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Recovering From Irregular      Operations Case Study: Richmond to Atlanta
Real Life Example13NOVUnited Express 6063Lv Richmond 820pArr Washington/Dulles 910p                                       ...
For Air Travel Assistance:         crankyconcierge.com/ftu        ftu@crankyconcierge.com     (800) 747-1011 / (747) 200-4...
Recovering From Irregular Operations
Recovering From Irregular Operations
Recovering From Irregular Operations
Recovering From Irregular Operations
Recovering From Irregular Operations
Recovering From Irregular Operations
Recovering From Irregular Operations
Recovering From Irregular Operations
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Recovering From Irregular Operations

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Cranky Concierge presentation at 2012 LA FTU.

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  • 50 mins is tight, especially since first was from B gate but second was from C gate
  • Problem first shown by United – not always the case, delays picked up in diff ways
  • In this case, Flightstats still showed on time, so TripIt did too (same data) – later updated to show missed connect
  • Next is finding out how credible the delay is – will it hold? I’m cheating using Sabre, but here’s what happened (you can see this in ExpertFlyer)
  • It’s credible, and the ATL flight looks on time, so we need other options – looks like weather-related issues at ORD, so we will have trouble getting UA to put on another airline, start with ExpertFlyer or United.com - nothing
  • Next find where else United flies – (red is codeshare) – Norfolk may work
  • ORF is delayed but might work – still, it would be tight
  • Now think about other airlines since the clients needs to get there tonight – might require out of pocket – AirTran nonstop
  • You can use KVS tool as well as ExpertFlyer, shake it up
  • Transcript of "Recovering From Irregular Operations"

    1. 1. Recovering From Irregular Operations Case Study: Richmond to Atlanta
    2. 2. Real Life Example13NOVUnited Express 6063Lv Richmond 820pArr Washington/Dulles 910p *B to C gate 50 Min Connect *Rain in RIC/IADUnited Express 5696Lv Washington/Dulles 10pArr Richmond 1148p
    3. 3. For Air Travel Assistance: crankyconcierge.com/ftu ftu@crankyconcierge.com (800) 747-1011 / (747) 200-4200 FTU Attendees Special10% Discount for Sign Ups Through December 7
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