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Recovering From Irregular Operations
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Recovering From Irregular Operations

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Cranky Concierge presentation at 2012 LA FTU.

Cranky Concierge presentation at 2012 LA FTU.

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  • 50 mins is tight, especially since first was from B gate but second was from C gate
  • Problem first shown by United – not always the case, delays picked up in diff ways
  • In this case, Flightstats still showed on time, so TripIt did too (same data) – later updated to show missed connect
  • Next is finding out how credible the delay is – will it hold? I’m cheating using Sabre, but here’s what happened (you can see this in ExpertFlyer)
  • It’s credible, and the ATL flight looks on time, so we need other options – looks like weather-related issues at ORD, so we will have trouble getting UA to put on another airline, start with ExpertFlyer or United.com - nothing
  • Next find where else United flies – (red is codeshare) – Norfolk may work
  • ORF is delayed but might work – still, it would be tight
  • Now think about other airlines since the clients needs to get there tonight – might require out of pocket – AirTran nonstop
  • You can use KVS tool as well as ExpertFlyer, shake it up
  • Transcript

    • 1. Recovering From Irregular Operations Case Study: Richmond to Atlanta
    • 2. Real Life Example13NOVUnited Express 6063Lv Richmond 820pArr Washington/Dulles 910p *B to C gate 50 Min Connect *Rain in RIC/IADUnited Express 5696Lv Washington/Dulles 10pArr Richmond 1148p
    • 3. For Air Travel Assistance: crankyconcierge.com/ftu ftu@crankyconcierge.com (800) 747-1011 / (747) 200-4200 FTU Attendees Special10% Discount for Sign Ups Through December 7

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