--------------------------------------------------------------------------------------------------------------------------...
Phoenix Call Center Career Fair
Sheraton Phoenix Airport Hotel Tempe, 1600 South 52nd Street, Tempe, AZ 85281
Doubletree S...
==================================================================================
Papago Buttes Operations Center
1500 No...
The Insurance Support Center (ISC) consists of three departments across
three locations (Atlanta, Dallas, and Phoenix). Ea...
BEFORE YOU DO THE APPLICATION…
INSIDER TIPSTER #45: Before you start filling out any applications and
long before you show...
This is the first and the last question that many where asked.
Those who didn’t have a good answer to this question were d...
• Take detailed messages for agents/claims personnel
• Provide emergency customer assistance
WHILE ON THE PHONE, YOU WILL ...
It makes me feel good knowing that I am able to help them when their
agent is unavailable.”
------------------------------...
Organization (HMO). A variety of resources are provided to help you
choose the health care option that best meets your nee...
FT/PT Customer Service Rep - Bank - Phoenix, AZ
Job Opening ID: Posting Title
Location: 444 N. 44th Street; Phoenix, AZ
NU...
• Annual bonus potential
• You may also be eligible to participate in Medical, Dental, Life and
Disability Insurance, Visi...
"Like a good neighbor..." isn't just a slogan. It's who we are and how we do
business.
WHAT ARE THE DUTIES AND RESPONSIBIL...
Express Claim Associates are a dedicated, in-office workforce assigned to our
centralized claim environment. These positio...
Reporting (ILR) area receive claims and ensure prompt routing to other claim
handling teams.
At State Farm, our Claim Asso...
USED JOB SHACK INSIDER…STATE FARM
OFFICE REPRESENTATIVE AT STATE FARM
Interview Details –After applying online I was email...
Recruiter called at the exact time I scheduled. It was a Quick phone
interview most of the time she was explaining the pos...
CUSTOMER-CARE SUPERVISOR AT STATE FARM
Accepted Offer – Interviewed in Tempe, AZ - Sep 2012– Reviewed Feb 17
Interview Det...
These were the most questions I've ever answered during an interview
LOL. But typical questions...she offered me water and...
30 minutes later I got a call for an in person interview.
That was set up for 2 days later. I went to that and was told I ...
TESTING
For some positions, general testing may also be part of the HR Interview
process. If applicable, your recruiter wi...
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HOME STUDY GUIDE For THE STATE FARM JOB FAIR - SEPT 2013

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Well campers! Here it is. Here is yet another of our home study guides to yet another big, interview event with yet, a bigger employer - which means a better opportunity...like 800 of them...This is designed to wet ya interest and get you focused on doing your own prep work...because it comes down to your answer of one question...if you answer correctly, you get the interview...if NOT...well, campers...thanks for playing...!

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Transcript of "HOME STUDY GUIDE For THE STATE FARM JOB FAIR - SEPT 2013"

  1. 1. ----------------------------------------------------------------------------------------------------------------------------------------------------------------------- Published Daily Tuesday – Wednesday – Thursday – Some Fridays 6 SEPTEMBER 2013 ---------------------------------------------------------------------------------------------------------------------------------------------------------------------- BREAKING NEWS!!! STATE FARM STILL NEEDS 800 AND YOU CAN COME GET YOUR JOB NEXT TUESDAY...WEDNESDAY 10 a.m. to 8 p.m. Sept. 10 8 a.m. to 3 p.m. Sept. 11 THE DOUBLETREE SUITES BY HILTON, 320 N. 44th Street in Phoenix. State Farm is looking to fill service, claims and sales support positions, many of which require applicants who speak both English and Spanish. Most of the positions are entry-level and both full-time and part-time opportunities are available. To learn more or complete an application online, visit http://www.statefarm.com/careers/landing.asp?WT.svl=738
  2. 2. Phoenix Call Center Career Fair Sheraton Phoenix Airport Hotel Tempe, 1600 South 52nd Street, Tempe, AZ 85281 Doubletree Suites by Hilton Phoenix Airport, 320 North 44th Street, Phoenix, AZ 85008 September 10th - 10:00 am - 8:00 pm No pre-registrations is required, but we ask that all individuals apply online at www.statefarm.com/careers before attending. Please bring several copies of your resume to the Career Fair. Doubletree Suites by Hilton Phoenix Airport 320 North 44th Street, Phoenix, AZ 85008 September 11th - 8:00 am - 3:00 pm No pre-registrations are required, but we ask that all individuals apply online at www.statefarm.com/careers before attending. Please bring several copies of your resume to the Career Fair. Like the vibe of a fast-paced, structured team environment? Interested in sales, customer service, and claims or underwriting? If so, take a closer look at State Farm! HIRING FOR OPPORTUNITIES IN PHOENIX AND TEMPE AZ. START DATES BEGIN FALL 2013 •Multi-language capabilities desired •Full-time and part-time opportunities available •Seeking candidates who are available to work weekends, holidays, and AM/PM shifts Join us at the Career Fair to meet Hiring Management and discuss these opportunities in person. Please bring copies of your resume.
  3. 3. ================================================================================== Papago Buttes Operations Center 1500 North Priest Drive, Tempe, AZ 85281 =================================================================== Job seekers can find more information by calling 888-618-3483 and submit applications online at www.statefarm.com/careers
  4. 4. The Insurance Support Center (ISC) consists of three departments across three locations (Atlanta, Dallas, and Phoenix). Each department handles multiple functions designed to deliver quality service for our customers: • Payment Center The Payment Center receives and processes premium payments and money received by the Bank, and updates policy records. • Printing, Inserting, and Mailing (PIM) Printing, Inserting, and Mailing operations print and mail hundreds of thousands of policyholder premium notices and policy information daily. • Support Center The Support Center functions as a technical solution center that provides support to more than 100,000 State Farm associates located in operations centers, claim offices, agents' offices, agency field offices, CRCs, Corporate Headquarters, and the three ISC sites. SPOILER ALERT: “Tell me what you know about my company?” If didn’t do your research…the interview STOPS THERE!!!
  5. 5. BEFORE YOU DO THE APPLICATION… INSIDER TIPSTER #45: Before you start filling out any applications and long before you show up to get interviewed…you need to spend a great deal of prep work that starts with their website…their website is a great cheat sheet to acing the application to impressing them at the interview. ------------------------------------------------------------------------------------- If you know who they are...what they believe...you will know if this is the right company for you...these are key indicators to commit to memory if you want to convince them that you are right for them...get it? Connect the dots and have a couple of examples of where you have put these values into play in a work setting to help others or be able to talk to what this means to you and the decisions you make... --------------------------------------------------------------------------------------- WOW! THAT'S DEEP! ---------------------------------------------------------------------- BUT, IT IS THE DIFFERENCE BETWEEN GETTING HIRED HERE OR NOT...IF YOU CAN'T/WON'T; THEN THIS IS NOT THE COMPANY FOR YA! -------------------------------------------------------------------------------------------------- SIMPLE ENOUGH, RIGHT? EITHER YOU WILL SAY: NEXT JOB, PLEASE! OR THEY MAY SAY: WELCOME HOME...” IT'S TOTALLY UP TO YA! -------------------------------------------------------------------------------------------------- START HERE AND PROGRESS BACK TO THEIR WEBSITE…SPEND THE TIME…MAKE THE EFFORT…! We debated whether or not to tell you as we didn’t want them to see this and change the way they screen you as we thing we have this wired. But, this is critical for you to know and it goes to show why it is critical you know “who they are…What they do…and…most importantly…why they do what they do that makes them so successful…” When you arrive at the job fair you will be signed-in by a State Farm Rep. This person will ask you: “Tell me what you know about State Farm?”
  6. 6. This is the first and the last question that many where asked. Those who didn’t have a good answer to this question were diverted out of the path to the interview…they never got to see the job posting and did not talk to a HR Rep. They were given a gift bag and sent on their way. Those who could or did answer this question, went on to the interview. -------------------------------------------------------------------------------------------------- Go through the job description(s) and highlight the skills that they are looking for. Look closely at how they phrase and word the description. These are critical because – you application will be screened, inspected and gone over by a computer long before a live person ever sees it. Write these skills down. Write the key (important) words and phrases down. Now go back to each of your jobs and use this as your main description for each of your pervious jobs. TIPSTER #124: The more times you use these key words and/or phrases, the more times that the computer will rate you and the higher you are rated, the more like it is that a REAL person will call you for a second interview. Do not expect that a computer will understand that you really did all of the things that the employer is seeking…it can’t…it won’t! Computers are really dumb at utilizing common sense…GET IT?!? In fact, don’t expect an future employer to care enough about someone they do not know, to do your heavy lifting to prove that you have necessary skills or experience…that’s you job not theirs! -------------------------------------------------------------------------------------------------- YOUR MISSION STARTS HERE…GOOD HUNTING! ============================================================= Customer Response Center Representative A Peek at What Employees or Associates Do http://www.statefarm.com/about/careers/pdf/rjp_crc.pdf TALK ON THE PHONE TO CUSTOMERS, AGENTS, AND STATE FARM EMPLOYEES USING SCRIPTED RESPONSES: • Answer insurance-related questions from callers • Explain processes for claims and provide emergency assistance
  7. 7. • Take detailed messages for agents/claims personnel • Provide emergency customer assistance WHILE ON THE PHONE, YOU WILL UTILIZE COMPUTER TECHNOLOGY: • Use an online job aid • Use the State Farm intranet to locate information • Send detailed messages to agents and claims personnel • File claim reports using a computer APPLY STATE FARM POLICIES AND PROCEDURES TO UNIQUE SITUATIONS. Other Things to Know: • Work non-standard shifts, including weekends, holidays, and evenings • Complete an extensive, paid training program to learn policies and procedures • Manage a variety of customer service situations • Receive additional on-the-job coaching and training HERE’S WHAT EMPLOYEES OR ASSOCIATES SAY ABOUT THE JOB “It is an exciting and ever-changing environment where you are always getting trained on how to do things better.” “Every day at the CRC is fun because it never actually feels like you’re coming to work. The people are great and the atmosphere is so inviting.” “Every customer that you work with is unique and sometimes challenging. You must meet their needs in a way that satisfies both the customer and State Farm policies.” “We alternate between very busy times and very slow times; the continual change of work levels can be challenging.” “You feel important when you have been called upon to help out in a crisis situation, such as a hurricane, Sept. 11th, or an earthquake; however, this can be stressful.” “The CRC is a structured environment, you always know exactly when to be at work, have meetings, and take breaks.” “I enjoy talking to policyholders from all over the country and assisting them when they need us the most.
  8. 8. It makes me feel good knowing that I am able to help them when their agent is unavailable.” --------------------------------------------------------------------------------------- http://www.statefarm.com/careers/emp_customer_service.asp WATCH THE VIDEO!!!! SPOILER ALERT: “Tell me what you know about my company?” If didn’t do your research…the interview STOPS THERE!!! ============================================ WHEN WE SAY TOTAL REWARDS, WE MEAN IT. That’s what we call our benefits and pay package. It includes the cash and non-cash rewards offered in exchange for your contributions to the Company’s success. You can click on the Total Rewards Summary button for an overview or check out these links for more information: We want top-notch employees to stay here and grow here. How do we accomplish that? Competitive Starting Salaries above the Market Average • Our pay package is designed to reward high performers and be flexible in meeting a variety of business needs. • Salaries are reviewed regularly to ensure State Farm remains a pay leader relative to the external labor market. • Pay For Performance • Annual pay increases and incentive reward opportunities are based on measuring your results and competencies against specific goals. • Growth Opportunities • State Farm encourages growth from within and provides diverse career opportunities throughout the Company. • You are also encouraged to grow and learn in your current job and prepare yourself for future opportunities --------------------------------------------------------------------------------------------- Medical In most locations, employees can choose between the State Farm Group Medical Preferred Provider Organization (PPO) and a Health Maintenance
  9. 9. Organization (HMO). A variety of resources are provided to help you choose the health care option that best meets your needs. Dental The plan provides coverage for preventive care, dental restorations, and orthodontia care. Vision The plan provides comprehensive vision benefits, including routine eye exams and contact lenses or glasses. Health Care and Dependent Care Flexible Spending Accounts (FSAs) You can choose to allocate before-tax dollars to pay eligible medical and/or dependent-care expenses. Participating employees don’t pay federal or state income taxes (in most states) or Social Security taxes on contributions to, or distributions from, these accounts. Life Insurance Provides basic life and accidental death and dismemberment (AD&D) protection, with a coverage amount that is two-times your salary. State Farm pays a portion of the premium. Additional voluntary AD&D coverage is also available. Long-Term Disability Provides income during prolonged disability due to an illness or injury. Voluntary Accidental Death & Dismemberment (AD&D) Provides protection against the loss of life or certain bodily injuries resulting from covered accidents. This coverage provides financial protection for accidents sustained on or off the job, anywhere in the world, in which accidental death, loss of sight, loss of use, and/or dismemberment occurs. The plan offers coverage for you and your eligible dependents. In addition, the Voluntary AD&D Plan also covers you (the employee only) for permanent and total disability resulting from an accident. --------------------------------------------------------------------------------------------
  10. 10. FT/PT Customer Service Rep - Bank - Phoenix, AZ Job Opening ID: Posting Title Location: 444 N. 44th Street; Phoenix, AZ NUMBER of Positions: 44 Shift: Weekends Required Our commitment to customers makes us the No. 1 insurer of cars and homes in the United States and an insurance leader in Canada. This same commitment to our work force is how we got here and how we stay here. Our 90-year track record highlights State Farm as an employer of choice committed to providing career opportunities that last a lifetime. From diverse backgrounds and talent, to meaningful work and comprehensive benefits, "Like a good neighbor..." isn't just a slogan. It's who we are and how we do business. WHAT ARE THE DUTIES AND RESPONSIBILITIES OF THIS POSITION? • Answers telephone and/or e-mail inquiries from customers and agents • Initiates, activates, and services accounts • Contacts customers and/or vendors to obtain information or resolve problems • Processes and/or routes transactions, requests, and inquiries using established procedures WHAT KNOWLEDGE AND SKILLS ARE NEEDED TO BE SUCCESSFUL IN THIS POSITION? • Knowledge of bank products • Basic understanding of response center or processing center dynamics ITEMS OF NOTE • Entry into this job family may require passing additional background checks • May work a non-traditional schedule including weekends, evenings, overnights, and/or holidays • May be required to work overtime • May be required to attain and retain state licenses BENEFITS: TOTAL REWARDS • Our Total Rewards benefits package includes: • Competitive starting salary • Annual merit reviews
  11. 11. • Annual bonus potential • You may also be eligible to participate in Medical, Dental, Life and Disability Insurance, Vision, 401(k) Plan (Savings & Thrift in Canada), Credit Union, a fully funded retirement pension plan, and more. https://online2.statefarm.com/apps/careers/psc/cgprdext/RECRUITING/HR MS/c/HRS_HRS.HRS_APP_SCHJOB.GBL?Page=HRS_APP_SCHJOB&Action= U&TargetFrameName=None ========================================== Claim Associate-Express - Phoenix, AZ SPANISH BILINGUAL SKILLS REQUIRED Location: 444 N. 44th Street; Phoenix, AZ Job Opening ID: 39833 NUMBER OF POSITIONS: 25 Our commitment to customers makes us the No. 1 insurer of cars and homes in the United States and an insurance leader in Canada. This same commitment to our work force is how we got here and how we stay here. Our 90-year track record highlights State Farm as an employer of choice committed to providing career opportunities that last a lifetime. From diverse backgrounds and talent, to meaningful work and comprehensive benefits,
  12. 12. "Like a good neighbor..." isn't just a slogan. It's who we are and how we do business. WHAT ARE THE DUTIES AND RESPONSIBILITIES OF THIS POSITION? • Our claims associates are critical to the success of State Farm because of their direct contact with current and potential customers. Claim Associates in the new Express area handle lower-complexity claims and ensure prompt routing of complex claims to other claim handling teams. At State Farm, our Claim Associates support the mission and values of our company by providing Good Neighbor service throughout the claim handling process. The primary responsibilities of a Claim Associate-Express include: • Receiving and reviewing claim information • Applying claims settlement procedures to process claims, initiate claim payments, and close claim files • Communicating with customers and associates over the telephone and other communication channels • Working in a collaborative team environment to handle a large volume of claims and telephone calls • Using State Farm claims systems and other technologies to perform job duties WHAT KNOWLEDGE AND SKILLS ARE NEEDED TO BE SUCCESSFUL IN THIS POSITION? • Successful completion of required training programs and all licensing requirements, including continuing education for licensing, as applicable • Ability to learn and apply claims policies and procedures • Ability to communicate clearly, professionally, and empathetically • Ability to maintain quality work product and professionalism, even when work volume is high • Ability to learn and utilize computer systems and other technologies • Critical competencies include, but are not limited to: customer focus, communication (oral and written), attention to detail, quality, computer skills, and adaptability ITEMS OF NOTE • Applicants must be willing to work flexible work shifts within a 24 hour work environment • Applicants may be required to work irregular hours, including weekends and holidays, based on workload and job requirements ADDITIONAL INFORMATION • SPANISH BILINGUAL SKILLS REQUIRED
  13. 13. Express Claim Associates are a dedicated, in-office workforce assigned to our centralized claim environment. These positions will be housed in our centralized operation in Phoenix, Arizona. These positions are specifically for our Spanish Language Unit. Advanced fluency in the Spanish language is required. Competitive candidates will be required to participate in a third-party language assessment to determine fluency for further consideration. This is a 24-hour operation and may require employees to work various shifts, nights, weekends, and holidays. PLEASE NOTE: Successful candidates selected for this position will receive a job offer stating that continued employment as a State Farm Express Customer Associate is contingent upon meeting the requirements necessary to obtain appropriate state(s) mandated licenses. This includes successfully completing all applicable licensing exam(s), and background checks required of various state(s). Failure to do so may result in termination. Please refer to the Express Claim Associate level descriptor for additional roles and responsibilities of the position. Candidates must be willing to relocate themselves at their expense to the Phoenix, Arizona area. Competitive candidates may participate in on-line testing and phone interviews. https://online2.statefarm.com/apps/careers/psc/cgprdext/RECRUITING/HRMS/c/ HRS_HRS.HRS_APP_SCHJOB.GBL?Page=HRS_APP_SCHJOB&Action=U&TargetFram eName=None ================================================================ Claim Associate-ILR - Phoenix, AZ Job Opening ID: 40739 Number of Positions: 67 Competitive candidates may participate in on- line testing and phone interviews. LOCATION: 444 N. 44th Street, Phoenix, Arizona WHAT ARE THE DUTIES AND RESPONSIBILITIES OF THIS POSITION? Our claims associates are critical to the success of State Farm because of their direct contact with current and potential customers. Claim Associates in the new Initial Loss
  14. 14. Reporting (ILR) area receive claims and ensure prompt routing to other claim handling teams. At State Farm, our Claim Associates support the mission and values of our company by providing Good Neighbor service throughout the claim handling process. THE PRIMARY RESPONSIBILITIES OF A CLAIM ASSOCIATE-ILR INCLUDE: • Communicating with customers and associates over the telephone, mobile app, click-to-chat, and internet reporting • Gathering and documenting loss information • Working in a collaborative team environment to handle a large volume of claims and telephone calls • Using State Farm claims systems and other technologies to perform job duties WHAT KNOWLEDGE AND SKILLS ARE NEEDED TO BE SUCCESSFUL IN THIS POSITION? • Successful completion of required training programs and all licensing requirements, including continuing education for licensing, as applicable • Ability to learn and apply claims policies and procedures • Ability to communicate clearly, professionally, and empathetically • Ability to maintain quality work product and professionalism, even when work volume is high • Ability to learn and utilize computer systems and other technologies • Critical competencies include, but are not limited to: customer focus, communication (oral and written), attention to detail, quality, computer skills, and adaptability ITEMS OF NOTE • Applicants must be willing to work flexible work shifts within a 24 hour work environment • Applicants may be required to work irregular hours, including weekends and holidays, based on workload and job requirements IMPORTANT: PLEASE READ • Initial Loss Reporting (ILR) Claim Associates are a dedicated, in-office workforce assigned to our centralized claim environment. These positions will be housed in our centralized operation in Phoenix, Arizona. • This is a 24-hour operation, requiring employees to work various shifts, nights, weekends, and holidays. Please refer to the Claim Associate ILR level descriptor for additional roles and responsibilities of the position. https://online2.statefarm.com/apps/careers/psc/cgprdext/RECRUITING/HRMS/c/HRS_HRS.HRS _APP_SCHJOB.GBL?Page=HRS_APP_SCHJOB&Action=U&TargetFrameName=None ===============================================================
  15. 15. USED JOB SHACK INSIDER…STATE FARM OFFICE REPRESENTATIVE AT STATE FARM Interview Details –After applying online I was emailed by the agent for a skills test. I completed the test then was contacted by email again for a phone interview. THE QUESTIONS WERE: • Why do you want to work here? • What is a typical day like for you? • Would you have any problems obtaining licenses? • Why do you want to leave your current position? • What is your work style- do you prefer working in teams or as an individual? • Can you describe your work style? • Why should I hire you? • What salary range are you looking for? • What other types of positions have you been applying for? • When could you start? • How do you define success? I passed the phone screen and was told to come in for a face to face interview. I don't remember most of those questions but they were primarily sales related. I'm still waiting to hear back from the agent to see if I made it to the next round of interviews. Interview Questions • Name an accomplishment that you are recently proud of? • Could you mention a time in sales position when you acted inappropriately? -------------------------------------------------------------------------------------------- CLAIMS SERVICE REPRESENTATIVE AT STATE FARM Interview Details –Filled out an online application. Two weeks later received an email from HR, so I could take 2 tests. Typical data entry (wpm) and filling in information while listening to a customer call. A week later received a call from recruiter to set up a phone interview. Set up interview for the next week.
  16. 16. Recruiter called at the exact time I scheduled. It was a Quick phone interview most of the time she was explaining the position. Interview questions were Go through your resume: • Why State Farm? • Tell me about yourself. • Tell me about a time you dealt with a unsatisfied customer. • Tell me about a time you mad a difficult decision..... Etc. Basic behavioral questions. Interview Question –None. All your typical behavioral questions. Just Google behavioral questions and have an example for each one. Reason for Declining –Pay rate was lower than I expected -------------------------------------------------------------------------------------------- CLAIMS REPRESENTATIVE AT STATE FARM Interview Details –I applied online without uploading a resume. I received an email with instructions to take an online test at my convenience but within a specific timeframe (72hours). YOU CANNOT USE A MAC FOR THIS TEST, AND YOU NEED HEADPHONES OR SPEAKERS. Since I only have a Mac Book Pro, I had to go to someone else's house. Online test include a short personality test, data entry as "customers" give you their orders out loud (easy), a few typing speed tests, and several timed logic problems. Then I had a phone interview which lasted about 20 minutes (but only 5-6 questions) The HR rep asked questions like: • Tell me about a specific time when you had a difficult customer. • Tell me about a specific time when you had to adapt quickly. • Why do you want to work for State Farm? • What's your greatest strength? • Weakness? Then I had an in-person interview a couple weeks later. There were two HR reps, a team manager, and a section manager present. They asked questions one by one, going counterclockwise. It lasted about 30 minutes and there were at least 15 questions. Interview Question –I was asked to describe my best working relationship. This was easy: I described how my office manager is a mentor to me, etc. Then they asked "what do you bring to this relationship?" I stumbled a bit on that one. Negotiation Details –No negotiation. $35,000 w/ full benefits starting day one. --------------------------------------------------------------------------------------------
  17. 17. CUSTOMER-CARE SUPERVISOR AT STATE FARM Accepted Offer – Interviewed in Tempe, AZ - Sep 2012– Reviewed Feb 17 Interview Details –The hiring process was an extensive one, though I believe it is because it was for a management-level position. From first contact to a job offer was approximately two months. The first contact was receiving an e-mail from a recruiter asking me basic qualifying questions, such as salary requirements; willingness to relocate, if required; awareness of call-center environment, inclusive of hours of operation. After that, I was scheduled for a telephonic interview with the recruiter I was dealing with. The questions were straightforward, centering principally on associate interaction and coaching/feedback. The second interview was a panel interview with two operations manager. This interview was conducted telephonically. The managers were friendly and welcoming to any questions I had. They asked more targeted management questions. After a month's wait, the company extended a job offer. Interview Question –One question in particular that I remember centered on why I wanted to leave the position I was in at the time. The question wasn't challenging per sé; it was simply something I hadn't really thought about, other than the standard needs, such as more challenges, different culture, and better pay. Negotiation Details –Although I expected to negotiate (like I did for any other position), State Farm not only met my salary expectations, it exceeded the top end of it by $3,000. I was very impressed. Not because I got more than expected, but because the company didn't do what other companies do: Try to offer the lowest possible in hopes that the candidate does not negotiate. -------------------------------------------------------------------------------------------- CUSTOMER SERVICE REPRESENTATIVE AT STATE FARM - ACCEPTED OFFER FEB 7 Interview Details –I interviewed mid-January and got offered the position two days ago. I interviewed directly with the agent. She was very welcoming and we were getting a long very well. The atmosphere was clean and there were actually two agents in one office and each one had their own sales reps (about two each). Bring a copy of your résumé. She went through the entire thing with me and asked me about ten intense questions.
  18. 18. These were the most questions I've ever answered during an interview LOL. But typical questions...she offered me water and I left really feeling like I got the job. However, she didn't contact me when she said she would so that threw me off. Especially since I sent her a thank you card. I ended up emailing her to see what was up, an she told me she had some more I interviews and would make a decision by the following Tuesday. She stuck to her word and offered me the position. I haven't started yet, but I really hope it isn't hard to reach the bonuses, because that will make this Job definitely worthwhile. Interview Question –Pretty regular questions, just every single question in the book! So be prepared. Negotiation Details –She knew what I was expecting and made a compromise with me offering commission and bonuses. -------------------------------------------------------------------------------------------- “Great working environment filled with people who care.” Pros – I am always given an opportunity to learn. Every day is a challenge that brings new cases to life. From fires to simple car insurance, this field is always invigorating. Be prepared to learn every day and adapt to any changes that may trip you up at times. ============================================= ============================================================== CLAIMS PROCESSOR ASSISTANT AT STATE FARM Interview Details –I applied online, a few hours later they asked me to fill out some questionnaire. I filled that out and sent it back and then a few more hours later they sent me links for tests. One was typing, and then there was customer service/data entry and personality tests. After that a day or so later they called to set up a phone interview for the next day. Completed that and was told I would hear back the following week.
  19. 19. 30 minutes later I got a call for an in person interview. That was set up for 2 days later. I went to that and was told I would hear back in two weeks. Got the job offer less than an hour and half later. I was told I impressed them is why I got a fast turnaround. ================================================================== EMPLOYMENT PROCESS SUMMARY - WHAT TO EXPECT There may be small differences in the employment process between career areas and office locations, but the general process is the same all across State Farm. ONLINE APPLICATION Register and Complete Required Fields To apply for any job opening at State Farm, you need to complete an online application. The first step is to register. From there, just complete the required fields on the application. Everything you need to know, including an application simulation, is on our How to Apply page. SEARCH JOBS AND APPLY There are two ways to stay on top of State Farm job openings: Set up a Job Search Manager alert in your online account. You’ll be notified by e-mail as soon as positions matching your criteria are posted. Visit the Search Jobs page and enter your desired search criteria. Select the job you want to apply for from your search results and click “Apply Now.” You will receive a confirmation that your application has been successfully submitted. It will immediately be made available to the recruiter responsible for the posting. HR INTERVIEW If you're contacted by a Human Resources recruiter for an interview, this may be a phone or face-to-face conversation. Be prepared for the recruiter to ask you questions with regard to your skills and experience. It's also an opportunity for you to discover more about State Farm and the position you applied for.
  20. 20. TESTING For some positions, general testing may also be part of the HR Interview process. If applicable, your recruiter will provide all the information you need to help you feel informed and prepared throughout the process. HIRING MANAGER INTERVIEW If selected, an interview with the hiring manager comes next. This is a face-to-face, competency-based interview designed to gauge how well your skills and experience fit the job opportunity. You’ll also learn more about specific job responsibilities and the actual working environment. ADDITIONAL INTERVIEWS The hiring manager may include other management in your initial interview, or you may be invited back to meet with others from the business function. JOB OFFERS - CONTINGENT JOB OFFER If selected, you’ll receive a contingent job offer. Pending successful results from a background check and drug test, your offer will be confirmed in writing. CONFIRMED JOB OFFER Your job offer will confirm the position, location, salary, start date, and reporting manager. YOUR FIRST DAY - WELCOME TO STATE FARM WEBSITE Once your job offer is confirmed and accepted, you’ll be given access to a special website just for new employees. It’s designed to provide the information new employees want to know, and to help take the stress out of your first day on the job. The Welcome website is a place where new employees can: Find out what to wear, what to bring, and all that first day kind of stuff. Learn more about benefits, pay, time off, and other employee programs. Check out videos featuring State Farm employees and Company CEO Ed Rust Jr. (Seek and ye shall find…they are on the website!) ======================================== GOOD HUNTING @ THE JOB FAIR!!! The more effort that you put into the front of this event, the better the odds are that you MAY leave with a new career!

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