Why a Call Center in Costa Rica?

Doing Business in Costa RicaPage 2Current Situation Over 200 transnational companies have chosen Costa Rica and are benefiting from:Highly-skilled, multilingual and qualified workforceSolid infrastructure = overall efficiency and easy market access. Costa Rica is one of the most competitive destinations in Latin America for service operations.

Highly-skilled, multilingual and qualified workforce

Solid infrastructure = overall efficiency and easy market access.

3Why Invest in Costa Rica?Work ForceQuality of lifeSecurityInfrastructureStability

4Work Force Costa Rica has one of the highest literacy rates of the American Continent.Education is mandatory until the 9th grade.

Costa Rica has one of the highest literacy rates of the American Continent.

Education is mandatory until the 9th grade.

5Work Force (continuation) Source: CINDECosta Rican Investment Promotion Agency

6Work Force (continuation) Source: CINDECosta Rican Investment Promotion Agency

7Work Force (continuation) Degree Completed (Population over 15 years old)Source: CINDECosta Rican Investment Promotion Agency

8Work Force (continuation) Costa Rica’s Workforce Other QualificationsQuality StandardsExperience working in a clean room environmentCapable of handling FDA approved Class III devicesFriendly and stable workforceMultilingual

Quality Standards

Experience working in a clean room environment

Capable of handling FDA approved Class III devices

Friendly and stable workforce

Multilingual

9Quality of life Costa Rica is an active member of the international community.The country lobbied aggressively for the establishment of the UN High Commissioner for Human Rights.Became the first nation to recognize the jurisdiction of the Inter-American Human Rights Court.

Costa Rica is an active member of the international community.

The country lobbied aggressively for the establishment of the UN High Commissioner for Human Rights.

Became the first nation to recognize the jurisdiction of the Inter-American Human Rights Court.

10SecurityCosta Rica remains as one of the safest and most attractive countries for foreign investment in Latin America.

Costa Rica remains as one of the safest and most attractive countries for foreign investment in Latin America.

Infrastructure Abundant water supply, reliable hydroelectric power and an advanced telecommunications system.Extensive highway system, two major international airports and two seaports. All major U.S., European, and Latin American passenger and cargo carriers.Internet services are the most readily available and sophisticated in Central America. 11

Abundant water supply, reliable hydroelectric power and an advanced telecommunications system.

Extensive highway system, two major international airports and two seaports. All major U.S., European, and Latin American passenger and cargo carriers.

Internet services are the most readily available and sophisticated in Central America.

12StabilityThe last World Bank Survey for Global Governance Indicators ranks Costa Rica in the first place within Latin America for political stability.The government is ruled by a series of constitutional controls and balances.Long tradition and stable democracy, which is recognized worldwide and has over 115 years of history.No limitations on capital funds transfers associated with an investment, regardless of the currency.

The last World Bank Survey for Global Governance Indicators ranks Costa Rica in the first place within Latin America for political stability.

The government is ruled by a series of constitutional controls and balances.

Long tradition and stable democracy, which is recognized worldwide and has over 115 years of history.

No limitations on capital funds transfers associated with an investment, regardless of the currency.

www.dcrsolutions.netPage 13