Portfolio Management (PPM)PPM can provide Project Managers in large, project-driven organizations withthe capabilities needed to manage the time, resources, skills, and budgetsnecessary to accomplish all interrelated tasks.• Pipeline Management• Resource Management• Change Control• Financial Management• Risk ManagementKey Differences between ITIL and PMP• Unlike ITIL, the project management framework does not operate on alifecycle approach, but is organized into nine key knowledge areas: projectintegration, scope, time, cost, quality, human resources, communications,risk, and procurement management.
    31. 31. ©2012 FrontRange. All rights reserved. Proprietary & Confidential. 31SummaryEnsure the business is aware of emerging trends,communicate and reinforce current policy(s), testthe waters to see if “emerging trends” areapplicable to the business.Implement a best practice approach toimplementing change within the organization.ITIL, PM, PPM, EPPM.Utilize your ITSM solution as the HUB to managechanges to the organization.3 things you should do to stay ahead of technology trends.People:Process:Technology:
    32. 32. Questions?
    33. 33. For more information please find us at:www.frontrange.com