50 mins is tight, especially since first was from B gate but second was from C gate
Problem first shown by United – not always the case, delays picked up in diff ways
In this case, Flightstats still showed on time, so TripIt did too (same data) – later updated to show missed connect
Next is finding out how credible the delay is – will it hold? I’m cheating using Sabre, but here’s what happened (you can see this in ExpertFlyer)
It’s credible, and the ATL flight looks on time, so we need other options – looks like weather-related issues at ORD, so we will have trouble getting UA to put on another airline, start with ExpertFlyer or United.com - nothing
Next find where else United flies – (red is codeshare) – Norfolk may work
ORF is delayed but might work – still, it would be tight
Now think about other airlines since the clients needs to get there tonight – might require out of pocket – AirTran nonstop
You can use KVS tool as well as ExpertFlyer, shake it up
Recovering From Irregular Operations
Recovering From Irregular Operations Case Study: Richmond to Atlanta
Real Life Example13NOVUnited Express 6063Lv Richmond 820pArr Washington/Dulles 910p *B to C gate 50 Min Connect *Rain in RIC/IADUnited Express 5696Lv Washington/Dulles 10pArr Richmond 1148p
For Air Travel Assistance: crankyconcierge.com/ftu email@example.com (800) 747-1011 / (747) 200-4200 FTU Attendees Special10% Discount for Sign Ups Through December 7
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