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Dealing with distraction
Dealing with distraction
Dealing with distraction
Dealing with distraction
Dealing with distraction
Dealing with distraction
Dealing with distraction
Dealing with distraction
Dealing with distraction
Dealing with distraction
Dealing with distraction
Dealing with distraction
Dealing with distraction
Dealing with distraction
Dealing with distraction
Dealing with distraction
Dealing with distraction
Dealing with distraction
Dealing with distraction
Dealing with distraction
Dealing with distraction
Dealing with distraction
Dealing with distraction
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Dealing with distraction

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  • - Muss das worksheet auch übersetzt werden? 7. November 2012 | |
  • - Muss das worksheet auch übersetzt werden? 7. November 2012 | |
  • http://www.abovegmbh.de/Callcenter_Jahrbuch.PDF
  • Transcript

    • 1. Dealing with Distractions at Your Work Place Welcome to the section „Dealing with Distractions at Your Work Place “. Did you already print out the corresponding worksheet? Let us then get started!
    • 2. Dealing with Distractions at Your Work Place So how can we avoid distraction and stay focused at work/e-training course?
    • 3. Dealing with Distractions at Your Work PlaceLearning objectives Develop skills to avoid internal and external distractions at work/e-training course
    • 4. Dealing with Distractions at Your Work Place I am going to explain you the difference between internal and external distractions
    • 5. Dealing with Distractions at Your Work Place Distractions Internal Distractions External Distractions
    • 6. Dealing with Distractions at Your Work Place Distractions Internal Distractions External Distractions
    • 7. Internal Distractions Pay attention to personal needs  Hunger & Thirst Pay attention to eating and hydration! Do not complete the e- training course when you are hungry or thirsty
    • 8. Internal Distractions Pay attention to personal needs  Hunger & Thirst If you stay hydrated you are more likely to stay focused on the tasks and you are more inclined to perform at a higher level!
    • 9. Internal Distractions Pay attention to personal needs  Hunger & Thirst  Tiredness If you are tired you have a harder time focusing, you will work slower and make more mistakes
    • 10. Internal Distractions Pay attention to personal needs  Hunger & Thirst  Tiredness Regular Breaks! e.g. Take a break before you start with the e-training course.
    • 11. Internal Distractions Pay attention to personal needs  Hunger & Thirst  Tiredness  Activity Go and move a little bit outside during your breaks. Get some fresh air!
    • 12. Internal Distractions Pay attention to personal needs  Hunger & Thirst  Tiredness  Activity  Oxygen Our brain needs plenty of oxygen, therefore, we have to make sure fresh air and temperatures around 20° to 21°C are guaranteed at all times.
    • 13. Dealing with Distractions at Your Work Place Distractions Internal Distractions External Distractions
    • 14. External Distractions The phone rings – unfortunately you cannot find it on your messy desk. Your boss knocks on your door: he needs the hardcopy version of the presentation. In which paper stack is the presentation hiding...?
    • 15. External Distractions Organization of your Desk How is YOUR desk organized? Do you find yourself looking for important documents all the time?
    • 16. External Distractions Organization of your Desk Only the documents that you need on a daily basis should be on your desk.
    • 17. External Distractions Organization of your Desk Noises and Visual Distractions Can you eliminate noisy equipment and machines and visual distractions from your office?
    • 18. External Distractions Organization of your Desk Noises and Visual Distractions Complete the e-training course in a quiet surrounding
    • 19. External Distractions Organization of your Desk Noises and Visual Distractions Lighting Is the lighting comfortable for your eyes?
    • 20. External Distractions Organization of your Desk Noises and Visual Distractions Lighting Meetings and Calls It is not rude or impolite to tell a visitor or caller that you are focused on a different task and that you will return the call afterwards.
    • 21. Dealing with Distractions at Your Work Place Distractions always mean that your productivity and performance is decreasing. It means that you are focused on a different task in the meantime
    • 22. Dealing with Distractions at Your Work Place Please think about how you can reduce distractions at your work place and write it on the work sheet 4.1!
    • 23. Bottom Line A lot of time and energy is wasted due to continuous distractions In many cases distractions are fairly easy to eliminateAsk yourself more often… Is my desk perfectly organized? Should I postpone a meeting or return the call at a later point in time and get back to my main task and focus? Can I eliminate disturbing noises from the office? Is is possible to arrange a reserved time in which you can only focus on YOUR tasks and challenges?

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