• Save
Using Twitter as an engagement tool
Upcoming SlideShare
Loading in...5

Like this? Share it with your network


Using Twitter as an engagement tool



Presentation on how to use Twitter as part of an overall social media strategy and engagement tool.

Presentation on how to use Twitter as part of an overall social media strategy and engagement tool.



Total Views
Views on SlideShare
Embed Views



14 Embeds 946

http://customer-engagement.ning.com 462
http://dr.o-one.net 205
http://blog.freshnetworks.com 121
http://www.freshnetworks.com 75
http://blog.telconews.gr 27
http://community20.blogspot.com 16
http://thecustomercollective.com 16
http://www.customer-engagement-network.com 9
http://www.freshminds.net 5
http://www.thecustomercollective.com 4
http://www.slideshare.net 3
http://webcache.googleusercontent.com 1
http://translate.googleusercontent.com 1
http://digitalimpactblog.iirusa.com 1


Upload Details

Uploaded via as Microsoft PowerPoint

Usage Rights

© All Rights Reserved

Report content

Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

  • Full Name Full Name Comment goes here.
    Are you sure you want to
    Your message goes here
Post Comment
Edit your comment

Using Twitter as an engagement tool Presentation Transcript

  • 1. Using Twitter as a B2B engagement tool How it fits into a hub and spoke approach to online community building
  • 2. Is it just me, or does everybody seem to be talking about Twitter…
  • 3. Telling us how to use it … telling us how to use it…
  • 4. And talking about numbers … and getting obsessed with numbers
  • 5. Today I’m not going to do this – I’m going to show you how to get value from Twitter But today I’m going to talk about how you actually get value from Twitter
  • 6. So how do you do it? So how do you do this?
  • 7. Make sure you are actually listening The worst thing is to be on Twitter but not actually using Twitter Twitter is not a place for you to just feed information It is a place for you to listen to what others have to say too
  • 8. 2. And that you are actually engaging Respond to people as individuals Have micro-interactions Respond to people and enter into a conversation Ask what they thing and get instant feeback
  • 9. And make sure what you find out is fed into the rest of the business This isn’t an isolated set of conversations It’s engaging new people in new ways And it’s a quick way of getting the customer voice into the business
  • 10. But how do you make a million dollars?
  • 11. Segment, segment, segment Segment, segment, segment…
  • 12. Not everybody wants the same thing, so don’t treat them in the same way
  • 13. And recognise that Twitter is only part of a social media strategy Use Twitter as the gateway to engaging with you
  • 14. It is part of a hub-and-spoke social media strategy
  • 15. Because it’s when they’re on your own site that you get most benefit Innovation Insight Word of Mouth
  • 16. That’s it…
    • Matt Rhodes
    • FreshNetworks
    • [email_address]
    • @mattrhodes
  • 17.
    • Picture credits
    • Slide 5: Money, by Joshua Davis (jdavis.info) www.flickr.com/photos/articnomad/8806988/
    • Slide 6: Question mark in Esbjerg, by alexanderdrachmann www.flickr.com/photos/drachmann/327122302/
    • Slide 7: hipster grafitti, by striatic www.flickr.com/photos/striatic/133146861/
    • Slide 9: Take, by .:Siddhartha:. www.flickr.com/photos/gatobito/3219725951/
    • Slide 10: The Million Dollar Question (front) by Amber Rhea www.flickr.com/photos/amberlrhea/2580082545/
    • Slide 13: Estradeando by Eduardo Amorim www.flickr.com/photos/bombeador/2696554494/