Ch03 PPT. business communications

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  • BCOM Chapter 03
  • BCOM Chapter 03
  • BCOM Chapter 03
  • BCOM Chapter 03 Reaching this mutual understanding requires a high degree of trust, effective interpersonal skills, empathetic and intensive listening skills, and the willingness to communicate long enough to agree on an action plan that is acceptable to everyone.
  • BCOM Chapter 03
  • BCOM Chapter 03
  • BCOM Chapter 03
  • BCOM Chapter 03
  • BCOM Chapter 03
  • BCOM Chapter 03
  • BCOM Chapter 03
  • BCOM Chapter 03
  • BCOM Chapter 03
  • BCOM Chapter 03
  • BCOM Chapter 03
  • BCOM Chapter 03
  • BCOM Chapter 03
  • BCOM Chapter 03
  • BCOM Chapter 03
  • BCOM Chapter 03
  • BCOM Chapter 03
  • BCOM Chapter 03
  • Ch03 PPT. business communications

    1. 1. Focusing on Group Communication © 2009 Cengage Learning. All rights reserved. Chapter 3 Lecture Slides
    2. 2. Learning Objective 1 <ul><li>Explain the factors influencing the increasing importance of group communication. </li></ul><ul><li>  </li></ul>© 2009 Cengage Learning. All rights reserved. 1
    3. 3. Flat Organizational Structures  © 2009 Cengage Learning. All rights reserved. Downsizing; eliminating layers of management Reorganizing decision-making power throughout the organization Eliminating functional/departmental boundaries Organizing cross-disciplinary teams to handle broad core processes Face-to-Face communication is prominent Many businesses are: Flat Organizational Structures 1
    4. 4. The Cooperative Spirit <ul><li>A high degree of trust </li></ul><ul><li>Effective interpersonal skills </li></ul><ul><li>Empathetic and intensive listening skills </li></ul><ul><li>Willingness to communicate long enough to agree on an action plan that is acceptable to everyone. </li></ul>© 2009 Cengage Learning. All rights reserved. 1 Competition vs. Cooperation This mutual understanding requires
    5. 5. Learning Objective 2 <ul><li>Describe the characteristics of effective groups. </li></ul>© 2009 Cengage Learning. All rights reserved. 2
    6. 6. Characteristics of Effective Groups <ul><li>Common goals </li></ul><ul><li>Role perception </li></ul><ul><li>Longevity </li></ul><ul><li>Size </li></ul><ul><li>Status </li></ul><ul><li>Group norms </li></ul><ul><li>Leadership </li></ul>© 2009 Cengage Learning. All rights reserved. 2
    7. 7. Group Roles <ul><li>Isolate </li></ul><ul><li>Dominator </li></ul><ul><li>Free rider </li></ul><ul><li>Detractor </li></ul><ul><li>Digressor </li></ul><ul><li>Airhead </li></ul><ul><li>Socializer </li></ul><ul><li>Facilitator </li></ul><ul><li>Harmonizer </li></ul><ul><li>Record keeper </li></ul><ul><li>Reporter </li></ul><ul><li>Leader </li></ul> © 2009 Cengage Learning. All rights reserved. Negative Positive 2
    8. 8. Learning Objective 3 <ul><li>Explain the difference between groups and teams </li></ul>© 2009 Cengage Learning. All rights reserved. 3
    9. 9. Stages of Team Development  © 2009 Cengage Learning. All rights reserved. 3
    10. 10. Types of Teams <ul><li>Task force — Achieve a single goal in limited time </li></ul><ul><li>Quality assurance team (quality circle) — Focus on product or service quality </li></ul><ul><li>Cross-functional team — Join employees from various departments to solve problems </li></ul><ul><li>Product development — Focus on the development cycle of new products </li></ul><ul><li>Virtual team — a team with members in more than one location </li></ul>© 2009 Cengage Learning. All rights reserved. 3
    11. 11. Team Behaviors <ul><li>Commitment — focused on mission, values, goals, and expectations </li></ul><ul><li>Cooperation — share a sense of purpose </li></ul><ul><li>Communication — know that information must flow smoothly </li></ul><ul><li>Contribution — expect all members to share abilities and skills with the team </li></ul>© 2009 Cengage Learning. All rights reserved. 3
    12. 12. Learning Objective 4 <ul><li>Outline the group decision-making process </li></ul>© 2009 Cengage Learning. All rights reserved. 4
    13. 13. Group Decision-Making Stages <ul><li>Orientation : group identifies the problem and plans process for reaching decision. </li></ul><ul><li>Discussion : researches, identifies & weighs options, tests assumptions. </li></ul><ul><li>Decision : group combines individual preferences into a collective decision. </li></ul><ul><li>Implementation : Group carries out decision and assesses its impact. </li></ul>© 2009 Cengage Learning. All rights reserved. 4
    14. 14. Learning Objective 5 <ul><li>Discuss group conflict and conflict resolution </li></ul>© 2009 Cengage Learning. All rights reserved. 5
    15. 15. Types of Group Conflict  © 2009 Cengage Learning. All rights reserved. 5 Competition Social Dilemmas Procedural Conflict Personal Conflict Substantive Conflict
    16. 16. Styles of Conflict Resolution  © 2009 Cengage Learning. All rights reserved. 5 Compromise Avoidance Collaboration Accommodation Competition
    17. 17. Personalities and Conflict <ul><li>Competitors view group disagreements as win-lose situations and satisfaction in forcing their ideas on others. </li></ul><ul><li>Cooperators value accommodative interpersonal strategies </li></ul><ul><li>Individualists are concerned only with their own outcomes. They make decisions based on what they personally will achieve. They neither interfere with nor assist others’ attempts to reach their goals. </li></ul>© 2009 Cengage Learning. All rights reserved. 5
    18. 18. Groupthink <ul><li>Dislike of conflict and need for cohesiveness </li></ul><ul><li>Group members dominate interaction </li></ul><ul><li>Group members are intimidated by others </li></ul><ul><li>Group members care more about social acceptability than reaching best solution </li></ul><ul><li>Strong leadership encouraging members to participate </li></ul><ul><li>Objective viewpoints; no egos and emotions </li></ul><ul><li>Assign a “devil’s advocate” for the group </li></ul><ul><li>Create subgroups </li></ul><ul><li>Hold “second chance” meeting </li></ul> © 2009 Cengage Learning. All rights reserved. Causes Solutions 5
    19. 19. Learning Objective 6 <ul><li>Discuss aspects of effective meeting management </li></ul>© 2009 Cengage Learning. All rights reserved. 6
    20. 20. Face-to-Face Meetings <ul><li>Provide rich, nonverbal cues </li></ul><ul><li>Are preferred when dealing with sensitive issues </li></ul><ul><li>Are beneficial for rapport </li></ul><ul><li>Pose logistical issues of time, place, and schedules </li></ul><ul><li>May be dominated by aggressive and high status members </li></ul> © 2009 Cengage Learning. All rights reserved. Advantages Disadvantages 6
    21. 21. Electronic Meetings <ul><li>Assist with geographically scattered groups </li></ul><ul><li>Speed up meeting follow-up activities </li></ul><ul><li>Place all participants on a more even level </li></ul><ul><li>C annot replace face-to-face contact for some meetings </li></ul><ul><li>Can make consensus harder to reach </li></ul><ul><li>Are dependent on keyboarding skills </li></ul> © 2009 Cengage Learning. All rights reserved. Advantages Disadvantages 6
    22. 22. Suggestions for Effective Meetings <ul><li>Limit meeting length and frequency </li></ul><ul><li>Make satisfactory arrangements </li></ul><ul><li>Distribute the agenda in advance </li></ul><ul><li>Encourage participation </li></ul><ul><li>Maintain order </li></ul><ul><li>Manage conflict and seek consensus </li></ul><ul><li>Prepare thorough minutes </li></ul> © 2009 Cengage Learning. All rights reserved. 6
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