Changing Tires on a Moving Vehicle

Changing tires on a moving vehicle Karen G. Schneider Community Librarian Equinox Software, Inc.

Special thanks to these inspiring librarians who helped shape this talk:

Pete Bromberg

Joan Frye Williams

Michael Stephens

Roy Tennant

Anne Lipow

Michael Casey

Jenny Levine

Marshall Shore

Kathryn Greenhill

… and many more!

Evergreen support & development company http://esilibrary.com

what did I just do?

Blog?

Facebook?

Social bookmarking?

Podcast?

Twitter?

Screencast?

Youtube?

Text messaging?

Webinar?

Space shuttle?

“ speak with a human voice” -- Michael Stephens

kill the jargon

With the aim of improving our service and our efficiency, the circulation area at the Main Library will be remodeled for better patron accessibility and oriented toward increased self-checkout options . To this end we’re adding two more self-checkout stations, for a total of four. … We’ll have the same number of circulation clerks …

find your technology sweet spot

crisis as opportunity

“ it’s more fun to rethink than to retrench” – Joan Frye Williams

1981: UCB launches online Melvyl

1978: AACR2

http://www.flickr.com/photos/michaelsphotos/858451052/

http:// gathernodust.blogspot.com/2007/07/doing-it-without-dewey-perry-branch.html

reconsider workflows

http://www.geekologie.com/2007/06/24-week/ the staff-public balance

1890s: “The Fiction Question”

the two-book system

deputize your informal leaders

“ Perceptions of librarians are highly related to support.” -- OCLC, From Awareness to Funding

deploy “embeds”

defy conventional wisdom

“ Interestingly, there has also been a massive increase in patronage from males aged between 18 and 35.” – Bibliothekia Blog

http://flickr.com/photos/yarmando/236030044/sizes/o/

banish “no”

http://www.flickr.com/photos/travelinlibrarian/1924719853/sizes/l/

accentuate the positive

make the mundane fun

# Description Price Total === =========== ===== ===== 1 [Name of CD] $14.00 $14.00 Sub Total $14.00 Shipping $2.25 Grand Total $16.25

Your CD has been gently taken from our CD Baby shelves with sterilized contamination-free gloves and placed onto a satin pillow. A team of 50 employees inspected your CD and polished it to make sure it was in the best possible condition before mailing. Our packing specialist from Japan lit a candle and a hush fell over the crowd as he put your CD into the finest gold-lined box that money can buy. We all had a wonderful celebration afterwards and the whole party marched down the street to the post office where the entire town of Portland waved "Bon Voyage!" to your package, on its way to you, in our private CD Baby jet on this day, Thursday, November 15th. …

make it easier for everyone

remove barriers

rethink services

make plain technologies beautiful

join communities

Remember this slide? 1981: UCB launches online Melvyl

http://flickr.com/photos/tracy_the_astonishing /

Evergreen support & development company http://esilibrary.com

PINES fixes the problem, or assigns an internal owner to fix the problem

Working with the PINES help desk, PINES staff determine that the problem is a small bug that needs to go to Equinox. PINES will communicate back to the library the expected time for resolution.

The PINES staff determine (through discussion with Equinox) that this is a larger development issue and will go to Emily Almond, PINES project manager, for prioritization. She then communicates directly with the library reporting the issue. Emily will ensure that the PINES Evergreen development roadmap is kept updated and maintained on the PINES page for all to see.

Together, Equinox and PINES also interact with the larger Evergreen community—hundreds of libraries of all types worldwide. Many times, libraries experience the same challenges. Open source means we can share problems and solutions.

Karen G. Schneider Community Librarian 1-877-OPEN-ILS [email_address] Twitter: kgs Friendfeed: kgs Delicious: kgs Skype: freerangelib