Improving your skills to communicate better Effective Communications Mahieash Johnney IFRC – Communications & Reporting Ma...
Research shows that communication is ...
<ul><li>to express our emotions </li></ul><ul><li>achieve joint understanding </li></ul><ul><li>to get things done </li></...
Ways & effects of Communication Formal  Less flexible, more accurate but less responsive most of the time...  (business em...
What is Communication? <ul><li>Art of getting your message across effectively through: </li></ul><ul><li>Spoken words –  f...
Communication The flow..  Message Feedback Sender Formulating Channel Delivery  Receiver Perception Understanding Response
<ul><ul><li>Is scarcer than quality water </li></ul></ul><ul><ul><li>Is measured by results or actions </li></ul></ul><ul>...
<ul><li>Personal Barriers </li></ul><ul><ul><ul><li>Your style and character  (rude, polite, shy, outspoken) </li></ul></u...
<ul><li>Proper Pronunciation </li></ul><ul><li>Communication Help Pen </li></ul><ul><li>Buffalo Career Guest  </li></ul><u...
<ul><li>Organizational Barriers </li></ul><ul><ul><ul><li>Culture </li></ul></ul></ul><ul><ul><ul><li>Environment </li></u...
<ul><li>Process Barriers </li></ul><ul><ul><ul><li>Channel/Medium </li></ul></ul></ul><ul><ul><ul><li>Irrelevant Informati...
<ul><ul><li>Say to yourself, “I will get Response” </li></ul></ul><ul><ul><li>Come up with a topic for discussion everyday...
<ul><ul><li>Say to yourself, “I will get Response” </li></ul></ul><ul><ul><li>Come up with a topic for discussion everyday...
Ways & effects of Communication <ul><li>Facial Expressions </li></ul><ul><li>Gestures </li></ul><ul><li>Posture </li></ul>...
Body language  Frustration Clearing throat, &quot;whew&quot; sound, Whistling, smoking, pinching flesh  covering mouth, ji...
Body language  Confidence Cooperation Upper body in sprinter's position, open hands, sitting on edge of chair, hand to fac...
Ways & effects of Communication Speaking Skills
Speaking skills <ul><li>“ A wise man reflects before he speaks;  </li></ul><ul><li>a fool speaks, and then reflects on wha...
Ways & effects of Communication Writing Skills
Speaking skills <ul><li>Clarity in Writing… </li></ul><ul><ul><li>Rs 1000000000 </li></ul></ul><ul><ul><li>Rs. 100,000,000...
Speaking skills While Writing… <ul><ul><li>Use simple language – avoid ambiguous  words </li></ul></ul><ul><ul><li>Reread ...
Speaking skills <ul><ul><li>Visualize the reader when you are writing </li></ul></ul><ul><ul><li>Don’t  write unbroken par...
Ways & effects of Communication Listening Skills
Listening skills <ul><ul><li>to receive information  </li></ul></ul><ul><ul><li>to understand effectively </li></ul></ul><...
<ul><li>“ I HEAR, I forget </li></ul><ul><li>I SEE, I remember </li></ul><ul><li>I DO, I understand” </li></ul>Remember
THANK YOU!
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Developing the Global Executive - Effective Communications

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Transcript of "Developing the Global Executive - Effective Communications"

  1. 1. Improving your skills to communicate better Effective Communications Mahieash Johnney IFRC – Communications & Reporting Manager Summarized presentation
  2. 2. Research shows that communication is ...
  3. 3. <ul><li>to express our emotions </li></ul><ul><li>achieve joint understanding </li></ul><ul><li>to get things done </li></ul><ul><li>pass on and obtain information </li></ul><ul><li>reach decisions </li></ul><ul><li>develop relationships </li></ul>Why communication?
  4. 4. Ways & effects of Communication Formal Less flexible, more accurate but less responsive most of the time... (business emails, reports, memos) Informal More flexible, less accurate but responsive (gossip, text, chatting)
  5. 5. What is Communication? <ul><li>Art of getting your message across effectively through: </li></ul><ul><li>Spoken words – first & simple way </li></ul><ul><li>Body language – can make or mar </li></ul><ul><li>Written words – reflects importance </li></ul><ul><li>Visuals – leaves greatest impact </li></ul>
  6. 6. Communication The flow.. Message Feedback Sender Formulating Channel Delivery Receiver Perception Understanding Response
  7. 7. <ul><ul><li>Is scarcer than quality water </li></ul></ul><ul><ul><li>Is measured by results or actions </li></ul></ul><ul><ul><li>Does not need to be very complex </li></ul></ul><ul><ul><li>Is aimed at informing others </li></ul></ul><ul><ul><li>Is complete and clear </li></ul></ul>Effective Communicatioon
  8. 8. <ul><li>Personal Barriers </li></ul><ul><ul><ul><li>Your style and character (rude, polite, shy, outspoken) </li></ul></ul></ul><ul><ul><ul><li>Preparation & presentation </li></ul></ul></ul><ul><ul><ul><li>Lack of clarity (pronunciation, pitch, etc.) </li></ul></ul></ul><ul><ul><ul><li>Lack of credibility </li></ul></ul></ul><ul><ul><ul><li>Timing </li></ul></ul></ul>Barriers To effective communication
  9. 9. <ul><li>Proper Pronunciation </li></ul><ul><li>Communication Help Pen </li></ul><ul><li>Buffalo Career Guest </li></ul><ul><li>Colonel Buffet Bouquet </li></ul><ul><li>Rendezvous Bulb Fax </li></ul><ul><li>Somaratne Devotees Ramanayake </li></ul>Barriers To effective communication
  10. 10. <ul><li>Organizational Barriers </li></ul><ul><ul><ul><li>Culture </li></ul></ul></ul><ul><ul><ul><li>Environment </li></ul></ul></ul><ul><ul><ul><li>Size & structure </li></ul></ul></ul><ul><ul><ul><li>Pace of activity </li></ul></ul></ul>Barriers To effective communication
  11. 11. <ul><li>Process Barriers </li></ul><ul><ul><ul><li>Channel/Medium </li></ul></ul></ul><ul><ul><ul><li>Irrelevant Information loading </li></ul></ul></ul><ul><ul><ul><li>Lack of Response or Feedback </li></ul></ul></ul><ul><ul><ul><li>Inappropriate Questions </li></ul></ul></ul>Barriers To effective communication
  12. 12. <ul><ul><li>Say to yourself, “I will get Response” </li></ul></ul><ul><ul><li>Come up with a topic for discussion everyday </li></ul></ul><ul><ul><li>Start improving upon pronunciation </li></ul></ul><ul><ul><li>Develop habit of reading – start with the English newspaper / Comics </li></ul></ul><ul><ul><li>Understand first, then communicate </li></ul></ul><ul><ul><li>Don’t be afraid of asking questions </li></ul></ul>Overcoming the barriers
  13. 13. <ul><ul><li>Say to yourself, “I will get Response” </li></ul></ul><ul><ul><li>Come up with a topic for discussion everyday </li></ul></ul><ul><ul><li>Start improving upon pronunciation </li></ul></ul><ul><ul><li>Develop habit of reading – start with the English newspaper / Comics </li></ul></ul><ul><ul><li>Understand first, then communicate </li></ul></ul><ul><ul><li>Don’t be afraid of asking questions </li></ul></ul>Overcoming the barriers
  14. 14. Ways & effects of Communication <ul><li>Facial Expressions </li></ul><ul><li>Gestures </li></ul><ul><li>Posture </li></ul>Body language
  15. 15. Body language Frustration Clearing throat, &quot;whew&quot; sound, Whistling, smoking, pinching flesh covering mouth, jiggling money or keys, tugging ears, wringing hands. Short breaths, &quot;tsk&quot; sound, tightly clenched hands, wringing hands, Fist like gestures pointing index finger rubbing hand through hair rubbing back of neck. Nervousness
  16. 16. Body language Confidence Cooperation Upper body in sprinter's position, open hands, sitting on edge of chair, hand to face gestures, unbuttoning coat. Steeple hands, hands behind back, back stiffened, hands in coat pockets with thumb out, hands on tapels of coat
  17. 17. Ways & effects of Communication Speaking Skills
  18. 18. Speaking skills <ul><li>“ A wise man reflects before he speaks; </li></ul><ul><li>a fool speaks, and then reflects on what he has uttered.” </li></ul><ul><li>- French Proverb. </li></ul>
  19. 19. Ways & effects of Communication Writing Skills
  20. 20. Speaking skills <ul><li>Clarity in Writing… </li></ul><ul><ul><li>Rs 1000000000 </li></ul></ul><ul><ul><li>Rs. 100,000,000/- </li></ul></ul><ul><ul><li>Rs. 100 million </li></ul></ul>
  21. 21. Speaking skills While Writing… <ul><ul><li>Use simple language – avoid ambiguous words </li></ul></ul><ul><ul><li>Reread the letter when you have finished </li></ul></ul><ul><ul><li>Plan what you want to say in your letter/ report </li></ul></ul><ul><ul><li>Check spelling & punctuation, then send </li></ul></ul>
  22. 22. Speaking skills <ul><ul><li>Visualize the reader when you are writing </li></ul></ul><ul><ul><li>Don’t write unbroken paragraphs </li></ul></ul><ul><ul><li>Use numbered paragraphs to make cross-referencing easier </li></ul></ul><ul><ul><li>Punctuation plays the role of body language in writing </li></ul></ul>Keep in mind while writing
  23. 23. Ways & effects of Communication Listening Skills
  24. 24. Listening skills <ul><ul><li>to receive information </li></ul></ul><ul><ul><li>to understand effectively </li></ul></ul><ul><ul><li>to enhance clarity </li></ul></ul><ul><ul><li>to empathize </li></ul></ul>Objective of Listening is…
  25. 25. <ul><li>“ I HEAR, I forget </li></ul><ul><li>I SEE, I remember </li></ul><ul><li>I DO, I understand” </li></ul>Remember
  26. 26. THANK YOU!

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