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Webinar on Webinars

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Tips for attendees, presenters, and people evaluating webinar software.

Tips for attendees, presenters, and people evaluating webinar software.

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  • Transcript

    • 1. A Webinar on Webinars Karen G. Schneider Community Librarian Equinox Software, Inc. “ The Evergreen Experts” http://esilibrary.com March, 2009
    • 2. Prologue: before we get started… Basic commands for GoToWebinar
      • Testing your audio
      • Mute/unmute
      • Raising hands
      • Asking questions
    • 3.  
    • 4. So now are we in lockstep?
    • 5. If stuff happens: Relax, don’t worry! Roll with it. photo by Timothy de Ruyter
    • 6. 1. What is a webinar… And why do you care?
    • 7. “ Web conferencing is used to conduct live meetings or presentations via the Internet .” — Wikipedia
    • 8. Other characteristics…
    • 9. Flexible communication
    • 10.
      • Surveys! Polls! Questions!
      • Roles: presenters, organizers, panelists, attendees
      • Hand off the keyboard and mouse to someone else!
      • Boot people out of sessions!
      And more….
    • 11.
      • Loss of kinesthetic (body language) cues
      • Not standardized
      • Attention economics: people tend to multitask
      • Stress factor
      Webinar drawbacks
    • 12. Key challenge for webinar participants: Learning to relax, don’t worry, and roll with it. photo by Timothy de Ruyter
    • 13. 2. Power Tips for Webinar Attendees
    • 14. 2.1 Read the instructions in advance Do you have the right equipment? Have you downloaded the software? Are you sure your equipment works? Have you skimmed basic commands?
    • 15. 2.2 Dress for Success VOIP: The free-n-easy equipment setup Example: Logitech ClearChat Comfort USB Headset OR… +
    • 16. O.k. alternative setup #1 Dial-in (usually $$) — supported by most software
    • 17. O.k. alternative setup #2: Listening + Chat + Widely supported; requires extensive multitasking
    • 18. Bad, bad, BAD setup: The dreaded webcam microphone Echo, feedback, distortion, and collective misery
    • 19. 2.3 ONE person per PC, please!
    • 20. 2.4 Show up early Get situated Test equipment Explore menus
    • 21. 2.5 Mute yourself when you aren’t talking
    • 22. 2.6 Identify yourself when you communicate
    • 23. 2.6 What are YOUR ideas?
    • 24. And remember… Relax! Don’t worry! Roll with it!
    • 25. 3. Power Tips for Webinar Presenters
    • 26. 3.1 Pick the right software for your audience (More on that in part 4)
    • 27. 3.2 Assume people won’t read the instructions in advance Plan a little extra “getting situated” time Build in “webinar 101” at the beginning Don’t assume tech expertise=webinar expertise
    • 28. 3.3 Use 2 or more monitors First monitor : exploded webinar control panel Second monitor : your displayed screen Third monitor : Twitter, Facebook, email from your mom, etc.
    • 29. 3.4 Have a wingman The wingman… Responds to text chats Repeats questions and assists with sensemaking reminders Helps with technical complications Helps you remember to record sessions and save files
    • 30. 3.5 Assume control Ask people to identify themselves, mute keyboards, etc. Mute people if they’re noisy Redirect discussion when necessary
    • 31. And remember… Relax! Don’t worry! Roll with it!
    • 32. 4. Selecting Webinar Software
    • 33. 4.1 Scan the field: what are people using? Webex Gotowebinar Centra Adobe OPAL DimDim Etc. What features do they like? Hate? Miss? Take advantage of trial offers.
    • 34. 4.2 Identify and rank requirements: Mandatory Highly desired Desired Be aware: These products are rapidly evolving!
    • 35. 4.3 Features of general importance
      • Cost (and payment options)
      • Stability
      • Ease of use
      • Platform support (Windows? Mac? Linux?)
      • Display quality
      • Number of attendees who can attend a single session
      • Audio service: Flexible VOIP/dial-in options
      • Chat function
      • Full duplexing versus half duplexing
    • 36. 4.4 Features important to Equinox
      • All of the above, plus… if possible:
      • Open source
      • Recording (video and transcripts)
      • Registration functions (register, remind, follow-up)
      • Support for additional panelists and presenters
      • Hand over keyboard and mouse
      • Change presenters on the fly
      • Start meetings on the fly
      • Invite people to ongoing sessions
    • 37. 4.5 Other features to consider
      • Video (“Brady Bunch”-style heads in boxes)
        • Massive bandwidth drain
      • Polling
      • Surveys
      • Voting
      • Feedback tools
      • Drawing tools
      • Rescheduling functions
      • Toll-free conference number options
    • 38. 4.6 What we’re going with ( for now )
      • Gotowebinar for public sessions
        • Windows/Mac workstation support
        • Generally good feature set
        • Supports huge number of attendees (1,000)
        • Chat function not well-designed for engagement
        • Good value for the price
        • Month-to-month contract
      • Webex small-business solution for developer/in-house sessions
        • Windows/Mac/ Linux workstation support
        • Excellent feature set
        • Very pricy for large groups, reasonable for small groups
        • Month-to-month contract
    • 39. And don’t forget: Relax, don’t worry! Roll with it. photo by Timothy de Ruyter
    • 40. Thanks!
      • Karen G. Schneider
        • kgs @esilibrary.com
        • 1-877-OPEN-ILS
      • Equinox: http:// www.esilibrary.com
      • Evergreen: http://www.evergreen-ils.org