EchoSign Case Study: How Adobe Cut 2 Weeks From its Contracting Process

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  • 70% improvement in contract speed from contract creation to execution. When comparing Jan to Dec 2011
  • Some background information on our Procurement Operations as they relate to contracts. Contract Volume AveragesNorth America - 395/quarterInternational – 165/quarter26 FTE’s creating and sending contracts for signature - 20 are in North America Some contracts are negotiated others are standard Adobe templates that are completed through a self services process Over 75% of buy side contracts are now signed electronically through EchoSign. This # is increasing asEsignature acceptance grows globally. Our Legal team has done research and preset some of our standard contracts to allow for esignature. Our highest volume is in this standard category.For non Preset contracts – a simple 3 step process is followed to determine eligibility for eSignature.
  • Old Process - Contract created and emailed out to supplier for signature. Supplier follows email instructions to sign, Scan and email or courier contract back to Adobe. Contracts Admin prints and/or presents the contract to the Adobe signatory to sign. Once fully executed the contract is scanned and filed in the System. Tracking in Outlook is cumbersome and time consuming.New Process – Contract is sent for signature in EchoSign. Supplier receives email and clicks the link to approve. NO special account or login required. Super Easy, click sign and Send! Adobe Contracts Admin receives notification from EchoSign and delegates signature to the appropriate Adobe Signatory. Adobe Signatory clicks the email link, signs and sends. Contracts Admin is notified with fully executed PDF, as is Requester and Supplier. Contracts Admin uploads contract in Contract Management system or Some fully Automated contracts are auto loaded into the Contract Management system, NO Contracts Admin filing required. Contract Tracking is Super Easy and Effiecient- Contracts out for signature ,returned etc, are all tracked in EchoSign and it is super easy to send Reminders. Easy to see what is outstanding. Virtually impossible to lose a contract through this process. Improved PO turnaround times – 70% of our PO’s are issued in 5 days or less
  • 70% improvement in contract speed from contract creation to execution. When comparing Jan to Dec 2011
  • How we feel about this technology We love using our own Adobe EchoSign technology to improve efficiency in our operations
  • EchoSign Case Study: How Adobe Cut 2 Weeks From its Contracting Process

    1. 1. Adobe Procurement Contract KPI’s70% Improvement in Contract Speed!25 90% 22 79% 80% 76% 20 73% 74%20 68% 70% 17 60% 54% 15 15 1515 52% 56% 50% 14 51% 46% % Completed in 7 Days or Less 40% 37% 11 40% Average Contract Speed (Days) 10 1010 30% 8 6 20%5 10%0 0% Jan-11 Feb-11 Mar-11 Apr-11 May-11 Jun-11 Jul-11 Aug-11 Sep-11 Oct-11 Nov-11 Dec-11 Adobe® EchoSign® | Web Contracts 2012
    2. 2. Adobe Procurement Operations Maggie Hardin Sr. Manager, Global Procurement Operations Adobe® EchoSign® | Web Contracts 2012
    3. 3. Adobe Procurement Operations Background The majority of buy side contracts are created by Procurement staff Contract Volume Averages:  North America - 395/quarter  International – 165/quarter 26 FTE’s globally are creating and sending contracts for signature Enterprise Contract Management tool is used for contract initiation, approvals and archiving. Over 75% of buy side contracts are now signed electronically through EchoSign. How do we determine if a contract is eligible for electronic signature?  High volume standard contract templates are already preset for eSignature, no determination required by the Buyer.  All other contracts:  Follow Legal policy on determining authorized document types  Locate the governing law in the contract terms  Cross reference against the acceptable form of signature chart Adobe® EchoSign® | Web Contracts 2012
    4. 4. Benefits Achieved by Using Adobe EchoSign Improved contract return time – 1 or 2 days vs. 2 weeks or more. 79% of our contracts are completed in 7 days or less. Easy to use for Suppliers - Supplier just clicks the link in the email and approves. Mobile approvals - PDF rendering of the document is easily viewed on a mobile device. Easy and efficient for signatories – Contracts can be signed from anywhere. Also very easy to delegate. Integration with our Enterprise Contract Management tool - Some Contracts are filed in the system automatically once fully signed. Reduced Headcount in Contracts Administration – Down to 1 FTE for Procurement contracts. Eco friendly – 80% reduction in paper and printing! Improved tracking and Management – Contracts tracked in EchoSign vs. manually in Outlook Reduced mailing costs Happy Suppliers  “Wow this is a great system”. “We’ve been selling to Adobe for 10 years, and I have to say this is one awesome process!”  “I really liked how simple it was. Go Adobe!”  “This is so exciting!!!” Adobe® EchoSign® | Web Contracts 2012
    5. 5. Adobe Procurement Contract KPI’s70% Improvement in Contract Speed!25 90% 22 79% 80% 76% 20 73% 74%20 68% 70% 17 60% 54% 15 15 1515 52% 56% 50% 14 51% 46% % Completed in 7 Days or Less 40% 37% 11 40% Average Contract Speed (Days) 10 1010 30% 8 6 20%5 10%0 0% Jan-11 Feb-11 Mar-11 Apr-11 May-11 Jun-11 Jul-11 Aug-11 Sep-11 Oct-11 Nov-11 Dec-11 Adobe® EchoSign® | Web Contracts 2012
    6. 6. Adobe Global Procurement EchoSign Document Exchange Adobe® EchoSign® | Web Contracts 2012
    7. 7. Adobe® EchoSign® | Web Contracts 2012

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