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Webinar on Webinars

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Tips for attendees, presenters, and people evaluating webinar software.

Tips for attendees, presenters, and people evaluating webinar software.

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Webinar on Webinars Webinar on Webinars Presentation Transcript

  • A Webinar on Webinars Karen G. Schneider Community Librarian Equinox Software, Inc. “ The Evergreen Experts” http://esilibrary.com March, 2009
  • Prologue: before we get started… Basic commands for GoToWebinar
    • Testing your audio
    • Mute/unmute
    • Raising hands
    • Asking questions
  •  
  • So now are we in lockstep?
  • If stuff happens: Relax, don’t worry! Roll with it. photo by Timothy de Ruyter
  • 1. What is a webinar… And why do you care?
  • “ Web conferencing is used to conduct live meetings or presentations via the Internet .” — Wikipedia
  • Other characteristics…
  • Flexible communication
    • Surveys! Polls! Questions!
    • Roles: presenters, organizers, panelists, attendees
    • Hand off the keyboard and mouse to someone else!
    • Boot people out of sessions!
    And more….
    • Loss of kinesthetic (body language) cues
    • Not standardized
    • Attention economics: people tend to multitask
    • Stress factor
    Webinar drawbacks
  • Key challenge for webinar participants: Learning to relax, don’t worry, and roll with it. photo by Timothy de Ruyter
  • 2. Power Tips for Webinar Attendees
  • 2.1 Read the instructions in advance Do you have the right equipment? Have you downloaded the software? Are you sure your equipment works? Have you skimmed basic commands?
  • 2.2 Dress for Success VOIP: The free-n-easy equipment setup Example: Logitech ClearChat Comfort USB Headset OR… +
  • O.k. alternative setup #1 Dial-in (usually $$) — supported by most software
  • O.k. alternative setup #2: Listening + Chat + Widely supported; requires extensive multitasking
  • Bad, bad, BAD setup: The dreaded webcam microphone Echo, feedback, distortion, and collective misery
  • 2.3 ONE person per PC, please!
  • 2.4 Show up early Get situated Test equipment Explore menus
  • 2.5 Mute yourself when you aren’t talking
  • 2.6 Identify yourself when you communicate
  • 2.6 What are YOUR ideas?
  • And remember… Relax! Don’t worry! Roll with it!
  • 3. Power Tips for Webinar Presenters
  • 3.1 Pick the right software for your audience (More on that in part 4)
  • 3.2 Assume people won’t read the instructions in advance Plan a little extra “getting situated” time Build in “webinar 101” at the beginning Don’t assume tech expertise=webinar expertise
  • 3.3 Use 2 or more monitors First monitor : exploded webinar control panel Second monitor : your displayed screen Third monitor : Twitter, Facebook, email from your mom, etc.
  • 3.4 Have a wingman The wingman… Responds to text chats Repeats questions and assists with sensemaking reminders Helps with technical complications Helps you remember to record sessions and save files
  • 3.5 Assume control Ask people to identify themselves, mute keyboards, etc. Mute people if they’re noisy Redirect discussion when necessary
  • And remember… Relax! Don’t worry! Roll with it!
  • 4. Selecting Webinar Software
  • 4.1 Scan the field: what are people using? Webex Gotowebinar Centra Adobe OPAL DimDim Etc. What features do they like? Hate? Miss? Take advantage of trial offers.
  • 4.2 Identify and rank requirements: Mandatory Highly desired Desired Be aware: These products are rapidly evolving!
  • 4.3 Features of general importance
    • Cost (and payment options)
    • Stability
    • Ease of use
    • Platform support (Windows? Mac? Linux?)
    • Display quality
    • Number of attendees who can attend a single session
    • Audio service: Flexible VOIP/dial-in options
    • Chat function
    • Full duplexing versus half duplexing
  • 4.4 Features important to Equinox
    • All of the above, plus… if possible:
    • Open source
    • Recording (video and transcripts)
    • Registration functions (register, remind, follow-up)
    • Support for additional panelists and presenters
    • Hand over keyboard and mouse
    • Change presenters on the fly
    • Start meetings on the fly
    • Invite people to ongoing sessions
  • 4.5 Other features to consider
    • Video (“Brady Bunch”-style heads in boxes)
      • Massive bandwidth drain
    • Polling
    • Surveys
    • Voting
    • Feedback tools
    • Drawing tools
    • Rescheduling functions
    • Toll-free conference number options
  • 4.6 What we’re going with ( for now )
    • Gotowebinar for public sessions
      • Windows/Mac workstation support
      • Generally good feature set
      • Supports huge number of attendees (1,000)
      • Chat function not well-designed for engagement
      • Good value for the price
      • Month-to-month contract
    • Webex small-business solution for developer/in-house sessions
      • Windows/Mac/ Linux workstation support
      • Excellent feature set
      • Very pricy for large groups, reasonable for small groups
      • Month-to-month contract
  • And don’t forget: Relax, don’t worry! Roll with it. photo by Timothy de Ruyter
  • Thanks!
    • Karen G. Schneider
      • kgs @esilibrary.com
      • 1-877-OPEN-ILS
    • Equinox: http:// www.esilibrary.com
    • Evergreen: http://www.evergreen-ils.org