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Inspiring	  the	  mobile	  payment	  experience:	  what	  next	  for	  people,	  culture,	  and	  technology	  Ravi	  Chha...
inspirationinnovaGon	  begins	  with	  the	  search	  for	  
the right questioninspiraGon	  begins	  with	  the	  search	  for	  
immersive	     living
immersive	     commuting
immersive	     working
to	  get	  from	     here…
to	     here!
mobile paymentsdiscovering	  quesGons	  about	  the	  future	  of	  
trust	  emerges	  from	  that	  which	  provides	     tangible value
value	  does	  not	  always	  come	  from	     formal institutions
nor	  from	  mainstream	     brands
value notionsspending	  paIerns	  create	  new	  
money management behaviorswhich	  create	  new	  
spilloverwhich	  
what	  happens	  when	  people	  trust	  mobile	  operators	  more than banks?
extendsthe	  nuclear	  family	  
broader	  noGons	  of	     community
real-­‐world	  social	  networking	  for	     life opportunities
community intersectionthe	  nuances	  of	  
social and cultural normscommunity	  behaviors	  guided	  by	  
spending behaviorswhich	  guide	  
mobile spending behaviorsand	  create	  new	  
what	  happens	  when	  mobile	  money	  becomes	  a	  smarter	  tool	  to groom social networks?
educationthe	  value	  of	  
educationthe	  pressures	  of	  
ad	  hoc	     learning
when	  it’s	     least expected
teach relationshipstechnology	  can	  
teach trusttechnology	  can	  
teach activismtechnology	  can	  
what	  happens	  when	  the	  mobile	  payments	  plaMorm	  acGvely	  teaches money management?
answers?what	  happened	  to	  the	  
© 2011 frog. All rights reserved.
Inspiring the mobile payment experience: what next for people, culture, technology
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Transcript of "Inspiring the mobile payment experience: what next for people, culture, technology"

  1. 1. Inspiring  the  mobile  payment  experience:  what  next  for  people,  culture,  and  technology  Ravi  Chhatpar  Strategy  Director,  frog  Shanghai    EFMA  September  27,  2011  
  2. 2. inspirationinnovaGon  begins  with  the  search  for  
  3. 3. the right questioninspiraGon  begins  with  the  search  for  
  4. 4. immersive   living
  5. 5. immersive   commuting
  6. 6. immersive   working
  7. 7. to  get  from   here…
  8. 8. to   here!
  9. 9. mobile paymentsdiscovering  quesGons  about  the  future  of  
  10. 10. trust  emerges  from  that  which  provides   tangible value
  11. 11. value  does  not  always  come  from   formal institutions
  12. 12. nor  from  mainstream   brands
  13. 13. value notionsspending  paIerns  create  new  
  14. 14. money management behaviorswhich  create  new  
  15. 15. spilloverwhich  
  16. 16. what  happens  when  people  trust  mobile  operators  more than banks?
  17. 17. extendsthe  nuclear  family  
  18. 18. broader  noGons  of   community
  19. 19. real-­‐world  social  networking  for   life opportunities
  20. 20. community intersectionthe  nuances  of  
  21. 21. social and cultural normscommunity  behaviors  guided  by  
  22. 22. spending behaviorswhich  guide  
  23. 23. mobile spending behaviorsand  create  new  
  24. 24. what  happens  when  mobile  money  becomes  a  smarter  tool  to groom social networks?
  25. 25. educationthe  value  of  
  26. 26. educationthe  pressures  of  
  27. 27. ad  hoc   learning
  28. 28. when  it’s   least expected
  29. 29. teach relationshipstechnology  can  
  30. 30. teach trusttechnology  can  
  31. 31. teach activismtechnology  can  
  32. 32. what  happens  when  the  mobile  payments  plaMorm  acGvely  teaches money management?
  33. 33. answers?what  happened  to  the  
  34. 34. © 2011 frog. All rights reserved.
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