15 APR 2014 NEW JOB BOOK

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THIS A TRIPLE SPECIAL WITH THREE MINI-STUDY GUIDES FOR THREE MAJOR EMPLOYERS THAT ARE HIRING...NOT FISHING! WHILE NOT AS COMPLETE AS OUR FULL BLOWN STUDY GUIDES BUT, STILL IT IS ENOUGH TO GET THE SERIOUS APPLICANTS UPON ON THEIR FEET AND RUSHING OVER TO CLAIM THEIR JOB(S) BEFORE THE RUN OUT...LIMITED TO JOBS ON HAND...BEST PREPARED...THE FIRST HIRED...NUFF SAID!

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15 APR 2014 NEW JOB BOOK

  1. 1. Being an Everyday Hero We are looking for vigilant people who share our sense of integrity and truly enjoy helping others. Do you have what it takes to be one of us? Find Your Career 2122 East Highland Ave. Ste. #100, Phoenix, Arizona APPLY ONLINE: https://www.securitasjobs.com
  2. 2. WE CURRENTLY HAVE FULL TIME, PART TIME AND FLEX OFFICER POSITIONS AVAILABLE. PLEASE GO TO WWW.SECURITASJOBS.COM AND COMPLETE THE ONLINE APPLICATION FOR PHOENIX, AZ Why Work at Securitas? In our line of work it is the little things that count. While these everyday acts of heroism might go unnoticed in society by most, we rarely miss them. Your sense of integrity, security know-how and desire to serve make up the core of who we are as a company. Security Officer – Regular – Securitas Security Services USA, Inc. 2122 E. Highland Avenue, Phoenix, AZ 85016 Observes and reports activities and incidents at an assigned client site, providing for the security and safety of client property and personnel. Makes periodic patrols to check for irregularities and to inspect protection devices and fire control equipment. Preserves order and may act to enforce regulations and directives for the site pertaining to personnel, visitors, and premises. Controls access to client site or facility through the admittance process
  3. 3. Patrols assigned site on foot or in vehicle; checks for unsafe conditions, hazards, unlocked doors, security violations, blocked entrances and exits, mechanical problems, and unauthorized persons. • Protects evidence or scene of incident in the event of accidents, emergencies, or security investigations. • Responds to incidents of fire, medical emergency, bomb threat, flooding, water discharge, elevator emergency, hazardous materials, inclement weather, and other incidents. • Prepares logs and reports as required. REQUIREMENTS : • With or without reasonable accommodation, the physical and mental requirements of this job may include the following: seeing, hearing, speaking, and writing clearly. • Occasional reaching with hands and arms, stooping, kneeling, crouching and crawling. • Frequent sitting, standing and walking, which may be required for long periods of time, and may involve climbing stairs and walking up inclines and on uneven terrain. • Additional physical requirements may include, frequent lifting and/or moving up to 10 pounds and occasional lifting and/or moving up to 25 pounds. • Must be able to meet and continue to meet any applicable state, county and municipal licensing requirements for Security Officers. =========================================================
  4. 4. SECURITY SPECIALTY – Securitas Security Services USA, Inc. 2122 E. Highland Avenue, Phoenix, AZ 85016 This position may include special job duties based on the client’s needs and requirements, they are: Canine Handler, Customer Service Representative, Control Center/Console Operator, Dispatcher, Patrol Officer, Valet Officer, School Crossing Guard, Fire Officer (certified fire fighter). PRIMARY RESPONSIBILITIES - (JOB RESPONSIBILITIES WILL VARY DEPENDING ON SPECIALTY OF THE POSITION - LISTED ABOVE): • Observes and reports activities and incidents at an assigned client site, providing for the security and safety of client property and personnel. • Makes periodic patrols to check for irregularities and to inspect protection devices and fire control equipment. • Preserves order and may act to enforce regulations and directives for the site pertaining to personnel, visitors, and premises. • Controls access to client site or facility through the admittance process • Patrols assigned site on foot or in vehicle; checks for unsafe conditions, hazards, unlocked doors, security violations, blocked entrances and exits, mechanical problems, and unauthorized persons. • Protects evidence or scene of incident in the event of accidents, emergencies, or security investigations. • Responds to incidents of fire, medical emergency, bomb threat, flooding, water discharge, elevator emergency, hazardous materials, inclement weather, and other incidents.
  5. 5. • Prepares logs, reports and other duties as required under the "specialty" job function. • Performs other job duties as required. ================================================================ Securitas USA - Online Application http://www.securitas.com/us/en/Career/Come-Join-Us/Start-On-line-Application/ If you previously applied to Securitas USA you must wait 60 days to reapply. To apply for a position with Securitas USA you will be asked to provide the following information: • Your Social Security Number • Address history for the past seven years • Details about your education • Employment history for the past seven years, including addresses and telephone numbers If you do not have this information with you at this time, please exit now and return when you do. ----------------------------------------------------------------------------------------------- TIPSTER #1: They do train but, they do give first preference to those who already have an AZ DPS SECURITY GUARD CARD and those with previous Law Enforcement or Military work histories are highly sought. “Does this mean that I have to have this to get a job?” No, but, it is the reality that if you already have a current guard card you can go through their internal training and be out on a security post a lot soon. Also, previous law enforcement or military experience takes everything to higher level of pre-training, qualifications and abilities to fill in at high profile security location(s). IF YOU DO NOT ALREADY HAVE A GUARD CARD DO NOT GO OUT AND GET ONE ON YOUR OWN. It really doesn’t work that way, it is expensive and you will still need to have the 8 hours of training ($40-100 cost…$40 is for bare bones training
  6. 6. only and everything else is extra and done by you or the $100 is a full turnkey they do everything for you) by whoever hires you. SECURITAS TRAINS FOR FREE AND YOU ONLY PAY $72 FOR PROCESSING YOUR GUARD CARD THROUGH AZDPS. Before you start the process determine if you will qualify through AZDPS to receive a guard card. REMEMBER ALL FEES ARE NON-REFUNDABLE! Go to http://licensing.azdps.gov/Licensedisqualifiers.asp TIPSTER #2: Let’s face it; Securitas is the largest private security agency in the world and because of that their standards are higher than Uncle Bob’s Used Security Shack. The security some of the biggest companies here in the Phoenix Metro Area and they need people who bring their “A” Game daily. So, truly, they only take the best. BUT, SOMETIMES, THE BEST IS NOT THE MOST EXPERIENCED BUT THE MOST MOTIVATED! If you are a security guard want-to-be with little no actual security experience, walking through the door to this open house and present yourself with less than a driven “I want this job and here is why I would be a GREAT Candidate…” which means being on your best “A” Game, if you are not spruced up and looking sharp and/or are not interested in the company (you didn’t know anything about them or their history) and you have the attitude that “I don’t really want the job but, I might take this until something better comes along;” PLEASE STAY HOME because you are not who they are looking for and you would just get your feeling hurt over wasting your time. TIPSTER # 3: If you are a regular reader of the Used Job Shack then you are (by know) familiar with the new generation JOB SEEKING RULE #4. Then you already know what you need to get the full job descriptions…read it completely, several times…tear it apart…pull out all of the required skills/abilities and then, go through each of your jobs and match up what they need and what you have done… that’s only if you really want this job…Now fill out the application. For the sake of those who is NOT…here is a quick review.
  7. 7. RULE # FOUR (EXPERIENCE VS. SKILLS): WITH MANY LARGE COMPANIES…it is important that you know that for the first two levels of review a real person does not see your application because the company’s computer system scans your application. The computer is a very bright 6 year old…very smart but, not a lick of logic. Getting selected for an interview is very difficult when the company screens your application with the computer and you do not have the cheat sheet (full job description). OK…YEA! We are talking (in general) about positions that require little or no experience…“So why make this so difficult?” “Why should I be worried?” The reason you should be concerned is that you are about to make a mistake that will cost you the chance to get hired eight out of ten times in this new job market. You have just made a bad technical error by assuming that you know better and that since experience is only preferred then “what difference does it make if you read the job description or if you cut-n-paste the job description from your killer resume?” You are getting ready to make the tragic mistake of confusing experience with skills and abilities. You are correct that the positions may not require experience but they do (many times) require a lot of skills. And if you really want to get hired, you must demonstrate to the employer that you do have the skills! (See the job below): “Previous experience preferred but not required…”
  8. 8. "Integrity, Vigilance, and Helpfulness", represented by the three dots on our logo, are qualities our employees are proud to demonstrate daily. SKILLS ARE HIGHLIGHTED…SEE IF YOU SEE A PATTERN? Job Overview: SECURITY – SECURITAS Security Officer - Regular Location: Phoenix, AZ (2122 E. Highland Avenue) Location Details Securitas Security Services USA, Inc. 2122 E. Highland Avenue. Phoenix, AZ 85016 JOB DESCRIPTION Observes and reports activities and incidents at an assigned client site, providing for the security and safety of client property and personnel. Makes periodic patrols to check for irregularities and to inspect protection devices and fire control equipment. Preserves order and may act to enforce regulations and directives for the site pertaining to personnel, visitors, and premises. Controls access to client site or facility through the admittance process
  9. 9. Patrols assigned site on foot or in vehicle; checks for unsafe conditions, hazards, unlocked doors, security violations, blocked entrances and exits, mechanical problems, and unauthorized persons. Protects evidence or scene of incident in the event of accidents, emergencies, or security investigations. Responds to incidents of fire, medical emergency, bomb threat, flooding, water discharge, elevator emergency, hazardous materials, inclement weather, and other incidents. Prepares logs and reports as required. Requirements With or without reasonable accommodation, the physical and mental requirements of this job may include the following: seeing, hearing, speaking, and writing clearly. Occasional reaching with hands and arms, stooping, kneeling, crouching and crawling. Frequent sitting, standing and walking, which may be required for long periods of time, and may involve climbing stairs and walking up inclines and on uneven terrain. Additional physical requirements may include, frequent lifting and/or moving up to 10 pounds and occasional lifting and/or moving up to 25 pounds. Must be able to meet and continue to meet any applicable state, county and municipal licensing requirements for Security Officers.
  10. 10. BREAKDOWN: (0) EXPERIENCE: Any experience required? None. (0) EDUCATION: No mention of education. None. (17) DUTIES (SKILLS & ABILITIES): Observes – reports - providing for the security and safety of client property - providing for the security and safety of personnel - check for irregularities - inspect protection devices - Preserves order - enforce regulations and directives - Controls access - Patrols assigned site - checks for unsafe conditions - checks for hazards - checks for unlocked doors - checks for mechanical problems - checks for unauthorized persons - Responds to incidents - Prepares logs and reports - seeing, hearing, speaking, and writing clearly - Occasional reaching with hands and arms, stooping, kneeling, crouching and crawling - lifting and/or moving up to 25 pounds. (1) GAME MAKER/BREAKER: Must be able to meet and continue to meet any applicable state, county and municipal licensing requirements for Security Officers. (Get AZDPS SECURITY GUARD CARD) -------------------------------------------------- ANALYSIS: This job requires a lot of skill or ability to observe, report, ability to create documentation and to follow instructions. On the surface you may not see the relationship between what you did and what this job requires. Here is where you confuse experience with skill. You are bringing this to the conversation not the employer. Please show me where the job requires ___ years of experience observing, reporting or preserving order. It does not. So, (by you confusing this issue) you would be presenting yourself as unskilled and lacking in any or all of the 18+ skills and abilities that the employer needed because you confused experience with skills.
  11. 11. Re-read the job description and tell me if this employer is asking for experience or is looking for 18+ skills. If you are focused upon experience or that you believe that no experience is required “so I qualify automatically!” Or worse, “”that’s too much work and effort for this job…” Unless you explain to the employer that you do have the skills, how would they know? How would the computer know that as (say) a CASHIER, that you used the majority of those 18 skills on a daily basis? Did you or do you know that? Whatever you put on your application or in your resume become the only truth and information the employer will judge you by. STILL CONFUSED…I SEE? Let’s break this down further so you really understand this as this is the most critical part of the application process and where 8 out of 10 people lose their chance to get interviewed, talk to a live person and get hired. Let’s examine the various duties and see how they were a part of your everyday work life. Let’s start with (say) a CASHIER who has never been a security card but, he has 3-5 years of experience working in a retail store. HERE IS THE CUT-N-PASTED JOB DESCRIPTION FROM HIS RESUME: 2009 – Present CASHIER, BIG BOX WALLYCO – Phoenix, AZ “Worked as a retail cashier operating a POS Electronic Cash Register, handled money and processed payments. Answered customer questions, did price checks and kept the register clean. Counted and balance cash door at end of shift. Sometimes opened or closed store and helped with related paperwork.” OK! This is actually better than many of you have as a job description. But, does it show the employer that he has the NEEDED skills to be a security guard? How many of the 18+ skills did he list in her job details? If you were a computer screening for 18+ skills did you find any? So, would he qualify? Thought so!
  12. 12. Only if the employer was his cousin and already knew that about his actual cashiering experience and could see how all of the 18+ skills were incorporated into his job because cashiering is a passive form of security. HERE IS THE SAME RESUME USING THE “USED JOB SHACK METHOD”: Same person, same experience and skills but actual written from the understanding that the employer did not/does not understand the actual duties of a cashier. 2009 – Present CASHIER, BIG BOX WALLYCO – Phoenix, AZ “Working at the store’s front register, I was required to observe and report suspicious activities and incidents to my manager and if there was an incident, I was required to write a complete report, submit documentation or fill out required corporate, police or for insurance forms in the case of loss or damage. Provided for the security and safety of client property by checking for irregularities – inspected items, examined items being purchased to ensure that the price codes had not been switched or altered. Was required to preserve order and successfully deal with disruptive, angry or customers who might be impaired by drugs or alcohol and to provide for the security and safety of client (store’s) property while - providing for the security and safety of the store’s personnel. Controlled access to control merchandize that was either expensive or age restricted behind locked cabinets to prevent snatch-n-grab thieves. When not on the register, patrolled assigned site location within the store to inspect merchandise, practiced passive shop lifting prevention methodologies, checked and reported to the manager or the maintenance staff any unsafe conditions from improperly stacked merchandise, mechanical or equipment problems and/or hazards of wet floors to exposed wiring. Responded to incidents of broken, spilled merchandise or customer related emergencies (which required documentation of the event and reports to be written). Stocked, removed merchandise from assigned area (and the front-end of the store if on register) and restocked a wide range of merchandize that (many times) required the lifting and/or moving of merchandise up to 25+ pounds.
  13. 13. Operating the store’s cash register (a POS Computer register) required excellent reaching with hands and arms, stooping, kneeling, crouching and crawling to retrieve dropped merchandise or funds. Always operated the register required that the register be concisely checked, monitored and observed for any mechanical problems. Whenever there was a transaction with checks or credit cards it was vital that a check be made to insure that the purchaser(s) were authorized person(s) to use the credit card or verify that the card was not stolen…” Does it show the employer that she has the NEEDED skills to be a security guard? How many of the 18+ skills did she list in her job details? If you were a computer screening for 18+ skills did you find any? So, would she qualify? Thought so! NOW YOU ARE READY TO GO ONLINE AND FILL OUT YOUR APPLICATION…GOOD HUNTING…. ================================================================= WANT TO ACE YOUR CHANCES…SHOW UP LOOKING WORK READY …START TALKING TO ANYONE WHO LOOKS LIKE THEY WORK HERE…BE FRIENDLY! ACT LIKE YOU WERE ALREADY A SECURITY GUARD…BE FRIENDLY, HELPFUL AND COURTIOUS…ASK IF YOU CAN SPEAK TO A RECRUITER… 2122 East Highland Ave. Ste. #100, Phoenix, Arizona
  14. 14. BEGIN YOUR SUBWAY CAREER @ CHASE FIELD Working at Chase Field during Diamondback games. This is not just a seasonal job. Must have excellent customer service and have high energy. Qualified candidate will need to uphold Subway, DSI, Board of Health quality standards. Must be able to pass a preliminary drug test and background check. TIPSTER: THE PEOPLE THEY HIRED DIDN'T WORK OUT. HERE IS YOUR 2ND CHANCE! SPRUCE YOURSELF UP AND GET ON DOWN (YOU NEED TO DO YOUR HOMEWORK...KNOW THE MENU...IT'S COMPLICATED...http://www.subway.com/menu/default.aspx) Apply in person at: 455 N 3rd St Suite 1035, Phoenix AZ 85004 ========================================================= FOOD CONTRACT VENUE @ ASU DOWN TOWN CAMPUS NEEDS EXPERIENCED FOOD TEAM MEMBERS CALL JAY @ 973-668-9300 You must have one good year work experience and current Maricopa County Food handler's card (must have to start work - not interview). Looking to hire experienced reliable, hardworking, clean cut team players with good attitudes and customer service skills. Full and Part time positions available - YOU MUST HAVE ONE GOOD YEAR WORK EXPERIENCE (DOING A COMBO OF): Counter help •Cashiers •Prep cook •Dishwasher •Delivery persons for all shifts. Located at 555 N. Central Ave (ASU DOWNTOWN CAMPUS) - Some form of background checks may be required. ============================================================
  15. 15. PT BARISTA Experience preferred, but we are willing to train the right candidate. Black Cat Coffee House, which is a locally-owned, independent coffee shop, is looking for a barista. Part-time (possibly 15-35 hours per week). Exceptional customer service skills are required Must be polite, courteous, and reliable. Must be a team player. We close at 10:00 pm, and, at this time, we are primarily looking for someone who wants to work evening/closing shifts. APPLY AFTER 2 PM @ 4730 E Indian School Rd, Ste 120, Phoenix, AZ 85018 - Cross Streets: Between N 48th St and N 47th St STUDY THE MENU BEFORE YOU GO. http://www.theblackcatcoffeehouse.com/menu.html Sam's Deli Mart Must be able to work Monday - Thursday 36hrs/week, 6am - 3pm shift. No weekends or nights! All holidays off. May have extra hours available on weekends for stocking and prep. Depending on your abilities, this can lead to fixed additional hours. Sam's Deli is a small deli located in a nice clean and safe office building. Our team consists of 2 co- owners and 2 full time deli workers. We have an immediate opening for another experienced Deli Line full time worker with deli prep & soup/salad/sandwich making skills. We are looking for someone with 3 years+ experience working in a Deli environment; however we are willing to train for the right candidate. Coffee making skills are a plus! Must be well spoken, friendly, dependable, hardworking, and able to take direction! accept walk-in resume at Sam's Deli: located in the lobby of 3300 N. Central Ave. 85012. HURRY TO APPLY! We will be reviewing applications daily. MUST be able to interview in person. APPLY @ 3300 N Central Ave, Lobby, Phoenix, AZ 85012 Cross Streets: Between E Earll Dr. and W Osborn Rd - Neighborhoods: Encanto, Central Phoenix REVIEWS TO LOOK AT: http://www.yelp.com/biz/sams-deli-phoenix
  16. 16. STUDYGUIDE FOR GETTING A JOB! CHEESECAKE FACTORY 2402E Camelback Rd. Ste 101, Phoenix, AZ 85016 Please apply online by visiting: cakecareers.com Our Success comes from adding the right "ingredients," which are amazing people who foster an environment of collaboration and fun. (We stress the fun!) Come and see why people all over the world are drawn to The Cheesecake Factory. WATCH THE VIDEO HERE: http://ww3.cakecareers.com/cheesecakecc/ THIS IS A VIRTUAL WALK THROUGH BY STATION…STUDY THIS CLOSELY…TAKE NOTES! http://www.thecheesecakefactory.com/restaurant/restaurant#restaurant
  17. 17. SEE THE NEW MENUS HERE…BIG NEWS! http://www.thecheesecakefactory.com/chefsCornerLanding/chefscornerLanding REMEMBER…THIS IS ALL IMPORTANT STUFF! KNOWING THIS STUFF MEANS THE DIFFERENCE BETWEEN “YOU ARE HIRED!” AND “THANK YOU BUT, WE WILL LET YOU KNOW!”WHO IS BOB OKURA? To try a home-style version of one of Chef Bob's most popular Sunday Brunch recipes: http://www.thecheesecakefactory.com/chefscorner/recipes/french_toast_napole on ========================================================== Scheduling: We offer flexible schedules around your needs. The more open your availability is, the more hours we can give you! We are open year round and most holidays, so you will be needed weekends, Sunday brunches, holidays and/or other peak periods. Training: If you’re familiar with The Cheesecake Factory, you know about our extensive menu and service standards – and as a staff member, you will be trained and quizzed along the way! If you’re in a tipped position, it may take a couple of weeks before you earn you own station on the floor. But it will be worth it as you will be able to provide exceptional service to our guests. Pay Periods: Our pay periods are based on a two-week cycle. Certifications, Licenses and Permits: If the position you are applying for requires a certification, license or permit, we will need you to have one before you start working with us…AKA…Food handler’s card after hired but before you start training. Appearance and Grooming: We have very high grooming and appearance standards! If you’re in a guest-facing position, we don’t allow visible tattoos, nose, tongue or facial piercings, or extreme styles of jewelry, hair, makeup or clothing. In compliance with many jurisdictions (and for the health of others) many of our Cheesecake Factory restaurants are non-smoking environments. We hope that this information answers some of your questions and helps reinforce your enthusiasm about joining our team!
  18. 18. A NEED TO WATCH VIDEO… YOU WILL BE ASKED IF YOU WATCHED THIS… THIS A MUST WATCH BEFORE YOU GO FOR AN INTERVIEW. SOME PEOPLE WHERE ASKED TO WATCH THESE AND THEN COME BACK. HERE YOU SEE WHERE KNOWLEDGE IS THE KEY TO GETTING THESE JOBS! UNLESS YOUR UNCLE IS THE MANAGER…GET IT? http://www.thecheesecakefactory.com/careersLanding/careersLanding ================================================================= THE APPLICATION STARTS HERE:http://www.thecheesecakefactory.com/careers/careerOpportunities/restaurantHourly/restau rantHourlyCareers Online Application is not Mobile Device Compatible Phoenix - 2402 East Camelback, #101, Phoenix, AZ 85016 4.76 miles / 7.66 km CURRENT OPENINGS AT THIS LOCATION THE CASHIER: Ensures that guests are greeted warmly upon entry and over the phone, shares descriptions about our many dessert selections, and serves our To Go guests. Additionally, this person assists guests in making menu selections over the phone, takes and rings in orders, packages To Go food and beverages, processes payments, and assists fellow team members to ensure overall guest satisfaction.
  19. 19. REQUIREMENTS AND WORKING CONDITIONS: • 6 months customer service or guest service experience preferred. • Must be upbeat, outgoing and positive. • Must be able to assist guests and possess great guest relations skills. • Ability to work positively in a fast-paced environment. • Excellent verbal communication and interpersonal skills. • Ability to work effectively within a team. • Ability to be on your feet and alert for extended periods of time. • Ability to lift up to 35 lbs. as needed. • Continuous use of hands and arms. • Continuous bending, reaching and twisting. THE DISHWASHER: Creates a welcoming environment for our guests by ensuring that all plateware, glassware and silverware are properly clean and sanitized. This person works within a team to ensure that these items are stocked throughout the shift. Additionally, the Dishwasher performs housekeeping duties such as sweeping and mopping floors, removing trash, and ensuring restrooms are clean, stocked and orderly. REQUIREMENTS AND WORKING CONDITIONS: • 3 months’ work experience preferred. • Ability to work positively in a fast-paced environment. • Ability to be on your feet and alert for extended periods of time. • Ability to work effectively within a team. • Ability to lift up to 50 lbs. as needed. • Ability to work in elevated temperatures and a wet environment. • Continuous use of hands and arms. • Continuous bending, reaching and twisting.
  20. 20. THE BUSSER: Creates a welcoming environment for our guests by ensuring the dining room is clean, free from trash and debris, and tables are set up properly. This person works within a team to clear and reset tables quickly between seatings. Additionally, the Busser refills bread and beverages for guests, shows guests to their tables, and performs light housekeeping duties such as sweeping floors, stocking glassware and ice, and ensuring restrooms are clean, stocked and orderly. REQUIREMENTS AND WORKING CONDITIONS: • 6 months experience as a Busser in a full-service restaurant preferred. • Must be able to assist guests and possess great guest relations skills. • Ability to work positively in a fast-paced environment. • Ability to be on your feet and alert for extended periods of time. • Basic to intermediate English communication skills. • Ability to work effectively within a team. • Ability to lift up to 50 lbs. as needed. • Continuous use of hands and arms. • Continuous bending, reaching and twisting. THE STEWARD: Ensures the highest quality products are on hand at all times. The Steward is responsible for communication with outside vendors, placing orders for food, beverage and dry stock items, and maintaining all storage areas in the restaurant.
  21. 21. REQUIREMENTS AND WORKING CONDITIONS: • 6 months experience in a full-service restaurant preferred. • Ability to work positively in a fast-paced environment. • Ability to work effectively within a team. • Advanced English reading and communication skills. • Strong attention to detail. • Ability to be on your feet and alert for extended periods of time. • Knowledge of weights, measurements, volume and cooking procedures. • Ability to lift up to 50 lbs. as needed. • Must be able to work in extreme temperatures (freezers and walk-in refrigerators). • Continuous use of hands and arms. • Continuous bending, reaching and twisting. THE PREP COOK: Ensures the highest quality food is prepared per the exact recipe specifications at all times from our “scratch” kitchen. The Prep Cook is responsible for all aspects of their assigned station – completes all items on the daily preparation list; keeps the Line Cooks stocked with basic, critical items throughout the shift; and cleans, sanitizes, and maintains equipment, utensils and tools. REQUIREMENTS AND WORKING CONDITIONS: • 6 months restaurant experience preferred. • Ability to work positively in a fast-paced environment. • Ability to work effectively within a team. • Must be able to work quickly in a confined area and stand for extended periods of time. • Basic English reading and communication skills. • Strong attention to detail. • Knowledge of weights, measurements, volume and cooking procedures. • Ability to lift up to 50 lbs. as needed. • Ability to work in elevated temperatures. • Continuous use of hands and arms. • Continuous bending, reaching and twisting.
  22. 22. THE LINE COOK: Ensures the highest quality food is served at all times from our “scratch” kitchen. The Line Cook is responsible for all aspects of their assigned cooking station – sets up and stocks product, cooks and presents dishes according to The Cheesecake Factory recipes, and cleans, sanitizes and maintains equipment, utensils and tools. REQUIREMENTS AND WORKING CONDITIONS: • One year experience as a Line Cook preferred. • Ability to work positively in a fast-paced environment. • Ability to work effectively within a team. • Must be able to work quickly in a confined area and stand for extended periods of time. • Basic English reading and communication skills. • Strong attention to detail. • Knowledge of weights, measurements, volume and cooking procedures. • Ability to lift up to 50 lbs. as needed. • Ability to work in elevated temperatures. • Continuous use of hands and arms. • Continuous bending, reaching and twisting. FOR MORE OPENINGS CHECK OUT http://www.thecheesecakefactory.com/careers/careerOpportunities/restaurantH ourly/restaurantHourlyCareers Online Application is not Mobile Device Compatible ------------------------------------------------------------------------------------------------------------------- USED JOB SHACK TIPSTER #1 Now you know who this company is. You know where they post their jobs. You also know what skills are needed for each opening. So far, 100%! The next step is where 8 out of 10 of you will fail and your application will be deleted. This is the application process. WHY WILL ONLY 2 OF 10 GET CALLED FOR AN INTERVIEW? WAS IT THAT ONLY 2 HAD THE EXPERIENCE NEEDED?
  23. 23. • Yes and No. This is really simple to answer. All ten people tried very hard and did their best to fill out the application but, ONLY two used a “CHEAT SHEET.” WHAT CHEAT SHEET? • The cheat sheet was the job description from the employer. It contains all of the information needed to “ace” the application. It has the skillset laid out in detail (DOESN’T IT?). It has the key words and phrases needed (RIGHT?). Everything that you need to get this job is laid out for you. When the employer asks you to explain what you did for a living, only 2 out of 10 applicants will start with the employer’s cheat sheet and use it to create the perfect answer that will show the employer that they have the skills that the employer was looking for. In other words, they connected the dots between what they did and what the employer was looking for. AS THE OLD MAN USE TO SAY… Not every day so you get the cheat sheet directly from the employer. BUMMER! That could really hurt your efforts and might force you to try to recreate the wheel to make your application. This is a real BUMMER unless you are a regular reader of the Used Job Shack and if you are, then you already know what we are about to say…RULE NUMBER 4 – ONET APPLICATION. WHAT IS ONET? http://www.onetonline.org/ ONET is a creation of the government and (in this case) they wisely spent a billion dollars to create a 4-5 page long, job description that breaks down your job (every job in America) by its skills and abilities – which includes all of the key words and phrases that you need to get pass the application gatekeeper (that prevents you from getting your application to a live person).
  24. 24. You use ONET to collect all of the key words and phrases that you will need to put into your application. These words and phrases are counted by the computer and that will determine whether or not you will get called for an interview. The computer converts what you write into a number score from 0 – 100+ and the closer you are to 100 (or above) will determine if a real person ever sees your KILLER Application. As such, you can see why ONET makes the difference between getting an interview or not! Here are the Requirements and Working Conditions from the employer: • 3 months’ work experience preferred. Preferred means just that. If you have professional experience, then please do talk about that…even if you did not do that as a primary duty. They didn’t ask you that! Unless they say professional experience…have you ever washed a dish, a pot or a pan in your life? Unless you grew up with maids and the likes, the correct answer is “I have been doing this all my life.” FOR VETERANS, REMEMBER KP? That actually is professional experience in a high volume, fast pace commercial kitchen. The correct answer is “I did that in the Army.” How long were in the Army? 2-3-4 or 10+ years? That is the level of your experience. • Ability to work positively in a fast-paced environment. Have you ever working in a fast pace, high volume setting? Did they ask if that was in a kitchen? Read the question carefully and answer it directly. • Ability to be on your feet and alert for extended periods of time. Did you ever stand up or walk around in your previous jobs? Thought so!
  25. 25. • Ability to work effectively within a team. Ever work on a team? Thought so! Even when I am by myself, I am still part of a larger team. • Ability to lift up to 50 lbs. as needed. Can you? Have you ever had to move anything in your previous jobs? • Ability to work in elevated temperatures and a wet environment. Can you? Did you? Did you work outside in the heat or cold? Ever work in an office without air condition? • Continuous use of hands and arms. Can you? Have you? Explain. • Continuous bending, reaching and twisting. Can you? Have you? Explain. You can now see that if you have lived a normal life, you qualify to be a dishwasher at the cheesecake Factory. You need to connect these dots. Do you expect the employer to see the connections? It is your job at this part of the process to do that. If you do, you get hired. If not, you will hear a lot of “Thanks very much…we will let you know.” WHAT ELSE CAN WE DO TO MAKE THIS A SLAM DUNK FOR YOU GETTING A JOB HERE? Every company has their own create sheet that they use to guide their interviewers through the interview. WELL! We are not saying that we have this but, we so have something that works pretty well as that. Take a look and make sure that you have answers to these questions. STUDY THIS and PLEASE!!!! Start studying the menu. The learning of the menu is the critical key to help you get the job but, more importantly, it will mean the difference between keeping the job and getting fired! This is an insider’s word to the wise (SEE THE FOLLOW UP SECTION). ===============================================================
  26. 26. INTERVIEWER REVIEW SHEET POSITION APPLYING FOR: ___________________ APPLICANT NAME: ________________________ GREETINGS & INTRODUCTION Take a moment to greet the candidate and thank them for taking the time to meet with you. Introduce yourself. APPLICATION REVIEW REVIEW THE CANDIDATE’S APPLICATION AND/OR THEIR RESUME WAS THE APPLICATION FILLED OUT COMPLETELY (CONTACT INFO PROVIDED)? YES NO DID THE APPLICANT’S JOB TITLES MATCH THE JOB BEING APPLIED FOR? YES NO DID THE APPLICANT’S JOB DESCRIPTION RELATE TO THE JOB APPLIED FOR? YES NO WHAT WAS MISSING: __________________________________________________________________________________ __________________________________________________________________________________ APPLICANT REVIEW Dress should be AZ Casual or above. This needs to be “going to work” clothes not “going to the club” or “hanging out at the park” style(s) of fashion. DID THE APPLICANT DISPLAY AN APPROPRIATE LEVEL OF PROFESSIONALISM (ATTIRE/PROFESSIONAL IMAGE)? YES NO DID THE APPLICANT DISPLAY A POSITIVE, ANIMATED, UPBEAT, ENERGETIC PERSONALITY? YES NO DID THE APPLICANT DISPLAY GOOD COMMUNICATIVE SKILLS (NOT TALKING TOO QUICKLY, TOO SLOWLY, TOO MUCH)? YES NO WOULD THEY FIT INTO A HEAVILY, TEAM-ORIENTED ENVIRONMENT? YES NO WAS THE APPLICANT POLITE AND COURTEOUS (SHAKE HAND, SAYS THANK YOU FOR MEETING WITH THEM, ETC…)? YES NO DID THE APPLICANT SOUND ARTICULATE AND PROFESSIONAL (REFRAIN FROM USING SLANG/JARGON, ETC.…)? YES NO WAS THE APPLICANT ENGAGED WITH THE INTERVIEW (LISTENING CAREFULLY, ASKING QUESTIONS)? YES NO COMMENTS: __________________________________________________________________________________________________ __________________________________________________________________________________________________ __________________________________________________________________________________________________ __________________________________________________________________________________________________
  27. 27. KNOWLEDGE ON COMPANY What do they know about our company? YES NO ___________________________________________________________________ ___________________________________________________________________ ___________________________________________________________________ _______________________________ Have they been to our website? YES NO DO THEY KNOW WHO BOB OKURA IS? YES NO Did they watch our virtual video? YES NO What was their understanding of how our stations work? ___________________________________________________________________ ___________________________________________________________________ ________________________________________ WHAT WAS THEIR FAVORITE CHEF BOB RECIPE? ___________________________________________________________________ ___________________________________________________________________ ________________________________________ ASK SEVERAL QUESTIONS FROM THE MENU…AKA…”This is my first visit…what would you recommend? THEN ASK THEM WHY. ___________________________________________________________________ ___________________________________________________________________ ________________________________________ Did they ask you any questions as to what you liked or did they just recommend? YES NO WHAT DID THEY ASK: ___________________________________________________________________ ___________________________________________________________________ ________________________________________ DIRECT QUESTIONS ON EXPERIENCE: Do you share OUR passions for cooking and serving? In what way(s)? ___________________________________________________________________ ___________________________________________________________________ ___________________________________________________________________ _______________________________________________________
  28. 28. Can you explain how that has had an effect upon the quality of your effort at work? ___________________________________________________________________ ___________________________________________________________________ ____________________________________ Do you have direct, prior experience in the industry? YES NO Related industry? ___________________________________________________________________ ___________________________________________________________________ DID THEY MAKE A GOOD CONNECTION BETWEEN WHAT THEY HAVE DONE AND THE JOB APPLIED FOR? YES NO ___________________________________________________________________ ___________________________________________________________________ ________________________________________ INTERVIEWER NOTE: DEPENDING UPON POSITION: COOKING: Do you have 6months to a year of work experience? YES NO Do you have a specialty? YES NO Do you know what restaurants that they are cooking for? YES NO How and why would you be good at a specific restaurant or better still in all around cooking? __________________________________________________________________________________________________ ________________________________________________________________________ DEPENDING UPON POSITION.CASHIERING/HOST Can you operate a POS (point-of-sales) cash register? YES NO Do you have good cash handling skills? YES NO How good are you on handling/dealing with complaints? YES NO
  29. 29. Would the airport be an exciting place to work? YES NO If so, please explain why. __________________________________________________________________________________________________ ________________________________________________________________________ Are you a people person? YES NO Do you enjoy and work well in a constantly changing setting? YES NO Can you work under pressure? YES NO Please give me an example or two that demonstrated this. __________________________________________________________________________________________________ __________________________________________________________________________________________________ ___________________________________________________________ What does customer service mean to you and how do you make that a part of how you do your job? ___________________________________________________________________ ___________________________________________________________________ ____________________________________ What is your concept of team work and how does this affect your daily work? ___________________________________________________________________ ___________________________________________________________________ ____________________________________ DO you have an example in how team work made the difference at being successful? ___________________________________________________________________ ___________________________________________________________________ ____________________________________ INTERVIEWER IMPRESSION AND/OR SUGGESTIONS: __________________________________________________________________________________________________ __________________________________________________________________________________________________ __________________________________________________________________________________________________
  30. 30. USED JOB SHACK INSIDER…CHEESECAKE FACTORY… Server Interview - I applied in-person and the process took 2 days Interview Details – When I first entered the restaurant I dressed to impress. I asked the host for an application and I sat in the front to fill the app out. Once I completed it I asked to speak with a manager. It took about 5 minutes for a manager to come and meet me. She interviewed me for about 5-10 min. then had me wait. I then met with another manager who asked me another series of questions. He shook my hand and said they would be in contact if interested. I got a call later that evening to set up a meeting with the GM. I met with the GM the next day and got hired on the spot. I then started training a few days later with a large class of people. Interview Question – • Why do you want to work for Cheesecake Factory and not another competitor? ================================================== Server Interview - I applied online Interview Details – Ad on Craigslist, very lengthy questionnaire, personality test that is over 100 questions that has to be finished right after you begin. A mini IQ (kind of test) that has a lot of math questions. Interview Question – During interview was asked • How would you handle a disaster at all of the tables I was serving? =================================================== Cashier Interview - I applied through other source & the process took 2 days Interview Details – -online application -the next day I took a copy of my resume into the restaurant and asked for a manager -he printed off my online app and interviewed me right then -my second interview is tomorrow -I'm very excited & sure of a positive outcome Interview Question – • Why did you have a lot of jobs (4 listed on my resume)? ===================================================
  31. 31. Hostess Interview - I applied online and the process took 4+ weeks Interview Details – I filled out an application online that was very confusing and has tests that have nothing to do with the job. I then got a call and was interviewed over the phone and then asked to come in for another interview. I went to the interview and the person that was supposed to be interviewing me wasn't even there. I waited and was then interviewed by another manager and asked to come back for another interview. Finally i was offered the job. Interview Question – There was a lot of mathematical testing. It was unexpected because I am a host and don't have to use math at all. =================================================== Server Interview - I applied in-person and the process took 1 week Interview Details – Since I had applied once before at The Cheesecake Factory, I knew that the hiring for servers is done in large groups and only at certain times of the year. I happened to find a listing and applied again, and soon got a call back. After interviewing with the General Manager, I had another interview that covered the personality test and details on when classes would be and what to wear. Everything went smoothly and it was more difficult than a typical serving job, but not more complicated than other jobs. Interview Question – What previous management experience do you feel you have? =================================================== Kitchen Prep Interview - I applied online and the process took 5 days Interview Details – A listing was made on Craigslist for Kitchen Prep positions. Through this listing, I applied on the Cheesecake Factory online website and heard back about 4 days later from the Kitchen Manager. We set up an interview for the next day at 1:30. Coming to the location, all the workers I met were very friendly. I came early, informed the host about my interview, and the interviewer came out and acknowledged me right on time. He told me to take a seat in the bar area while he got a copy of my application, and a waitress shortly served me a glass of water, let me know my interview would start promptly, and told me to let her know if I preferred anything else than water. Wow- such a professional and friendly vibe, employees are really on top of things here. Within five minutes, the interviewer came to my table to interview me, accompanied with another person. Neither of these men were the kitchen manager that called me in.
  32. 32. The interviewer was actually the head chef and the man accompanying him was the trainer that was just shadowing the interview so he would where he needed to train me. It was a relatively short interview, about ten or fifteen minutes, that consisted mostly of simple questions related to previous restaurant experience. The interviewer also was very concerned on the ability to handle fast-paced, high- volume work at all times. After the interview, the men went to go consult with the Kitchen Manager to make a decision regarding if they will make the next step in the process, which would have been an interview with the Kitchen Manager. The first interviewer returned in about five minutes and let me know that they were very interested in my experience in a bakery, but could not offer me the Kitchen Prep position they were looking to fill because the experience did not relate enough. The interviewer did let me know that if any positions in the bakery or positions that were more applicable to my experience opened up, they would give me a call. Interview Question – • What was your favorite item you made? And can you please explain how you made it? ====================================================== Salad, Production, and Slicer Prep Cook Interview - I applied online and the process took 5 days Interview Details – the hiring process is pretty well set up. You have to take like two interviews when i got hired but i think it’s a little longer know. But they ask you a lot about yourself and where you see yourself years from then and how do you see yourself doing years down the line from working there! Next you'll have to go over a video of all the safety procedures and the work environment which is like an hour long then after you finish that they go over your paper work with you. Interview Question – • Where would do you see yourself doing years down the line with the company? ======================================================= Dishwasher Interview - I applied online and the process took 3 days Interview Details – I was recommended by a friend, and called in one or two days after applying to the restaurant which at the time was still being built. Two interviews, the first was good and the second was terrible. These were my first interviews ever. The first guy was cool, and that interview went pretty well. He
  33. 33. asked me why I wanted to work there, if I could handle a 10 hour shift, also about a time when I overcame a tough moment. He said he would call my references and call me back. I got called back by another manager the next day and went in for a second interview. He asked me why I wanted to work there. Then he asked me how I get pumped up, and followed that with "I need someone who..."(he couldn't find the word) then I said "is passionate". He told me he couldn't see me doing that. It was the way I talked that made him think that. Then he asked me how I would handle 4 or 5 people telling me what to do at the same time (stress), I told him that it did not affect me because the past few semesters I had taken more units than before and I had done really good. He ended the interview 5 seconds after that. He said he would hold on to my application and call me if anything came up because they are always hiring. I did not like the second interview because the guy was just making assumptions about me and how I would perform on the job. He thought I couldn't be passionate about what I do just because I did not show it in my voice. I regret not asking him how he did it because he was talking with zero passion during the entire interview, not only that, I felt like he was talking down to me. He also assumed that I could not make it because I had not had a job yet. Interview Question – • How would you handle four or five people telling you what to do at the same time? ===================================================== Cashier Interview - I applied in-person and the process took 3+ weeks Interview Details – Walked in to submit a resume. The manager I spoke with called a week later to set up an interview. I came in, and met with the other 2 managers. They talked to each other while I was still there, and offered me a position in the bakery. I took the job, and training started the next week. Interview Question – All the questions were basic interview questions. ====================================================== Server at Cheesecake Factory - Accepted Offer – Interview Details –The whole process of getting the interview is a lot more difficult than the actual interview. The Cheesecake Factory only hires new employees in groups -- usually around March and May. You apply online by taking a personality and a basic I.Q. test after getting through your tests; you then get to fill out basic information about yourself. The online application as a whole can take up to two
  34. 34. hours, so be prepared to spend some time on the application. If they're interested, a manager will more than likely contact you within three days and have you come in for an interview the next day. If you get called back to get an interview, just remember to dress really professionally! The Cheesecake Factory focuses on how professional employees look, so just put on your business attire and walk in with a smile -- they love smiles. If you do end up applying, good luck! (: Interview Question –They ask basic questions like: • Why do you want to work at the Cheesecake Factory? ( PLEASE DO NOT MENTION ANYTHING ABOUT MAKING A LOT OF MONEY, BECAUSE THAT WILL ALMOST GUARANTEE A NO-OFFER FROM THEM) • How would you respond to an unhappy guest? • How would you deal with an angry coworker? • Do you see yourself as a responsible person? Negotiation Details –There really is no negotiating while accepting a server position. You will get paid minimum wage, but will definitely make a decent amount of tips. --------------------------------------------------------------------------------------------------- Hostess at Cheesecake Factory - Accepted Offer Interview Details –I had two different interviews. The first was about twenty minutes with a manager who then scheduled another interview with him and the GM. The next interview lasted about an hour. IT WAS MOSTLY BEHAVIORAL QUESTIONS SUCH AS • What does being a leader mean to you? • Describe a time when you went above and beyond for a guest. • Describe a time when you had to handle a conflict/disagreement in a group work setting. --------------------------------------------------------------------------------------------------------- Food Server at Cheesecake Factory - Accepted Offer – Interview Details –The online application process seriously took longer than all of my interviews put together! Not even 24 hours after I filled out an application online, I got a call from a manager and she asked me to come in later that day. I was shocked! I had filled out applications to a bunch of other places months ago and had never heard back. When I got there I met up with the same woman who had called me, and her interview was literally only five minutes long! After that, she called over the general manager and he sat down and talked to me for maybe
  35. 35. 15 minutes and then hired me on the spot! Both the manager and the general manager were very kind and seemed to really want to get to know me as a person before they made their employment offer. Interview Question –All of the questions were simple ones like: • Why do you want to work at this Cheesecake Factory? • Why did you have to leave your prior employer? ------------------------------------------------------------------------------------------------------------ Line Cook at Cheesecake Factory - Accepted Offer Interview Details – The interview process was very quick. It was during a mass hire. I filled my application and didn't know there was a current interview process so I figured I might as well wait. i waited about an hour and I was called to speak with the Executive Kitchen Manager, at the time I didn't know what his position was, and he asked me some questions like what I expected at the cheesecake factory and whether I wanted to do pizzas (previous experience) . Eventually I got hired on the spot. Interview Questions • What type of dressings do you know? • What makes someone a great chef ----------------------------------------------------------------------------------------------- Hostess at Cheesecake Factory - Accepted Offer Interview Details –the interview was very relaxed and easygoing. I was asked the routine interview questions, and the managers we're very friendly, and made me feel comfortable during my interview. Interview Question – • WHAT DO YOU KNOW ABOUT THE CHEESECAKE FACTORY? ----------------------------------------------------------------------------------------------- Server at Cheesecake Factory - Accepted Offer Interview Details –3 interview process. First interview was a phone interview through which I had to convince the General Manager I was worth interviewing in person. Second interview was with a different manager. Questions such as "how positive are you" were asked. This is definitely importance as no one wants to work with a grumpy co-worker. Also, they seemed interested to really get to know you to see if you'd be a good match for the company. I don't want to give too much detail because then it'd be easy to fake your way into the door.
  36. 36. Personally, I only want to work with other people who are genuinely positive. Just be honest. If you're a great match, they will hire you. If you aren't a great match, then you're going to hate it here anyway because you can only act for so long. Interview Question – • What are the challenges you've had to face with your most recent serving job? They do want you to be as specific and detailed as possible. They want to know how much you've already had to put up with before getting to the Cheesecake Factory. Be honest. They know you've had to put up with a lot. =================================================================== AFTER GETTING HIRED…THE PROCESS DOES NOT END… Newly hired servers work a mandatory 3 week training leading up to final exam on the following: • FOOD & BEVERAGE STEPS OF SERVICE • FOOD INGREDIENTS • TABLE MAINTENANCE • ORCHESTRATION/TIMING A server at the Cheesecake Factory must score ____ or more on the 400 item menu exam in order to work on the floor. Your training will take you about 3 weeks to complete and the menu test are hard and will take a lot of studying. A server at the Cheesecake Factory? I just got a job at the cheesecake factory as a server and I would love to know what it's been like! What did you like about it?! What tips could you give me? I am freaking out about the 5 day training which my manager said was intense and stressful. There are apparently 150 food items that I have to memorize and 2
  37. 37. extensive and detailed tests which you have to pass with a 90%, otherwise you lose your job... ------------------------------------------------------------- ANSWER 1: I took a class in Meeting Planning and had to memorize AIRPORT CODES!! Some don't make sense, like Chicago O'Hare is ORD. I made flash cards for them, and carried them everywhere I went. Any time I was standing in line or whatever I busted them out & went through them. I aced the test, only got a handful wrong. I recently got a serving job in an Italian restaurant & was unfamiliar with some of the menu items, so I made flash cards. I told another server, thinking he would laugh at me and he said "I did that!" IT WORKS!! Go through the menu & make flashcards out of whatever you think you may have a problem with. As far as the training, do what your server tells you, try to get in as much computer time as possible (see if you can enter her orders), and ask lots of questions. TAKE NOTES. For me, once I write it down, I remember it, and you can always refer to that later. Good Luck! I hear CF is a great place to work!! --------------------------------------------------------------- NOTE: THERE ARE SEVERAL PLACES THAT SELL PRE-MADE FLASH CARDS – As we don't know these companies first hand...can't recommend them. Yahoo search flash cards for CF Server Test. HERE IS SOME FOR FREE: http://www.proprofs.com/flashcards/story.php?title=cheesecake-menu http://www.cram.com/cards/cheesecake-factory-229420 ================================================================ THE CHEESECAKE FACTORY at Superstition Springs Center NOW HIRING: Dishwasher, Line Cook, Prep Cook, Server Please apply online by visiting: cakecareers.com
  38. 38. BARISTAS $9-10 - APPLY IN PERSON OR VIA FAX 480-998-2549 (SCOTTSDALE ROAD AT GREENWAY) C3 Kitchen, the newest coffee bar and café in Scottsdale Quarter, is looking for Baristas, Food Runners and Cashiers. C3 Kitchen is a busy, fast casual restaurant, serving breakfast and lunch. The coffee bar offers a wide variety of alternative brewing method coffees, such as presses, chemex and hand steeped teas, along with a number of espresso style beverages. Baristas must have 1+ years’ experience in coffee houses, along with Aloha POS knowledge. Cashiers/Servers must be friendly and able to interact with the public, as well as being able to handle a busy lunch crowd. Aloha POS knowledge is required. Full and part time positions available. Hours of operation are 7 am - 6 pm, weekdays, 8-6 Saturday, 8-4 Sunday. ================================================================== CASHIERS & BARISTAS AT OUR LGO RESTAURANT AT PHOENIX SKY HARBOR AIRPORT www.hmshost.com HMSHost is looking for outgoing, friendly smiling individuals for a variety of shifts as Cashiers & Baristas at our LGO restaurant at Phoenix Sky Harbor Airport. We have full-time shifts with set schedules and benefits available. Ideal candidates will have prior restaurant experience or customer service related experience. * Set schedules with two days off in a row * Pay increases every 6 months * Health, Dental, and Vision insurance * Vacation, Holiday, and Sick pay * Free parking or Valley Metro pass APPLY ONLINE @ www.hmshost.com
  39. 39. CRITICALLY IMPORTANT TIPSTER: Listen up! THEY NEVER PULL APPLICATIONS FROM THEIR WEBSITE UNLESS YOU ARE THE IRON CHEF AND ARE WILLING TO WORK FOR MINIMUM WAGE; doesn’t mean that they will hire you then…they may just want to see what is wrong with you. You need to bite the bullet on this if you want this job and really “GO OLD SCHOOL” after you apply online, look up their HR Office over at TERMINAL THREE at Sky Harbor Airport, and get yourself spruced up in your best AZ Casual Clothes (Trim any facial hair or shave…they are nice people but, they are old school too) and go over and introduce yourself while asking them to pull your application. If you impress them with your personality, availability and your motivation, they will. One last thing, UMOM Campers already know this but, if they hire you, it is based upon how you answer one question (both in what you say but, also, in how you say it). The question ties into motivation for the prep cooks, cashiers, hosts and a combination of motivation tied into you skill set (experience here counts) for the productions cooks and Baristas. You need to go over there with you “A” Game or do not waste the trip! The reason why you may want to do this can be found at www.hmshost.com. ============================================================ TIPSTER: You will not see the actual position posted on the website, apply to the closest one available THEN, when you go visit their HR OFFICE at terminal #3…(YOU ARE GOING OVER, RIGHT?) have a list of the positions that you applied for. Tell this way “I was interest in _____ position @ _______but, I am open to other opportunities that might be open or that you feel that I would be a better fit?” DO NOT…DO NOT REPLY “ANYTHING!” THAT WILL TAKE YOU FROM A SERIOUS HERO TO ZERO WITH THEM. Remember if you do not come across as serious about doing a specific job, specifically for them, then they will not do anything for you. By using the above script, you show that you are serious but flexible…I know that it is playing games with words but it is important in how you say this.
  40. 40. TIPSTER: If you have not already been to ONET to properly pad your killer resume with key words, phrases and to insure that you are showing ALL of the skills and abilities you have…then REALLY do it and reform your resume to include all this…Unless, you got Old Lady Luck riding with you today… If she is…buy some lotto tickets coming back. http://www.onetonline.org/ 35-2014.00 COOKS, RESTAURANT http://www.onetonline.org/find/match/2/35-2014.00?s=cook 35-3021.00 COMBINED FOOD PREPARATION - SERVING WORKERS & FAST FOOD http://www.onetonline.org/find/match/9/35-3021.00?s=cook 35-2011.00 COOKS, FAST FOOD http://www.onetonline.org/find/match/1/35-2011.00?s=cook 35-2015.00 COOKS, SHORT ORDER http://www.onetonline.org/find/match/5/35-2015.00?s=cook 35-3022.00 COUNTER ATTENDANTS, CAFETERIA, CONCESSION -COFFEE SHOP http://www.onetonline.org/find/match/12/35-3022.00?s=cook 35-9021.00 DISHWASHERS http://www.onetonline.org/find/match/11/35-9021.00?s=cook 41-2011.00 CASHIERS http://www.onetonline.org/find/match/3/41-2011.00?s=cashier%20fast%20food CURRENT OPENINGS NOTE: Must be able to pass a felony background check to get the required airport badge. Go here to see what they requirements are – DON'T ASSUME...KNOW! http://skyharbor.com/about/securitybadging.html ================================================================= I’M ONE HIP KITTY!I FOUND MY NEW JOB ONLINE AT THE AUNTIE SUE & UNCLE BOB USED JOB SHACK’S NEW WEBSITE! http://www.linkedin.com/groups/Auntie-Sue-Uncle-Bobs-USED- 4550443?trk=my_groups-b-grp-v USE “SEARCH” TO SEE ALL THE JOBS IF NOT A MEMBER.
  41. 41. We are looking for BARISTAS Distrito, Iron Chef Jose Garces' high-energy restaurant inspired by the spirited culture and cuisine of Mexico City is currently seeking experienced Barista's to join its dynamic team! You must: have experience -wear a smile all day long -understand the business -be able to stay on your feet -enjoy being helpful - pay attention to the details -be able to think quickly -have a sense of humor -be great with people -be great with staff - be professional -have fun If you understand the above & want to be part of a young & energetic company that serves outstanding food & delivers exceptional service... then please COME IN & APPLY between 2-4PM. We are located in the Saguaro Hotel at 4000 N Drinkwater Blvd, Scottsdale 85251. DO YOUR HOMEWORK AND COME TO IMPRESS US WITH HOW MUCH YOU KNOW ABOUT OUR COMPANY. Visit our website at www.garcesgroup.com and www.distritorestaurant.com
  42. 42. FROM Rick D'Amico: Cubicle is a tiny space imposed on powerless workers to take away their individuality and crush them into the role of anonymous cog in a machine run by somebody, somewhere who has access to a door behind which they can take a nap or eat their lunch in peace. http://www.linkedin.com/groups/FROM-Rick-DAmico- Cubicle-is- 4550443.S.5860890090456244224?trk=groups%2Finclud e%2Fitem_snippet-0-b-ttl FROM UNCLE BOB: SO SAD BUT, I SUBMIT, SO TRUE! EXCUSE ME, I AM CLOSING MY DOOR NOW... ======================================================== Asistente-Café gourmet Barista-14000P78 Puesto: Servicios de comidas y bebidas Ubicación principal: USA-AZ-Phoenix-JW Marriott Phoenix Desert Ridge Resort & Spa Organización: Marriott Hotels Resorts, TATUM RD 44 BUS @ TURN-A-ROUND 5AM – 10PM https://marriott.taleo.net/careersection/2/jobdetail.ftl?lang=es&job=570569&src =JB-10224 TIPSTER: USE ONET TO DO YOUR APPLICATION IF YOU REALLY WANT THIS JOB… =================================================================
  43. 43. COOK-LEADHotel/Office: Renaissance Phoenix Downtown Hotel Ref#: 14000O7L Prepare special meals or substitute items. Regulate temperature of ovens, broilers, grills, and roasters. Pull food from freezer storage to thaw in the refrigerator. Ensure proper portion, arrangement, and food garnish. Maintain food logs. Monitor the quality and quantity of food that is prepared. Communicate assistance needed during busy periods. Inform Chef of excess food items for use in daily specials. Inform F&B service staff of 86'ed items and available menu specials. Ensure the quality of the food items. Prepare and cook food according to recipes, quality standards, presentation standards, and food preparation checklist. Prepare cold foods. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model. http://jobs.marriott.com/careers/JobDetail/Phoenix-AZ-United-States-Cook- Lead/114341?lang=en 35-2014.00 Cooks, Restaurant - http://www.onetonline.org/find/match/2/35-2014.00?s=cook ATTENDANT-LAUNDRY Hotel/Office: Residence Inn Tempe Downtown/University Location: Tempe, AZ, United States Ref#: 14000EMW Operate and monitor washing, dry cleaning, and drying machinery, including adding chemicals and cleaning lint traps. Identify stained or damaged items and determine status for repair, spot treatment, rewash, or discard. Inspect cleanliness of articles removed from the washer, dryer, or dry cleaning machines and place in clean linen carts. Set dryers to designate times and temperatures based on fabrics contained in load. Remove lint and debris from dryer screens, dry cleaning filters,
  44. 44. and drain trap after each load. Fold cleaned articles into designated size, either by hand or using folding machine. Maintain accurate records of items laundered. http://jobs.marriott.com/careers/JobDetail/Tempe-AZ-United-States-Attendant- Laundry/110566?lang=en 37-2012.00 Maids and Housekeeping Cleaners http://www.onetonline.org/find/match/3/37-2012.00?s=housekeeper WITHOUT ONET – YOU DON’T STAND A CHANCE! =============================================================== DISHWASHER/UTILITY Hotel/Office: Renaissance Phoenix Downtown Hotel Location: Phoenix, AZ, United States Ref#: 14000AHU Operate and maintain cleaning equipment and tools, including the dish washing machine, hand wash stations pot-scrubbing station, and trash compactor. Wash and disinfect kitchen and store room areas, tables, tools, knives, and equipment. Receive deliveries, store perishables properly, and rotate stock. Ensure clean wares are stored in appropriate areas. Use detergent, rinsing, and sanitizing chemicals in the 3-compartment sink to clean dishes. Inspect, pull, and stack cleaned items, send soiled items back for re-scrubbing and re-washing. Rack and spray all racked items with hot water to loosen and remove food residue. Sort, soak, and wash/re-wash silverware. Breakdown dirty bus tubs. Empty and maintain trashcans and dumpster area. Clean and mop all areas in assigned departments. Dispose of glass in the proper containers. Break down cardboard boxes and place them and other recyclables in the recycle bin. http://jobs.marriott.com/careers/JobDetail/Phoenix-AZ-United-States- Dishwasher-Utility/104178?lang=en 35-9021.00 Dishwashers http://www.onetonline.org/find/match/1/35-9021.00?s=dishwasher
  45. 45. STEWARD/DISHWASHER (PART-TIME) | PHO001349 - HYATT REGENCY PHOENIX ENTRY-LEVEL. A Steward or Dishwasher is primarily responsible for maintaining the cleanliness of all hotel china, silverware, and cookware. This person must have good communication skills and have the ability to lift, pull and push a moderate amount of weight. This is a fast paced position that will involve constant customer interaction. http://hyatt.jobs/ BETTER USE ONET TO GET YOUR KEY WORDS & PHRASES: http://www.onetonline.org/ 35-9021.00 Dishwashers http://www.onetonline.org/find/match/1/35-9021.00?s=dishwasher ============================================================= SERVER- NETWORKS BAR & GRILL (FULL-TIME) | PHO001348 - HYATT REGENCY PHOENIX ENTRY LEVEL. This is a great opportunity to get a start with Hyatt as a restaurant server. For immediate consideration of the restaurant server position, click Apply Now and complete an application for the restaurant server position on the Hyatt Careers Site! The right person will gain menu knowledge and give recommendations from our compilation of cuisine and drink offerings. TIPSTER: DON'T GET FOOLED! NO EXPERIENCE DOES NOT MEAN NO SKILLS OR ABILITIES ARE REQUIRED! PULL THESE UP ON ONET IF YOU REALLY WANT TO GET SELLECTED FOR AN INTERVIEW. THEY DO HIRE! BUT, YOU MUST HAVE THE POINTS CLOSE TO 100+ TO GET THE CALL. NO WAY YOU CAN DO THIS WITHOUT ONET...PLAIN...IT IS SIMPLE! http://hyatt.jobs/ 35-3031.00 Waiters and Waitresses http://www.onetonline.org/find/match/3/35-3031.00?s=server
  46. 46. Locations Near 85008 We have 30 locations near the 85008 zip code you entered… Note: La Boulange locations and Starbucks locations serving alcohol are denoted with an asterisk. You must be at least 21 years of age to serve alcohol. -PHOENIX, Arizona (STARBUCKS COFFEE COMPANY - 2828 N. 44TH STREET) - 0 miles -PHOENIX, Arizona (STARBUCKS COFFEE COMPANY - 4340 E INDIAN SCHOOL RD #3) - 2.19 miles -SCOTTSDALE, Arizona (STARBUCKS COFFEE COMPANY - 2785 N. SCOTTSDALE RD) - 4.06 miles -SCOTTSDALE, Arizona (STARBUCKS COFFEE COMPANY - 7014 E. CAMELBACK ROAD, #600) - 4.31 miles -SCOTTSDALE, Arizona (STARBUCKS COFFEE COMPANY - 3300 N. HAYDEN ROAD STE 1) - 4.31 miles -SCOTTSDALE, Arizona (STARBUCKS COFFEE COMPANY - 4032 N. SCOTTSDALE ROAD) - 4.31 miles -PHOENIX, Arizona (STARBUCKS COFFEE COMPANY - 2425 EAST CAMELBACK ROAD; #101) - 4.66 miles -Phoenix, Arizona (1832 E. Thomas Road) - 4.66 miles -PHOENIX, Arizona (STARBUCKS COFFEE COMPANY - 2802 EAST INDIAN SCHOOL ROAD) - 4.66 miles -PHOENIX, Arizona (STARBUCKS COFFEE COMPANY - 1601 E. BETHANY HOME ROAD) - 4.66 miles -PHOENIX, Arizona (STARBUCKS COFFEE COMPANY - 1641 EAST CAMELBACK ROAD) - 4.66 miles -PHOENIX, Arizona (STARBUCKS COFFEE COMPANY - 3165 EAST LINCOLN) - 4.66 miles -PHOENIX, Arizona (STARBUCKS COFFEE COMPANY - 3175 E. THOMAS ROAD #101) - 4.66 miles -TEMPE, Arizona (STARBUCKS COFFEE COMPANY - 871 W. UNIVERSITY DR.) - 4.71 miles -TEMPE, Arizona (STARBUCKS COFFEE COMPANY - 420 SOUTH MILL AVE) - 4.71 miles -tempe, Arizona (1350 W. Broadway) - 4.71 miles -TEMPE, Arizona (STARBUCKS COFFEE COMPANY - 1717 SOUTH RURAL ROAD) - 4.71 miles -TEMPE, Arizona (STARBUCKS COFFEE COMPANY - 1158 W. WASHINGTON ST. #108) - 4.71 miles -TEMPE, Arizona (STARBUCKS COFFEE COMPANY - 555 N. SCOTTSDALE RD STE 109) - 4.71 miles -TEMPE, Arizona (STARBUCKS COFFEE COMPANY - 1926 N. SCOTTSDALE RD.) - 4.71 miles -PHOENIX, Arizona (STARBUCKS COFFEE COMPANY - 530 EAST MCDOWELL #109) - 4.9 miles -PHOENIX, Arizona (STARBUCKS COFFEE COMPANY - 455 NORTH 3RD STREET) - 4.9 miles -PHOENIX, Arizona (STARBUCKS COFFEE COMPANY - 5557 N. 7TH STREET) - 5.07 miles -PHOENIX, Arizona (STARBUCKS COFFEE COMPANY - 50 W. JEFFERSON STREET) - 5.35 miles -PHOENIX, Arizona (STARBUCKS COFFEE COMPANY - 650 E. OSBORN ROAD) - 5.47 miles -SCOTTSDALE, Arizona (STARBUCKS COFFEE COMPANY - 7001 NORTH SCOTTSDALE RD #101) - 5.68 miles -PHOENIX, Arizona (STARBUCKS COFFEE COMPANY - 701 WEST MCDOWELL ROAD) - 6.03 miles -TEMPE, Arizona (STARBUCKS COFFEE COMPANY - 5000 ARIZONA MILLS CIRCLE #391) - 6.04 miles -TEMPE, Arizona (STARBUCKS COFFEE COMPANY - 4455 LAKESHORE DRIVE) - 6.04 miles -TEMPE, Arizona (STARBUCKS COFFEE COMPANY - 3223 S. MCCLINTOCK DRIVE #101) - 6.04 miles CAN APPLY FOR ONLY UP TO FOUR LOCATIONS…. https://wfa.kronostm.com/index.jsp?seq=home&applicationName=StarbucksNonReqExt&locale=en_US WANT TO REALLY GO TO WORK…DO LIKE ALL OF OTHER SUCCESSFUL APPLICANTS – GO OVER AT A UNBUSY TIME (like 10 AM – NOON or 2 – 4 PM) AND INTRODUCE YOURSELF…IF CERTIFIED AND/OR EXPERIENCED,
  47. 47. START YOU CONVERSATION AT THAT POINT…SHOW THEM A COPY OF YOUR CERTIFICATION…THESE ARE THE BARISTAS WHO HAVE GOTTEN HIRED…THOSE WHO FILLED OUT APPLICATIONS…WAITED…WAITED AND YOU KNOW SOME DIDN’T GET CALLED AT ALL! Barista - Starbucks Interview - applied through college or university and the process took 3 days Interview Details – I kept looking for an opportunity to work for Starbucks. The person from college HR department interviewed me on the day of me walking into their office, got my resume and said she did not have any open positions. After I got home, I emailed that person with a list of reasons why I wanted to work for Starbucks on campus and why they had to take me. 2 weeks later there was a couple of open shifts and they called me back. Interview Question – Are you going to be fully committed? ============================================================== Barista - Starbucks Interview - I applied online and the process took 2 weeks Interview Details – I applied online and was called 2 days later. After a brief (and unprofessional) phone interview, I was asked to come in the next day for an in store interview. After having a 15 minute interview with the assistant store
  48. 48. manager, I was told I would receive a call to come in for training after a background check. I was called a week later to start the following Monday. Interview Question – What do you like best about Starbucks? Why a coffee shop? Can you deal with this fast-paced environment? =============================================================== Barista Interview Interview Details – Starbucks interviews with behavioral based questions, so questions like "Tell me about a time when..." The best way to prepare is to have multiple scenarios you can speak confidently about. Try not to ramble, the best way to answer is state the situation, what needed to be done, what you did, and the results. Interview Question – Tell me about a time you disagreed with your boss/upper. ================================================================
  49. 49. Barista Interview - I applied through an employee referral and the process took 4 days Interview Details – Initial interview with ASM. Second with Store Manager , gave it to me on the spot. Interview Question – Most of the questions come from an interview deck. "tell me about a time...." • when you had a difficult customer • when you had a disagreement with a co-worker • when you took a project to completion ================================================================= All behavioral questions, STAR format. They will go over the "hows" of your resume more than the "what’s". Be prepared with specific examples. Feel free to use names of coworkers to help make your stories more real and personal.
  50. 50. The questions I was asked: -Tell me about a time when you had an uncooperative coworker or a coworker you didn't get along with. What was the situation, why were they uncooperative, what was the result? -Tell me about a time you had to plan out a project. What was your role, etc. -Tell me about a time you had to have a tough conversation with someone at work. -Tell me about a time you had to bring a co-workers performance up. They will ask probing questions about additional actions you took, why you think coworkers were acting in a particular way, etc. Make sure you're able to get as specific as possible about these situations and your actions in them. I passed and was immediately asked for possible dates for a final interview. ==================================================================
  51. 51. Barista Interview - I applied through an employee referral and the process took 1 week Interview Details – I was referred by one of my friends who works there and so he recommended me for an interview and so I took the steps in the hiring process. I applied online and 2 days later got called in for an interview. That same day of my interview I got two interviews on the spot with two different managers. They asked simple questions such as why Starbucks and so on. From there they told me I should receive a follow up two days after. The next day I got called in to meet with the district manager and got interview as well. Interview Question – • Name a time where you had to deal with a ride customer and how did you handle it? ========================================================= Barista Interview - I applied online and the process took 1 week Interview Details – I applied online march 18, got called on Saturday March 22nd and we scheduled an interview for Monday March 24 at 12:30pm. Got called back the next day saying i got the job. And then I had to go in this Thursday March 27th to get my schedule. Interview Questions • What can you bring to the company? • Are you familiar with Starbucks dress code, do you have any problems? • What do you think Starbucks is about? • If you get nervous it’s okay to say it • I see you are wearing nail polish, is it going be a problem for you since we don’t allow employees to paint their nails? =============================================================== THE CHEESECAKE FACTORY Kierland Commons Cooks Dishwashers Servers Please apply online by visiting: cakecareers.com ====================================================
  52. 52. SSP AMERICA HAS A NEW CEO THAT PUTS FOOD FIRST…CREATES A MORE WOMEN (EMPLOYEE) FRIENDLY WORK ENVIRONMENT… SSP AMERICA NEW VENUE @ SKY HARBOR Brand new restaurant, we have immediate openings for all levels of employment. Interviews are being held on a daily basis, so apply today for consideration! We have needs for all hourly employees, front and back of house: CASHIER –HOST –UTILITY –BUSSER -COOK One year experience working in food service environment is essential. High school diploma preferred. TIPSTER: WALK-IN INTERVIEWS ARE BACK! 1710 E. Grant Street #150. Best time is about 10 AM and it is a real interview – so go prepared! 50 OPENINGS! STILL HIRING FOR HUMBLE PIE VENUE…USE OUR STUDY GUIDE – GET HIRED WHAT ARE YOU WAITING FOR? ”A” GAME CANDIDATES HIRED ON THE SPOT! WHAT ARE YOU WAITING ON? THEY ARE GIVING JOBS AWAY! YOUR JOB!

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