How Fortune 100 United HealthCare Uses Adobe EchoSign Electronic Signatures
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How Fortune 100 United HealthCare Uses Adobe EchoSign Electronic Signatures

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How Fortune 100 United HealthCare Uses Adobe EchoSign Electronic Signatures Presentation Transcript

  • 1. eContracting at UnitedHealthcare Facilitating the Physician Contracting Experience Marvin Clark© 2012 by UnitedHealth Group Adobe® EchoSign® | Web Contracts 2012
  • 2. What We Do  Our mission is to help people lead healthier lives  On an annual basis, UnitedHealth Group companies touch the lives of more than 75 million people  One of our key strategies is to leverage technology to help make the health system more efficient, cost effective and easier to use for everyone© 2012 by UnitedHealth Group Adobe® EchoSign® | Web Contracts 2012Proprietary Information of UnitedHealth Group. Do not distribute or reproduce without express permission of UnitedHealth Group.
  • 3. What We Do Our network:  Approximately 730,000 physicians and caregivers  5,300 hospitals and care facilities  More than 154,000 dental providers and more than 66,000 pharmacies In addition:  We fulfill nearly one-half billion prescriptions  We participate in millions of care coordination interactions© 2012 by UnitedHealth Group Adobe® EchoSign® | Web Contracts 2012Proprietary Information of UnitedHealth Group. Do not distribute or reproduce without express permission of UnitedHealth Group.
  • 4. What We Do, continued We are committed to leveraging technology to develop innovative solutions that address complex health transactions.  We pay more than 725 million claims annually with 99.7% processing accuracy  We auto-adjudicate 84% of our claims annually  81% of our claims are submitted electronically each year  We process 750 million transactions through our web portals annually And…  We are enhancing our electronic contracting capabilities© 2012 by UnitedHealth Group Adobe® EchoSign® | Web Contracts 2012Proprietary Information of UnitedHealth Group. Do not distribute or reproduce without express permission of UnitedHealth Group.
  • 5. Integration into our Overall Strategy  UnitedHealthcare is committed to a wider use of health information and technology.  By applying technology and health information, we  create a system that encourages informed decision making,  helps coordinate care,  reduces waste, and  contributes to improved delivery and health outcomes.  Adobe’s EchoSign e-signature technology is part of our overall strategy to modernize the health care system.  Make it simpler for our physician partners to do business with us.© 2012 by UnitedHealth Group Adobe® EchoSign® | Web Contracts 2012Proprietary Information of UnitedHealth Group. Do not distribute or reproduce without express permission of UnitedHealth Group.
  • 6. Results to Date  Paper contracting takes 5 weeks or more for a contract to be finalized  Process has essentially remained unchanged for decades  The EchoSign technology enables us to move into paperless contracting:  Contract is electronically delivered to the physician for e-signature  Completely secure environment that requires a password  Can securely access and review the contract anywhere and anytime they receive email (iPad, laptop, etc.) can “sign” and return it online.  Physicians and UnitedHealthcare each maintain a detailed electronic record  Easier for the physician to do business and lowers the physician’s administrative/ postage costs© 2012 by UnitedHealth Group Adobe® EchoSign® | Web Contracts 2012Proprietary Information of UnitedHealth Group. Do not distribute or reproduce without express permission of UnitedHealth Group.
  • 7. Win Win  eContracting pilot yielded faster results.  Median contract return rate 2 days vs. 32 days paper  Win-Win for both the physician and UnitedHealthcare.  Physicians are “in-network” and available in a much shorter timeframe© 2012 by UnitedHealth Group Adobe® EchoSign® | Web Contracts 2012Proprietary Information of UnitedHealth Group. Do not distribute or reproduce without express permission of UnitedHealth Group.
  • 8. Where We are Headed Nationwide Roll-out  > 225,000 contracts moving from paper to electronic annually  Reduces cost  Saves 66 tons of paper in process  Better environmental steward  Expanding to other segments of UnitedHealth Group  Mega Mail contracting for mass mailing projects© 2012 by UnitedHealth Group Adobe® EchoSign® | Web Contracts 2012Proprietary Information of UnitedHealth Group. Do not distribute or reproduce without express permission of UnitedHealth Group.
  • 9. © 2012 by UnitedHealth Group Adobe® EchoSign® | Web Contracts 2012