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Service Challenges, Service managemntware soft

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A COMPLETE END-TO-END SALES AND SERVICE MANAGEMENT SOFTWARE SOLUTION AVAILABLE ON DEMAND AT LOW AND MOST AFFORDABLE PRICES WITHOUT ANY OR MINIMAL INFRASTRUCTURE. …

A COMPLETE END-TO-END SALES AND SERVICE MANAGEMENT SOFTWARE SOLUTION AVAILABLE ON DEMAND AT LOW AND MOST AFFORDABLE PRICES WITHOUT ANY OR MINIMAL INFRASTRUCTURE.
MANAGES PEOPLE ACROSS DIFFERENT LOCATIONS AS VIRTUAL TEAMS.


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  • 1. Presents frontline SSM TM A Complete End-to-End Sales and Service Management Solution Sell more, Serve better
  • 2. To begin with, let’s analyze your current service process frontline SSM TM
  • 3. Are your costs for providing after sales service much higher than your revenue?
    • Yes, always
    • Most of the time
    • Quite often
    frontline SSM TM What if you had a system that not only optimised your resource allocation for more efficient service, but also kept a record of the profitability of each of your service calls?
  • 4. How many AMCs do you lose out on because they are not renewed on time?
    • At least 10%
    • Over 25%
    • Can’t keep track !
    frontline SSM TM What if you had a simple report that told you how many of your AMCs were expiring in the next month so you could arrange to follow up?
  • 5. How many repeat complaints do you receive every week?  
    • 5
    • 10
    • Every complaint is repeated at least thrice before it is resolved
    frontline SSM TM What if you had a system that let you record each complaint as it was received and reported the status of the complaint regularly?
  • 6. How often are you able to document and use customer feedback to improve your service? frontline SSM TM
    • What customers?
    • Never
    • Rarely
    • Sometimes
    What if your engineers could record customer feedback as it was received so you could review and incorporate their suggestions within a matter of a few days?
  • 7. Are open market spares more popular with your engineers than your own?
    • Yes!
    • In many cases
    • I don’t know, I’m not able to keep track
    What if you had a system that showed you the number and type of spares used by your engineers for every sales call? frontline SSM TM
  • 8. Do your engineers make commitments on your behalf that you are not able to honour?
    • Yes, all the time
    • Quite often
    • Sometimes
    frontline SSM TM What if you had a system that updated you on all the service commitments made by your engineers almost immediately, and let you approve them before they were confirmed?
  • 9. Are you able to provide channels of open communication between yourself and your engineers?
    • No, I never have enough time
    • No, there are too many levels of organizational hierarchy in between
    • I try, but it is never effective
    • What engineers?
    frontline SSM TM What if you had a system that let your engineers express all their complaints, feedback and new ideas so you could monitor it from time to time and review these with minimum effort?
  • 10. Do your customers prefer your competitor’s service for your machines?
    • Yes, our service makes our competitor look very good
    • Most of the time
    • Sometimes
    • I can’t keep track
    frontline SSM TM What if you had a system that made your service 10 times more efficient and increased your customer satisfaction manifold?
  • 11. Are you able to identify products that are not meeting customer expectations and need to be enhanced?
    • No
    • Sometimes
    • Rarely
    frontline SSM TM What if you had a system that recorded the number of repeat complaints received for each of your products so that you could measure the level of customer satisfaction?
  • 12. Can you keep track of your engineers’ skills and identify areas where training is required?
    • Never tried to
    • Tried but cannot keep up to date
    • Sometimes, but not extensively
    frontline SSM TM What if you had a system that constantly quantified your engineers’ productivity based on their target achievement, turn around time etc.?
  • 13. Do you find yourself overloading some engineers with work and not giving others much work at all?
    • Always
    • Very often
    • Sometimes
    frontline SSM TM What if you had a system that recorded the average time taken by each engineer to fix a client complaint so that you could allocate tasks accordingly?
  • 14. Do you find your engineers making repeat trips to the same location in short periods of time, and are you bothered by the time and costs incurred?
    • Always
    • Very often
    • Sometimes
    frontline SSM TM What if you had a system that allowed you to view your service call schedule in advance and allocate your resources based on location and skills?
  • 15. Are you buried under piles of paperwork that you never have the time to review?
    • All the time
    • Most of the time
    frontline SSM TM What if you had a simple software based tool that allowed you to review operations regularly with minimum paperwork and effort?
  • 16. Do you completely lose track of operations if you’re out of your office for a week?
    • Yes, always
    • Most of the time
    • My engineers spend half their time updating me over the telephone
    frontline SSM TM What if this system allowed you to access it from any location in the world so that you could keep yourself updated even while on vacation?
  • 17. frontline SSM TM or you can go for The list could go on and on … frontline SSM TM A Complete End-to-End Sales and Service Management Solution Sell more, Serve better
  • 18. frontline SSM TM
    • Puts your process in place from day 1
    • Provides effective complaint management
    • Resource optimization
    • Customer feedback
    • Complete customer/ product history on a click
    • Service engineer skill level assessment
    • No more reports to send- all available on a central database
    • Alerts to prompt pro-active action
    • Most powerful online MIS-Anytime, Anyplace, Anywhere
    and much more … frontline SSM TM A Complete End-to-End Sales and Service Management Solution frontline SSM TM
  • 19. frontline SSM TM What are the business benefits ?
    • Increase service revenues
    • Reduced avg. turn around time
    • Improve customer response / relationship
    • Work anytime from anywhere
    • Faster communication with team
    • Make strategic business decisions based on MIS
    Some of the business values/benefits foreseen with the deployment of Frontline SSM are and many more … A Complete End-to-End Sales and Service Management Solution frontline SSM TM
  • 20. frontline SSM TM What do we need to automate our sales force ? There are no pre-requisites to frontline SSM TM implementation. All you need is an Internet access and a browser No matter how big or small your team, you just pay an annual license fee based on the number of users. A Complete End-to-End Sales and Service Management Solution frontline SSM TM
  • 21. frontline SSM TM What hardware and software do we need to buy and/or maintain? With frontline SSM TM , you have no hardware and software to buy and/or maintain. The application is maintained and supported by FSL Software Technologies Ltd. A Complete End-to-End Sales and Service Management Solution frontline SSM TM
  • 22. frontline SSM TM How much of training do the sales people need to get into the system? frontline SSM TM is the simplest, user friendly and yet the most powerful system in the market place today. Minimal user training is required to get going with the application. Its as simple as browsing a website. A Complete End-to-End Sales and Service Management Solution frontline SSM TM
  • 23. frontline SSM TM What are the costs ? With a Customer friendly pricing, frontline SSM TM is by far the most cost-effective solution in the marketplace today !!! A Complete End-to-End Sales and Service Management Solution frontline SSM TM
  • 24. frontline SSM TM Call: 91 - 120- 425-0222, 91 - 120- 425-0810   Or e-mail us at [email_address] B-22, Sector IV, Noida, GautamBudh Nagar – 201 301 Ph: 91-120- 4250 222, 4250 810 Fax: 91-120-4250 818 http://www. fsltechnologies .com/ Automate your sales & service force today !